All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very clean and very close to shops and restaurants. Brekky was delicious. Staff was very polite
Virgilia
Stayed 1 night in Mar 2024
Response from Niki on 27 Mar 2024
Dear Virgilia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Really enjoyed the service from the front desk. Easy check in and check out. Amazing proximity to shopping and restaurants in Latin Quarter.
Amy
Stayed 2 nights in Mar 2024
Response from Niki on 25 Mar 2024
Dear Amy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Great location for those that don't want to drive much.
bill
Stayed 3 nights in Mar 2024
Response from Galway Reception Team on 23 Mar 2024
Dear Bill,Thank you for taking the time to write us a review! We are glad that you enjoyed your stay and our central location. We hope that you will stay with us again in the future.Kindly,Galway Reception Team
Perfect location, great staff, property recently sold needs investment but passable for now
Alan
Stayed 1 night in Mar 2024
Response from Niki on 17 Mar 2024
Dear Alan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
10/10 Excellent
Gabriela
Travelled with family, Travelled with partner, Travelled with group
14 Mar 2024
Liked: Cleanliness, staff & service, amenities
Excellent location
Gabriela
Stayed 2 nights in Mar 2024
Response from Galway Reception Team on 23 Mar 2024
Dear Gabriela,Thank you for taking the time to write a review of our hotel! We are glad that you enjoyed your stay and our central location. We hope that you will stay with us again in the future. Kindly,Galway Recepetion Team
Staff very friendly and good breakfast. Parking very handy although quite tight to negotiate.
Only downside was the pillows were very hard and uncomfortable.
David
Stayed 1 night in Mar 2024
Response from Niki on 11 Mar 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I hope you spoke to one of our team members about the pillows cause we have softer and harder pillows. We always do our best to help out our guests. We hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location and hope to see you again very soon.Sincerely,NikiSenior Receptionist
10/10 Excellent
Don
26 Feb 2024
Location location location
Don
Stayed 1 night in Feb 2024
Response from Niki on 11 Mar 2024
Dear Don,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Denise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Car park is way to tight for big cars. Parking would be free for hotel guests.
Bethany
Stayed 1 night in Feb 2024
Response from Niki on 11 Mar 2024
Dear Bethany,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Unfortunately the car park is not our own and we do not set the pricing for it. Our guests can enjoy a 50% discount for parking. We hope to see you again very soon.Sincerely,NikiSenior Receptionist
8/10 Good
Liam
18 Feb 2024
Liam
Stayed 2 nights in Feb 2024
Response from Niki on 11 Mar 2024
Dear Liam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
We just started here for two weeks, this hotel was absolutely lovely, and was sorry convenient to stay at because it was close to everything. Would have been nice if the rooms had a few more towels and toilet paper right away but housekeeping was super great about giving extra if you asked. Breakfast was delicious, highly recommend.
Christina
Stayed 14 nights in Feb 2024
Response from Niki on 11 Mar 2024
Dear Christina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Great location and affordable rate. Convenient parking and walkable to all the nightlife.
Dan
Stayed 4 nights in Feb 2024
Response from Niki on 16 Feb 2024
Dear Dan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Elise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
The property as very well managed and staff very friendly
adrian
Stayed 2 nights in Feb 2024
Response from Niki on 11 Feb 2024
Dear Adrian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
10/10 Excellent
Holly
17 Jan 2024
Holly
Stayed 1 night in Jan 2024
Response from Niki on 6 Feb 2024
Dear Holly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Upon check-in we were given a first floor corner room that faced the busy street. I was barely able to sleep at night due to the loud groups of people yelling and laughing at all hours of the night. The hotel is conveniently located near all the bars of Quay Street, but the night life is very evidently near the hotel as well. I would not stay here again.
Sarah
Response from Niki on 24 Jan 2024
Dear Sarah,Thank you for the review of our hotel. I am sorry to hear you did not have a good experience. I hope you talked to one of our team members about maybe changing the room to one of the upper floors and about the noise. We do not tolerate noises at night and we will act on the ones coming from the hotel. I hope this doesn't deter you from staying with us again as we'd love to have you back.Sincerely,NikiSenior Receptionist
10/10 Excellent
niall
4 Jan 2024
niall
Stayed 1 night in Dec 2023
Response from Niki on 24 Jan 2024
Dear Niall,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
6/10 Okay
Cham
Travelled with family
3 Jan 2024
Disliked: Cleanliness, staff & service
Rooms are nice, newly refurbished but cleanliness can be improved. Towels were provided but out of 5 towels,all 4 were stained with yellow patches.
Carpets in the room needed to be hoovered.
