Exterior

Reviews of Best Western Premier IB Hotel Friedberger Warte

4 out of 5
Best Western Premier IB Hotel Friedberger Warte
Homburger Landstraße 4, Frankfurt, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 414 reviews" "
Rating 8 - Good. 132 out of 414 reviews" "
Rating 6 - Okay. 38 out of 414 reviews" "
Rating 4 - Poor. 11 out of 414 reviews" "
Rating 2 - Terrible. 7 out of 414 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TRISTAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This BestWestern is far away from the train station but is actually easy to get by either S, STR, U or bus. Clean, friendly and not that expensive. Only thing missing would be A/C.
Response from Guest Relations on 26 Mar 2024
Lieber Tristan, herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

6/10 Okay

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had an administrative issue with the management that could have been handled in a way that would have secured my loyalty to the Best Western chain in perpetuity. They failed miserably in what I saw as a blatant cash-grab, and as a result I will always avoid the Best Western chain.
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Dear David,Thank you for participating in the survey regarding your recent stay at our hotel. Your feedback is valuable to us and we appreciate you taking the time to share your thoughts with us.We noticed ath check-in that your original booking was made for a different date. As a result, a new reservation was made at our current daily rate. We would like to inform you that the original booking was made through Expedia and the rate was non-refundable.Nevertheless, we hope that your stay was enjoyable and that you felt comfortable with us. Your feedback helps us continuously improve our product to make future stays even more pleasant for you and our other guests.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Curtis, Wilmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 4 nights in Mar 2024
Response from Guest Relations on 14 Mar 2024
Lieber Curtis, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 2 Jan 2024
Liebe Mona, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

sebastien

Stayed 1 night in Dec 2023
Response from Guest Relations on 18 Dec 2023
Lieber Sebastian, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Guest Relations on 8 Dec 2023
Liebe Nancy, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast ever
Great hotel and price Breakfast is amazing!
Stayed 3 nights in Oct 2023
Response from Guest Relations on 31 Oct 2023
Lieber Gast, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

KULWINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best for who had an interview in American embassy.
Stayed 5 nights in Oct 2023
Response from Guest Relations on 17 Oct 2023
Lieber Kulwinder, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Oct 2023
Response from Guest Relations on 11 Oct 2023
Lieber Rolf, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

James D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Guest Relations on 11 Oct 2023
Lieber James D, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Juergen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a business trip with my destination around the corner. The hotel, however, is located right in between two public transport spots that bring you to the city center easily and quick.
Stayed 2 nights in Sep 2023
Response from Guest Relations on 11 Oct 2023
Lieber Juergen, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

ASAD ABDULRIDHA SHILBA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations on 11 Oct 2023
Lieber Asad, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Kelvin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient if you have business at the American consulate. It is also far enough from the center of town that you don’t feel overwhelmed by hundreds of tourists! (That’s a GOOD thing!)
Stayed 4 nights in Sep 2023
Response from Guest Relations on 12 Sept 2023
Lieber Kevin, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Relations on 23 Aug 2023
Lieber Gast, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on 17 Aug 2023
Lieber Samuel, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

6/10 Okay

Dayna

Liked: Cleanliness, property conditions & facilities
When I got to the property, my Expedia reservation was cancelled.
Stayed 16 nights in Jul 2023
Response from Anja Schäfer-Afifi / Reservation & FOM on 10 Aug 2023
Dear valued guest, dear Dayna,first of all we would like to thank you for taking the time to share your feedback with us.Checking the file we found that your reservation was for the day before and you just arrived the next day. We would like to know more about what exactly happened during your stay, I would be glad to know more.Thank you in advance for coming back to me.We hope to welcome you again in our hotel.If you have further questions do not hesitate to contact us.BEST regards

10/10 Excellent

Torsten

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay for short or even longer trip. Very much recommendable.
Stayed 1 night in Jul 2023
Response from Guest Relations on 21 Jul 2023
Dear Torsten,Thank you very much for your positive review! We're delighted to hear that you enjoyed your stay with us, whether it was for a short trip or even an extended one. We aim to provide our guests with a pleasant and comfortable experience, and it's fantastic to know that we succeeded in achieving that.We truly appreciate your praise and recommendation. Customer satisfaction is of the utmost importance to us, and it encourages us to continually strive to provide the best service to ensure every guest has a wonderful time at our hotel.If you find yourself in the area again in the future, we would love to welcome you back. If you have any special requests or concerns, please don't hesitate to reach out to us. We're here to assist and make your next stay even more enjoyable.Once again, thank you for your review, and we hope to see you again soon!BEST Regards

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from Guest Relations on 9 Aug 2023
Lieber Richard, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

