Children’s activities
Check availability

Reviews of Bourbon Cataratas do Iguaçu Thermas Eco Resort

5 out of 5
Bourbon Cataratas do Iguaçu Thermas Eco Resort
Rodovia das Cataratas, Km 2,5, Foz do Iguaçu, PR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 629 reviews" "
Rating 8 - Good. 201 out of 629 reviews" "
Rating 6 - Okay. 40 out of 629 reviews" "
Rating 4 - Poor. 16 out of 629 reviews" "
Rating 2 - Terrible. 4 out of 629 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for access to iguazu fall. Good hotel.
Stayed 3 nights in Sep 2023
Response from Sincerely, Willian Lass General Manager Bourbon Ca on 1 Nov 2023
Steven, Thank you for taking the time to rate us! We hope to see you soon!

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, perfect for visiting the Falls.
This is a beautiful hotel and resort. It's in a good location, just south of the main part of the town and only about 15 mins drive from the airport and 30 mins from the Falls. The resort is spacious and very-well maintained. Room was very comfortable and had all the amenities I expected. There's a lot here, from the pool to a forest-trek and small zoo/aviary. I wasn't here for long, so didn't get to see it all but it's well worth the cost and is an excellent price. Food was great, the Feijoada buffet on Saturdays is exceptional but it's good every day. Breakfast was a wide selection and very nice quality food. Staff were very friendly and accommodating. Overall, I would highly recommend this resort, especially if you're staying for a visit to the Falls.
Stayed 2 nights in Sep 2023
Response from Sincerely, Willian Lass General Manager Bourbon Ca on 2 Oct 2023
Glad to see you shared your experience with us. It was a great pleasure to have you here and we hope to see you again soon!

6/10 Okay

NAND K

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Uncomfortable rooms
Majority of good hotels we have stayed around the world have tea or coffee making facilities, drinking water and Iron press in the room. The room was very cold and our first two nights were very uncomfortable. Finally we had to ask for a heater. Lot of noise in the night, we could hear the noise from the adjacent room also.
Stayed 1 night in Aug 2023
Response from Sincerely, Willian Lass General Manager Bourbon Ca on 31 Aug 2023
Thank you for taking the time to share your feedback. Your comments are very important so that we can improve even more. We look forward to welcoming you back to our hotel!

10/10 Excellent

Matias

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2023
Response from Atenciosamente, Willian Lass Diretor Geral Bourbon on 31 Aug 2023
Matias, obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location near the places I wanted to visit
Stayed 2 nights in Jan 2023
Response from Yours truly, Anabel Gruber General Manager on 20 Feb 2023
Julio, thank you for the excellent review of our Resort. It was great to have you here and we hope to see you again soon!

10/10 Excellent

Marci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort. Kids pool area was wonderful. Nice breakfast buffet.
Response from Alinne de Souza on 20 Jan 2023
marci, Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours sincerelyAlinne de SouzaFront Desk & Guest Experience CoordinatorBourbon Cataratas do Iguaçu Thermas Eco Resort

4/10 Poor

loanda

Travelled with family
Disliked: Amenities, property conditions & facilities
I really thought that was a property for a great hotel. Price as a 5 start hotel but really a 2. Soooo disappointed
Response from Alinne de Souza on 20 Jan 2023
Iolanda,Thank you for taking the time to share your feedback.While we wish your experience had been better, with feedback like this we can learn and improve the quality of our service.We work hard to provide an exceptional experience for our guests, but it is clear that in this case we were not successful.If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as the many guests who enjoy our hotel.Yours sincerelyAlinne de SouzaFront Desk & Guest Experience CoordinatorBourbon Cataratas do Iguaçu Thermas Eco Resort

10/10 Excellent

Maia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Firat

Stayed 2 nights in Feb 2022

10/10 Excellent

Leslee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest housekeeping.
We left an envelope with lots of cash and documents in the room safe. We called back a day later, and had everything returned to us. Thank you thank you.
Stayed 2 nights in Nov 2021

10/10 Excellent

Aram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Pedro Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Hai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Sean

