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Reviews of Hawthorn Suites By Wyndham Fort Worth/medical Cent

3 out of 5
Hawthorn Suites By Wyndham Fort Worth/medical Cent
1701 South University Drive, Fort Worth, TX

Reviews

6.2
Rating 10 - Excellent. 182 out of 1000 reviews" "
Rating 8 - Good. 259 out of 1000 reviews" "
Rating 6 - Okay. 235 out of 1000 reviews" "
Rating 4 - Poor. 156 out of 1000 reviews" "
Rating 2 - Terrible. 168 out of 1000 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this place
The stay was AMAZING they had complimentary dinner the first night we stayed this included wine. The room was very clean and on the spot. I recommend this location highly!
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs Bugs Bugs!!!!
The first room had big Water bugs in it. There was a crack or opening in the bottom of the door big as the Trinity River. And, the bath tub only drained. The second room I was moved to was full of gnats! So I checked out extremely early. They were suppose to give me Wyndam Points but that did not happen! Please don't stay here!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Christina M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is walking distance to some great shopping and restaurants
Stayed 5 nights in Jul 2019

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay some pleace else
Hotel is in bad need of an update. Room had musty odor from previous water damage. The pillows were stuffed into a pillow case but would come apart and be less than an inch thick. There was so much dust on the microwave, I wrote clean me in the dust.
Stayed 1 night in Jul 2019

4/10 Poor

VO

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They are in the process of remodeling. The say that they are "upgrading" wireless system. At present, they should say they DON'T have wireless. It is non-existent. When I went to speak to the front desk, the person at the desk said there were 3 guests working the lobby. I tried to watch TV and 2 of the local channels were scrambled. Couldn't call the front desk because there was no phone in the room. The guest clerk wrote everything down and I asked that a manager contact me. At about 10 a.m. on Monday and was initially told that the he was too busy to speak to me. They said they couldn't make a reduction in rate since I had rented via Expedia. (Yet I was paying at the hotel.) Expedia said that I had to speak to the hotel. Finally Expedia gave me a credit to a future use.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was like an apartment, very convenient. Full kitchen, comfy bed, nice place.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except noise. Fireworks show
Stayed 1 night in Jun 2019
Response from Ivannah Edwards on 3 Jul 2019
Thank you, We appreciate your business.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The stairs are horrible!!
Stayed 1 night in Jun 2019
Response from Ivannah Edwards on 3 Jul 2019
We apologize about the appearance in regards to the stairs. However, we are currently under renovation now and the stair was the first project if your ever back in town feel free to visit again.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Evetything about this place was awefull the staff was the main issue
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Hee-Kyung

Liked: Staff & service
Disliked: Cleanliness
Free dinner on Tuesday was excellent. Kitchen and extra room space was also nice. However, the room had funny smell... Good breakfast!
Stayed 1 night in Jun 2019
Response from Ivannah Edwards on 3 Jul 2019
Thank You. We appreciate your business.

8/10 Good

Jacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! The staff is friendly and willing to help. Bryant and Ambria went out of their way to help, greatly appreciated!
Stayed 3 nights in May 2019
Response from Ivannah Edwards on 3 Jul 2019
Thank you. We appreciate your business.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
If what you need is a room at a reasonable price, this property fits the bill. Don't expect updated amenities and there are some repairs that definitely need to be made to the property, but it serves the basic purpose of a hotel--bed, bathroom, and a place to stay while away from home. Bonus is the free beakfast and pleasant staff.
Stayed 4 nights in Jun 2019

6/10 Okay

April

Liked: Cleanliness, property conditions & facilities, room comfort
It was a nice place. But when it came to check out was the worst. They had messed my hole bank up.
Stayed 2 nights in Jun 2019