4/10 Poor

Olivia

Stayed 1 night in Jul 2023
Response from Guest Relations on 4 Aug 2023
Dear Olivia, first of all thank you for your feedback to your stay in our hotel.Your feedback is very important to us. We are constalntly training our staff to offer the best customer service for our guests. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards Guest Relations

8/10 Good

Heidi

Stayed 1 night in Jun 2023
Response from Anja Schäfer-Afifi on 19 Jul 2023
Dear valued guest, dear Heidi,first of all I want to take the time sharing with us a feedback to your stay in our hotel.We are very happy to read that you enjoyed to stay with us. We hope to welcoming you again in our house for the next visit in Frankfurt.Best regardsAnja Schäfer-Afifi and the team from the Best Western Premier Ib Hotel Friedberger Warte

6/10 Okay

Liviu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location and facilities are good. The problem was with the personnel! They are Understaffed - at 11 am, the check out time there was only one guy working at the front desk! I had to wait 40 minutes to figure out some stuff with my reservation! They are Unprepared - I got charged twice because the lady who checked me in didn’t knew that Expedia will pay the hotel - so I had to pay when on Expedia, and at the front desk! They are Unprofessional - when I did the check out, the guy ignored me for 20 minutes!
Stayed 2 nights in Jun 2023
Response from Guest Relations on 9 Jun 2023
Dear Liviu, first of all thank you for your feedback to your stay in our hotel.Your feedback is very important to us. We are constalntly training our staff to offer the best customer service for our guests. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards Guest Relations

10/10 Excellent

Chui Fung Ella

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time here . The two young ladies served us on June 4 afternoon are very friendly and helpful. We have tried the lobby’s restaurant around 9:15 pm, the waiter served us is very polite and friendly too ! The pizza is yummy. The room is big enough and clean . I like this hotel ! Thanks for the staffs here !
Stayed 1 night in Jun 2023
Response from Guest Relations on 9 Jun 2023
Dear Chui Fung Ella, first of all thank you for your feedback to your stay in our hotel.Your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards Guest Relations

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful and affordable hotel
It was great! I always stay at this hotel when I visit Frankfurt. It’s always clean and comfortable and the staff and restaurant are excellent. Thank you!
Stayed 2 nights in May 2023
Response from Anja Schäfer-Afifi / Reservierung & FOM on 5 Jun 2023
Dear valued guest, dear Stella,thank you very much for your great feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. Thank you especially for mentioning the colleagues.We hope that we will be able to welcome you back soon. BEST regards Anja

10/10 Excellent

Alina

Stayed 5 nights in May 2023
Response from Guest Relations on 26 Jun 2023
Dear Alina,first of all thank you for your feedback to your stay in our hotel.Your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards Guest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Enjoyable Stay!
The staff were very friendly and helpful. The room was clean, quiet and comfortable. There was a wide variety of choice for breakfast and the Bircher muesli was excellent! This is our second stay here and it will always be our go-to hotel in Frankfurt.
Stayed 2 nights in May 2023
Response from Guest relations on 22 May 2023
Dear valued guest,first of all thank you for your feedback to your stay in our hotel.Your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards Guest Relations

10/10 Excellent

Yuriy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Guest Relations on 28 Apr 2023
Dear Yuriy, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Frankfurt
Stayed 7 nights in Apr 2023
Response from Guest Relations on 25 Apr 2023
Dear Guest, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

6/10 Okay

Bianca

Stayed 1 night in Apr 2023
Response from Guest Relations on 8 May 2023
Dear Guest, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

8/10 Good

Kristopher, APO

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Food in the restaurant was not that good.
Stayed 1 night in Apr 2023
Response from Guest Relations on 11 Apr 2023
Dear Krkstopher, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

6/10 Okay

demsas

Stayed 9 nights in Mar 2023
Response from Guest Relations on 28 Apr 2023
Dear demsas, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. On behalf of our entire team, we would like to thank you for your review. What could we have done to get a 5 Star review? We hope that we will be able to welcome you back soon. BEST regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Guest Relations on 6 Apr 2023
Dear Guest, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

10/10 Excellent

Mark

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and conveniently close th US Consulate.
Stayed 1 night in Mar 2023
Response from Guest Relations on 17 Mar 2023
Dear Mark, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

10/10 Excellent

Farouk

Stayed 1 night in Feb 2023
Response from Guest Relations on 27 Feb 2023
Dear Farouk, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you back soon. BEST regards

6/10 Okay

Slobodan

Stayed 1 night in Feb 2023
Response from Guest Relations on 27 Feb 2023
Dear Slobodan, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you back soon. BEST regards

