Exterior

Reviews of Maldron Hotel Sandy Road Galway

4 out of 5
Maldron Hotel Sandy Road Galway
Sandy Road, Galway, Galway

Reviews

8.4

Very good

Rating 10 - Excellent. 427 out of 1005 reviews" "
Rating 8 - Good. 386 out of 1005 reviews" "
Rating 6 - Okay. 128 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doliski, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making our stay so wonderful.
Stayed 1 night in Mar 2024

8/10 Good

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Jackie

Business traveller
I have stayed here a couple of times for work purposes. This time it was decidedly average. My room was tired and cold. Staff were ‘visible’ but were ‘disengaged’.
Stayed 3 nights in Jan 2024

10/10 Excellent

Salih Enes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ewan Plenderleith General Manager on 10 Jan 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Damian

Stayed 1 night in Dec 2023
Response from Ewan Plenderleith General Manager on 10 Jan 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from Ewan Plenderleith General Manager on 10 Jan 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Marie

Stayed 1 night in Dec 2023
Response from Ewan Plenderleith General Manager on 10 Jan 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Addiel

Stayed 1 night in Dec 2023
Response from Ewan Plenderleith General Manager on 10 Jan 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend staying here
Every thing in this hotel was fabulous
Stayed 1 night in Dec 2023
Response from Ewan Plenderleith General Manager on 10 Jan 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were simply fantastic here. Super helpful. Room was clean, tidy and well-appointed. I'd recommend this hotel to anyone needing to stay in Galway - it's close enough to the city centre to walk wherever you want to go, but otherwise there are an abundance of transportation options they have a free, easy-to-access parking deck for hotel guests.
Stayed 1 night in Dec 2023
Response from Ewan Plenderleith General Manager on 7 Dec 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ewan Plenderleith on 22 Nov 2023
Thank you for your great review of our hotel. We are glad to hear that you enjoyed your stay and we hope to welcome you back to Galway very soon.Sincerely,Ewan PlenderleithGeneral Manager

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your money on breakfast
The hotel itself is fine. Nice building and decor. Kept clean. Beds comfy, rooms roomy. However for our 3 night stay our room was not serviced. Breakfast a disaster. 3 mornings we had breakfast the one and only coffee machine was out of service several times during breakfast. Either no milk in it or it was self cleaning. People queuing up waiting on the staff member to sort it out. Clearly not a suitable machine for the level of use it gets. Only one service staff member each morning trying to keep food replenished and help guests with queries and fetching items not out in the buffet. Food itself was only mediocre, not enough to go round, constantly had to wait for fresh hot eggs, sausages, bacon etc. I would recommend room only. Evening meals had a nice selection and the 3 meals we had were tasty. Even though more than one server on for evenings, they were still under pressure as not enough of them on. Again nobody senior to help out. The service staff throughout the hotel are very young, teenagers at most. All were extremely friendly and helpful, but always over worked and nobody senior to direct them or help them. On our checkout we were told we owed €30 as we had not paid the full amount on check in (which was paid for by card and cash) The person who checked us in was struggling to figure out how to process the cash and card and clearly got her calculations wrong. The young friendly overworked serving & bar staff are the saving grace for this hotel
Stayed 3 nights in Nov 2023
Response from Emily on 8 Nov 2023
Dear Debbie,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Emily

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The room was spacious, clean and appealing. Conveniently located near city centre and walkable!
Stayed 1 night in Oct 2023
Response from Emily on 1 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

4/10 Poor

Loren

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Emily on 1 Nov 2023
Dear Guest,I would like to start by thanking you for the time spent on rating our property, I am sorry that your experience did not live up to your desired expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Emily

10/10 Excellent

Neha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Spacious and large rooms. Very clean. Excellent staff. Only downside is it is further from the city center than expected, but that is my fault for not noticing. It’s about a 25 min walk to the city center. A taxi is about 10-12 euros and easily available. Seemed safe enough to walk around after dark but preferred taxis.
Response from Emily on 1 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

6/10 Okay

Hayley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emily on 1 Nov 2023
Dear Guest,Thank you for the rating of our hotel! We do hope that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

2/10 Terrible

Sharon

Business traveller
Disliked: Staff & service, room comfort
Won’t be staying again
I was allocated a room on the 4th floor. The lift didn’t work past the 3rd floor Room temp was uncomfortably hot Buzzing noise in room That never got fixed
Stayed 2 nights in Oct 2023
Response from Emily on 24 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. Unfortunately only one of our elevators goes to the 4th floor which can be confusing so i am sorry to hear that it was not working during your stay. We will also look into why the air conditioning was not working. We do hope we could welcome you back to our hotel!Sincerely,Emily

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel to stay if visiting Galway
Rooms were large and very well appointed. Nice towels. Breakfast was great. Easy 15 minute walk into town center or inexpensive taxi ride. Free protected parking. Very friendly staff. Was able to check in early.
Stayed 2 nights in Oct 2023
Response from Emily on 17 Oct 2023
Dear Alec,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Location was a both further away from centre than expected but, easy to access transport to centre . Staff very helpful.
Stayed 2 nights in Oct 2023
Response from Emily on 17 Oct 2023
Dear Susan,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

jane

Stayed 1 night in Oct 2023
Response from Emily on 9 Oct 2023
Dear Jane,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Polina, macedonia

