Deluxe Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Reviews of JW Marriott Hotel Frankfurt

JW Marriott Hotel Frankfurt
Thurn-und-Taxis-Platz 2, Frankfurt, HE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1005 reviews" "
Rating 8 - Good. 165 out of 1005 reviews" "
Rating 6 - Okay. 43 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Izhak

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tnx
Stayed 3 nights in Feb 2024
Response from Francisco Perez Macias on 18 Feb 2024
Dear Izhak,Thank you for your recent stay and review of JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

8/10 Good

Renato

Stayed 3 nights in Jan 2024
Response from Francisco Perez Macias on 18 Feb 2024
Dear Renato,Thank you for your review of your recent stay at JW Marriott Hotel Frankfurt.We are looking forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great service!
Stayed 3 nights in Dec 2023
Response from Francisco Perez Macias on 27 Dec 2023
Dear Nathan,Thank you for your kind feedback.We are thrilled to hear that you enjoyed your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Yuni

Stayed 1 night in Dec 2023
Response from Mahmoud Hamed on 23 Dec 2023
Dear Mr. Yuni,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,Mahmoud HamedDuty Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Christmas Markets
This hotel was amazing. We were about an hour early for check in but the room was available. The check in desk clerk, Mahamod (I know I spelled it wrong) was very kind and patient. The room was perfect for our family of three. The concierge offered directions to the Christmas Market and he offered to help with bags and /or calling a taxi whenever we passed. The bar area was nice, the waiter was excellent and my blueberry drinks were wonderful. I am very happy with my stay and would stay at this property in the future.
Stayed 1 night in Dec 2023

2/10 Terrible

Reid

Stayed 2 nights in Dec 2023
Response from Francisco Perez Macias on 29 Dec 2023
Dear Reid,Our number one priority is the satisfaction of our guest and I apologize for failing to do so. If you would like to provide us with detailed feedback regarding your stay, we will be happy to assist you.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, but not a great experience
This hotel is conveniently located to a number of Christmas markets, which is what we were predominantly interested in when visiting. There is a parking garage next door for self-parking, although a little difficult to navigate to when returning to the car. I've been a long-time Marriott member with a lot of business and personal travel, but booked through Hotels.com because it was a significantly better deal than booking direct. The hotel was very nice, but it felt as if we were being judged by the hotel staff every time we passed through the lobby. We didn't pack a lot of high-end items to just walk around in the cold all day, and it was off-putting to the point that I probably wouldn't stay again. I've stayed at JW's in the past because they're very nice, have everything you love about staying at a Marriott, and are typically in good locations. This was just a disappointing experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Mohamed

Stayed 4 nights in Oct 2023
Response from Francisco Perez Macias on 28 Nov 2023
Dear Mohamed,Thank you for your recent stay at JW Marriott Hotel Frankfurt and for sharing your experience.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 2 nights in Aug 2023
Response from Mahmoud Hamed on 14 Nov 2023
Dear Mr. Ali,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Haifa

Stayed 5 nights in Oct 2023
Response from Mahmoud Hamed on 3 Nov 2023
Dear Ms. Haifa,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic in Frankfurt
Fantastic hotel. I arrived earlier and they tried their best to provide me with a room before check in time. Amazing gym. Great bed and pillows!
Stayed 2 nights in Oct 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 24 Oct 2023
Dear Paul,Your kind words about your experience at JW Marriott Hotel Frankfurt are greatly appreciated. It's heartening to hear that our team was able to accommodate your early arrival and that you found our fitness facilities to be top-notch. We're also pleased to know you were able to enjoy a good night's sleep in our comfortable beds. Your satisfaction is our highest priority and it's wonderful to know that we met your expectations.We look forward to the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 Excellent

Naushina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. Everyone I interacted with went over and above with their service.
Stayed 2 nights in Oct 2023
Response from Mahmoud Hamed on 15 Oct 2023
Dear Ms. Naushina,It is delightful to hear such positive words and it's always encouraging when our valuable guests acknowledge the efforts of our staff. At JW Marriott Hotel Frankfurt, we strive to deliver a top-tier experience that goes beyond the expected. Your kind words about our team members genuinely warm our hearts. They work tirelessly to ensure that every guest feels special, so your feedback will surely brighten their day. Please visit us again soon. We look forward to welcoming you back with the same enthusiasm and attention to detail.Sincerely,

