Lounge

Reviews of The Galmont

4 out of 5
The Galmont
Lough Atalia Road, Galway, Galway

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with group
Liked: Property conditions & facilities
It was walkable to town
Stayed 2 nights in Apr 2024
Response from The Galmont Hotel & Spa on 23 Apr 2024
Good day Susan,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The halls were very dark, average room, needs a face lift. Price for value wasn’t there. Breakfast items were lukewarm. Food was average at best.
Stayed 1 night in Apr 2024
Response from The Galmont Hotel & Spa on 19 Apr 2024
Good day Mary,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Whilst we are disappointed to hear that we did not live up to your expectations, we thank you for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future to show you our hospitality at it's best. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Galmont Hotel & Spa on 18 Apr 2024
Good day Rudolf,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Apr 2024
Response from The Galmont Hotel & Spa on 8 Apr 2024
Good day Kevin,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Nathan, Chico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Galmont Hotel & Spa on 25 Mar 2024
Good day Nathan,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

2/10 Terrible

Peter

Stayed 2 nights in Mar 2024
Response from The Galmont Hotel & Spa on 15 Apr 2024
Good day Peter,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Tyler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Galmont Hotel & Spa on 19 Mar 2024
Good day Tyler,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & facilities. Staff were very friendly and helpful
Stayed 3 nights in Mar 2024
Response from The Galmont Hotel & Spa on 12 Mar 2024
Dear Mr. Michael, Thank you for sharing your feedback with us on your previous stay at The Galmont Hotel and Spa.We look forward to welcoming you back to the hotel again in the future. Kindest regards,

10/10 Excellent

Torr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay here. My one comment is that the bathroom in the rooms seems really dated. Its a small thing and completely livable with. Everytging else was fantastic.
Stayed 2 nights in Mar 2024
Response from The Galmont Hotel & Spa on 12 Mar 2024
Dear Ms. Torr,Thank you for sharing your feedback with us on your previous stay at The Galmont Hotel and Spa.We appreciate all feedback from our guests. We are currently in the process of renovating all of our rooms including full bathroom refurbishments. Please do let us know in the future if you are booking and we will be sure to get you a refurbished room. We look forward to welcoming you back to the hotel again in the future. Kindest regards,

8/10 Good

Michael

Stayed 2 nights in Mar 2024
Response from The Galmont Hotel & Spa on 2 Apr 2024
Good day Michael,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Galmont Hotel & Spa on 5 Mar 2024
Good day Matthew,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Galmont was in a fantastic location for easy access to downtown and the motorway. It was clean, updated, and all staff were very friendly. The breakfast buffet was delicious and full of a variety of options. Highly recommend!
Stayed 2 nights in Feb 2024
Response from The Galmont Hotel & Spa on 5 Mar 2024
Good day Jennifer,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa and in particular for your compliments on our staff and their service.We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Malachy

Liked: Cleanliness, staff & service, amenities
Carpet in room was a bit worn. The chairs in the room were also worn and dated.
Stayed 1 night in Feb 2024
Response from The Galmont Hotel & Spa on 6 Mar 2024
Good day Malachy,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Galmont Hotel & Spa on 1 Mar 2024
Good day Aidan,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Great breakfast buffet and close walking distance to Eyre Square, the Latin Quarter, and the bus station.
Stayed 2 nights in Feb 2024
Response from The Galmont Hotel & Spa on 26 Feb 2024
Good day Ralph,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Graham

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall good, Bar food service less so
Stayed 3 nights in Feb 2024
Response from The Galmont Hotel & Spa on 17 Feb 2024
Good day GrahamThank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

