My room was clean, but there was no bar of soap - I had to use shampoo for bathing my first morning there. When I asked about it, they said their shipment hadn't come. I asked about getting another shampoo and was then given a bar of soap (they had purchased some, but hadn't put any in the rooms).
The sign/tag hanging in the bathroom stated to hang towels to re-use them and leave any on the floor for replacement, which I did, but there was NO housekeeping/replnishment done during my entire five-night stay. After the first day of no service, I asked about why no one had replaced the towels. I was told that they don't service rooms that have a multi-day stay and that I was supposed to leave the towels outside my door if I wanted them replaced.
Also, I had to get coffee from the housekeeper's cart since I needed more than two cups of coffee for my five-night stay.
Soap, towels, supplies - all of these were details that they could have easily (1) told me when I checked in or (2) put a note in the room to let guests know.
There were chips in the tile grout, a huge patched drywall area, the towels were thin, and one lamp didn't work at all.