Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis, MN

Nice place out of city.

Posted 24-Jul-2014
Pros: Our room was very nice and had AC. I heard not all rooms did. The hotel and grounds are beautiful. The pub and restaurant were very nice but slow.
Cons: WiFi connection. Free coffee in the lobby. Plug in for hair dryer in the bathroom.
Location: It's remote on the edge of town on the hill. The promenade is a decent walk. City Center is a long walk. There is nothing but houses near by.
My wife and I stayed here for 5 nights while I was in Galway on business. We wished we were closer to the city center. It's a long walk. The hotel and grounds are beautiful. The WiFi didn't work for a couple days which was a big deal to me since I was trying to work from the hotel. They didn't seem too concerned until I told them we were moving out if they didn't fix it. Irish customer service isn't quite like we are used to in the US, but we noticed that everywhere. I loved the coffee, but had to go to the bar and buy a small cup if I wanted some. Again, don't expect a Starbucks drive through. Overall nice place to spend a few days on a retreat with a spa and health club. It's a little more like going to a resort in the US.
4 out of 5
Recommended
for Everyone
by A verified traveller from ireland

Near Galway with pool

Posted 22-Jul-2014
It was great everything was perfect. If I had one tiny knit pick it would be when I was checking in and out at reception the girl continued to answer the phone and deal with other people while already starting our transaction then mid way keeping me waiting for up to 10minutes. There was other staff standing nearby doing nothing so it seemed strange one staff was not sea dictated to phone queries. Thanks
3 out of 5
Recommended
for Personal Event
by IGibbons from county galway

pleasant location

Posted 03-Jun-2014 on Hotels.com
Hotel was bright and pretty in a very pleasant central location.however, the bedrooms are sprawled over the place. Bed linen was antiquated and pillows were like a rock. quality of service was good.breakfast was fresh and tasty.
5 out of 5
by A verified traveller

GOOD STAY

Posted 30-May-2014
We thought the staff were excellent and the food was great. The room was very outdated. It needs a lot of attention. Bed was most uncomfortable.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 29-May-2014 on Hotels.com
3 out of 5
by Ken from Florida

Noisy

Posted 27-May-2014
Pros: Location
This is a very old hotel that has been nicely renovated but is still deficient. The layout is very confusing and the hallways are so narrow we had trouble pulling our bags to our room. The room was not air-conditioned, which would not have been a problem since it was cool outside and we could open a window. However, our room was near the kitchen and the noise outside was quite loud. Even when we closed the window, the noise was so loud it kept us up until after midnight. I would avoid this hotel.
5 out of 5
Recommended
for Couples
by joe from dundalk

nice hotel

Posted 27-May-2014 on Hotels.com
fantastic
3 out of 5
Recommended
by A verified traveller

It all depends on what room you get!

Posted 13-May-2014 on Hotels.com
I stayed here on two separate occassions in one week. The first time we stayed we had a nice and comfortable room, room 302. No complaints about this room. However, for the second stay, we stayed in room 217, which was horrible. The room had not been updated since the 80s and what maintenance had been carried out on the room was done REALLY badly. Stained carpet, old worn out furntiture and very cold - we were told that the heating is only put on at 6pm. We tried the spa, which was nice, but you have to buy one of their swimming hats to use it. We couldn't use the beauty salon on either occassion because it was fully booked.
3 out of 5
Recommended
for Personal Event
by A verified traveller

It all depends on what room you get!

Posted 11-May-2014 on Hotels.com
We stayed here on 2 separate dates. The first room was 302, which was nice and comfortable - no complaints. The next time we stayed we were in room 217, which was horrible. It felt more like a run down B&B room than 4 star. The room has not been updated since the 80s, what maintenance has been carried out on the room was done really badly. The beds were old, the carpet stained, the paint chipped, the furniture worn - the room was basically in total need of renovation. The room was also really cold and there is no way of regulating the temperature yourself. We called reception twice in relation to the temperature and was told that the heating only comes on at 6pm - not a comfortable room at all.
4 out of 5
Recommended
by Roughan from Dublin

Posted 11-May-2014 on Hotels.com
Overall the hotel is a little dated but everything was perfect. The pool and sauna are a great asset to the hotel and we really enjoyed this.