Lobby sitting area

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2001 Sidney Baker St, Kerrville, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 385 out of 1004 reviews" "
Rating 8 - Good. 366 out of 1004 reviews" "
Rating 6 - Okay. 144 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 43 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

danny

Travelled with family
The bed was comfortable. The breakfast was not good. The buffet was empty of sweet rolls, bagels and the orange juice tasted like yellow water. The room itself was in very poor condition. The metal casing around the bathroom was rusted as was the TP holder. All the furniture was scratched and dented. The refrigerator was propped up on a block of wood. I was disappointed! The Quality was less than average. But I said average bc the bed was nice and the staff was friendly and it was well stocked with towels.
Stayed 1 night in Mar 2024
Response from Motel rep. on 26 Mar 2024
Thank you for taking the time to respond. We do value your input and are disappointed that your experience with us was less than expected.We would certainly invite you back with the expectation being that you would find your previous experience was atypical.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Motel Rep. on 26 Mar 2024
Thank you for you good review. We look forward to your next visit with us.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee at checkin and check out was awesome
Stayed 2 nights in Mar 2024
Response from Motel rep. on 18 Mar 2024
Thank you for your kind response to a welcome experience. We appreciate this.

8/10 Good

Kenneth, Castle Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Good value nice lace for overnight stop in hill country
Stayed 1 night in Feb 2024
Response from Motel rep. on 28 Feb 2024
Thank you for your kind remarks. We look forward to when we can welcome you back for another stay.

2/10 Terrible

Vince

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets had hair in the bed, bathroom was unsanitary and dirty, bathroom baseboards are rusty, shower head was disgusting, bathtub was peeling I couldnt take a shower ,had to be moved to a different room because the toilet didn’t work, the second room doors also would t lock had to use the lock latch
Stayed 1 night in Feb 2024
Response from Motel eep. on 24 Feb 2024
Thank you for your response, which has been reccrded, and will be investigated and resolved. We'd welcome you back to see the improvements.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Motel Rep. on 30 Jan 2024
Thank you for your response.We look forward to hosting you again.

8/10 Good

Wilson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay. Attentive staff. Breakfast is weak. Very non -nutritional and basic.
Stayed 2 nights in Dec 2023
Response from Motel rep. on 22 Jan 2024
Thank you for response.

8/10 Good

JOSE

Stayed 1 night in Dec 2023
Response from Motel rep. on 22 Jan 2024
Thank you for your response. We do our best to make our guests welcome and wanting to return for the next visit.Hoping to see you soon.

6/10 Okay

Jose, Del Rio

Business traveller, Travelled with partner
Disliked: Amenities
Overall good hotel.
Stayed 1 night in Dec 2023
Response from Motel rep. on 22 Jan 2024
Thank you for your response. We do our best to make our guests welcome and wanting to return for the next visit.Hoping to see you soon.

8/10 Good

Katarina

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Motel rep. on 22 Jan 2024
Thank you for your response. We do our best to make our guests welcome and wanting to return for the next visit.Hoping to see you soon.

8/10 Good

Ismael, Taft

Liked: Cleanliness, staff & service
Location was very convenient and to main interstate. Hotel was clean and quiet. Room was a bit worn.
Stayed 2 nights in Nov 2023
Response from Motel rep. on 22 Jan 2024
Thank you for your kind remarks. We do our best to make our guests welcome and wanting to return for the next visit.Hoping to see you soon.

2/10 Terrible

dustan

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
The rooms were dirty and not properly kept up. I would not stay here every again. We booked three different rooms and they were all in terrible condition.
Stayed 5 nights in Nov 2023
Response from Motel rep. on 29 Nov 2023
We apologize for your less-than-satisfactory visit with us.Unfortunately, Expedia doesn't relay information regarding name or room number, so we cannot follow up on complaints like yours.We do thank you for your stay.

10/10 Excellent

Mistie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Motel rep. on 28 Nov 2023
Thank you for your fine assessment. We appreciate your visit and look forward to your next stay with us.

