Modern apartment-style overlooking harbor/ocean Posted 09-Mar-2014
The Akama is a very nice apartment style accommodation. Its modern, clean and functional, but - particularly for Expedia users - it may be important to point out that it is not a hotel. The concierge has limited hrs : 8.30am - 5.30pm (but is very friendly and helpful when there) and there is no daily cleaning. There is no restaurant/breakfast service on site and guests are asked to take out the trash when leaving. Also - internet is quite expensive ($16 per device and day); not particularly fast (although advised as such) and with limited download (1 Gb/day). We only stayed for two nights and were greeted by a personalized note when we arrived after office hrs (~ 6.30pm). The concierge came down to get us settled in and we got immediate help with booking a tour to Fraser Island the following day. However, when only staying two nights and being away most of the time when the office was open, we were never able to figure out minor things like how to open the large glass doors to the beautiful balcony, or how to get coffee in the room. In summary, the Akama is probably more suitable for guests staying longer, and with larger families - for which the large spacious rooms and kitchen facilities will be more useful than to one couple.
Comment from Hotel Management
Hi Kristin - thank you for taking the time to post a review. As you have pointed out, we are a self catering property with very well appointed fully self contained apartments. Our apartments always bring comments from our guests especially the travelers wanting their own space. The management live on site and are available 24 hours a day 7 days a week, but as you have also mentioned with a late arrival and a full day tour to Fraser Island on your second day and then departure on the morning of the third, you did not have the time to appreciate all that our beautiful complex has to offer. You would not have had a chance to visit the busy marina opposite Akama Resort where you would have found restaurants, cafes and shopping, all within a three minute walk. We hope you have the chance to visit Hervey Bay again as we would love to welcome you back - hopefully, for a longer stay next time. Kind regards, Chris & Henriette - on site managers