8/10 Good

Jacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

2/10 Terrible

Susan, Ft Worth

Business traveller
Disliked: Cleanliness, property conditions & facilities
The person working at the front desk was friendly and professional, however there was a creepy guest lurking around the front desk trying to make conversation with other guests. I felt EXTREMELY UNSAFE from the moment I left the front desk. I had to walk down a dimly lit breezeway to get to my room, which was on the back of the property, unsecured, facing an open area near the river. My door looked like it had been kicked in before, and again I felt very unsafe as there were multiple areas that were not secured. The room was dark and full of stained furniture, and I felt unsafe staying there. I immediately checked out and moved to a different hotel.
Stayed 5 nights in May 2019

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Cleanliness a real issue!
Stayed here for location to Charles Schwab golf tournament. Disappointed in how dirty hotel room was. Cobwebs all over front porch, tv did not work well and remote control did not work. Bed was decent and sheets and towels clean. Free breakfast was not bad and shower and bathroom ok. Stains were on walls which made it feel dirty. Location was five star and employees were friendly. Probably will not stay here again unless they deep clean and put some fresh paint up.Air conditioner worked great! The tv remote had hamd grease on and in between buttons.
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 29 May 2019
Thank you so much for choosing Hawthorn Suites and for giving your feedback about your stay. We are sorry we didn't present our best during your stay. We recently started renovations and we hope you will give us another chance once we are finished.

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 29 May 2019
Thanks so much for rating our hotel!

6/10 Okay

kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 29 May 2019
Thank you for taking the time to rate our hotel.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
The location is good and I felt safe. Good eating choices within easy walking distance. The facility is large and has everything one would need for an extended stay. The buildings are old and need to be updated. Lots of dust around the edges of the walls.
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 29 May 2019
Thank you so much for such a high rating. We appreciate your feedback. We are in the process of renovations and hope you come back to see us after we are done with the improvements.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was most helpful and so nice. There was a 'Happy Hour' in the lobby when we arrived serving nachos, soft drinks, beer, wine, and water. Excellent location to the Colonial Country Club. The property was run down. The inside of the rooms were alright but the outside was very much in need of maintenance.
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 29 May 2019
Thanks so much for the feedback. We appreciate you. You'll be pleased to know we are taking care of our old and run down appearance. We hope you come back to see us when the improvements are done.

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 29 May 2019
Thank you for taking the time to rate our hotel.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
The first night there I heard music until after 12 o’clock the second night there I could hear a dog barking half the night and a bunch of racket going on outside location is not good it’s noisy there and the bed was not good. I definitely will not be staying there again
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 22 May 2019
We are so sorry you didn't have a good experience at our hotel. Thank you so much for letting us know about it. We will definitely take your comments to heart and make steps to correct these issues.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
The soap was already half used and open when we checked in, there were not enough pillows, and front desk was not very genuine in apology when we went to pick up fresh soap. Place was filthy. Would never stay there again.
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 22 May 2019
Thank you so much for your comments and rating. We are sorry we failed to meet your expectations.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The personel staff/ Bryant & Invianna. was awesome
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 22 May 2019
Thank you so much for the High 5! I will let Bryant and Ivannah know you said they did a great job!