4/10 Poor

Helen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing we like is the indoor pool . Air conditioning/heating is noisy and disrupt our sleep . Bedding is clean but the side door is dirty with bee colony.
Stayed 2 nights in Nov 2023
Response from Motel rep. on 28 Nov 2023
Thank you for your response. Because Expedia doesn't post your name or room number, we cannot trace down which particular room has the noisey A/C. I have personally checked out the side door and found no evidence of a bee colony.

8/10 Good

Tom

Business traveller, Travelled with partner
Liked: Staff & service
Marty was great at checking in, but an advertised military discount not available-also no elevator?!
Stayed 1 night in Nov 2023
Response from Motel Rep. on 28 Nov 2023
We are disappointed that the military discount was unavailable on the day of your visit. Lack of an elevator is our number one complaint. This facility was built when elevators were not required, and the cost of installing one today is prohibitive.

6/10 Okay

Jose, Del Rio

Business traveller, Travelled with partner
A/C needed service made loud noise and restroom wall was dirt...
Stayed 1 night in Nov 2023
Response from Motel rep. on 22 Nov 2023
Thank you for your response. Unfortunately, we have no identification of the room that you were in since the third party you went through does not share this data.We would welcome an additional stay from you, and feel confident that your next visit will be better

10/10 Excellent

Rodrigo

Stayed 1 night in Nov 2023
Response from Motel rep. on 22 Jan 2024
Thank you for your kind response. We do our best to make our guests welcome and wanting to return for the next visit.Hoping to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean & everything worked. Hotel needs a more modern updated look.
Stayed 2 nights in Nov 2023
Response from Motel Rep. on 15 Nov 2023
Thank you for your response. We appreciate input from our guests.

10/10 Excellent

Swan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very kind man checked me in when I arrived late and we were able to get settled quickly and easily. The beds are comfy and the rooms are kept clean.
Stayed 1 night in Nov 2023
Response from Motel Rep. on 7 Nov 2023
Thank you for your response. We do make every attempt to satisfy our guests and make them feel comfortable for a return visit.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly. Bed was very comfortable and shower hot/strong. What u need on road trip!
Stayed 1 night in Nov 2023
Response from Motel Rep. on 6 Nov 2023
Thank you for your response. We do our best to accommodate your needs, and make you feel comfortable to return for an additional visit.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Motel Rep. on 7 Nov 2023
Thank you for your response. We do make every attempt to satisfy our guests and make them feel comfortable for a return visit.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great value
Stayed 1 night in Oct 2023
Response from Motel Rep. on 6 Nov 2023
Thank you for your response. We do strive to accommodate our guests so that they feel welcome to come back for an additional visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice large room
Very nice large room
Stayed 4 nights in Oct 2023
Response from Motel Rep. on 30 Oct 2023
Thanks you for your favorable response. We look forward to your next visit.

10/10 Excellent

Susan, Rowena

Stayed 1 night in Oct 2023
Response from Motel Rep. on 16 Nov 2023
Thank you for your positive response.We look forward to hosting you again in the near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy AC unit, but otherwise, quiet, and safe to stay
Stayed 3 nights in Oct 2023
Response from Motel rep. on 24 Oct 2023
Thank you for your response. Unfortunately, without any identification as to full name, or room number, we cannot check out which room had the loud A/C unit. We anticipate your next visit will be free from such distractions.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service
Wasn't well vacuumed in room and outside. Prefer to eat my breakfast without politically biased stations on. Otherwise okay. Counter person was nice.
Stayed 1 night in Oct 2023
Response from Motel Rep. on 23 Oct 2023
Thank you for your response. Your preferences were noted. We appreciate your business, and look forward to seeing you again.