6/10 Okay

Jill

Liked: Staff & service
Property could use updating
Stayed 1 night in Feb 2024
Response from The Galmont Hotel & Spa on 14 Feb 2024
Good day Jill,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay however the constant email for add ons wasn’t necessary or again at check in. 12 O’clock check out on Sunday was welcome. Room very comfortable. View was ok over the water but prudent pay the extra for it if we returned.
Stayed 1 night in Jan 2024
Response from The Galmont Hotel & Spa on 29 Jan 2024
Good day Paul,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galway
We had a marvellous time. The staff was friendly and the restaurant was great. We enjoyed walking the river front and the waterways.
Stayed 2 nights in Jan 2024
Response from The Galmont Hotel & Spa on 26 Jan 2024
Good day Eric,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from The Galmont Hotel & Spa on 24 Jan 2024
Good day Jeffrey,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Galmont Hotel & Spa on 20 Jan 2024
Good day,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Kylie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was lovely, the trainee on reception was amazing on check in, room was spacious and clean. My only downfall would be our experience in the restaurant upon arrival it took quite a while to be seated once our starter came out my partner was given a soup but not a spoon after 10 minutes of not being able to find the restaurant staff we had to walk to find someone for a spoon. Then when wanting to pay the bill again we could not find a restaurant staff member it was only when a food runner came out he went to find someone for us
Stayed 1 night in Jan 2024
Response from The Galmont Hotel & Spa on 17 Jan 2024
Good day Kylie,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. I have noted your feedback on your dinner meal and have passed the information onto our Food & Beverage Manager who will be looking into the matter immediately to take necessary action with staff member concerned to ensure this does not happen again.Whilst it is important for us to know what we are doing right, it is even more important for us to know where we are going wrong and your invaluable feedback helps us to work on these areas of improvement.Thank you again for your feedback, we look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Orla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Galmont Hotel & Spa on 9 Jan 2024
Good day Orla,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was absolutely fantastic. Whatever we needed for the room was sent up right away. The staff was exceedingly helpful with any questions we had. Breakfast is fantastic. We will absolutely stay here again next visit to Galway.
Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 9 Jan 2024
Good day,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Fintan

Stayed 1 night in Jan 2024
Response from The Galmont Hotel & Spa on 9 Jan 2024
Good day Fintan,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Comfortable, clean and relaxing stay with easy access to city centre....
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 9 Jan 2024
Good day Kevin,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Nekita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Galmont during the Christmas season. Our family enjoyed our stay and the warmth of the staff. The food and entertainment was excellent!!! We would definitely stay at the Galmont again.
Stayed 3 nights in Dec 2023
Response from The Galmont Hotel & Spa on 8 Jan 2024
Good day Nekita,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Galmont Hotel & Spa on 8 Jan 2024
Good day Mary,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 8 Jan 2024
Good day,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Ayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Room was lovely and spacious. The staff were also friendly and helpful.
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 8 Jan 2024
Good day Ayo,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

6/10 Okay

Camillus

Are stay was just ok, as bathroom was disabled bathroom for 2 young people, room was full of dust
Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 2 Jan 2024
Good day Camillus,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We have noted your feedback on the room allocated and the dust in the room. We sincerely apologise for this but thank you for bringing it to our attention.Whilst it is important for us to know what we are doing right, it is even more important for us to know where we are going wrong and your invaluable feedback helps us to work on these areas of improvement.Thank you again for your feedback, we hope to have the opportunity to welcome you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, really comfy beds, lovely staff and pool facilities was brilliant. Loved all the Christmas trees
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 30 Dec 2023
Good day Emma,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Response from The Galmont Hotel & Spa on 12 Feb 2024
Good day Laura,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 30 Dec 2023
Good day,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 27 Dec 2023
Good day Emma,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Lauren

Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 19 Dec 2023
Good day Lauren,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from The Galmont Hotel & Spa on 18 Dec 2023
Good day Eric,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 18 Dec 2023
Good day Paul,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Galmont Hotel & Spa on 18 Dec 2023
Good day Steve,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Janice

Travelled with family
Liked: Amenities
We arrived early & front desk kindly checked our bags so we could do a bit of city exploring while they got our room ready. Our room was very nice & clean. Beds were comfortable & rooms were quiet. We had a very nice view of the bay. Hotel location was great… very near Christmas market & loads of other shopping/restaurants.
Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 27 Dec 2023
Good day Janice,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Fabulous Hotel in the thick of Galway City. Few minutes walk to Eyre Square. Nice spacious rooms, lovely swimming pool and outdoor hot tub.
Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 14 Dec 2023
Good day Claire,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Marianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay in Galway on road trip around Ireland!
Stayed 1 night in Nov 2023
Response from The Galmont Hotel & Spa on 27 Dec 2023
Good day Marianna,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

