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Reviews of 25hours Hotel The Trip

25hours Hotel The Trip
Niddastraße 56-58, Frankfurt, HE

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 969 reviews" "
Rating 8 - Good. 376 out of 969 reviews" "
Rating 6 - Okay. 96 out of 969 reviews" "
Rating 4 - Poor. 20 out of 969 reviews" "
Rating 2 - Terrible. 24 out of 969 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff was excellent. the room was clean and I cannot think of anything negative about the hotel. I heard some issues with the area but I did not have any problems with anyone in the area. Close to Train station.
Stayed 3 nights in Mar 2024
Response from Steffen Goubeaud - General Manager on 8 Mar 2024
Dear DavidThank you very much for your great review!We are very pleased that you enjoyed your stay with us and look forward to your next visit!

2/10 Terrible

Justin

Stayed 1 night in Dec 2023
Response from Steffen Goubeaud - General Manager on 12 Feb 2024
Hallo JustinLeider hattest du scheinbar keine gute Zeit bei uns, was wir sehr bedauern. Um uns verbessern zu können, würden wir uns freuen, wenn du uns noch eine zweite Chance geben würdest und uns vor der Anreise mitteilst, was genau bei deinem letzten Aufenthalt nicht gestimmt hat.Wir würden uns über eine zweite Chance freuen und verbleiben bis dahinMit besten Grüßen

4/10 Poor

Safwan, dubai

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very noisy with no minimum sound insulation. I am relatively an easy sleeper but the noise from outside was too much. I have to say this is the only 25hrs hotel that felt underwhelming
Stayed 1 night in Dec 2023
Response from Steffen Goubeaud - General Manager on 15 Feb 2024
Hello SafwanThank you very much for your honest review.We are very sorry that you had such a negative experience during your stay. We discussed all mentioned points internally and directly implemented possible counter actions. We hope that you will give us another chance to offer you a great time with us in the future.In this case, please contact us again in advance so that we can organise a small but well-meant surprise for you.Best Regards

10/10 Excellent

Christian

Stayed 1 night in Nov 2023
Response from 25hours Team on 19 Dec 2023
Thanks for the review!

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from 25hours Team on 19 Dec 2023
Thanks for the review!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no fatalities open in the hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Zella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was a hidden jewel. We were pleasantly surprised. Great, unique, fun and funky rooms. Pleasant staff. Modern. Elaborate decoration in the lobby and rooms. Loved it. The area outside the hotel has people peeing on the street corners and sleeping in doorways.
Stayed 1 night in Sep 2023

4/10 Poor

Edwin

Travelled with partner
Disliked: Property conditions & facilities
The only good thing is the breakfast and the free mini bar. Excellent. The area around the hotel is dangerous with open drug dealing, drug trafficking, violence and prostitution. I have never seen anything like it.
Stayed 2 nights in Sep 2023

8/10 Good

Mr. Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Quirky hotel chain.
Interesting hotel.. Pleasant staff. Breakfast was just average. Good location. Free minibar was great..
Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis near the train station
I can't say enough nice things about the 25h The Trip hotel in Frankfurt. I'd just come from a week in a slightly run-down hotel in Cologne amid hot and humid weather. Arriving at the 25h after that and the adventure of plowing through the crowds at the train station was like stepping into another universe: a calming air-conditioned oasis with cool art and friendly people. I was so happy with the room that I didn't budge that first evening, opting for snacks and the cozy bed in favor of exploring the city. The next morning, I enjoyed a light breakfast in the hotel and then prepared to hit the streets for a few hours before heading to the airport - now, those streets are a little bit sketchy, even for this city-living city lover. But that's only for a few blocks. In retrospect I'd be a bit cautious about this neighborhood in the dark though. Wouldn't you know it, it was starting to rain as I got ready to go - but of course, they had umbrellas at the desk. I felt well taken care of. "Well taken care of" really sums up my whole experience at the 25h. I wasn't there for long, but will unquestionably look forward to staying here the next time I'm in Frankfurt.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the main train. Walkable.
Stayed 1 night in Apr 2023
Response from 25hours Team on 5 Jun 2023
Thanks for the review!

