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Reviews of Novum Hotel Imperial Frankfurt Messe

Novum Hotel Imperial Frankfurt Messe
Sophienstrasse 40, Frankfurt, HE

Reviews

7.6

Good

Rating 10 - Excellent. 211 out of 1001 reviews" "
Rating 8 - Good. 458 out of 1001 reviews" "
Rating 6 - Okay. 207 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We stayed here during our visit to the Frankfurt Christmas markets and hotel was nice, very close to the city centre, supermarket round the corner and close to the tram. Breakfast buffet was simple and but did the job, fulfilling. Staff very quick to check us in, very friendly. I would recommend this hotel if going for the weekend
Stayed 2 nights in Dec 2023
Response from Your team of Novum Hotel Imperial on 11 Jan 2024
Dear Daniel, thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us and hope to see you again very soon

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Your team of Novum Hotel Imperial on 11 Jan 2024
Dear Graham,thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us and hope to see you again very soon

6/10 Okay

Gary Francis

Travelled with family
laura was the only staff that was help.
Stayed 6 nights in Nov 2023
Response from Novum Hotel Imperial Frankfurt on 14 Nov 2023
Dear guest,Thank you for choosing to stay with us and leaving a review.We regret that you were not satisfied with our staff but are happy that you found Laura helpful. Your criticism will be forwarded internally as we aim for a great service for all. We sincerely apologize for the inconvenience.Hopefully we have the chance to restore your confidence in our staff on a a future stay.With kind regardsYour Novum Hotel Imperial Frankfurt team

2/10 Terrible

SCOTT

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 6 nights in Nov 2023
Response from Novum Hotel Imperial Frankfurt on 13 Nov 2023
Dear guest,Thank you for sharing your feedback with us.We are pleased that you enjoyed the breakfast but regret that you were not satisfied with your stay otherwise. Your criticism will be forwarded internally as we aim for a great service for all. We sincerely apologize for the inconvenience.Hopefully we have the chance to restore your confidence in our hotel on a a future stay.With kind regardsYour Novum Hotel Imperial Frankfurt team

10/10 Excellent

Craig, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great location. Close to the Goethe University, the Palm Garden, and shopping and food on Leipziger Strasse. Also close to U-Bahn connections (about 4 blocks).
Stayed 5 nights in Oct 2023

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff friendly. Room clean. Breakfast very good, variety choices.
Stayed 5 nights in Sep 2023

6/10 Okay

Colin

Liked: Cleanliness
Was nice clean room, but lift didn't always work the whole time there. Lot of stairs to walk on the 6th floor.
Stayed 2 nights in Aug 2023

6/10 Okay

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Friendly staff
Friendly staff, able to leave bags safely. Breakfast was good and choices available. Beds were uncomfortable and there was one rubbish flat pillow on the beds, we asked for another pillow and they didn't have any for us so they gave us one extra duvet between three of us which wasn't much help. Although the room was clean there was a cockroach on the bathroom floor one morning! The electrics flickered and some light bulbs were broken and buzzed. We were a group of three adults and the bed was set up on the sofa bed which was very hard and the slats made lots of noise. There were only two cups/glasses in our room and they weren't washed or changed daily.
Stayed 4 nights in Aug 2023

2/10 Terrible

Piotr

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from D.Yeboah on 9 Jun 2023
Dear Guest,thank you for your massage,I am really sorry that you haven't had a good experiencecould you please tell es your issue with our Hotel so we can work on itKindly regards

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at comfortable hotel
It's a great little hotel in a great location: near a small pedestrian precinct with restaurants/outside seating, grocery stores, etc. It feels like a small city. There is also the Palmengarten 10 mins walk away, the Botanical Garden and the Grueneburgpark. The hotel staff are very friendly and helpful. Very nice breakfast! The room was spacious, the window could be opened. It was a perfect stay.
Stayed 1 night in May 2023

8/10 Good

Angel, San Juan

Stayed 1 night in Apr 2023

8/10 Good

Sharyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean, friendly staff, great breakfast and coffee. Only downside is no irons or ice/refridgeraters. Otherwise I would stay again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Especially liked the breakfast setup--never ran out of food, always topped off (right up until closing); breakfast staff was noticeably efficient, friendly, and helpful Shower was exceptional--no low-flow shower heads here Location excellent--easy walk to subway, trams, and buses, and the ReWe (supermarket) was nearby
Stayed 10 nights in Mar 2023