Stayed 1 night in Aug 2020

8/10 Good

Dorit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Kwan

Liked: Cleanliness, amenities, property conditions & facilities
Liked the swimming pool, and the breakfast. Good proximity to shopping center
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very suitable for families travelling with young children. Very near to the Iguazo Falls
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staff universally helpful. Food disappointing. Caesar Salad (with Chicken) inedible. Caesar Salad with prawn excellent (prawns). Why did the room cleaner not report to management the fact that I left my mobile phone charger cable in the room (363). It is called stealing. Pity that these acts unfairly tarnish the rest of the staff who worked enthusiastically to keep all their guests happy.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More of a family hotel, not so well suited for solo travelers
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was a nice stay. The one thing that was a bit annoying is they won’t provide guests with an iron, they make you use their laundry service and pay instead.
Stayed 2 nights in Aug 2019
Response from Regards, Luiz Fernando, Managing Director. on 26 Aug 2019
Dear customer, thank you very much for rating the Bourbon Cataratas do Iguaçu Resort. We regret that your stay was not fully satisfactory.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A very convenient location in the Brazilian side.
Stayed 3 nights in Jul 2019
Response from Regards, Luiz Fernando, General Director on 26 Aug 2019
Dear customer, thank you very much for rating the Bourbon Cataratas do Iguaçu Resort. We are pleased that you have approved your accommodation at our resort.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Foz. Great staff and great service. Food was excellent.
Stayed 2 nights in Jun 2019
Response from Sincerely yours, Luiz Fernando, Managing Director. on 30 Jul 2019
Dear customer, thank you for your evaluation of Bourbon Cataratas do Iguaçu Resort. Thanks for the compliments and come back often!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, especially for vacations
I stay in this hotel very often, centrally located, super clean, great amenities, great food, excellent service and atmosphere!
Stayed 1 night in May 2019
Response from Sincerely, Luiz Fernando Macedo, Managing Director on 13 May 2019
Mr. Pedro, thank you for rating the Bourbon Cataratas do Iguaçu Resort on Expedia. We do everything to offer the best in structure, services, and service for all our guests. Thanks for the compliments and know that whenever you want to return, we will be open doors with great enthusiasm to serve you!

10/10 Excellent

Verified traveller

Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family vacation. Reasonably close to the city center and both sides of the Falls.
Stayed 3 nights in Apr 2019
Response from Sincerely, Luiz Fernando Macedo, Managing Director on 29 Apr 2019
Dear Customer, thank you for rating the Bourbon Iguaçu Resort on Expedia. We were always very happy to hear about our guests' positive feedback. For this reason, all feedback is always so important to us. With them, we can know which issues we need to make improvements and in which we are doing a good job. Thanks for the compliments and feel free to return anytime!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The wall is too thin , you can hear everything from the next room
Stayed 2 nights in Mar 2019
Response from Luiz Fernando Macedo, Director General. on 16 Apr 2019
Dear Customer, Thank you for evaluating the Bourbon Cataratas do Iguacu Resort on Expedia. We will review your observation closely.

10/10 Excellent

EBZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Renovated but with leftovers of its old decor that are well integrated with the new items. Pool is great, Spa is great, Food is great and the staff is very friendly.
Stayed 3 nights in Feb 2019
Response from Luiz Fernando Macedo, Director General. on 1 May 2019
Dear customer, thank you for rating the Bourbon Iguaçu Resort on Expedia. Knowing which items our guests think we need to improve and which ones are willingly is very important to us. Let's look at the notes in order to improve our operations.