10/10 Excellent

Saruul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Response from Friederike Adomat Front of House Manager on 5 Oct 2023
Dear Saruul,Thank you very much for taking the time to share your kind feedback. We are glad that you enjoyed our hotel and hope to welcome you back soon again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Jaan, Chapel Hill

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff very friendly
Stayed 3 nights in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 3 Oct 2023
Dear Jaan,Your kind words are greatly appreciated. The staff at JW Marriott Hotel Frankfurt aims to deliver a friendly and warm experience for each of our guests, and we're delighted to know we were successful in your case. Please know that your feedback will be shared with the team, to serve as a token of our hard work and dedication. We look forward to welcoming you back in the near future. Sincerely,

10/10 Excellent

Avital

Stayed 3 nights in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 3 Oct 2023
Dear Avital,It's wonderful to hear that you've rated your experience with us as perfect! We strive to delight our guests at the JW Marriott Hotel Frankfurt, and your rating is a testament to our efforts.We hope to welcome you back for another remarkable stay soon. Kindest Regards,

6/10 Okay

Faisal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in a great location. Staff was also excellent and I loved the room. This would have been a perfect experience but unfortunately had 2 issues. First, the towels also smelled bad (like fish). Don’t know why. And second, 3 days of trying to call in room dining but never succeeded directly. Their service and food was excellent but it was frustrating trying to get someone on the phone
Stayed 4 nights in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 27 Sept 2023
Dear Faisal,Your feedback is of utmost value to us. It's heartening to know that you found our location, staff, and rooms to your liking. We always work towards providing our guests with a superior experience.We regret to hear about your experiences with the towels and room dining service. While we cannot address these issues directly, we would like you to know that our team is committed to maintaining high standards of cleanliness and service.Our guests should never have to face such inconveniences and we're sincerely sorry for any discomfort caused during your stay. We will continue to strive for excellence in every aspect of our service to ensure a flawless experience for all our guests.Kindest Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal service, great location.
Excellent staff from the front desk to valet to concierge and bartenders—superb! Room was very nice. Lots of extras. Excellent location.
Stayed 2 nights in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 26 Sept 2023
Dear Guest,Your kind words are greatly appreciated. We are delighted to hear that our dedicated team was able to provide you with an exemplary experience. It is fulfilling to know that you found our rooms enjoyable and our location advantageous.It's our core belief to offer an experience that extends beyond just a stay but also encapsulates the spirit of the JW Marriott Hotel Frankfurt. We are pleased to know that our staff, from the front desk to the concierge and bartenders, were able to manifest this during your time with us.We always aim to provide those little extras that can make a stay truly memorable, and we're glad that our efforts resonated with you.We hope to have the privilege of welcoming you back again in the future.Best Regards,

4/10 Poor

Aziz

Liked: Cleanliness
Disliked: Amenities
The mini-fridge in the room was not working. Price for parking ($42) and water ($15) was excessive. Otherwise nice clean hotel.
Response from Friederike Adomat Front of House Manager on 20 Sept 2023
Dear Mr. Aziz,Your feedback is most welcome, and we sincerely apologize for any inconvenience you encountered during your stay with us. It is through comments like yours that we can strive to improve our guest experience.We are pleased to know that you found our hotel to be nice and clean. Our commitment to maintaining the highest standards of cleanliness and hygiene is unwavering.We take note of your comments regarding the mini-fridge and the pricing for certain amenities. Your feedback is important in our continuous effort to enhance our services.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back to the JW Marriott Hotel Frankfurt in the future, where we aim to provide an even more enjoyable experience.Kindest regards,Friederike AdomatFront of House Manager

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 11 Sept 2023
Dear Erwin,It's heartening to hear that you found our location to be advantageous. The JW Marriott Hotel Frankfurt is indeed situated in a place that provides easy access to various attractions. We hope this added to the enjoyment of your stay and look forward to welcoming you back in the future.Yours Sincerely,

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
A wonderful experience from check-in to check-out. Service was incredible. We stayed at another hotel on another night to be closer to a specific train station but immediately regretted not staying here. Would recommend this hotel to anyone staying in Frankfurt. Well worth the money
Stayed 1 night in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 11 Sept 2023
Dear Guest,It is heartening to read such positive comments about your recent stay at JW Marriott Hotel Frankfurt. Your appreciation for our service and regret for not spending another night with us truly reinforces the efforts we put into making each guest's stay memorable.We're glad that you found our hotel to be of great value and that you'd recommend us to others. This is the kind of guest experience we strive to create, and your words serve as encouragement for our team.We look forward to welcoming you back for another wonderful experience. Sincerely,

