Dear Bibiana Andrea,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall, but we're truly sorry to learn that you didn't feel completely safe in the area. We take the safety and comfort of our guests very seriously, and your concerns have been duly noted. Please know that we continuously work to ensure the well-being of all our guests, and we'll certainly look into ways to address the situation you've described.Despite this, we hope that you were still able to have a pleasant experience overall, and we sincerely appreciate your valuable feedback. Should your travels bring you back to the area in the future, we'd love the opportunity to provide you with an even better stay.Warm regards,Christian HeepmannFront Office Agent The Pure

Dear Tetsuo,We wanted to take a moment to express our heartfelt gratitude for your fantastic 5-star review on Expedia. Your positive feedback means the world to us, and we are delighted to hear that you had such a wonderful experience during your stay.If there's anything specific that stood out to you or any suggestions you might have for us to make your next visit even better, please feel free to share. We're always eager to enhance our guests' experiences.Once again, thank you for choosing to stay with us. We can't wait to welcome you back for another exceptional stay in the future!Warm regardsChristian Heepmann Front Office AgentThe Pure

Dear Jason Nguyen,Thank you for taking the time to share your feedback with us. We appreciate your honesty and the effort you put into providing your rating.We hope to have the opportunity to welcome you back in the future and provide an improved experience.Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Mr. William,Thank you so much for your positive review! We're thrilled to hear that you enjoyed your experience with our staff. Providing excellent service is our top priority, and we're delighted that it made a positive impact on your stay.We truly appreciate your feedback, and it means a lot to us. If you have any further comments or suggestions, we'd love to hear them. We look forward to the opportunity of welcoming you back for another great experience.Warm regards,Christian Heepmann Front Office Agent The Pure

Dear Miss Rebecca,Thank you so much for your fantastic 5 out of 5 review! We're thrilled to hear that you had a great experience with our staff and that you enjoyed our excellent location.Your kind words mean a lot to us, and they motivate us to continue providing the best service possible. We look forward to welcoming you back in the future, and please don't hesitate to reach out if there's anything more we can do to make your next stay even more enjoyable.Thanks again for your positive feedback!Warm regards,Christian HeepmannFront Office Agent

Dear Miss Tricia,We are absolutely delighted to receive your 5 out of 5 review! Your positive feedback means a lot to us, and we're thrilled to know that you had a wonderful experience.If there's anything specific that made your stay exceptional, please feel free to share it with us. We always strive to provide the best possible service to our guests, and your comments are truly appreciated.Thank you for choosing us, and we look forward to the pleasure of serving you again in the future. If you ever have any questions or requests, don't hesitate to reach out. Your satisfaction is our top priority.Warm regards,Christian HeepmannFront Office Agent

Dear Mr. Gary,Thank you so much for your 5 out of 5 review on Expedia. We truly appreciate your positive feedback. We're sorry to hear that you found the neighborhood somewhat depressing despite our hotel's proximity to the station.We always strive to ensure our guests have a pleasant stay, and your feedback is incredibly valuable to us. We hope that your overall experience at our hotel was enjoyable.If you choose to stay with us in the future, we'll make every effort to ensure your comfort, and we look forward to welcoming you back.Thank you for your support, and we wish you a fantastic time ahead!Warm regards,Christian Heepmann Front Office Agent

Hello Weishuang,Thank you for your concise and positive feedback! We're pleased to hear that you found our hotel clean, quiet, and conveniently located near the central railway station. If your travels lead you back to Frankfurt, we'd be delighted to welcome you again. Have a great day!Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Hey Sara,You rock! Thanks a million for your feedback and the fantastic 8 out of 10 rating. We're thrilled to hear you had a great time with us. If you ever need another awesome stay, just drop by. Stay funky and take care!Best regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Hello Yadira,Thank you for taking the time to leave us a perfect rating and for your kind words. We're thrilled to hear that you loved the design of our hotel and found it awesome.It's fantastic to know that you also had a great experience with our service and staff. Providing excellent service is what we strive for, and it's rewarding to hear when we succeed.Our convenient location near the train station is indeed a great advantage for our guests, and we're delighted that you found it convenient.We can't wait to welcome you back whenever your travels bring you to Frankfurt again. Please don't hesitate to reach out if you need any assistance with your future stay or have any special requests.Warm regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Priyen,Thank you for taking the time to share your feedback about your recent stay. We appreciate your honesty.I apologize if you felt the area around the hotel was a bit unsafe. Safety and security are paramount concerns for us, and we regularly review and enhance our security measures. If you have any specific concerns or suggestions on how we can improve the safety around our property, please don't hesitate to share them.We want all of our guests to feel comfortable and secure during their stay, and your feedback is invaluable in helping us achieve that goal.If you have any more comments or questions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Tobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Hitoshi, thank you so much for your review.We're delighted to hear that you had a comfortable stay and found our hotel's location convenient. Our hotel is also close to Frankfurt Airport, and it's great to know that you felt safe walking around even during the night. We appreciate your positive feedback on our pricing.We look forward to welcoming you back in the future. If you have any questions or requests, please feel free to let us know.Thank you once again!Kind regardsTobias Rousek Front Office ManagerThe Pure Hotel, Frankfurt

