Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Hilton Galveston Island Resort

3.5 out of 5
Hilton Galveston Island Resort
5400 Seawall Blvd, Galveston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 529 out of 1058 reviews" "
Rating 8 - Good. 236 out of 1058 reviews" "
Rating 6 - Okay. 129 out of 1058 reviews" "
Rating 4 - Poor. 90 out of 1058 reviews" "
Rating 2 - Terrible. 74 out of 1058 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor heated pool and hot tub, very clean property
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely come back
Stayed 2 nights in Mar 2024
Response from Katy on 24 Mar 2024
We are happy you had a pleasant experience with us and hope to see you again in the future

8/10 Good

Tana

Travelled with family
Liked: Cleanliness, staff & service
Overall good experience. Hotel was clean and pool area was clean. Great location.
Stayed 1 night in Mar 2024
Response from MEL on 20 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We got a room facing the ocean, and it was quiet and clean and everybody was so nice!
Stayed 1 night in Mar 2024
Response from MEL on 20 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great pool and amazing staff. Fully recommend.
Stayed 4 nights in Mar 2024
Response from MEL on 16 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

vaibhav

Liked: Cleanliness, staff & service, property conditions & facilities
Gret properly! Worth the cost!
Stayed 2 nights in Mar 2024
Response from MEL on 20 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I happy to be there.
Stayed 1 night in Mar 2024
Response from MEL on 16 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Morningstar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katy on 15 Mar 2024
We are happy you had a pleasant experience with us and hope to see you again in the future

8/10 Good

Katy

Liked: Cleanliness, staff & service
Room was very nice. Restaurant was over priced and VERY slow not worth the money. Hotel was ok overall but a lot of construction going on.
Stayed 1 night in Feb 2024
Response from Katy on 15 Mar 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katy on 15 Mar 2024
We are happy you had a pleasant experience with us and hope to see you again in the future.

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Our fridge was not working, let them know in 10 minutes it was replaced. Great service.
Stayed 1 night in Mar 2024
Response from Katy on 15 Mar 2024
We are happy you had a pleasant experience with us and hope to see you again in the future.

4/10 Poor

Brandon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer service was great, Dylan was very helpful upon my checkin. Dylan, gave me some vouchers that included a free appetizer at Landry’s which was right next door to the hotel. However, once I got to my room, it smelled like mildew. We called the front desk and they helped us out immediately switching rooms for us. After a few hours of being in the room we spotted a cockroach, we saw no more for the night. Then during the next night another cockroach appeared. The room was clean, however there were multiple stains on the pillows that were possibly just stains that could not get out after washing. The comforter was shedding a lot, also considering it was a white comforter during the daytime we could see through the comforter which was disgusting, seeing black cotton inside the comforter.
Stayed 2 nights in Mar 2024
Response from Katy on 15 Mar 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Sinead

Stayed 1 night in Mar 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel for the price.
Stayed 1 night in Mar 2024
Response from Katy on 6 Mar 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Roger

Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Katy on 6 Mar 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Music was way too loud in the bar area of the lobby. Pool bar closed early.
Stayed 1 night in Mar 2024
Response from Katy on 6 Mar 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Glenise, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Quick and friendly check in. The view is beautiful also. Thumbs up 👍 👌 👏
Stayed 1 night in Mar 2024
Response from Katy on 6 Mar 2024
We are happy you had a pleasant experience with us and hope to see in the future

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right across from the waterfront and an incredible seawall. Be aware that you need a vehicle during weekdays as the trolley did not run on a Monday.
Stayed 2 nights in Feb 2024
Response from MEL on 2 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great spot but grateful we were allowed to use the pool next door at the other resort because there was no advance notice that the pool and hot tubs and sauna would be down during our visit. With annual maintenance being something that is scheduled in advance, it’s bothersome they don’t communicate with us.
Stayed 2 nights in Feb 2024
Response from Katy on 6 Mar 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

4/10 Poor

Briel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katy on 6 Mar 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

8/10 Good

Joan

Stayed 2 nights in Feb 2024
Response from MEL on 20 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