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 11 Sept 2023
Dear Jonathan,We're thrilled to see your perfect rating! It's wonderful to know that your experience at the JW Marriott Hotel Frankfurt met your expectations. We take pride in providing excellent service and a memorable stay for our guests. We look forward to welcoming you back for another delightful experience. Best Regards,

10/10 Excellent

Shaminee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Barbara Antic, Assistant Manager Guest Experience on 11 Sept 2023
Dear Sshaminee,We're thrilled to see your perfect rating! It's wonderful to know that your experience at the JW Marriott Hotel Frankfurt met your expectations. We take pride in providing excellent service and a memorable stay for our guests. We look forward to welcoming you back for another delightful experience. Best Regards,

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Aug 2023
Response from Francisco Perez Macias on 28 Aug 2023
Dear Omar,Thank you for taking your valuable time to share your experience from your recent stay at JW Marriott Hotel Frankfurt. I will share your kind review with the hotel team as a way of celebrating the friendly service delivered.We hope to welcome you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Jeri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was perfect......beautiful views from our room. walking distance to cafes, shopping, etc.
Stayed 2 nights in Aug 2023
Response from Liliana Dinu - Front Office Supervisor on 10 Aug 2023
Dear Jeri,Thank you for taking the time to share your feedback about our hotel. It is delightful to hear that you found our service impeccable and the views from your room pleasing. We take pride in providing our guests with a memorable experience, and your feedback confirms that we are on the right track. Moreover, we are glad to learn that our location turned out to be convenient for you, as we strive to provide our guests with easy access to the vibrant city lifestyle.We look forward to the opportunity of welcoming you back to JW Marriott Hotel Frankfurt for more delightful experiences.Yours Sincerely,Liliana DinuFront Office Supervisor

10/10 Excellent

rawan

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing stay and we spend a good time I was expecting to include the breakfast to our deal like other hotel specially with the kids and am one of expedia platinum membership
Stayed 2 nights in Jul 2023
Response from Marcel Galley on 7 Aug 2023
Dear rawan,Your encouraging comments about your recent stay at JW Marriott Hotel Frankfurt have been well received. It is delightful to hear that you had an amazing experience and enjoyed your time with us. Your note regarding breakfast inclusion has been duly noted. At JW Marriott, we strive to provide a great experience for our guests, and we value insights such as yours that help us improve our offerings. We appreciate your loyalty as an Expedia Platinum member and look forward to the pleasure of welcoming you and your family back to our hotel in the near future.KInd regards,Marcel GalleyFront Desk Supervisor

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, we walked to Goethe House and other city center areas, so it is close to everything.
Stayed 1 night in Jul 2023
Response from Friederike Adomat Front of House Manager on 27 Jul 2023
Dear Jun,Thank you for taking the time to share your experience at JW Marriott Hotel Frankfurt. We are delighted that you found our hotel to be conveniently located near attractions such as Goethe House. At JW Marriott, we strive to provide our guests with a memorable stay from the moment they check-in to the moment they check-out. We hope you will choose us again on your next visit.Yours sincerely,Friederike AodmatFront of House Manager

10/10 Excellent

Brenda Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from guestexp on 3 Aug 2023
Dear Mrs. Brenda, Thank your for taking the time to give us that great feedback. I really appreciate your honesty and on behalf of the entire team I say thank you for choosing JW Frankfurt and we are very happy that you enjoyed your stay so much.With kindest regards,GE Center

10/10 Excellent

Brenda Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from guestexp on 19 Jul 2023
Dear Mrs. Brenda Jeanette, Thank you very much for taking the time to answer our Guest Satisfaction Survey and for providing us with valuable feedback relating to your stay.It is always encouraging to receive any type of feedback, particularly when it comes from those who matter the most – you!Best regards,Marko SchmidtGEC Manager

