I'm sorry about that we are looking into these issues.

Dear Cheryl,Thank you for participating in our guest survey and sharing your experience with us at HOMETOWNE STUDIOS GAINESVILLE GA. Though your room was nice, you pointed out that the bathroom sink had a burnt hole, and some minor updates were needed. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with an even better stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for sharing your 5/5 rating with us, Kathryn. Our staff at the HomeTowne Studios By Red Roof Gainesville, GA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Dear Jeremiah,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Gainesville, GA did not meet your expectations. While I am happy that our price pleased you, I was saddened that you felt uneasy at our hotel. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Gainesville, GA and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Hollie,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios Gainesville, GA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Stuart,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding additional comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello Paul, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Gainesville, GA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Katia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS GAINESVILLE GA and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Dear Chris,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS GAINESVILLE GA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Guadalupe, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS GAINESVILLE GA and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for your feedback. We would love to hear more about your stay.

Thank you, Donnie, for telling us about your stay at the HomeTowne Studios Gainesville, GA. I am disappointed to hear that the room was nasty and unclean amongst the other detailed issues you highlighted that caused your experience to be less than ideal. Please accept our apologies for the impression this left with you about our brand and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you. It is important to know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Miguel,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS GAINESVILLE GA. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated unclean conditions. Please accept our sincerest apologies. Please reach out to the property directly to discuss a possible refund. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Dear Valued Guest Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS GAINESVILLE GA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

Hello Tamara,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS GAINESVILLE GA. It's disheartening to hear that you weren't able to stay with us because the room you reserved was not available when you arrived. Please accept our sincerest apologies for any inconvenience caused due to the indicated experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Dear Gary,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS GAINESVILLE GA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

We are sorry your experience is less than stellar. We are reviewing? And looking into the situation.

Thank you for the review. We will make some adjustments so you next stay will be completely Satisfying

We are sorry you stay was unpleasant we will make sure we make the Appropriate adjustments

We Strive to make adjustments and changes based off are error and mistakes so that the next person will have a better experience. We thank you for the time you sent to make a comment.

We deep are sorry for the issues you. While staying at HTS-Gainesville. We are working on the issues.

Thank for your insight we are working on the issues you spoke of the fix them. Thank you and we are sorry for the inconvenience.

We are sorry your stay was unpleasant. We will be looking into your review in order to make some changes in the future. Hopefully, we can change your view next time.

Thank you for taking the time to tell us about your experience at the HOMETOWN STUDIOS GAINESVILLE GA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for The issues yo had while staying at HTS -Gainesville I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, HTS-Gainesville Staff Member Red Roof Inn - Staff Member 1479-GM@whgextstay.com

Thank you