10/10 Excellent

Melanie

Travelled with group
Easy in and out.
Stayed 1 night in Oct 2023
Response from Motel Rep. on 23 Oct 2023
Thank you for your response. We appreciate your business, and look forward to seeing you again.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people
Staff was incredibly friendly. Would stay again and recommend.
Stayed 1 night in Oct 2023
Response from Motel Rep. on 23 Oct 2023
Thank you for your response. We appreciate your business, and look forward to seeing you again.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, no odors, close to the Coming King Garden, safe area, easy parking. Staff was very helpful and friendly. Breakfast consisted of scrambled eggs, sausage patties/ links, waffles, sweets, yogurt, coffee and juices. Can't wait to stay here again!
Stayed 5 nights in Oct 2023
Response from Motel rep. on 16 Oct 2023
Thank you for your kind remarks. We appreciate your stay with us, and anticipate your next relaxing visit.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023
Response from Motel rep. on 10 Oct 2023
Thank you for your positive response to our survey. We look forward to accommodating you again.

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Glad to see the Gideon Bible in the room night stand
Stayed 1 night in Oct 2023
Response from Motel rep. on 9 Oct 2023
Thank you for your prompt and good reply. I, myself is a big fan of what the Gideons are accomplishing.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
I’d stay again
The rooms could use some jujing but overall it was good. The room was clean and the front desk clerk was very kind. I felt safe and confident my Jeep was safe.
Stayed 1 night in Sep 2023
Response from Motel rep. on 3 Oct 2023
Not quite sure what "jujing" is, but am pleased that your stay was a positive experience. We'd welcome you back anytime.

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but property somewhat rundown.
Stayed 1 night in Sep 2023
Response from Motel Rep. on 2 Oct 2023
Thank you for your response. Feedback from our guests is a major contributing resource to how we prioritize our focus on maintaining guest satisfaction.

4/10 Poor

Gilbert

Stayed 2 nights in Sep 2023
Response from Motel rep. on 16 Oct 2023
Thank you for your response. Your approval is important to us. I see our ranking was a low 2 out of 5. If unfavorable conditions that you encountered were enumerated, we would have the opportunity to investigate the cause and solution.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant front desk staff.
Stayed 1 night in Sep 2023
Response from Motel Rep. on 11 Sept 2023
Thank you for your response. We appreciate positive input from our guests, and would welcome you back for another restful stay.

4/10 Poor

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
Carpet dirty and stained, cigarette hole in the cover over the bed, shower rusty around it, on the bottom wall of the bathroom. After walking on the carpet my feet were pretty dirty, came off in the shower. Just all around not what it should be. I'm switching to Hilton, a few more bucks is well worth the switch!
Stayed 1 night in Sep 2023
Response from Motel Rep. on 11 Sept 2023
We are truly disappointed in your exceptionally poor experience you had with us, and would appreciate a return visit to assure yourself that your visit was indeed extraordinary.

6/10 Okay

Pamela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room just seemed dirty, carpet stains, unsighty rust in the bathroom. Just not a comfortable feel.
Stayed 1 night in Sep 2023
Response from Motel Rep. on 11 Sept 2023
We are truly disappointed in your exceptionally poor experience you had with us, and would appreciate a return visit to assure yourself that your visit was indeed extraordinary.

10/10 Excellent

Leticia

Stayed 1 night in Aug 2023
Response from Motel rep on 4 Sept 2023
Thank you for your response. We appreciate positive input from our guests, and would welcome you back for another restful stay.

6/10 Okay

Ernesto, Houston

Travelled with family
The hotel is a bit dated but everything worked fine. Cleanliness is overall fine. Check in and out was quick and easy. Nearby gas stations and places to eat (fast food).
Stayed 1 night in Jul 2023
Response from Motel rep. on 31 Jul 2023
Thank you for your response. We do strive to make our rooms as comfortable as we can. Responses like yours directs our attention to areas of potential improvement.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We like that the staf was really helpful and made it easy to us.
Stayed 1 night in Jul 2023
Response from Motel rep. on 31 Jul 2023
Thanks for your response. We do try to provide a welcome place for first time and returning guests.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good room dirty carpet
Room looked clean but rug is sticky and when we cleaned a spill the carpet rubbed black and dirty on towel and bottom of feet had black on them as if carpet hasnt been cleaned or shampooed in very long time.
Stayed 1 night in Jul 2023
Response from Motel rep. on 31 Jul 2023
Thank you for your response. We do strive to make our rooms as comfortable as we can. Responses like yours directs our attention to areas of potential improvement.