10/10 Excellent

Brenda Jeanette

Stayed 1 night in Jul 2023
Response from Friederike Adomat Front of House Manager on 27 Jul 2023
Dear Brenda Jeanette,Thank you very much for taking the time to review our hotel. We are delighted that you had a good stay.We hope to welcome you back soon.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff. Will definitely be staying there again.
Stayed 2 nights in Jun 2023
Response from Liliana Dinu Front Office Supervisor on 5 Jul 2023
Dear Ria,Thank you so much for your kind words about our hotel and our staff. We are delighted to know that you had a wonderful experience with us and that you plan to stay with us again. At JW Marriott Hotel Frankfurt, we strive to create memorable experiences for our guests, and we are thrilled that you enjoyed your stay. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Best of the best!
Stayed 1 night in Jun 2023
Response from Friederike Adomat Front of House Manager on 27 Jul 2023
Dear Guest,Thank you very much for taking the time to review our hotel. We are delighted that you had a good stay.We hope to welcome you back soon.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Naser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near shopping aria
Stayed 1 night in Jun 2023
Response from Liliana Dinu - Front Office Supervisor on 26 Jun 2023
Dear Naser,Thank you for your feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location near the shopping area! We take pride in providing exceptional service and strive to ensure our guests have an enjoyable stay. We look forward to welcoming you back soon.Best Regards,

8/10 Good

Martijn H.J.

Stayed 1 night in Jun 2023
Response from Friederike Adomat, Front of House Manager on 22 Jun 2023
Dear Martijn,thank you very much for your review! We are glad that you had a pleasant stay and hope to welcome you back soon at JW Marriott Hotel Frankfurt.Yours sincerely,Friederike AdomatFront of House Manager

8/10 Good

Hamed Piarehzadeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Francisco A. Perez Macias on 13 Jun 2023
Dear Hamed,Thank you for taking the time to share your valuable review with us. Thank you for staying at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco PerezAssistant Front of House Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in the best location in the city. The bath in the room was amazing and the complimentary free bar. Staff all very nice.
Stayed 2 nights in May 2023
Response from Friederike Adomat Front of House Manager on 10 Jun 2023
Dear Robert,thank you very much for taking the time to share your feedback. We are glad you had a pleasant experience.Hope to welome you back soon!Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Yingshun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got my upgrade and enjoyed the room very much. Arrived early and they honoured my gold member benefit of early check in so that was very much appreciated Breakfast selection was excellent offering cooked-to-order breakfast items. Concierge was also helpful with recommendations.
Stayed 1 night in Jun 2023
Response from Francisco Perez Macias on 5 Jun 2023
Dear Yingshun,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the comfort of your upgraded room and we appreciate that you have benefited from our early check-in policy. We are pleased that you found our breakfast selection to be excellent and the concierge's recommendations were helpful. Here at JW Marriott Hotel Frankfurt, we strive to provide the highest level of service and hospitality to make sure our guests feel welcome and cared for. We look forward to your next visit!Kindest Regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property. If you stay in Franfurt this should be number one on your list. There is a commercial gym attached to the hotel. Awesome facility. Helps with jet lag to use the gym. The only issue is the buffet breakfast while excellent, is expensive. I highly recommend this hotel.
Stayed 1 night in May 2023
Response from Friederike Adomat Front of House Manager on 28 May 2023
Dear Andrew,Thank you so much for your kind words and for choosing our JW Marriott Hotel Frankfurt. We are delighted to hear that you enjoyed our property and facilities. We also appreciate your feedback regarding the buffet breakfast, which is priced according to the market. We strive to provide an unparalleled hospitality experience, and we hope that you will join us again soon!Yours sincerely,Friederike AdomatFront of House Manager

8/10 Good

Mohammad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2023
Response from Friederike Adomat Front of House Manager on 22 May 2023
Dear Mohammad,Thank you very much for your rating! We are glad that you had a pleasant stay and hope to welcome you soon!Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Woo Hyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only properties but also all of staffs are excellent, I strongly recommend to stay at JW Marriott Frankfurt.
Stayed 1 night in May 2023
Response from Francisco Perez Macias on 8 May 2023
Dear Woo Hyun,Thank you very much for taking the time to share your feedback with us. It is always encouraging to hear that you have enjoyed your stay with us. We look forward to welcoming you back soon.Thank you again for your kind feedback.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Frederick, shreveport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with the service and interactions with staff, I didn't find anything I did not like.
Stayed 2 nights in Apr 2023
Response from Friederike Adomat Front of House Manager on 10 Apr 2023
Dear Frederick,On behalf of the entire hotel team, I want to thank you for sharing about your experience at the JW Marriott Frankfurt.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Hsiao Ming

