The hotel is situated up a very steep hill above the town. It takes 20 mins to walk into town but the return journey is quite exhausting on a hot day. A courtesy bus is provided at certain times of the day and taxis are numerous and quite cheap. The staff are among the best we have encountered, nothing is too much trouble though at times they were under a lot of pressure. They were all extremely helpful and conscientious and made our stay very pleasant. The restaurant was quite good, better than the bar food, breakfasts were excellent. The pool is slightly smaller than the photo but very clean and there is a second outdoor pool as well. I would definitely recommend this hotel and it is as good as any four star hotel in England, and a lot cheaper! I'm surprised that some reviewers can knit pick as they do.
The Pestana Grand is an excellent hotel of true 5 star quality set in beautiful surroundings of luxury. The swimming pool was so inviting and wrapped itself around half of the hotel, overlooking he sea front and set amongst the most beautiful tropical garden. Every morning you would wake up to silence and darkness (around 7am) with an emerging sunrise ready to light up the hotel. At breakfast time you were greeted by staff who would allocate a table for you allowing you to enjoy breakfast. There was no rush and plenty of room with ample choice of food taste for breakfast. The rest of the day was enjoyed indulging yourself in the hotel facilities and soaking up the sunshine around the pool. A poolside bar was easily accessed with some shade to enjoy to take a break from the sunshine. The hotel rooms are spacious and immaculate with a generous sized bathroom in good decorative taste and a decent wardrobe with plenty of shelving and hanging space. It was a real pleasure to return to the hotel after a day of touring the island to return to such luxury. I would definitely return to the Pestana Grand and thoroughly recommend it to everyone.
This is a minimalist hotel ,tastefully furnished and offers excellent value for money . The hotel is in a good position near bus stop and taxi rank and close to some very nice restaurants . It is on a main road and there is traffic noise directly outside the hotel but we were not disturbed at all whilst in the hotel . We had a room on a high floor which was probably quieter than the lower floors We found the staff very helpful and friendly Breakfast was very good . Pool area is small but during our stay it was little used and we never had a problem finding a sunbed . There are lovely views of the sea from the pool area .Many of the bedrooms (which are a very good size ) have side sea views .
The hotel is spotlessly clean . We would definitely stay there again
Besides all the obvious comforts of the hotel, we were impressed by the gardens, the lunusual trees and exotic plants. We had imagine that this might point to frequent rain, but this was usually during the night. On day 2 a barge with a crane arrived unexpectedly to do a week's work shoring up the sea defences below us but after the first day they departed. You may hear about them again as they are coming back. All in all, we thought the hotel was excellent in all departments but the receptionists rating something beyond excellence. We intend to go back there again.
Staff always polite and keen to help and advise. Helped us to book restaurants out and tours. Room very clean with good sea view. Bar staff friendly. Breakfast wide choice of cooked and buffet. Spa treatments worth exploring but a little expensive. Pools indoor and outdoor and several jacuzzi. We will go again
Having stayed at this hotel before we were very pleased to find everything about the hotel from the staff to the buffet breakfast to the excellent rooms was still wounderful. If we had one criticism I would say the outdoor pool area could be improved I dont like the grass area each side of the pool or access to get to the one side of the pool which is raised stepping stones over the pool. But overall this hotel is so friendly and relaxing will definitely return
My wife was taken I'll this trip. The hotel staff were fantastic. Organised doctors and hospitals and made calls emails and texts to insurances. They even rang us from their homes to see how she was. Aside from that the service is superb whilst never being intrusive. Good food. Superb location with sun terraces and pools.
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