10/10 Excellent

Craig

Stayed 1 night in Apr 2023
Response from 25hours Team on 5 Jun 2023
Thanks for the review!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous, quirky property with something new to explore around every corner. The staff is friendly and the room was very comfortable. The free mini bar was great too!
Stayed 1 night in Sep 2022
Response from General Manager on 12 Dec 2022
It is wonderful to hear how much you liked your stay Christina. Thank you

10/10 Excellent

Peter, Miami

Stayed 2 nights in Sep 2022
Response from Hotelmanagement on 2 Jun 2023
Vielen Dank für die Bewertung!

4/10 Poor

Lucius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware~Think twice before you stay~read reviews!
Where to start…upon arrival I was already somewhat rattled!!! Although the walk from the train station was short it felt unsafe. Check in was easy and the ambiance of the lobby was rather eclectic and fun. Once we arrived to the room, I was beginning to settle until we realized the AC was not working. After speaking with the man at the front desk we were told the AC had been disconnected bc the heater had been turned on for winter. Funny thing is that we traveled with our friends and their room was like a freezer. Once we shared this info the gentleman did go out of his way to find us another room with working AC, but sadly this room was not much cooler (not the kind that promotes good sleep). Additional things to note: the trash was not emptied, the pillows were flat, the linens were scratchy, my friends were given keys to an occupied room, the window facing the front street of the hotel provided much noise all through the night into the morning hours~along with a view of a female urinating in the street at 8:30 am. We did manage to get a few interrupted hours of light rest and was never happier for morning to come. I have stayed in many hotels all over the world but never in an area that made me feel this uncomfortable. In the few hours we ventured out we saw drug dealing, drug usage, prostitution and a lot of homeless folks. Nonetheless, far more stress than one needs while on vacation!!!
Stayed 1 night in Sep 2022
Response from General Manager on 12 Dec 2022
Thank you Lucius for your detailed Feedback.Luckely we could fix the AC issue. That was really unpleasant. The central location to the central station brings you right into the Frankfurter Bahnhofsviertel.

2/10 Terrible

Valery

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Upon arrival it was very busy at check-in and when we arrived at the room and entered there was already another guest there who was with his female companion. We both had the same room assigned. I went back to the front desk and told them but he was non bothered at all. He just said oh yes sorry and gave me another key. He did not seem bothered at all. Didn’t ask if the other guest was okay nothing. As if this happens all the time. He should have offered a significant apology. In a hotel feeling unsafe is the worst and to not respond is highly unprofessional. The area around the hotel is frightening. Yes, I understand this is downtown, however, I have been downtown all over the world and never experienced this type of drug alley. One block or less from the hotel to walk anywhere we witnessed drug dealing, drug consumption, public urination, prostitution, heavy homeless pimps asking if we were interested, miles of trash, and men arguing. The whole environment was threatening. As an American traveler I would not recommend this location.
Stayed 1 night in Sep 2022
Response from General Manager on 12 Dec 2022
Hey Valery, I am sorry you didnd like the location of the hotel.

10/10 Excellent

Alexander

Stayed 1 night in Sep 2022
Response from General Manager on 12 Dec 2022
Great Rating. Thank you Alexander

8/10 Good

Debra-ann

Stayed 1 night in Sep 2022
Response from General Manager on 12 Dec 2022
Appriciate your rating.

6/10 Okay

Tesia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mixed bag
The design and concept of this hotel is fabulous. Front desk people tried to be very helpful. When we arrived, the suite we were supposed to have for our stay had been trashed the night before, so we were given a complimentary upgrade to the top suite. However, the AC broke in our room during a heat wave and we were in a loft on the top floor. Our only option was to sleep with the windows open for two nights which was still extremely hot and due to excessive street noise, completely sleepless nights. It's worth noting that this hotel location is in the thick of a very serious drug zone. There are dealers and junkies lining the street as soon as you exit the block.
Stayed 3 nights in Aug 2022
Response from General Manager on 12 Dec 2022
Great to read you liked the service and the Style of the Hotels. Sorry you had issues with the AC. Luckely we could fix that quickly.