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier location for Frankfurt. The staff is awesome. Room condition can be better.
Stayed 2 nights in Mar 2023
Response from Friederike Adomat Front of House Manager on 31 Mar 2023
Dear Hsiao Ming,Thank you for taking the time to review your stay at JW Marriott Hotel Frankfurt. We are so pleased that you enjoyed the premier location of our hotel and found our staff to be awesome. We take all feedback seriously, including your comment about the condition of our rooms. At JW Marriott Hotel Frankfurt, we pride ourselves on delivering outstanding service and experiences for all of our guests. If there is anything else we can do to make your next stay more enjoyable, please don’t hesitate to let us know. Thank you again for your valuable feedback.Yours sincerely,Friederike Adomat Front of House Manager

10/10 Excellent

Abdulaziz

Stayed 2 nights in Feb 2023
Response from Guest Experience Center on 2 Mar 2023
Dear Mr. Abulaziz,Thank you very much for the good rating.We hope in welcoming you in the future again.Kind regardsMachell GunkelGuest Experience Center AgentJW Marriott Hotel Frankfurt

10/10 Excellent

Abdulaziz

Stayed 2 nights in Feb 2023
Response from Friederike Adomat Front of House Manager on 22 Feb 2023
Dear Abdulaziz,First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt.We thank you for taking the time to rate our hotel.We are pleased that we were able to deliver the high level of service that JW Marriott is known for.We would be delighted to welcome you back to our hotel in the near future.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

SANDRA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
water sipping from the shower to the bathroom due to wear and tear, room 1505 which has to be fixed.
Stayed 1 night in Feb 2023
Response from Michael Schreiner - Director of Rooms on 14 Feb 2023
Dear Sandra, Thank you for visiting us at the JW Marriott Hotel Frankfurt and thank you for taking the time to share your experience with us.We have taken their feedback and have already been able to fix everything.We look forward to many more visits to us at the JW Marriott Hotel Frankfurt!Best regards,

10/10 Excellent

Mireya

Stayed 2 nights in Feb 2023
Response from Friederike Adomat Front of House Manager on 11 Mar 2023
Dear Mireya,On behalf of the entire hotel team, I want to thank you for rating our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Yours sincerely,Friederike AdomatFront of House Manager

6/10 Okay

Mutasem

Business traveller
Liked: Cleanliness, room comfort
Not 5 Stars
Understaffed premises, should not be 5 stars rated ....
Stayed 2 nights in Jan 2023
Response from Michael Schreiner - Director of Rooms on 14 Feb 2023
Dear Mutasem,Thank you for visiting us at the JW Marriott Hotel Frankfurt and thank you for taking the time to share your experience with us. Every review helps us to improve our service.We look forward to another visit with us at the JW Marriott Hotel Frankfurt!Best regards,

8/10 Good

mohammad a, santa barbara

Liked: Cleanliness, staff & service

10/10 Excellent

MEHREEN, yorba linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Location is very good as well and rooms very quite nice as well. Great breakfast and food options.
Response from Mahmoud Hamed on 16 Jan 2023
Dear Mehreen,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team and a management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Mahmoud HamedDuty Manager

6/10 Okay

Abdulsalam

Business traveller
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2023
Response from Michael Schreiner - Director of Rooms on 14 Feb 2023
Lieber Abdulsalam,vielen Dank für Ihren Besuch bei uns im JW Marriott Hotel Frankfurt und vielen Dank das Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir würden uns auf einen weiteren Besuch bei uns im JW Marriott Hotel Frankfurt freuen!Herzliche Grüße,

4/10 Poor

Cihan

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel rooms need renovation. The furniture had stains. Wood parts were damaged. Wasn’t very luxurious. Mini bar was almost warm.
Response from Friederike Adomat Front of House Manager on 14 Jan 2023
Dear Mr. Cihan,thank you very much for taking the time to share your experiences.We regret that you did not enjoy your stay which us and apologize for the inconveniences caused. The minibar will be repaired by our engineering team.We are looking forward for new projects coming up this year and would be delighted to welcome you back after completion.Yours sincerely,Friederike AdomatFront of House Manager