Cham
Stayed 2 nights in Jan 2024
Response from Niki on 11 Jan 2024
Dear Cham,Thank you for taking the time to share your feedback. I will pass this information to the relevant department. We appreciate the feedback as it will help us to improve our standards. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist
Dear Philip,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to see you again very soon.Sincerely,NikiSenior Receptionist
Great gem on the edge of Eyre square … fall out the door to all the local sights & pubs & shopping
Angelique
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Angelique,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Comfortable hotel in a great area. The staff were friendly and the room was clean and homey.
Kacy
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Kacy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Great friendly staff. Christmas dinner was bad value for what you got unfortunately. Other than that top class.
James
Stayed 2 nights in Dec 2023
Response from Niki on 31 Jan 2024
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
10/10 Excellent
Angela
20 Dec 2023
Angela
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Angela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
10/10 Excellent
ashley
19 Dec 2023
Liked: Amenities
ashley
Response from Niki on 5 Feb 2024
Dear Ashley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Ciaran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
I like
New rooms, staff friendly, central. nice reception area
I didn't like
beds too hard, too hot in the room, noisy
Gaetano
Stayed 4 nights in Dec 2023
Response from Niki on 5 Jan 2024
Dear Gaetano,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found our staff friendly and you like our rooms. We hope to see you again very soon.Sincerely,NikiSenior Receptionist
8/10 Good
Patrick
13 Dec 2023
Patrick
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Patrick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Stasia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Guest,Thank you for taking the time to share your feedback. I wish we knew more about your stay so we can improve for your next stay. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist
8/10 Good
Raymond
5 Dec 2023
Raymond
Stayed 1 night in Dec 2023
Response from Niki on 31 Dec 2023
Dear Raymond,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
2/10 Terrible
Elaine
3 Dec 2023
Elaine
Stayed 1 night in Dec 2023
Response from Niki on 5 Jan 2024
Dear Elaine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We wish we knew more about your stay so we can work on improving and make your next stay better.Sincerely,NikiSenior Receptionist
The location for my trip needs was perfect! Everything is so close, but I was able to explore Galway on both sides of the river safely! I was also able to walk everywhere so easily and enjoy my time without the hassle of taking a cab everywhere!
Megan
Stayed 2 nights in Nov 2023
Response from Niki on 28 Nov 2023
Dear Megan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Great hotel. Staff very helpful and professional. Great food and comfortable room
SUSAN
Stayed 1 night in Nov 2023
Response from Niki on 27 Nov 2023
Dear Susan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Cheryl, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niki Senior Receptionist
10/10 Excellent
Caroline
15 Nov 2023
Caroline
Stayed 2 nights in Nov 2023
Response from Niki on 17 Nov 2023
Dear Caroline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
4/10 Poor
Erin
14 Nov 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed here when it was a Jury’s year ago and loved it but it is not the same quality- it is clean enough and convenient to shops and bars but it is a bit shoddy in appearance. They are clearly renovating but working on the rooms around our room so it smelt strongly of paint and cleaner in our room and hallway. We had staff members and maintenance workers try to walk right into our room multiple times while we were showering and getting ready every day and to “check the windows” or “check the aircon” even though we hadn’t complained. The front desk did send a sorry note with chocolates so they were friendly but it wasn’t a favorite stay.
Erin
Stayed 3 nights in Oct 2023
Response from Sean on 18 Nov 2023
Dear Erin, thank you for taking the time to write us a review. While we are happy that you found our hotel clean and enjoyed our central location we are sorry that the rest of your stay didn't go as expected. We would like to apologise on behalf of our staff for going into the room. We hope that you will come back after we are finishing refurbishment so that we can show you the higher standard that have at Leonardo Hotels.Kindly,Galway Reception Team
Dear Nguyet,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Stacey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
6/10 Okay
Lauren
10 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lauren
Stayed 1 night in Nov 2023
Response from Niki on 11 Nov 2023
Dear Lauren,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Ambrose, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niki Senior Receptionist
8/10 Good
Maryland
7 Nov 2023
Maryland
Stayed 2 nights in Oct 2023
Response from Niki on 28 Nov 2023
Dear Maryland,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Pamela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,NikiSenior Receptionist
Dear Jennifer,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist
6/10 Okay
Leeanne
3 Nov 2023
Liked: Cleanliness, amenities
I booked a family room for 2 adults & 2 children but when I arrived the room only had one double bed & one single bed. I had to ask for an additional bed which did come but was a very small camp bed. Dont think this is really good enough considering the cost of the room.
Leeanne
Stayed 1 night in Oct 2023
Response from Niki on 6 Nov 2023
Dear Leeanne,Thank you for taking the time to share your feedback. Family rooms as subject to availability. We always have spare extra bed to be put in the rooms for children. When booking through third parties like Expedia your reservation may not come as a family room but rather as a double and single room in the hotel system. For the most up to date room types please visit our website. We hope to welcome you back to our hotel very soon!Sincerely,NikiSenior Receptionist