4/10 Poor

fatemeh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, I didn’t had a good experience in my stay when we got there they said the room is ready they gave us the key went upstairs. The room is horrible shape they took the sheets off to replace it was not done at all. All the trash was inside from previews person anyway, they told us the room is ready, which was not ready at all. We had to come back, sitting in the lobby for three hours until 430 then they gave us another room because it’s still the room was not ready for the second time we went upstairs and Managment didn’t do anything to make us happy in August and the second thing they had their remodeling in process which in the website was saying the remodeling is between January to February 1 and unfortunately they didn’t say still is going on while we were there and the pool area was completely closed which when my book they were talking about how beautiful is the pool is and there is a bar in there but unfortunately, the old were closed down for us. We cannot we couldn’t enjoy any of those as well or they was horrible. The room itself was comfortable after of course they gave us the clean room, overall not a good experience
Stayed 2 nights in Feb 2024
Response from Katy on 29 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 Okay

KEVIN

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor design, there are better places to stay for the price
Stayed 1 night in Feb 2024
Response from Katy on 29 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

2/10 Terrible

suzanne

Our flight was cancelled and we were not able to get to Galveston. Called but no refund
Stayed 1 night in Feb 2024
Response from Katy on 29 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Chris, La Porte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katy on 29 Feb 2024
We are happy that you had a pleasant experience with us and hope to see you again in the future

6/10 Okay

TJ

Cost was high for not enough amenities
Stayed 1 night in Feb 2024
Response from Katy on 29 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Linda, katy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. The manager on duty was so helpful! Never stayed here before but I will definitely come back!
Stayed 1 night in Feb 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

8/10 Good

Darla

Stayed 1 night in Feb 2024
Response from MEL on 20 Mar 2024
Thank you for taking the time to share your feedback! We look forward to your next visit.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed over for Mardi Gras. The hotel was clean and everything was in order.
Stayed 1 night in Feb 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Hotel was good , location is great. The only thing is that during the remodeling that is going on right now there's no guidance where you need to go, and no signs at all. You have fo figure it out your self
Stayed 1 night in Feb 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

6/10 Okay

Alesha

Business traveller
Liked: Staff & service
Disliked: Amenities
The room smelled like dirty feet. The floor was not clean. The construction on the pool outside the room was extremely noisy and started way too early in the morning. Elevators were slow and sounded like they were about to fall apart. Even another guest I was riding with commented they tried a different tower elevator and they sounded the same. The staff was amazing however. Very kind and helpful. Property was dated for sure. Will not be a return visit for me next Galveston trip.
Stayed 1 night in Feb 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Angela, Camanche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was polite. Easy checkin and out
Stayed 1 night in Feb 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peggy was amazing service was outstanding
Stayed 1 night in Feb 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

kristen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, food and service was great!
Stayed 2 nights in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

2/10 Terrible

Karen

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Check in was awful..requested early check in & literally waited hours, in lobby area..watching many others come in & check in…to finally be told that we were waiting for a premium room…no options/choices provided…to lesson wait time..front desk personnel were polite but NOT helpful!
Stayed 1 night in Feb 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at a great value
Stayed 1 night in Feb 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

8/10 Good

Pagette

Travelled with partner
Liked: Cleanliness, staff & service
Room 302 itself was very nice. However, we could hear every noise in the hallway. Also, there was an intermittent noise that sounded like a struggling machine. The check-in clerk was terrific. I think her name was Bianca or Blanca. Very personable and efficient.
Stayed 1 night in Feb 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

8/10 Good

Buffy, Berwick

Liked: Cleanliness, staff & service
Nice for a business stay.
Stayed 1 night in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
NamA
Stayed 1 night in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

LUIS

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort and the rooms are very nice with balconies
Stayed 1 night in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

6/10 Okay

Linda

Travelled with partner
For the price the beds need to be replaced
Stayed 1 night in Jan 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Brandi, Belton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

karen ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Janet

Stayed 1 night in Jan 2024
Response from Bianca on 17 Feb 2024
We appreciate your feedback and thank you for staying with us!

6/10 Okay

sarah

Liked: Cleanliness
For the price you’d think it would be more luxury at close to 750 a night it was not. Also no music and bar closed early had to go to hotel down the street to be able to grab a nightcap and unwind
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!

2/10 Terrible

Pam

Stayed 1 night in Jan 2024
Response from Katy on 17 Feb 2024
Greetings, we're sorry to hear about the issues you encountered during your stay and will share these items with the appropriate teams. We appreciate your feedback and thank you for staying with us!