Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
87% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gilbert, AZ

Good Hotel

Posted 17-Jun-2015
Location: Only about 10 minutes out of downtown. Minutes off the freeway.
This is your average hotel. Friendly staff. Clean room. Pool area is nice. Had to call maintenance to fix air, but that was handled very quickly. FYI when I made reservations thru Expedia, I requested a rollaway bed. When I checked in the hotel staff said they don't see the request when making reservations out of there system.
3 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Nice and Fair

Posted 08-Jun-2015
Pros: The size of the room was great.
Cons: If a customer has a maintenance issue it should be addressed ASAP and the customer should be accommodated as well.
Location: The location is great. There were some other motels down the same street, but the Park Inn is definitely the better of them all.
The stay was fair. Neither great nor poor. Our air conditioner did not work and it's pretty hot in Fresno. We stayed two nights and during the day it was uncomfortable in the room. They did provide us with two fans and at night the fans did cool the room down tremendously. We didn't make a fuss about switching rooms only because we were in town for an event and we were hardly at the hotel room during the day time when it was the hottest. The pool is great and the size of the room was awesome. The manager did apologize about the air conditioner issue.
2 out of 5
by A verified traveller from SLO

Something's always Out of order

Posted 27-May-2015
Booked a poolside patio, once arrived spa was out of order. This around 15times of reoccurring. I am tired of the little problems and the OH WELL attitude. The staff has also had a high turn over... Says a lot. Now no room service? The real name is the tourist inn. Because they only visit once and never come back, so Oh Well, we got paid. Stay anywhere north of here.
Comment from Hotel Management
31-May-2015 by dt, Hotel Management
We apologize for your stay. We hope to be done with every project soon
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Nice Hotel.

Posted 08-Apr-2015
Pros: The patio rooms. The pool area. The workout room. The price was very reasonable. Nice room size. Good showers.
Cons: Coffee at 6Am rather than 6:30.
Location: Location is central. We were able to get every where we wanted to go in ~ 10 minutes. It is in a slightly older parts of town, not problems.
Very nice pool and garden area. Mature trees and plants. Very relaxing to be able to sit outside and enjoy the weather.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fresno, CA

Posted 07-Apr-2015
Very nice stay. Staff was helpful. Room was nice size and comfy
2 out of 5
by A verified traveller from ca

Posted 28-Mar-2015
Room cleanliness was terrible. There were little bugs flying all over the room. Curtains were had either blood or feces stain on them. Water was brown. Their computer kept going down so keys not available and water was shut off for sometime. Never again
Comment from Hotel Management
01-Apr-2015 by DT, Hotel Management
I AM SORRY WE HAD A PIPE BREAK AND HAD A PLUMBER HERE FOR FOUR DAYS. I WISH YOU WOULD HAVE CONTACTED OUR FRONT DESK SO WE COULD RECTIFY YOUR ISSUES.
3 out of 5
Recommended
for Everyone
by A verified traveller from Fresno

Staff was very nice

Posted 28-Mar-2015
Turned on sink brown water came out. Shower head needed to be replaced
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, Ca

Very nice inn.

Posted 23-Mar-2015
I would check the amenities first. The a c did not cool. THE HEAT WAS OK Good thing it was not hot The desk clerk did know they had problems with the ac but assigned us there anyway. Not good practice. Freezer part of fridge needs defrosting. THE 3rd Set Of CARD Key worked As Security Used their card, then brought me one that works. The room was clean and comfortable. .
3 out of 5
Recommended
for Families
by Aaron from Sacramento, CA

Good looking hotel, too loud!

Posted 23-Mar-2015 on Hotels
I was very happy when we checkled into our room. The staff was quick but friendly. The room was clean. I would have liked an extra blanket as the blanket on the bed was pretty thin. Our biggest issue was the rude guests that were extremely loud throughout all hours of the night. The doors also were very heavy that even if you tried to be quiet they were almost slamming loudly. Made for a very restless night.
1 out of 5
Recommended
for Business Travellers
by roy from San Francisco

Avoid at all cost!

Posted 03-Mar-2015 on Hotels
Even though the reception person was friendly this hotel has really hit the skids. I stayed here several times when it was a 4 point Sheraton but since change of ownership it's really gone downhill. No water pressure in sink and took 5 minutes of running the water (had terrible guilty feelings) to get semi hot water. Carpet was filthy and stained. Security door at end of hallway wasn't functioning properly. It looked like the Parking lot hadn't been swept for months.
Comment from Hotel Management
16-May-2015 by D Tanner, Hotel Management
We apologize for the concerns you have shared.