8/10 Good

Blanca Rios

Business traveller
Liked: Cleanliness
The building is a little old, but the property is clean. The shades of the room did not work. Some of the staff were not friendly (ladies were surper nice, guys were rather rude). People from brakefast and cleaning were super nice too.
Stayed 10 nights in Mar 2023

4/10 Poor

Deepu

Business traveller
Disliked: Staff & service, property conditions & facilities
Nothing was unique
Response from Your team of Novum Hotel Imperial Frankfurt on 16 Jan 2023
Dear guest,Thank you for your review. We regret that you were not completely satisfied with our service and we apologize for the inconvenience. We will forward your comment internally.Hopefully you will visit us again.Best regards,Your team of Novum Hotel Imperial Frankfurt

10/10 Excellent

Fazli

Travelled with group
Liked: Staff & service, amenities
Easy going staff

10/10 Excellent

Carl J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to s-bahn, Autobahn access as well as ease of access to the Stadt. Ruhig. Staff customer service and friendliness. Frühstück 👍.

6/10 Okay

Rudolf

Botched reservation
My reservation was for a Comfort Triple Room (supposed one Double and one Twin bed), but I only got a "Comfort Room" with one Double bed, no extra Twin bed. too few towels and the bathroom floor was ice cold Breakfast was ok.
Stayed 1 night in Dec 2022

10/10 Excellent

Razak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat, spacious rooms, and wonderful staffs to help you navigate the city.
Stayed 1 night in Nov 2022

8/10 Good

Dalmarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was an Ok place to stay, but the electrical system in the room was very confusing. The location was a little too out of the center, but that is on me. I would still recommend this hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Eris

Stayed 1 night in Oct 2022

6/10 Okay

Christian

Stayed 1 night in Sep 2022

4/10 Poor

Farid

Business traveller
Disliked: Staff & service, property conditions & facilities
There was no air conditioner working
Stayed 2 nights in Aug 2022

8/10 Good

Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location
Stayed 2 nights in Jun 2022

8/10 Good

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept but in the room there is no AC or a small fridge.
Stayed 5 nights in Jun 2022

10/10 Excellent

Christian

Stayed 3 nights in Jun 2022

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel is clean and well priced in a quiet area with courteous staff. Amenities in the rooms have been reduced, no microwave or fridge. Otherwise excellent valure for price.
Stayed 3 nights in Jun 2022

2/10 Terrible

Allan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2022

10/10 Excellent

Takashi

Stayed 1 night in Apr 2022

8/10 Good

Angel, San Juan

Liked: Staff & service, amenities, property conditions & facilities
Good location, walk to stores and public transportation. Good breakfast for the price and friendly staff. The wifi was bad and the room lacked an iron and ironing board as well as a mini-bar.
Stayed 4 nights in Nov 2021

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 8 nights in Mar 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good.
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good palace, good restoran, rooms are clean, bathrooms are good
Stayed 3 nights in Feb 2020

10/10 Excellent

Veton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Jose, Houston

Travelled with family
Disliked: Amenities
This property is long overdue for an upgrade. Carpets are old and dirty, furniture is not in a good condition.
Stayed 5 nights in Jan 2020

8/10 Good

Canadian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is centrally located to the Frankfurt Messe and by a university. Just a few block comfortable walk from the underground and linking you to high speed trains and the airport. The rooms are clean, with free wifi and TV, safe, coffee pot and that is it. The area is very safe and pleasant. Great for business, budget travel or tourists wanting experiences that are not a fancy hotel stay.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Easy check-in Easy commute Not too noisy Room spacious
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location short walk u bahn. Nice surrounding area
Stayed 4 nights in Dec 2019

10/10 Excellent

Christian Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2018

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Sehr gut
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to request a discount because the curtain system didn’t work. It’s the reflection of the city lights getting trough the room window. They didn’t have another room available. In Germany the curtains system are Installed outside of the window to block 100% the light that comes from outside
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Christopher, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novum Hotel is just a 5 min walk to a major metro stop, grocery store, cafe and bars. The room is very clean but you won't be spending much time there because there is soooo much to do in Frankfurt.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Mickey, Toronto , Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was helpful advising of subway routing .
Stayed 1 night in Sep 2019