10/10 Excellent

Naor

Stayed 1 night in Jul 2022
Response from Rachid // Front Desk on 2 Aug 2022
Thank you for your feedback! We really appreciate it!

2/10 Terrible

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, area unsafe. Wouldn’t recommend
Lovely hotel, absolutely horrendous area. Felt unsafe. Paid for two night stay but left after one night
Stayed 2 nights in Jul 2022
Response from Rachid // Front Desk on 21 Jul 2022
Thank you for your feedback! We really appreciate it!

2/10 Terrible

mark

Stayed 1 night in Jun 2022
Response from General Manager on 12 Dec 2022
Schade dass es dir bei uns nicht gefallen hat.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Rachid // Front Desk on 7 May 2022
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Matt

Stayed 2 nights in May 2022
Response from Rachid // Front Desk on 7 May 2022
Thank you for your feedback! We really appreciate it!

8/10 Good

Damir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Rachid // Front Desk on 7 May 2022
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Lindsay

Stayed 2 nights in Apr 2022
Response from Rachid // Front Desk on 7 May 2022
Thank you for your feedback! We really appreciate it!

8/10 Good

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel, large comfortable room, wonderful breakfast, friendly and helpful staff, but sadly not a good location.
Stayed 1 night in Feb 2022
Response from Rachid // Front Desk on 4 Feb 2022
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Antoinette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel! It was a creative experience for mind, body, and spirit! I don't want to be in Germany again any time soon, but I do plan to visit the other 25hours locations.
Stayed 1 night in Jan 2022
Response from Rachid // Front Desk on 4 Feb 2022
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Ryo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Rachid // Front Desk on 7 Jan 2022
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design. Nice to have a couple of beers in the fridge waiting for us.
Stayed 1 night in Sep 2021
Response from Lena // Front Office on 13 Sept 2021
Thank you for your feedback! We really appreciate it!

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel worth supporting but area needs work
The Hotel was great, a bit different which makes it unique and fun. The area is in much need of investment and perhaps the hotel should work harder to make the best approach clearer, easier and safer. If you approach from the station just 1 street in from the main road, you will feel as though you are going to regret your booking.
Stayed 1 night in Sep 2021
Response from Lena // Front Office on 13 Sept 2021
Thank you for your feedback! We really appreciate it!

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lena // Front Office on 18 Aug 2021
Thank you for your feedback. We appreciate it!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very stylish place to stay. A wonderful breakfasts. A cosy lobby. Everything about this hotel is wonderful. It’s a very convenient location for tourists and business travellers too. However, around the building there’s a nasty spot with homeless people, drug addicts and drug dealers. It’s not pleasant to pass this spot by. The Police and local administration seem to completely ignore this issue.
Stayed 3 nights in Jul 2021
Response from Rachid // Front Desk on 23 Jul 2021
Thank you for your feedback! We really appreciate it!

10/10 Excellent

julia

Stayed 1 night in Jul 2021
Response from Rachid // Front Desk on 16 Jul 2021
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay near Frankfurt central train station with sights/restaurants in walking distance. unique hotel that was clean and eco-friendly.
Stayed 1 night in Jun 2021
Response from Rachid // Front Desk on 7 Jul 2021
Thank you for your feedback! We really appreciate it!

10/10 Excellent

Freedom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Rachid // Front Desk on 12 Jan 2021
Thank you for your feedback! We really appreciate it!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Convince location, close to the train station. Room is clean and comfortable.
Stayed 1 night in Aug 2020
Response from Rachid // Front Desk on 24 Aug 2020
Thank you so much for your feedback! We really appreiciate it!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Mediocre
Overall the hotel was cool! They offer lots of little extras for travellers to explore the city! However, some employees were a little unfriendly and didn’t know their own service. They offered a take away breakfast... I Ordered it for 6.30am as I had to be on my way early; the employee seemed very unsure but said she will figure it out for us... come 6.30 the next morning they tell us no it’s not possible, breakfast opens at 7 and we can’t provide a take away. Then upon check-out they tried to charge us for it...?
Stayed 2 nights in Aug 2020
Response from Rachid // Front Desk on 24 Aug 2020
Thank you so much for your feedback! We really appreiciate it!

