2/10 Terrible
Barbara
Travelled with family and small children
15 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in we requested a rollaway bed. The lady said unfortunately it is occupied. I’m assuming it means the hotel only had one rollaway bed.
She said but there are 2 Queen sized beds in the room.
She asked how many would be in the room with us, we told her 2 adults and 3 small children..
She then said, unfortunately it is forbidden to have more than 4 people in each room. She wanted us to buy another room for one 9 year child.
Our bathroom had not been cleaned. There was hair in the drain, pubic hair, stuck on the wall and melted soap in the soap holder. There was mold on the shower curtain and mold in the corners and crevices between the bathtub and the floor. It was very obvious that the floors had not been swept, mopped and sanitized for sometime. There were only 3 bath towels in the bathroom. If you allow 4 people in the room shouldn’t there be 4 towels? When we ask for extra towels, she said sorry mum that is prohibited. When we ask for an extra blanket, she said sorry mum that is forbidden.
The next day they did not clean our room, or bring us clean towels. We could not hang up our towels to dry because there’s not enough room on the small towel rack in the bathroom to hang up 3 large wet towels. When we asked for clean, towels, she refused to give us any until we gathered up all of our dirties, and took them down to her and then she did not give us clean, hand towels or wash clothes. The hospitality room was very boring and bland.
Barbara
Stayed 2 nights in Mar 2024