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Reviews of Hotel Mansion del Rio

3 out of 5
Hotel Mansion del Rio
Aldea San Felipe de Lara, Rio Dulce, Livingston, Izabal

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 6 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

HYOUNG KEUN, guatemala

Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Michael, Don Justo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionists were very polite as was the security staff. The rooms are old, not updated, old tub shower a/c controls antiquated.
Stayed 1 night in Apr 2023

10/10 Excellent

Alida

Stayed 1 night in Feb 2023

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A beautiful place. Excellent restaurant.

4/10 Poor

Elisa, Hallandale

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was one of the most expensive in the are. For 3 guests in a two queen bed room, It had one big and one small towel. One mini soap. One small blanket on each bed. The matresses were of a very poor quality and hard. The staff was nice but overworked. 6:00am to 10:00 am. The water in the pool was dirty. I would not remommend this hotel to anyone

2/10 Terrible

Mynor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice views, poor venues.
Beautiful location with very nice views from the rooms and restaurant, but it feels outdated, the rooms are old, the bed is not comfortable and the rooms and bathroom need to be remodeled!
Stayed 1 night in Jul 2018
Response from Management on 6 Aug 2018
Thank you for your opinion. Sadly we are located in Rio Dulce which is not very well known out in the world, so we don´t have the amount of tourism we would like and what could support expenses to keep a well renew hotel every while and then. We sure know you enjoyed the weather and location of the hotel at rio dulce. Hope to see you soon.

8/10 Good

Jorge, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, it´s close to lake. Beatiful view
More than confortable. Excellent service from staff hotel; nice meals, good balance in his own proposition in the menu. fresh food. very clean. Nice to stay in Mansión del Río.

10/10 Excellent

darren, Greenlawn ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towel police
Be aware of ants and towel police. Other than that a very chill place Towel police. All I can say.

6/10 Okay

Luis, S

Liked: Staff & service
Great location
Great customer service, good food, great location.

8/10 Good

LIANG, China

Liked: Cleanliness, staff & service
Nice hotel!
Nice with the condition and especially the small thought about the free fishing for the child:)

8/10 Good

Edmond, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Headed to Tikal
We stayed at Hotel Mansion de Rio because we wanted to be rested after flying from Los Angeles on the Red Eye . Our drive was over eight hours in the rain and was scarey. The Mansion De Rio was a very nice place on the river with nice grounds and a fun pool. The river is huge and full of life. Our room had a nice view of the river and the room was clean and we slept well after traveling 20 hours plus.

6/10 Okay

Julio

Liked: Cleanliness
Disliked: Property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Helen, Guatemala City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boat trip to Livingston.
Our stay was very relaxing. The food service was a bit slow and had we not spoken Spanish, it would have been hard to communicate with the waiters even though they had English menus. (The couple with us didn't speak Spanish and even pointing to the menu, it was hard for the waiters to figure it out.) Te reception was very friendly and helpful getting a boat to go to Livingston.

6/10 Okay

Rosey

Good place
We were there on a work trip, so it was nice to have the restaurant on site. And the restaurant service and food was very good. We did have problems with the showers not draining, so by the end of your shower, you were up to your shins in water. Beautiful views of the river.

4/10 Poor

Allard, Hong Kong

Disliked: Staff & service, property conditions & facilities
Good to start your boat trip to Livingston
Hotel Mansion del Rio is a bit out of ‘town’ and one would need its own transport to get there and away. This is ‘a grand’ property in terms of scale. The location is good to start your boat trip from Rio Dolce to the national park to Livingston (lago de Izabal). It has a private and secure car park. The outdoor restaurant (breakfast, lunch and dinner) has a nice view over the lake so had the room (with balcony) which we had and was on the second floor. Internet access is very limited and was at the time of staying only available in the reception and the open bar on the ground floor and the first floor in the same area. Although the hotel claims it is available access was intermitted! The hotel provides a lot of equipment to enjoy (peddalo’s, kayaks, and Mountain bikes), we were however not allowed to cycle outside the gate. The music around the swimming pool is probably great for teen-agers but far too loud for anybody else.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great hotel for families!
Definitely family oriented with many activities to keep kids entertained. Huge game room with ping pong, fuss ball tables and other games. The staff was very warm and helpful. Very nice restaurant.

8/10 Good

Weny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its nice. It would be better to include the breakfast into the fee.

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
big surprise this hotel is a wonderful place,restaurant very good,the best place to relax,big pool and wonderful aera

8/10 Good

Kyung oh

Liked: Cleanliness, staff & service, property conditions & facilities
good place
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUEN HOTEL
Stayed 3 nights in Nov 2023

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza y la atención al cliente. Todos muy profesionales y con mucha nobleza. Muchas gracias. Mi recámara muy cómoda y muy limpia. Muy relajante con vista a el río. Excelente aire acondicionado y la regadera del baño deliciosa. Lindo balcón con linda vista .
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2022

8/10 Good

Byron

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Eriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Marcy, Houston Texas

Disliked: Cleanliness, room comfort
Not what I expected for the price I paid
Rooms are BASIC The beds are super hard and the pillows are old . They don't offer coffe makers or bathroom supplies. Upon arrivel they count every glass, pillow, plastic hangers ( yeah hangers) in your room and tell you you are responsible if they go missing. Not what I expected for the amount of money we paid.
Stayed 2 nights in Dec 2017

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Alejand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Excelente atención de todo el personal, con mucha amabilidad y asesorando sobre todo lo lindo para hacer en este lugar!!!!

6/10 Okay

Aura Argueta, Guatemala

Liked: Cleanliness, staff & service, room comfort
Bueno en general
el hotel esta bueno en general, se puede mejorar el mantenimiento muchísimo!!! y es hora de cambiar la decoración

6/10 Okay

DANIEL DIAZ, CHIQUIMULA

Liked: Cleanliness, room comfort
PROBLEMAS CON AIRES ACONDICIONADOS, NO FUNCIONANA
LOS EQUIPOS DE AIRE ACONDICIONADO NECESITAN MAYOR MANTENIMIENTO O CAMBIO DE LA MAYORIA DE ELLOS, MUY LENTO EL SERVICIO DE RESTAURANTE, PERO UNA MUY BUENA UBICACION Y EN LA ZONA Q SE ENCUENTRA MUY BIEN APROVECHADO LOS ESPACIOS

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala calidad de habitaciones viejo en mal estado, mal aire acondicionado, mala comida caro

8/10 Good

Edgardo

Liked: Staff & service, room comfort
Falta internet en las habitaciones

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me quedare alli nuevamente
Mi estancia fue muy mal alli. Las sritas lo reciven a uno y hacen las cosas como que me estan haciendo un favor. Y no me estan haciendo un favor ya que ese es su trabajo. Les urge darles a TODOS una charla sobre servicio al cliente.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel estupendo con todo comodidades e internet incluido. La piscina no es tan grande como sale en las fotos, pero es muy linda. El hotel está apartado de Río Dulce, pero junto al río con todas las comodidades del mismo. Si vas con carro la ubicación es perfecta.