10/10 Excellent

Matthias F

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
No complaints - great stay as always
Stayed 1 night in Mar 2020
Response from Rachid // Front Desk on 23 Mar 2020
Thank you for the great rating! We really appreciate it!

10/10 Excellent

Kuntusangpo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Rachid // Front Desk on 19 Mar 2020
Thank you so much for your rating! We really appreciate it!

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
25h properties are always top, but this one is looking a bit a tired! Just general chipped paint and scratches and looking a bit work out. The staff were (as in all 25h) superb and charming. The Japanese themed bar is lovely - although getting soaked to go there or get to the restaurant isn't great in winter. Overall, its still a haven in the hole that is Frankfurt, but I preferred it when it was 25h@Levis.
Stayed 1 night in Feb 2020
Response from Rachid // Front Desk on 11 Mar 2020
Thanks for the great rating. We always appreciate it!

8/10 Good

Marcus

Stayed 3 nights in Jan 2020
Response from 25hours Team on 4 Dec 2023
Thanks for the review!

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Do not stay here if you want to sleep. Despite being on the 4th floor and the opposite side of the building, the noise and bass from the club next door is insufferable. When mentioning to multiple staff, they didn't care. Avoid this hotel.
Stayed 1 night in Jan 2020
Response from Rachid // Front Desk on 11 Mar 2020
Thanks for the rating. We appreciate your open words and your feedback! Unfortunately we can't turn down the volume of our neighborhood :-( Our staff is caring about these situations, but in some cases our hands are bound. Maybe we get a second chance from you, because it's not our standard to let out guests go with mixed feelings. Just let us know in advance, and we make sure, your next stay will be the opposite!

10/10 Excellent

Rajat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office Manager on 16 Jan 2020
Dear Rajat thank you for rating our Hotel. We are already looking forward to welcome you again next time you are around. Kind regards Sabrina Nickel

6/10 Okay

Annalena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Office Manager on 18 Jan 2020
Hallo Annalena vielen Dank für die Bewertung unseres Hauses. Melde Dich beim nächsten Mal gerne direkt bei uns und sage uns Bescheid, sollten wir etwas für Dich vorbereiten, bzw. solltest Du im Vorfeld Wünsche / Anregungen haben. Bis dahin. Liebe Grüße Sabrina Nickel

10/10 Excellent

Susan Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun, central hotel
We really enjoyed our stay and would like to try other hotels in the chain
Stayed 1 night in Dec 2019
Response from Front Office Manager on 16 Jan 2020
Dear Susan thank you for this great comment and rate for our Hotel. We are looking forward to welcome you again in one of our other Hotels all over Germany, Switzerland, Austria and France. Kind regards Sabrina Nickel

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and handy location but the whole area around the station is really dirty and quite sketchy (lots of homeless on the street, people openly using drugs, wasted people staggering around etc). We had no problems but this might put some people off
Stayed 4 nights in Dec 2019
Response from Front Office Manager on 16 Jan 2020
Dear guest thank you for comment and rating our Hotel. The area around is a special one but you also get to know many different people and there is always something going on. So we are looking forward to welcome you again next time. Kind regards Sabrina Nickel

10/10 Excellent

Valentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rachid // Front Desk on 11 Mar 2020
Thank you very much for the great rating! We really appreciate it!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rachid // Front Desk on 11 Mar 2020
Thank you very much for the great rating! We really appreciate it!

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Rachid // Front Desk on 11 Mar 2020
Thank you very much for the rating! We really appreciate it! Maybe you can let us know, what went wrong, so we might get a second chance to improve your impressions.