Lobby

Reviews of Quality Inn Albertville US 431

2.5 out of 5
Quality Inn Albertville US 431
315 Martling Rd, Albertville, AL

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 210 reviews" "
Rating 8 - Good. 73 out of 210 reviews" "
Rating 6 - Okay. 28 out of 210 reviews" "
Rating 4 - Poor. 24 out of 210 reviews" "
Rating 2 - Terrible. 26 out of 210 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jade

Stayed 2 nights in Dec 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not very knowledgeable and not vwry responsive when asking questions. Tub was dirtt, ice machine did not work and beds are not very good. Will not stay at this property the next time we are in town.
Stayed 1 night in Dec 2023

2/10 Terrible

Quanata

Stayed 1 night in Dec 2023

10/10 Excellent

Shanita

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

JOANIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost reservation!
Hotel did not have our reservation that we made 3 months previously! Stood in lobby for an hour trying to work out and they would not honor our reservation! Made us get a refund from hotels.com and then charged us an extra $50 to rebook a room with them! Then they have some stupid no bringing a waffle to your room policy! You can pay an extra $20 to bring a dog to your room but not a waffle! Looks at first glance like they just had an update but look closer at all the disgusting details you will find!!
Stayed 1 night in Sep 2023

6/10 Okay

Christyn

Travelled with partner
Liked: Staff & service
Room was decent for the price until seeing cockroaches stayed 2 nights on the third night we left after seeing cockroaches reported it and checked out was refused a refund.
Stayed 3 nights in Sep 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great stay very clean and pools nice cleaning staff was awesome
Stayed 1 night in Jul 2023

6/10 Okay

David

Travelled with family
Disliked: Room comfort
Went to get breakfast at 8 in the am, nothing much was there , when I asked the person behind the desk didn’t seem interested in getting anything else out, we just left and went somewhere for breakfast
Stayed 2 nights in Jul 2023

8/10 Good

Matthew

Liked: Room comfort
Decent Room, Terrible Customer Service
Our stay was "okay" I would say. The room was fine, other than there being no baseboards and showing mold on the bottom of the walls in the room. The biggest issue was the constant badgering before check out. We stayed on a Friday night with checkout being at 11am Saturday morning. We received a call to our room phone at 7:15 Saturday morning saying "we was just seeing if yall were still here". I verified 11am check out and they proceeded to call again at 8:25am and as soon as I answered they hung up. THEN at 9:40am housekeeping knocked on the door REPEATEDLY until I opened the door and she said "oh okay I was just seeing if yall were still here." I dont understand that at all. Especially since we were not there past the check out time. Very dissatisfied after this.
Stayed 1 night in Jul 2023

10/10 Excellent

RHONDA

Travelled with family
Liked: Cleanliness, property conditions & facilities
everything was great
Stayed 2 nights in Jun 2023

6/10 Okay

TAMMY, DUTTON

Liked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel ever! DO NOT STAY HERE!
Stayed 1 night in Jun 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Timothy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
This hotel was under construction so at 600 am they were toofing right above our room. There was nails and debris on our vehicles and all through the walkways and parking lots. The management did not make any attempt to clean up the wall ways.
Stayed 2 nights in Jun 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Met my needs as a place to crash for the evening. Nothing about the place was outstanding, but equally no problems.
Stayed 1 night in May 2023

4/10 Poor

patricia

Disliked: Property conditions & facilities
Not high quality, run down, but for the price ok. Very noisy with traffic and other travelers, wall not insulated?shower drain very slow Attis in water the whole shower, I was afraid of falling.
Stayed 3 nights in May 2023

4/10 Poor

Ladislao

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell in room.
Stayed 2 nights in May 2023

4/10 Poor

Shannon

Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Betty

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Courtney

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to charge 111.03 again once I check in... Then a 50.00 deposit understand.. it's refundable but I already pre paid...
Stayed 1 night in Feb 2023

2/10 Terrible

Erica

Business traveller
Disliked: Staff & service, amenities
The extra fees thats aren't listed when upu check in.
Stayed 1 night in Jan 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at check in was friendly and helpful. Very pleasant
Stayed 1 night in Dec 2022

10/10 Excellent

Aurora

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place for travelers who want a good price for a good place
Stayed 1 night in Sep 2022

4/10 Poor

Denis

Travelled with family and small children, Business traveller
Disliked: Staff & service
Bad service for costumers
Stayed 1 night in Sep 2022

4/10 Poor

robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I wanted a hotel with breakfast and a pool. the day I checked in they had a sign saying no breakfast or coffee. I ask why and was told they where waiting on the truck. we stayed four days and no breakfast. we got in the room and there was a dirty shoe print on the bathroom floor. the wife took disinfectant wipes and cleaned everything. the floor turned the wipe black.
Stayed 4 nights in Jul 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest place in Albertville to stay.
I have stayed here many times. Never had a problem. The staff and management have always been very helpful. Very kind and courteous. If you are traveling through Albertville, Alabama and need a good place to stay. I would recommend you stay here. As many times that i have stayed here. I have always seen the same friendly and helpful faces there. That really means a lot to me.
Stayed 1 night in Jul 2022

