Ratings based on 661 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fishers IN

Nice hotel in a distressed area.

Posted 23-Jul-2015
Pros: Close to where I needed to be
Cons: Maybe a mini fridge in the room
Location: The neighborhood was really bad, not much to do.
Checked in early to a fantastic room. Clean and fresh.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the sequoia forest

Posted 19-Jul-2015
Great place to stay to enjoy the seqouia national forest
5 out of 5
Recommended
for Everyone
by A verified traveller from arizona

close to friends

Posted 16-Jun-2015
Pros: it had a beauty salon
Cons: nada
everything was perfect close to everything we needed to do
Comment from Hotel Management
07-Jul-2015 by Guest Services, Hotel Management
So glad you enjoyed your stay in Fresno!
3 out of 5
by A verified traveller

Clean but a lot of train noise.

Posted 20-May-2015
Hotel needs to upgrade sound insulation as the train is very close and runs all night - not good for business travelers interested in a good nights rest.
Comment from Hotel Management
09-Jun-2015 by GuestServices., Hotel Management
Though we do have double-paned windows to reduce exterior noise, we also do offer free earplugs upon request for guests who are light sleepers or who are finding noise bothersome. Please do not hesitate to ask how we can be of assistance.
4 out of 5
Recommended
for Business Travellers
by Steven from Loma linda

Great cookies

Posted 18-Apr-2015 on Hotels
Hotel had a nice refreshed updated
Comment from Hotel Management
22-Apr-2015 by GuestServices, Hotel Management
Thank you!
2 out of 5
Recommended
for Business Travellers
by James from Novato

Some Good and Some Bad...

Posted 13-Apr-2015 on Hotels
Let me say for the most part this was a decent Hotel. Very clean, more than most, and the beds were very comfortable. Room Service quality, while not the greatest, was decent for the price. Now the bad, only two things, but they were very annoying. One had to do with basically something the Hotel may not have much control over, and that’s location. This hotel is located in the middle of some industrial type park, and there were loud generator type noises the entire night, so either the noise was that loud or the sound proofing of the windows not great. This made for very difficult sleep. The 2nd issue is more to do with a very bad decision of Doubletree Corp., and that is the elimination of video on-demand. They state that they did not feel the need to offer videos after switching to Direct TV, but that would only make sense if you offered some sort of alternative, instead they offered one obscure HBO channel. I've never stayed in a hotel that if they did not offer video on-demand, did not at least have a DVD player of some sort (VCR back in the day) for you to at least play a movie you bought from somewhere else. I don't always take advantage of this service, but it was one I missed this time as I was actually looking forward to relaxing with a movie after a long road trip. I still wanted to give 3 stars, but given I will not stay in a Doubletree until this is at least resolved, and certainly not this one given the noise issue, I had to knock it down to 2 stars.
Comment from Hotel Management
22-Apr-2015 by GuestServices, Hotel Management
Thank you for your candid and detailed review. Please allow us to respond to the main concerns. Location - yes we are located downtown Fresno, with easy access to the various freeways and downtown locations. We understand that all guests have their own threshold for exterior noise levels. We do offer earplugs for sensitive guests so that they may get a good night's rest. Video Entertainment: We have found that, with the digital technology available today, most guests travel with some type of mobile device and have their own preferences in entertainment (Netflix, Amazon Prime, Hulu, etc). As noted, we do offer HBO and HD TV Channels; additionally our new TVs offer HDMI connections allowing guests to connect their mobile devices. Many guests enjoy the flexibility of connecting their device to the TV to stream the movies of their choice. We do offer a tiered internet bandwidth as well, with faster speeds for streaming available for as little as $6.95 --- less than the cost of the in-room movies we previously had available. Though we do understand the frustration with the changing times, we hope we've addressed the concerns to suit the majority of the travelers, both business and leisure. As always, we truly appreciate the feedback and look forward to learning more of how we can continue meeting and exceeding our guests expectations.
3 out of 5
Recommended
for Couples
by Frank from Folsom

Exhausted after a night of no sleep

Posted 11-Mar-2015 on Hotels
When we checked in we noticed there was an event taking place at the convention center next door. We were told there was a rave taking place. We were also informed that there were a couple of wedding parties staying at the hotel. We were assured we would be in a quiet room. After we returned from a retirement party we went to the bar to have a drink and something to eat. As we were getting ready to go back to our room one of the wedding parties came in. The hotel is in a rectangle with an atrium in the middle with rooms facing Inward. Between the wedding party partying in the bar and ravers coming back to their room in the middle of the night we got almost no sleep. We called the desk around midnight and again around 6:30 AM. It sounded like there was a group of ravers in the room right next to us and they were yelling and screaming all night. We mentioned this when we checked out the next morning and the two ladies apologized, offered us breakfast or coffee but we just wanted to get home. We had a 3 1/2 hour drive. All of the other staff were really nice, the hotel was very clean and the bed was comfortable. However, we should have been given a better room- farther away from the racers- especially since we were told we would be placed in a quiet area. Ver disappointing and we were exhausted
Comment from Hotel Management
11-Mar-2015 by GuestServices, Hotel Management
Please accept our apologies that other guests impacted your night's rest. Though we attempted to locate you in an area away from these guests, guests do not always let us know the reason for their visit. We do understand how important a good night's rest is and will continue to do our very best to ensure guests are respectful of each other.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 10-Mar-2015 on Hotels
Comment from Hotel Management
10-Mar-2015 by GuestServices, Hotel Management
Thank you for the 4 stars!
5 out of 5
Recommended
for Business Travellers
by Edmund from Lubbock, TX

Double Tree @ Fresno

Posted 06-Mar-2015 on Hotels
Hotel service was 4 out of 5 because the computers on the business center were very slow and the Map Quest site would not print directions. Had to go to my room, do it from my laptop and put it on a thumb drive. Then went back down and printed instructions from the USB.
Comment from Hotel Management
10-Mar-2015 by GuestServices, Hotel Management
We appreciate the feedback and will look into the issues experienced in our business center. They are new computers and we've recently upgraded our wifi bandwidth, so this should not be an ongoing issue.
4 out of 5
Recommended
for Business Travellers
by Steven from Bay Area

Enjoyed my Stay

Posted 27-Feb-2015 on Hotels
I stayed for four nights; was gone most of the day on business. There is not much to do in Fresno, so having a bar and a restaurant in house was a plus. The room was clean and the staff was friendly. If staying in Fresno, I highly recommend this place. I stayed at another hotel the last time I was in Fresno and it sucked.
Comment from Hotel Management
10-Mar-2015 by GuestServices, Hotel Management
Thank you for the recommendation!