8/10 Good

Melanie

Business traveller
Liked: Staff & service, property conditions & facilities
I liked the spacious room. The breakfast was delicious as well. I would have been happier if I had been given my room 45 minutes before check-in time as it was already ready without charging 10 Euros extra after my flight across the Atlantic. That seemed like mediocre Customer Service.
Stayed 1 night in Feb 2023
Response from Guest Relations on 13 Feb 2023
Dear Melanie, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you back soon. BEST regards

10/10 Excellent

jeanclaude

Response from Guest Relations on 7 Mar 2023
Dear jeanclaude, thank you very much for your feedback. We value you as our guest and your feedback is very important to us. Therefore, it is great to know that you enjoyed your stay with us. On behalf of our entire team, we would like to thank you for your review. We hope that we will be able to welcome you back soon. BEST regards

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front servers desk unfriendly very bad
Stayed 1 night in Dec 2022
Response from Guest Relations on 31 Jan 2023
Dear Samuel, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

Maryna

Stayed 1 night in Dec 2022
Response from Guest Relations on 17 Nov 2023
Liebe Maryna, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Edward

Stayed 1 night in Dec 2022
Response from Guest Relations on 19 Dec 2022
Dear Edward, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

Oleksandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Response from Guest Relations on 19 Dec 2022
Dear Oleksandr, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

8/10 Good

Cagatay

Business traveller
Liked: Cleanliness
Rooms & service was ok. Hotel location was not convenient.
Response from Guest Relations on 16 Dec 2022
Dear Cagatay, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Guest Relations on 14 Dec 2022
Dear Menachem, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Guest Relations on 9 Dec 2022
Dear Eugene, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from Guest Relations on 31 Jan 2023
Dear George, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

6/10 Okay

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Punctuality
Stayed 4 nights in Oct 2022
Response from Guest Relations on 24 Oct 2022
Dear Taras, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying at
Great hotel very clean and comfortable room. The staff was nice enough.
Stayed 2 nights in Oct 2022
Response from Guest Relations on 17 Oct 2022
Dear Andrew, Thank you very much for your feedback. We appreciate you as our guest and your feedback is very important to us. That's why it's great to know that you liked it with us. On behalf of our entire team, I would like to thank you for your review. I hope that we will be able to welcome you again soon. Kind regards,

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022
Response from Guest Relations on 17 Nov 2023
Lieber George, einen ganz herzlichen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig, Danke dass Sie sich die Zeit genommen haben. Indem Sie uns mitteilen, wie Ihnen der Aufenthalt gefallen hat, unterstützt uns dabei unser Produkt für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

8/10 Good

Melissa, Herndon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great staff, an excellent breakfast buffet, and pretty spacious rooms. We didn't have any issues with our room. We only had food from the breakfast buffet, but they offered other dining options. The bartenders were nice and there was great beer available. And Apfelwein! Lots of English speakers, so communication was easy for those of us without additional languages,
Stayed 7 nights in Sep 2022
Response from Guest Relations on 10 Oct 2022
Liebe Melissa, vielen Dank für die Bewertung. Nur mit ehrlichem Feedback und Verbesserungsvorschlägen können wir uns weiterentwickeln und unser Niveau steigern. Wir schätzen Sie als unseren Gast und Ihr Feedback ist uns sehr wichtig. Deshalb ist es toll zu erfahren, dass es Ihnen bei uns gefallen hat. Im Namen unseres gesamten Teams möchte ich mich für Ihre positive Bewertung bedanken. Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen. BESTe Grüße

8/10 Good

Katrin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Empfangspersonal. Service im Barbereich war nicht geschult und lange Wartezeit bei der Bedienung. Die Zimmer waren sehr sauber.
Stayed 1 night in Sep 2022
Response from Guest Relations on 10 Oct 2022
Liebe Katrin, vielen Dank für die Bewertung. Nur mit ehrlichem Feedback und Verbesserungsvorschlägen können wir uns weiterentwickeln und unser Niveau steigern. Wir schätzen Sie als unseren Gast und Ihr Feedback ist uns sehr wichtig. Deshalb ist es toll zu erfahren, dass es Ihnen bei uns gefallen hat. Im Namen unseres gesamten Teams möchte ich mich für Ihre positive Bewertung bedanken. Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen. BESTe Grüße

10/10 Excellent

Ayla

Stayed 1 night in Aug 2022
Response from Guest Relations on 12 Sept 2022
Liebe Ayla, vielen Dank für die Bewertung. Nur mit ehrlichem Feedback und Verbesserungsvorschlägen können wir uns weiterentwickeln und unser Niveau steigern. Wir schätzen Sie als unseren Gast und Ihr Feedback ist uns sehr wichtig. Deshalb ist es toll zu erfahren, dass es Ihnen bei uns gefallen hat. Im Namen unseres gesamten Teams möchte ich mich für Ihre positive Bewertung bedanken. Ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen. BESTe Grüße Jessica Jatho