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place wasn’t good as it showed on the website. Dirty floors, dirty bathrooms, no toilet tissue had to get it from office. The fridge was never cleaned out from last guests still had sodas left in it. Out of all the hotels Iv stayed at it wasn’t worth the value I payed for it.
Stayed 3 nights in Jul 2022

8/10 Good

Rebecca

Stayed 1 night in Jul 2022

8/10 Good

PAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Appeared to have been renovated. Close to Sand Mountain Amphitheater. Check in clerk was extremely nice.
Stayed 1 night in Jun 2022

6/10 Okay

Steve

Business traveller
Disliked: Cleanliness
Stay was ok. Bed linens were stained and discussing. I was charged 50.00 on the 21st and again on the 23rd after checkout. Very unhappy with that.
Stayed 3 nights in Jun 2022

4/10 Poor

Alejandra

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First of all they gave me a handicap room and the shower was to short and did not work we call them and report the issue and said that they don’t had a plumber and they never fix it.
Stayed 2 nights in Jun 2022

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty,
Stayed 2 nights in Jun 2022

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities
Convenient to place we were visiting.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean. We had a cold a/c and lots of hot water for shower. The owner was very nice and helpful. We will stay here again. I highly recommend this motel!
Stayed 2 nights in Jun 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Zonda

Stayed 1 night in Mar 2022

4/10 Poor

Las Americas

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Low quality @ quality inn
Yes , I accepted a smoking room as I smoke but the sheets , comforter, sham and pillow cases had burn holes , cleaning lady didn’t seem to understand the complaints and also didn’t clean room
Stayed 2 nights in Mar 2022

6/10 Okay

Francy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was nice, check in was quick and easy. The room seemed clean. Disappointed that there was no advertised deluxe breakfast, the place was closed off and no explanation given, nothing was even offered. There was no maid service, no fresh towels or anything. There was no forewarning of this or else we would have asked for extra towels and items that we used. We were gone all day and didn't get back until late and the lobby was closed. If for some reason the breakfast is not being offered, that NEEDS to be stated before booking, same with no maid service... if you are trying to be environmentally friendly or whatever, you need to state that on the websites so the consumer is aware. Although the room was nice and clean, we will not return to this location.
Stayed 2 nights in Feb 2022

8/10 Good

Casey

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Phillip

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bedding had cigarette burns (smoke free room) Toilet almost overflowed and would not flush. I called the desk and they brought me a plunger to fix the problem myself. Wall sockets around sink did not work TV remote was dirty and taped together. Electric socket behind the tv was broken and wires exposed. The only positive was the fact the staff was very friendly… Will NOT stay at a Quality Inn in the future…
Stayed 2 nights in Feb 2022

4/10 Poor

Sheila Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Where’s the breakfast???
The room was nice, the check in girl was nice but I look for breakfast wherever I stay. Although they claimed to have breakfast on the website there was not coffee or anything in the morning. I was extremely disappointed. The quality of the shower left a lot to be desired also.
Stayed 2 nights in Feb 2022

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean clean clean!
Stayed 1 night in Jan 2022

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service
Charged extre $50 for roaches
They charged me an extra $50 idk why i seen a roach in my room and it was a water leak when we took a shower
Stayed 1 night in Nov 2021

6/10 Okay

Patrick

Travelled with family
Liked: Staff & service
Rest
Somewhere to sleep!!
Stayed 1 night in Nov 2021

2/10 Terrible

Shain

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

Sheila

Travelled with family
Just ok
Overpriced for the area and condition of hotel. Gentleman who checked me in was rude, but woman that worked in the evening was always very nice and accommodating
Stayed 5 nights in Sep 2021

6/10 Okay

Sheila

Travelled with family
Ok for the area, but overpriced
Hotel is old, and overpriced for area and age if hotel. The gentleman at check in was rude, but there was a very nice lady in the office in the evening that was very sweet and always trued to accommodate my request...clean towels, garbage bags, etc. Cleaning staff were yelling vulgar comments to each other in the parking areas.
Stayed 5 nights in Sep 2021

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, no breakfast.
Clean room for an overnight stay. Disappointed to find no breakfast offered despite it being clearly indicated on our reservation.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Mold!!!
This hotel is absolutely disgusting and I don't recommend it to anyone. I would never have stayed here had it not been the only vacancy in town. The blankets were very damp and there was black mold growing everywhere. I'll never stay here again if I have to sleep in my car instead.
Stayed 1 night in Aug 2021