Stayed 2 nights in Oct 2023
Response from Emily on 26 Oct 2023
Dear Polina,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Modern Hotel
It was the perfect hotel for out one night stay in Galway. The hotel met our three criteria: car park, king size bed and an easy walk into town.
Stayed 1 night in Sep 2023
Response from Emily on 4 Oct 2023
Dear Jay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Kathy

Stayed 3 nights in Sep 2023
Response from Emily on 4 Oct 2023
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Emily on 2 Oct 2023
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Emily on 2 Oct 2023
Dear Guest,Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, spacious, comfortable room. The staff were very helpful and efficient. There are department stores, convinience stores, and fast food within 5 minutes of the hotel. The city centre is about a 15 minute walk away, but the path is fairly well-lit and busy.
Stayed 3 nights in Sep 2023
Response from Emily on 4 Oct 2023
Dear Ashlyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and helpful. Loved that parking was included in price and secure underground. Rooms were so comfortable and spacious. Full breakfast, which was included, and supper in dining room were delicious. Shopping nearby. Very reasonably priced for what you get.
Stayed 1 night in Sep 2023
Response from Emily on 29 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
We enjoyed our stay. The hotel is modern with free on site parking. Room was spacious and the bathroom was well equipped and roomy. Great bath tub for those who don't like showers. Large selection for breakfast. On site restaurant was good with a nice selection to choose from. We found the hotel a bit out of the way though and perhaps should have stayed closer to the Latin quarter. My one large complaint is that room was very badly lit. The main room was only lit by the two small bedside lamps, a small desk lamp and a standing lamp. We found if difficult to read and had to face the bedside lamps onto our reading material. Management, please install a central ceiling light so that the room is not so gloomy.
Stayed 3 nights in Sep 2023
Response from Emily on 29 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Emily

10/10 Excellent

Marianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do in the immediate area
Stayed 2 nights in Sep 2023
Response from Emily on 29 Sept 2023
Dear Guest,Thank you for the great rating of our hotel! We hope that you enjoyed your stay and hope to see you again very soon.SincerelyEmily

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and about 30 mins walk from Galway attractions.
Stayed 3 nights in Sep 2023
Response from Emily on 25 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

Bill

Stayed 2 nights in Sep 2023
Response from Emily on 17 Oct 2023
Dear Bill,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid Hotel Facilities and Staff.
Stayed 4 nights in Sep 2023
Response from Emily on 19 Sept 2023
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

6/10 Okay

Roger

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Items were covered in dust, sky lights and windows were filthy
Stayed 1 night in Sep 2023
Response from Emily on 19 Sept 2023
Dear Roger,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Emily

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great, as advertised
Stayed 1 night in Sep 2023
Response from Emily on 18 Sept 2023
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

lauren

Stayed 1 night in Sep 2023
Response from Emily on 18 Sept 2023
Dear Lauren,Thank you for the rating of our hotel! We hope that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Sep 2023
Response from Emily on 20 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Liam

Stayed 1 night in Sep 2023
Response from Emily on 18 Sept 2023
Dear Liam,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

John

Liked: Cleanliness, staff & service
Would definitely recommend this Hotel
Stayed 2 nights in Sep 2023
Response from Emily on 12 Sept 2023
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Emily on 12 Sept 2023
Dear Carl,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

6/10 Okay

Susanne

Travelled with group
Liked: Cleanliness
Hotel is quite a ways away from Galway sights.
Stayed 2 nights in Aug 2023
Response from Emily on 11 Sept 2023
Dear Susanne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Emily

10/10 Excellent

vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Id stay again
Excellent stay. Easy check in, super comfortable room with ample space, very clean, great breakfast and onsite parking garage that was free.
Stayed 3 nights in Sep 2023
Response from Emily on 7 Sept 2023
Dear Vikki,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

Kitty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Exactly as shown in photos. Helpful staff. Conveniently located, a 20 minute walk to the Latin Quarter or a quick drive over. Their hot buffet breakfast is worth it and served inside their nice restaurant. We will definitely stay here again!
Stayed 1 night in Sep 2023
Response from Emily on 7 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Emily on 13 Sept 2023
Dear Dianne,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Ann-Marie

Stayed 2 nights in Aug 2023
Response from Emily on 4 Sept 2023
Dear Anne-Marie,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Emily on 1 Sept 2023
Dear Guest,Thank you for the rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking is a plus
The on-site restaurant served great food with friendly staff, a real standout. However, the reception staff's attitude could be more welcoming. On a positive note, parking was easy and free. Plus, there are stores nearby, which was convenient.
Stayed 1 night in Aug 2023
Response from Emily on 28 Aug 2023
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

10/10 Excellent

KATHI

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Emily on 28 Aug 2023
Dear Guest,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was spotless. Liked the modern shower, plenty of space.
Stayed 1 night in Aug 2023
Response from Emily on 28 Aug 2023
Dear Guest,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Emily

2/10 Terrible

James

Stayed 2 nights in Aug 2023
Response from Emily on 28 Aug 2023
Dear James,I would like to start by thanking you for the time spent on rating our property, I am sorry to see that your experience did not live up to your desired expectations.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Emily