Courtyard

Reviews of MainStay Suites Dubuque at Hwy 20

2.5 out of 5
MainStay Suites Dubuque at Hwy 20
1275 Associates Dr, Dubuque, IA

Reviews

7.4

Good

Rating 10 - Excellent. 115 out of 405 reviews" "
Rating 8 - Good. 134 out of 405 reviews" "
Rating 6 - Okay. 83 out of 405 reviews" "
Rating 4 - Poor. 48 out of 405 reviews" "
Rating 2 - Terrible. 25 out of 405 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

katie

Travelled with family
Disliked: Cleanliness, amenities
The front desk person was friendly. The breakfast was actually okay- I have had worse. They didn’t have any hot items. They had waffles, cereal, bagels and toast. They had mini muffins and donuts, which my kids liked. The bagels and bread were individually wrapped in baggies. However, the room was just not clean. They are very spacious and have a small kitchen (old)- would be great for extended stays. We were only there 1 night. The shower had an old soap wrapper in it. There was so much dust on the top of the shower you could visibly see it on the top. Needs a deep clean. There was hair all over the floor that was not ours. The couch had stuff on it, not sure what it was. The desk chairs needed to be scrubbed. The room was just really in need of a vacuum , sweep and carpet clean. The curtains were also dusty. Just felt gross. Disappointed because I really loved the space for my kids to run around. But I was constantly worried they would find something on the ground and try to eat it (my 1 year old) . I’m not one to complain. I was a housekeeper and front desk person at a hotel for a while though, so I know when something needs to be cleaned better. Ick
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are sweet and kind. And they are very accommodating. Would recommend this place to anyone.
Stayed 2 nights in Mar 2024

10/10 Excellent

Charlie

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff remembers us and greeted us
Stayed 1 night in Mar 2024

8/10 Good

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, and generally quiet building, although I could hear snoring from the next room. Good variety for breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

JMZ

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay especially when ur stuck for a week unexpectedly. Affordable. Staff was excellent
Stayed 5 nights in Feb 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Amazing customer service
I cannot recommend the people here enough. The customer service was unbelievable. I won’t go into more detail so as not to reveal my privacy, but I was very impressed with everyone there. Bed and pillows extremely comfy. We booked a queen suite. The kitchen in the suite definitely could have been cleaner (we didn’t use it) and the hallways/elevator are dirty and worse for wear. No bugs or anything in the rooms, though! Some of the room doors look like they should be replaced and the hallways are very dark for some reason. Definitely worth the price, especially with provided breakfast. The people are amazing. Rooms are quite outdated, but it is a two-star hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Roger

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Savon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUG MOTEL!
So I did try to give this place the benefit of the doubt after staying here at least 5 times in 5 different rooms on different times throughout the year but still got bit by BED BUGS in each room and this visit was no different. After this stay I will not return until they fix their BED BUG problem if it’s even fixable at this time. Each time I’ve stayed, I was bitten by BED BUGS in the bed all over my legs and some on my arms and back, on my previous visit I stayed in room 223 and let the front desk know and they said they would take care of it. This time around I stayed in room 333 specifically and I sat on the couch in the living room for all of 5 minutes eating and I start itching at the ankle and leg, it was 3 am by the time I got in my room so I didn’t want to go to front desk and say anything yet but the next morning when I got up I had bites all over and I went to the front desk and asked for the manager and he told me that he was aware that it was BED BUGS in some places and if I had a problem with it that I should not stay here anymore but he couldn’t give me any money back to refund my room for the extra night that I had. I will not return. It has been a kind of affordable stay at certain times when you need something last minute but that condition of this place is very poor along with the service and management. I will not return and not mention all of the pet hair all over the couch and sometimes the bed and chairs that get all over your clothes and luggage.
Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 2 nights in Nov 2023

6/10 Okay

sarah

Travelled with family
It was quiet. The kitchen was not clean
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not comfortable
This hotel was semi-clean. The bedding seemed clean but my feet stuck to the hard floor. The sofa bed was beyond worn out and some of the kitchen cupboards were broken.
Stayed 1 night in Oct 2023

8/10 Good

Justin

Stayed 1 night in Nov 2023

4/10 Poor

Kathryn

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Toilet seat was broken and loose causing my child to fall off.
Stayed 2 nights in Nov 2023

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, my wife left her jacket their and the clerk called us right away to come back and get it
Stayed 1 night in Nov 2023

6/10 Okay

karen, Crystal lake

Stayed 2 nights in Oct 2023

2/10 Terrible

bruce

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee pot had mold growing in it. Ceiling light in kitchen had dirt/mold inside the cover. Wires hanging out of a electrical box on the ceiling. Hide a bed had dirt/food crumbs under the cushions.
Stayed 2 nights in Oct 2023

4/10 Poor

Darrell

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It looks good in pictures, but everything inside is old and out of date. I would swear someone was killed in the room we were put in. The door looks like it was beaten on, and there are places on the wall that need to be repaired, and what looks like blood on the back of the bathroom door.
Stayed 1 night in Oct 2023

8/10 Good

Kathie

Stayed 2 nights in Oct 2023

8/10 Good

Karen

Travelled with partner
Liked: Staff & service
We liked having a separate bedroom from the living room & kitchenette. The bathroom was a nice size but we did find 2 shot gun shells in our room which we returned to the front desk, but it did make me question how thorough Housekeeping does.
Stayed 4 nights in Oct 2023

8/10 Good

Caleb

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast items were minimal
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Stayed 2 nights in Oct 2023

8/10 Good

Lauri, Oulu

Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service
It was fine for one night. I liked the separate bedroom
Stayed 1 night in Oct 2023

10/10 Excellent

Danae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Christina

Liked: Staff & service
Disliked: Cleanliness
So/so
Last minute decision staying in town for wedding. Found bed was extremely comfortable, however gum was left on the lamp on night stand. Upon bathroom use next morning, TWO cockroaches were roaming on floor, and many many dark hairs of all different lengths through the shower. Luckily I dont have a weak stomach for either, however very unpleasing circumstances.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Amenities
Good value! Clean room and convenient location!
Stayed 2 nights in Sep 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50 year reunion
We were in Dubuque, Iowa for my 50 year class reunion. We chose Main Stay because they offered a suite @ single rates. We were very happy with the room.
Stayed 4 nights in Sep 2023

4/10 Poor

Savon

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
BED BUGS!
Stayed 2 nights in Sep 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
nice rooms and customer friendly staff
Stayed 2 nights in Sep 2023

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Dina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were assigned a room thst smelled like dog so he moved us to another room but the rooms are very worn down and carpets are dirty.
Stayed 3 nights in Aug 2023

6/10 Okay

Gwendolyn

Business traveller
The room I stayed in and floor I ws on smelled terrible. It is very dark and dingey. Definitely not what I expected.
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet and felt safe
Stayed 2 nights in Aug 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Travelled with family
Disliked: Cleanliness, amenities
Chicken bone on the elevator floor. Toilet did not work properly, kept running after a flush. Broken cabinet door in the bathroom. Floors and carpet seemed new and clean. Condition of the refrigertor door sealwas sticky and the door looked like it was painted. Bed was fine.
Stayed 1 night in Aug 2023

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Chelsea

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Stayed 1 night in Jul 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mainstay met all our needs.
Stayed 1 night in Jul 2023

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had a sofa bed but no sheets or blankets for it, when I asked for some I was told they had none. Got some water on the bathroom floor and wiped it up. The towel was very dirty after that. They have alot of nerve charging what they do for conditions like we had.
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

John, Mayer

Liked: Staff & service
Stayed 1 night in Jul 2023