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 22 May 2019
We are sorry your experience didn't merit a better rating.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Great place to stay, been here 3 times in last month, but horrible TV.
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 22 May 2019
Thank you so much for your rating and comments. We will definitely fix the TV issue.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Love that a walkway is adjacent to the property! Very convenient for walking to nearby restaurants.
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 22 May 2019
Thank you so much for your rating and comments. Come back to see us next time you are in the area.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The staffs were very nice and polite. The room is clean but because these building were very old so the room smell not so pleasant and the decors were outdated. I found molds on the ceiling right above the bed from water leak and in the bathroom ceiling. The exterior....I have to hold my breath/ my eye half shut to walk from the parking lot to my room. I suggested hotels.com need to verified with the property owner and change your property descriptions from suits to low income apartment complex. I’m sorry for the poor review. I was there just for a few hours of sleep and could’n sleep. Will never book this location ever again.
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 15 May 2019
Thank you so much for your feedback and rating. We hope you will stay with us again once our property improvements are complete.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Staff was was very friendly. Facilities need to be updated. Location was convenient.
Stayed 3 nights in May 2019
Response from Tuan Ingram - GM on 15 May 2019
Thanks so much for rating us. We truly appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good from far, far from good
We booked family there for a TCU graduation. The location is excellent and it looks like a reasonable place from the street. Up close it is in really terrible shape. Our room was missing the TV - unbolted and the cable just hanging there. When we told the front desk, they weren't aware of this but didn't show any surprise. The couch was unsittable and the towels were stained. The other room had 2 TVs but also had a couple of holes in the walls. Neither door opened or shut well
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 15 May 2019
We truly appreciate your comments and rating. Please accept my sincere apology for the property not exceeding your expectations. Soon the property will undergo renovations. We hope you will give us another chance to make a good impression once we are done.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was in strong need of repair, cleaning and some updating
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 15 May 2019
Thanks so much for your feedback.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick and the stay was nice. The staff was awesome!
Stayed 1 night in Apr 2019
Response from Tuan Ingram - GM on 15 May 2019
Thank you so much for the High 5!!! We appreciate it.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 15 May 2019
Thank you so much for rating us!

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Tv didn’t work phone didn’t work and it just looked dirty
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 15 May 2019
Thanks for letting us know about your experience. I will address these issues with my staff and correct them immediately.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Tuan Ingram - GM on 15 May 2019
Thank you for the High 5!!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a number of times, this last time there was no room service on my second day.
Stayed 2 nights in Apr 2019
Response from Tuan Ingram - GM on 7 May 2019
Thank you so much for the high rating and comments. I apologize your room was not attended to on the second day of your stay. I will address this with my team and make adjustments to make sure this doesn't happen with other guests.

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
It was very nice little out dated but clean and comfortable
Stayed 2 nights in May 2019
Response from Tuan Ingram - GM on 6 May 2019
Thank you so much for your rating and comments! It is greatly appreciated.

2/10 Terrible

Earnest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Tuan Ingram - GM on 6 May 2019
We are so sorry you weren't happy with your stay. Please feel free to contact me directly should you like to discuss your experience further.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with my room and the accommodations ... overall, it was clean and comfortable. The staff was great and very helpful ... I would stay here again ...
Stayed 3 nights in Apr 2019
Response from Tuan Ingram - GM on 6 May 2019
Thank you so much for your rating and comments. We are glad you had a great experience!

6/10 Okay

Tara

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not bad for area.
The hotel looks old on outside but inside was nice. Had a few maintenance issues and could not be fixed during our stay due to lack of parts. Rooms were cool and comfortable. Nice kitchen area. Evening complimentary social had decent finger foods but not much choice of drinks. Front desk was pleasant. It was close to several activities and a nice river walk 500ft from hotel. We may stay again next trip.
Stayed 2 nights in Apr 2019
Response from Tuan Ingram - GM on 6 May 2019
Thank you for your comments. We look forward to our guest's feedback. We hope you stay with us again when our property improvements are completed.

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrive to the hotel we had to wait for someone to attend us & we check in go to the room & when we enter the place smelled bad, then we go to the restroom upstairs & it was clogged with well you can already imagine so we called the office & they came by to fix it but the next day it go clogged up again & our A/C didn’t work all weekend we had to keep the door open
Stayed 3 nights in Apr 2019
Response from Tuan Ingram - GM on 6 May 2019
We are so sorry you didn't have a great stay. Please accept our sincerest apologies. Please feel free to contact me at the hotel and discuss your experience further. I look forward to making this right.

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019
Response from Tuan Ingram - GM on 6 May 2019
Please accept our apologies for not providing a great stay for you.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the full kitchen and the nearby restaurants that we are able to work to.
Stayed 3 nights in Apr 2019
Response from Tuan Ingram - GM on 6 May 2019
Thank you so much for rating the hotel and for your feedback!