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the place smelled with a bad odor and our room had a very bad smell, found a few bed bugs and when I woke up on Saturday morning I could not breathe through my nose and that has never happened to me at a motel. I asked for a refund for our second night and was denied by the guy at the front desk, I'll never return to that location again.
Stayed 1 night in Jul 2023
Response from Motel rep. on 31 Jul 2023
Thank you for your response. We do strive to make our rooms as comfortable as we can. Responses like yours directs our attention to areas of potential improvement.

6/10 Okay

richard

Travelled with family
Liked: Staff & service
Seen better days. Carpet soiled, room had a musty smell. Bed was fine and A/C worked well. Property is just dated.
Stayed 1 night in Jul 2023
Response from Motel Rep. on 31 Jul 2023
Thank you for your response. We do strive to make our rooms as comfortable as we can. Responses like yours directs our attention to areas of potential improvement.

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Motel rep. on 31 Jul 2023
Thanks for your response. We do try to provide a welcome place for first time and returning guests.

4/10 Poor

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is old and falling apart. Pets were allowed but dog barked all night long. Hot water barely worked. Base boards coming off. Ants in the room. Not great.
Stayed 1 night in Jul 2023
Response from Motel rep. on 18 Jul 2023
Thank you for your response. We do strive to make our rooms as comfortable as we can. Responses like yours directs our attention to areas of potential improvement.The problem is that we have no way of tracing back to which room your were in to remedy the situation. Third party travel agencies do not pass on that information.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Decent Stay
This hotel is a decent hotel. We travel frequently, and I've stayed in better and worse. Check in was easy. The clerk was on the phone when I came in. He was dealing with a patron making his job unnecessarily complicated. He remained very professional. The side door nearest our room didn't lock very well. I had to make sure it was pulled shut every time. The door on our room didn't close on its own. We had to manually shut it everytime. The bed was comfortable with comfortable pillows, but the mattress seemed older and made a lot of noise every time someone turned over. I liked that the vanity area of the bathroom was separate than the toilet. There was hair behind the door like someone hadnt swept thoroughly, but there was a working bathtub which I appreciate. The tub and toilet were both clean. The floors were also clean as well. Breakfast was decent. 2 hot items and the usual continentals. The juices provided both days were watered down like they were trying to make it last longer. The coffee was wonderful. There was also a sweet little wishing well and fountain directly in front of the hotel to beautify the area. Overall, I would stay again.
Stayed 2 nights in Jul 2023
Response from Motel rep. on 18 Jul 2023
Thank you for your response. We do strive to make our rooms as comfortable as we can. Responses like yours directs our attention to areas of potential improvement.

6/10 Okay

Julio

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Motel rep. on 17 Jul 2023
Thank you for response. We are disappointed with your dissatisfaction, but you have given us no unsatisfactory conditions that we can work on. Regardless, we would welcome a return visit from you.

8/10 Good

JODI

Stayed 1 night in Jul 2023
Response from Motel Rep on 7 Aug 2023
Thanks for your response. We do try to provide a welcome place for first time and returning guests.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Comfortable & clean.
Stayed 1 night in Jul 2023
Response from Motel rep. on 19 Jul 2023
Thank you for your response. We appreciate positive input from our guests, and would welcome you back for another restful stay.

8/10 Good

BONI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and very professional. we would stay there again.
Stayed 4 nights in Jul 2023
Response from Management Rep on 11 Jul 2023
Thank you for your response. We appreciate positive input from our guests, and would welcome you back for another restful stay.