Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Dated hotel

Posted 28-Feb-2015
Old lift that broke down during stay. Understaffed & waited ages to be served. Bar menu extremely poor & extortionate prices for what was on offer. No entertainment on offer for a Saturday night. Room was clean but very dated. Disappointing stay. Breakfast had poor choice of fruit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice clean Hotel excellent facilities

Posted 07-Feb-2015
Pros: The pool and sauna aswell the steam room, breakfast was very good
Cons: I think is ok not need for anything
Location: Location si ok need a car , salthill not too far , neither is the city centre
Good facilities , mannerly staff and veruy nice breakfast
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

good experience

Posted 02-Dec-2014 on Hotels.com
nice clean hotel with friendly staff.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Weekend getaway

Posted 04-Nov-2014 on Hotels.com
Avoid overpriced restaurant , otherwise an enjoyable stay
2 out of 5
Recommended
for Families
by Shuangfrom Dublin

Bad experience.

Posted 02-Nov-2014 on Hotels.com
Didnot enjoy the stay at all. The room we were staying had no fan in the bathroom, so the steam could not go out after shower, plus the window could not be opened. There was also a big stain on one of our blanket. The hospitality was not as a four star level. The staff seemed not be able to understand how important the service level is to a hotel. The only thing we enjoyed was the dinner. This was almost the worst hotel i had stayed in overall.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 25-Oct-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveller

Not city center

Posted 18-Oct-2014
Pros: nice rooms, staff and bar was ok.
Location: othing to do nearby
long walk to city center andwe were not told therewas parking available. Long walk to Salt Hill. Nothing to do around the hotel.
3 out of 5
Recommended
by RAfrom Dublin

Breakfast service really not good

Posted 23-Sep-2014 on Hotels.com
Stayed overnight. Hotel itself and the room were very comfortable. Bear in mind it is a little way out of the main city, closer to Salthill, not designed for those on foot. Service in the restaurant at breakfast time very poor. Numerous complaints and disorganised stressed surly staff narrowly missing customers as they dove in and out of the kitchen doors, unhelpfully situated directly in the path of customers returning to tables from the buffet. Excruciating to watch.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Minneapolis, MN

Nice place out of city.

Posted 24-Jul-2014
Pros: Our room was very nice and had AC. I heard not all rooms did. The hotel and grounds are beautiful. The pub and restaurant were very nice but slow.
Cons: WiFi connection. Free coffee in the lobby. Plug in for hair dryer in the bathroom.
Location: It's remote on the edge of town on the hill. The promenade is a decent walk. City Center is a long walk. There is nothing but houses near by.
My wife and I stayed here for 5 nights while I was in Galway on business. We wished we were closer to the city center. It's a long walk. The hotel and grounds are beautiful. The WiFi didn't work for a couple days which was a big deal to me since I was trying to work from the hotel. They didn't seem too concerned until I told them we were moving out if they didn't fix it. Irish customer service isn't quite like we are used to in the US, but we noticed that everywhere. I loved the coffee, but had to go to the bar and buy a small cup if I wanted some. Again, don't expect a Starbucks drive through. Overall nice place to spend a few days on a retreat with a spa and health club. It's a little more like going to a resort in the US.
3 out of 5
Recommended
for Business Travellers
by Davisfrom Limerick

Good location

Posted 23-Jul-2014 on Hotels.com
Only spent a few hours in the hotel.