8/10 Good

Verified traveller

Liked: Cleanliness
It was great if you have kids. But for single people. Not much happening. Dinner buffet was delicious
Stayed 3 nights in Nov 2018
Response from Sincerely, Luiz Macedo, Managing Director. on 16 May 2019
Dear customer, thank you for evaluating the Bourbon Iguazu Resort here on Expedia. Thanks for the compliments and the kind recommendation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. Very friendly service at the reception desk, clean bedroom and bathroom, excellent breakfasts and dinners! Sunday feijoada was amazing!!!! The building is a little outdated. Beds are in need of updating. Service and food at the bar was not so good.
Stayed 2 nights in Nov 2018
Response from Sincerely, Luiz Macedo, Managing Director. on 14 May 2019
Dear customer, thank you for rating the Bourbon Cataratas do Iguacu Resort on Expedia. The feedback is always something very important for us, for this reason, we analyze yours and we thank for the suggestion of improvement in the care service of the bar.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice, clean and good service!
Stayed 1 night in Aug 2018
Response from Bourbon Hotéis & Resorts on 10 Oct 2018
Prezado cliente, agradecemos por avaliar o nosso hotel no EXPEDIA. Esperamos revê-lo em breve.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went on a family trip, the hotel has a lot of activities for all ages and share experiences with everyone. They can improve on the dinner Menu as it’s the same everyday. They also need to make their main pool heated so it can be used all year around.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Accettabile relation quality price
Stayed 1 night in Jul 2018
Response from Bourbon Cataratas Convention & Spa Resort on 18 Jul 2018
Agradecemos sua avaliação!

10/10 Excellent

Joe, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent expérience, nice hôtel and great food
Stayed 2 nights in May 2018
Response from Bourbon Cataratas Convention & Spa Resort on 18 Jul 2018
Thank you for yor evaluation!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for families
The hotel facilities are great, although a little dated, but nevertheless big, spacious and with a wide range of things to visit and do.They have about 3 different places for kids to play, a beautiful pool with water slides, an indoor heated pool, a tree house, an arcade and trails, among other things to do. They also offer complete activities for kids of different ages, starting at 09:30 in the morning and ending with a show at 21:30 for the whole family. They also offer many activities for adults, such as a nice gym, pool activities, climbing wall, soccer games, trails, canopy and others. Breakfast is really good with a lot of things for you to chose from. If you go with the half board option, dinner is also included and although the food is not amazing, you have enough variety to find something you will like (menu changes by day). Half board is definitely worth its price. The hotel is very well located, close to the Brazilian waterfalls and the Argentina-Brazil border in case you would like to visit the waterfalls on the Argentinian side (recommended!). You also have a nice mall about 400 mts from the hotel. All in all, this is an amazing hotel if you are planning to go with your family, especially if you have small kids: they will just love it. The hotel staff is just great, they are always in a good mood and willing to help.
Stayed 4 nights in Apr 2018

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities
Bed was a bit hard, with too soft pillows. Service was ok, but it was hard sometimes finding a waiter or staff to help make reservations. The facilities are really nice - as is the food - and would definitely have lots of things for kids to do. Pool is nice.
Stayed 2 nights in Feb 2018
Response from Bourbon Cataratas Convention & Spa Resort on 20 Jul 2018
Prezado Cliente, muito obrigado por avaliar o Bourbon Cataratas. Fico feliz em receber seus elogios, pois nosso maior objetivo é oferecer ao nosso hóspedes excelência nos serviços que prestamos. Será sempre bem-vindo! Atenciosamente, David Brito, Gerente Regional.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
The hotel is ok, but it is definitely more appropriate for families traveling with small children. There were always children playing and screaming - all fun for them, but not so much for couples. The hotel needs a renovation - the decor, carpets etc all feel very dated. And the food was good in the buffet, but very average in the specialty restaurant. The beds were very uncomfortable. However, the location is great for the airport and traveling to the waterfalls (Cataratas). But I would stay somewhere else if I was traveling as a couple.
Stayed 2 nights in Jan 2018
Response from Bourbon Cataratas Convention & Spa Resort on 20 Jul 2018
Prezado Cliente, obrigado por avaliar o Bourbon Cataratas. O feedback dos hóspedes é crucial para que possamos aperfeiçoar nossos serviços. Agradeço por destacar o que mais gostou. Lamento, entretanto, não termos atingido às suas expectativas. Esperamos poder recebê-lo novamente. Seja sempre bem-vindo! Atenciosamente, David Brito, Gerente Regional.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rolo from Miami
I just stayed for one night, buffet breakfast and dinner was included in the price I enjoyed the food. Overall it was very pleasant.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice hôtel
Loud music by the pool and hot tub area loud with kids so there was nowhere to go for a quiet time but the hammam room. Was bit by a flee in my bed:(( Some little bugs on the desk near the snack area in the room. Restaurant very good. Very nice people.

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

allan

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful area, quiet, clean, spacious , good service and worth its price, good location and much possibilities