Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Clean but a lot of train noise.

Posted 20-May-2015
Hotel needs to upgrade sound insulation as the train is very close and runs all night - not good for business travelers interested in a good nights rest.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Palo Alto, CA

Friendly staff

Posted 23-Feb-2015
Pros: The bed was terrific. I liked the couch/sitting area in the room. Towels were fresh and clean. The room service was quick and excellent.
Cons: The luggage service was slow in helping me but speedy in getting the luggage to my room. Could offer a health conscious menu with calorie/fat count.
Location: Not much to do nearby but was busy with a conference.
Everyone was very friendly and helpful...suprising because they were totally booked for a conference.
Comment from Hotel Management
06-Mar-2015 by GuestServices, Hotel Management
So glad you enjoyed your stay!
4 out of 5
Recommended
for Business Travellers
by daniel

Posted 13-Feb-2015 on Hotels.com
Comment from Hotel Management
13-Feb-2015 by GuestServices, Hotel Management
Thank you for the 4 stars!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Visalia, CA

Great location, great staff

Posted 02-Feb-2015
Pros: location to Sellend Arena, right out their double doors across the street to see Disney on Ice.
Cons: Nothing........
Great location, right across from Convention center. This hotel has just been taken over by Hilton and it was awesome. The staff was amazing. The breakfast buffet was delicious. I would recommend this hotel over and over again.
Comment from Hotel Management
06-Mar-2015 by GuestServices, Hotel Management
Thank you for your recommendation! We are thrilled to be a part of the Hilton Family of Hotels!
5 out of 5
Recommended
for Business Travellers
by Freddiefrom Tracy, ca

Fresno hotel

Posted 20-Jan-2015 on Hotels.com
Beautiful room,
Comment from Hotel Management
06-Feb-2015 by GuestServices, Hotel Management
Thank you!
4 out of 5
Recommended
for Business Travellers
by Anastasia

Posted 20-Jan-2015 on Hotels.com
Comment from Hotel Management
06-Feb-2015 by GuestServices, Hotel Management
Thank you for the 4 stars!
4 out of 5
Recommended
for Couples
by Eugenefrom Sacramento

last minute sleep over plans

Posted 15-Jan-2015 on Hotels.com
Warm comfy & cozy. Made the reservation about 10 minutes before we walked in the door, they checked us in as soon as we arrived.
Comment from Hotel Management
06-Feb-2015 by GuestServices, Hotel Management
Thank you for choosing DoubleTree by Hilton Fresno!
1 out of 5
by A verified traveller

Posted 15-Dec-2014
Hotel's design is an open air center with the all the rooms surrounding it. We arrived on a weekend where a party and a wedding reception were being held. The noise from the music, despite being told we would be far away from it, were still very audible through the closed door of our room. Avoid if you need to sleep early on the weekends if a party happens to be booked down below.
Comment from Hotel Management
20-Dec-2014 by GuestServices, Hotel Management
Please accept our apologies that you did not find your recent stay restful. Though we do host events at the hotel, we request all guests be respectful of others. Please let us know if there is ever anything we can do to make your stay more restful and enjoyable.
4 out of 5
Recommended
for Couples
by Jonathon

Posted 13-Dec-2014 on Hotels.com
Comment from Hotel Management
20-Dec-2014 by GuestServices, Hotel Management
Thank you for the 4 stars
3 out of 5
by A verified traveller

Look around

Posted 30-Nov-2014
Not the worst hotel I've stayed in but if I have to go back to Fresno, I don't think I'll stay here again. The parking lot has a bird issue so beware if you are driving a car and be careful when walking to the front entrance to not get nailed as they fly overhead. They were remodeling a lot of the rooms and the common areas so improvements are being made. The bed & pillows were too soft for my liking but that's just a personal preference. You could hear the water running in the room next to yours when someone was in the shower/bathroom. The train could also be heard in the middle of the night/early morning.
Comment from Hotel Management
20-Dec-2014 by GuestServices, Hotel Management
We do appreciate your feedback and are in the process of converting to become a DoubleTree by Hilton after the New Year. We do hope to have the opportunity to show off all of our upgrades and DoubleTree amenities on a future visit to Fresno.