Dear Karine,Thank you so much for rating your recent stay with us 5 out of 5 points! We're thrilled to hear that you had such a wonderful experience during your time at our hotel.If you ever find yourself in the area again, we'd be more than happy to host you once more. Should you have any specific feedback or suggestions for us, please don't hesitate to share.Wishing you safe and pleasant travels ahead!Best regardsTobias RousekFront Office ManagerThe Pure Hotel, Frankfurt

Dear Sienna,thank you so much for your 5 out of 5 rating!I am so happy to read that you have enjoyed your stay with us.Hope to see you soon for your next stay in Frankfurt!Best regardsTobias RousekFront Office Manager

Dear Melissa,thank you so much for your 5 out of 5 rating!I am so pleased to read that you have enjoyed your stay with us and thank you for your kind words regarding our team. We are pleased to make our guests feel at home, since a hotel is always your home away from home.If you come back to Frankfurt, we are here for you!Best regardsTobias RousekFront Office Manager

Dear Nicolas,wow! Thank you so much for your 10 out of 10 rating!I am so happy to read that you have enjoyed your stay with us.Hope to see you soon for your next stay in Frankfurt :)Best regardsTobias RousekFront Office Manager

Dear Robin,Thank you for your wonderful feedback! We're thrilled to hear that you had a very cool and enjoyable stay at The Pure Hotel. We're glad you loved your roof terrace room, as it offers a unique and special experience, providing you with a great view and a cozy space to relax.Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you have any other comments or requests, please don't hesitate to reach out to us.We truly appreciate your kind words, and we can't wait to welcome you back for another fantastic stay at The Pure Hotel!Best regards from "the Heimat"Tobias RousekFront Office Manager

Dear Matthew,Thank you for taking the time to share your feedback about your recent stay at The Pure Hotel. We truly value your comments as they help us continuously improve our services and offerings.We apologize for any inconvenience caused by the condition of the room. Your feedback is essential, and we will address this matter with our maintenance team to ensure that our rooms are well-maintained and up to date.We're glad to hear that you found the beds comfortable, as we believe a good night's sleep is crucial for our guests' well-being.Regarding the breakfast, we are disappointed to hear that it did not meet your expectations. We take pride in offering a high-quality breakfast, and it's typically well-rated by our guests. However, we understand that tastes can vary, and we'll take your feedback into account to further enhance our breakfast offerings.Regarding the gym and spa facilities, we appreciate your input. We'll assess the situation to see how we can better accommodate our guests' needs and expectations.We're sorry to hear that your experience did not meet your expectations, and we understand your decision not to rebook for future visits to Frankfurt. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to us.Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards from "the Heimat,"Tobias RousekFront Office Manager

Dear Lisa Marie, Thanks for staying with us at The Pure and for leaving us a feedback on Hotels.com! We love to hear that your enjoyed our central location of the hotel. You booked a room including breakfast via Expedia. Therefore you were entitled to join the breakfast every morning. On the day of arrival, guests are unfortunately not entitled to have a breakfast free of charge because check-in time starts at 3pm. We are happy to read that you liked your stay at The Pure and hope to welcome you back again soon. Best greetings from Mainhattan, Antonia

Dear Yigal, Thanks for your stay at our The Pure and for sharing your experiences with us on Hotels.com! It is great to hear that you enjoyed beeing with us so much. Hope to welcome you back again soon, Antonia

Dear Pat, Thanks for this amazing review on Hotels.com! So much positive feedback: the breakfast buffet, our service quality and the central location near the main train station. We can't wait to welcome you back again, Antonia

Dear Orbitz guest, Thanks for staying with us at The Pure and for leaving us a feedback! Nevertheless, our hotel is located in the city center and there might be noises around sometimes. We would love to welcome you back again soon. Sunny greetings from Frankfurt, Antonia

Dear João Carlos, Thanks for your stay at The Pure and for leaving us a feedback on Hotels.com! Your positive feedback sound like music in our ears: the cleanliness and the comfort of your room, our breakfast variety, the central location and our cozy sauna and gym area. Please do not hesitate to ask my colleagues at the reception for assist! I passed on the commendation for the friendly stuff with pleasure. Sunny greetings from Frankfurt, Antonia

Dear Hotel.com user, Thanks for your feedback! It is nice to hear that you liked the look of the Pure. Our hotel is located in one of the most up-coming districts in the middle of Frankfurt and we love our vibrant neighbourhood. As in any other cosmopolitan cities, diverse people with different backgrounds are living together. We are proud to be part of this urban image. We are sorry that you were unhappy with our service quality, I have already communicated your complaint internally and hope that this will not happen to you again. We would be happy to get a second chance to convince you of our service at your next stay. Greetings from Frankfurt, Antonia

Dear Hotels.com user, Thanks for sharing your experience with us! We are very happy that you liked the location so much. Frankfurt is a cosmopolitan and multifaceted city. Especially the vibrant neighborhood of the Central station district, where locals and visitors like to hang out in trendy bars & restaurants. We would love to provide you local highlights for your next stay. I am sure you will see this area as your new favorite spot in Frankfurt. :-) This orange light is just an indirect lighting, there is another light switch in the bathroom. For your next reservation you are very welcome to ask my colleagues for a room on a higehr floor so it should not be that noisy in your room! There are a lot of different welcome drinks you can choose from : softdrinks, sparkling wine, beer, red and white wine. We think that there is something for everyone! We would love to welcome you back again, Antonia