Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful view of the beach.

Posted 20-Jul-2014
Stayed at this hotel because Trad on the Prom show was held there. Great show. Hotel was beautiful and had a lovely view of the beach.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lexington, KY USA

Great Place

Posted 20-Jul-2014
Pros: Room, staff and location.
Cons: Nothing.
Location: Short bus ride to Galway and short drive to great scenic drives and destinations.
One of the best places we stayed in all of Ireland. Very nice and comfortable and convenient to Galway and surrounding areas.
4 out of 5
Recommended
for Everyone
by A verified traveller

First time to Ireland

Posted 18-Jul-2014
Cons: Staff could be more helpful before being asked
Location: Town was fun, walkable distance..The Hop on/ Hop off train was disappointing..didn't allow enough stop so get out and return schedule was very vague..
Confusing entering the dining room when no one is at the greeting desk..didn't know what to do. Check in and out people were pleasant and friendly. They did not offer adapters still check in, which you NEED and when the desk was called we were told to come down and get one....
3 out of 5
by A verified traveller

Just OK

Posted 09-Jun-2014
Pros: Being right on the water
Cons: The quality of the food they serve in their restaurants, breakfast and bars needs improving.
Location: Lots of places to go to do day trips from. The cliffs of Moher are close by, Connemara National park is close by,
A nice looking 4 star hotel right on the water seems like a no brainer but I found myself disappointed. This hotel sure did give me the impression that their big customer the tour companies were the most important thing and took priority over all their other guests. It just failed miserably at giving you the feeling that you were in a four star hotel.
5 out of 5
Recommended
for Everyone
by Pauline from Co Armagh

Very comfortable hotel overlooking Galway Bay

Posted 05-Apr-2014
Pros: The location and hotel facilities
Cons: Nothing that I can think of
Location: Lovely location overlooking Galway Bay and close to Galway City
I only stayed in the hotel for one night and from check-in to check-out everything was completely satisfactory. I look forward to a longer stay in the future. Nice surroundings, good food and very pleasant helpful staff. (Bed the most comfortable I have ever slept in)
3 out of 5
by A verified traveller

Not meeting customers expectations

Posted 07-Mar-2014
Cons: Wifi
The standards they are trying to portray, they need to have quality wifi for business users in all rooms and not told that wifi is patchy and will need to come into the reception area to do business work is not acceptable. To watch a film in the room was totally unacceptable - the speed was very poor and they expect the customer to pay for this poor service
4 out of 5
Recommended
for Everyone
by Paddy

GALWAY BAY HORLE

Posted 18-Feb-2014
Very enjoyable stay, the staff were excellent espeially the Guy at the reception , showed great attention to detail and was vrey helpful. only minor issue experienced was the shower temp control did not seem to be working .
5 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 19-Jan-2014
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 02-Jan-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by kay and mick from cambridge england

Booked because proximity to concert venue

Posted 30-Dec-2013
Visited just before Christmas Lovely comfortable room to return to from terrible weather conditions Excellent breakfast