2/10 Terrible

Stephanie

Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 13 Dec 2023
Good day Stephanie,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. I have noted that you did not enjoy your experience at our hotel and I wanted to please ask you for some more information on what happened so that I can investigate and work on improvement.We do hope to get the opportunity to welcome you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

6/10 Okay

Peter Joshua

Liked: Cleanliness
3 star hotel at 4 star prices
2 night stay. Sea view king on 2nd floor. Lobby bar and breakfast are good. The bed was good. We had an old room that hadn’t been serviced in some time. Short on towels, soap, shampoo, coffee. They also didn’t clean the room when we were out. The thermostat broke in middle of night. The elevator also broke. They lost the key to the breakfast room Saturday morning and couldn’t unlock the door so they had to admit everyone through a back kitchen door. Who is managing this place?
Stayed 2 nights in Dec 2023
Response from The Galmont Hotel & Spa on 12 Dec 2023
Good day Peter,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Currently we have started refurbishment of our rooms which does include the décor. We are confident the refurbishment will improve both the comfort and quality of our rooms in the future.I have noted your feedback on your room not being serviced as well as the shortages of towels, soap and shampoo. I have passed the information onto our Housekeeping Manager who will be looking into the matter immediately to take necessary action with staff member concerned to ensure this does not happen again.Whilst it is important for us to know what we are doing right, it is even more important for us to know where we are going wrong and your invaluable feedback helps us to work on these areas of improvement. Th elevator breaking down and the doors to the restaurant were an anomaly that unfortunately occurred during your stay and thankfully we were able to fix quickly at the time.Please accept my sincere apologies for your experience as this is not the usual high standard we are proud to offer. We do strive to maintain our very high standards but, on this occasion, I feel we have let not only let you down but also ourselves. I would like to offer to personally assist you with any future requirements for future visits. I can take care of the booking for you, offering a favourable rate and an upgrade where possible.Whilst it is important for us to know what we are doing right; it is even more important for us to know where we are going wrong and your invaluable feedback helps us to work on these areas of improvement.I sincerely hope that this experience will not deter you from visiting us again and that we may have a chance to welcome you back to the hotel and redeem ourselves. Kind RegardsNicole BraunRooms Division Manager

10/10 Excellent

Blaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Galmont Hotel & Spa on 12 Feb 2024
Good day Blaine,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. Thank you too for your feedback. It goes a long way into helping us improve our services and facilities.We hope to get the opportunity to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Christin J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Galmont Hotel & Spa on 9 Dec 2023
Good day Christin,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Victoria

Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 6 Dec 2023
Good day Victoria,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Brigita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was brilliant, only the tv in our room wasn’t working and we went to tell reception who said someone will be sent up in 5 minutes to have a look, and either change tv or give us a different room but nobody came up
Stayed 1 night in Dec 2023
Response from The Galmont Hotel & Spa on 5 Dec 2023
Good day Brrigita,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We have noted your feedback on TV in your room in that was not working. We sincerely apologise for this but thank you for bringing it to our attention.Whilst it is important for us to know what we are doing right, it is even more important for us to know where we are going wrong and your invaluable feedback helps us to work on these areas of improvement.Thank you again for your feedback, we hope to have the opportunity to welcome you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Galmont Hotel & Spa on 5 Dec 2023
Good day Tina,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great. Renovation was going on close to my room although minimal impact only paint smell and carpet being replaced in hallways.
Stayed 2 nights in Nov 2023
Response from The Galmont Hotel & Spa on 1 Dec 2023
Good day Sharon,Thank you for taking the time to convey your experiences during your recent stay with us at The Galmont Hotel & Spa. We look forward to welcoming you back to the hotel in the near future. Warm regards,Nicole BraunRooms Division Manager