Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Rochester, NY

Nice overall for the price

Posted 27-May-2015
Pros: Free parking, proximity to city center.
Cons: Self-service laundry or more reasonably price laundry service, better WiFi connectivity.
Location: If you drive to the city center, park at the train station. It is a central location and only 6€ for 24 hours.
For the price this hotel is a pretty good deal. The rooms are spacious and fairly clean and the room has an iron and ironing board and a hair dryer which are nice and not usually found in European hotels. The staff were very friendly and courteous. There is a vending machine that sells adapters for your electronics at a very fair price (4.50€). The free parking is a big plus. It's about a 5 minute drive (traffic permitting) to Eyre Square or a 20 minute walk. The breakfast is nothing to write home about so I would skip it and grab breakfast elsewhere at one of the many cafes in the area. My only real complaints about this hotel are that the WiFi was so slow that it was unusable (it took about half an hour just to download 5 email messages without any attachments onto the GMail app on my phone). Also, the hotel advertises both laundry services and laundry facilities in their Expedia listing which is one of the main reasons that we chose it but there are no laundry facilities, only an expensive valet laundry service (2€ for each pair of socks, 5.50€ for each blouse). This is the first time I have stayed at a hotel that charged on a per-piece basis for laundry rather than a per-load basis and I thought this service was very overpriced.
3 out of 5
by A verified traveller

Not a 4 star hotel anymore!

Posted 27-May-2015
Pros: It was clean.
Cons: The rooms need updating!
Great for just an average room but not all the luxury that they preach. Hotel staff did their job but did not seem overly friendly or helpful. The room was pretty outdated. The location is also not ideal if you want to walk anywhere less than a mile.
4 out of 5
Recommended
for Everyone
by A verified traveller

A little far from downtown

Posted 23-May-2015
Really nice hotel although our GPS could not locate it! 20 minute walk into center of Galway. Breakfast was very good and included in our rate. Kings size bed was a treat.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth WA

Modern hotel

Posted 22-May-2015
Pillo, despite the odd name, is a pleasant modern hotel within easy reach of the CBD. The rooms are spacious and the bathrooms clean. The restaurant was good and the service excellent. There were a number of tourist busses while war were there(3 nights) but they did not impact on the ambience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas Texas

Warmth within a large city

Posted 04-May-2015
Pros: Location and style
Cons: Nothing
Location: Close Too town but still easy to access
What a great place to stay. Staff was welcoming and food was great connected to a grocery store for needed items. Wish we could have stayed longer.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice central hotel, but not a 4 star

Posted 09-Apr-2015
Pros: Check in staff very friendly
Cons: It's just not a 4 star, bar service was slow
Location: Close to Eyre Square and Shop Street and only 15-20 mins walk to the lively part of town with great pubs and shopping.
A pleasant hotel that's within reasonable walk of Eyre Square but not what I would class this as a posh 4 start hotel. Check in staff were very pleasant and the rooms were fine (clean with comfortable beds though basic) but this hotel feels like a 3 star conference / family hotel rather than a 4 star romantic retreat. Buffet breakfast was decent though service that evening in the bar was very slow despite there being few people in drinking. Silly little things like having to trek out of the bar and down the stairs for the toilets when having a drink seemed a little impractical. That said, it was good value but just don't expect it to stand up to the typical 4 star experience you may have had elsewhere.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom N.Z.

Galway Gateway

Posted 02-Apr-2015
Pros: The reception staff were so great and helpful with local information, nothing was too much trouble. Loads of parking in the basement so no issues.
Cons: The room was spacious, bed really comfortable but the carpets were not all the clean looking.
Location: Definitely worth going up to Connemarra for the day or longer. Roads need a full attention but beautiful scenery.
If driving, this is fabulous. Just out of Galway and pretty much at the crossroads to everywhere. Also good shopping within walking distance. The city was also a nice stroll. We were there for St Patricks Day so really good to be just a little out of town.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 31-Mar-2015
Pros: Nice rooms, friendly staff, great breakfast choice and dinner menu.
Location: About 15-20 minutes walk to the city centre or there is a bus stop outside the hotel.
Stayed here 4 nights, rooms are very nice although my first room was by a busy main road so a lot of traffic noise day & night - after my 2nd night I asked if I could move to a quieter room & the staff member was happy to do this. Breakfast choice was good. Staff helpful. Only 15 minute walk to city centre or there is a bus stop nearby. I would stay here again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Alaska

Standard hotel nothing special

Posted 29-Mar-2015
Pros: Clean
Location: Got to the shooting area, about fifteen mintue walk to center.
Standard hotel. Would say a solid 3 stars. Clean bathroom, room, and hotel facilities but would not say a four star hotel. The spa looked very nice but we did not use it. We had pizza from the hotel twice and bar area is nice. Walk to town in about fifteen minutes. Not a bad place, just nothing extravagant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Reasonably priced, accessible hotel

Posted 15-Mar-2015
Pros: Low key and reasonably priced but very functional.
Location: Large department store and other things right next door if you can't walk into main part of town.
Stayed for one night with car. Free parking and easy to get to. Staff was very pleasant and although the hotel is not fancy, the room is nice and clean. Free Wi-Fi. Breakfast was OK and convenient but not spectacular. Was an easy 15 minute walk into main part of Galway, saving the necessity to drive in or cab in.