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Reviews of Courtyard by Marriott Fort Worth West at Cityview

3 out of 5
Courtyard by Marriott Fort Worth West at Cityview
6400 Overton Ridge Blvd, Fort Worth, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet. Staff did not provide details on checkout time, breakfast, etc. - we had to look it up. Outlets by bed too loose to use, had to use the ones by the desk. Otherwise, was great.
Stayed 1 night in Apr 2024

6/10 Okay

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Front morning staff had acted like my question was burden. TV didn't work in room. Property was nice and clean.
Stayed 1 night in Apr 2024
Response from Erica on 9 Apr 2024
Thank you for your feedback so we can address the concerns mentioned.

8/10 Good

Chadima

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Erica on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

Shelly

Stayed 1 night in Mar 2024
Response from Seila on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

Amber

Stayed 3 nights in Mar 2024

10/10 Excellent

Enrique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff
Stayed 4 nights in Mar 2024
Response from Erica on 8 Apr 2024
Thank you for staying with us!

8/10 Good

Enrique

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erica on 26 Mar 2024
Thank you for staying with us!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to an event we were attending. There were lots of restaurants and stores nearby. There is noise from the highway so beware if you are a light sleeper. The Wi-Fi was down when we checked in at 3pm so we couldn't get our own room keys. A hotel employee had to keep letting us into our room as we had to leave and come back. Wi-Fi didn't restore until 10:45pm but signal was terrible. Luckily, Expedia offered me a credit for the inconvenience since they could not get a hold of the hotel. But we still were able to enjoy free omelets and waffles in the morning. FYI, tips are heavily encouraged by the staff.
Stayed 1 night in Mar 2024
Response from Erica on 26 Mar 2024
Thank you for staying at the property and we have addressed your concerns.

4/10 Poor

Buddy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub stayed tore up. Staff at the breakfast were unfriendly and seemed to be bothered by customers.
Stayed 3 nights in Mar 2024
Response from Erica on 21 Mar 2024
Thank you for addressing your concerns.

10/10 Excellent

Shantea

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Dec 2023
Response from Seila on 21 Mar 2024
Thank you for staying with us!

10/10 Excellent

Britknea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, and quiet place. Good for people with kids. Pool stayed open 24 hrs, and my kids loved that. Close to good resturants, which is what us adults loved.
Stayed 1 night in Mar 2024
Response from Seila on 21 Mar 2024
Thank you for staying with us!

10/10 Excellent

Roy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee at check in was very nice at the front desk. Multiple restaurants and a Specs Liquor in the next packing lot over.
Stayed 1 night in Mar 2024
Response from Seila on 18 Mar 2024
Thank you for staying with us!

10/10 Excellent

Mills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Seila on 21 Mar 2024
Thank you for staying with us!

10/10 Excellent

Staci

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained. The staff was courteous and professional.
Stayed 2 nights in Mar 2024
Response from Seila on 11 Mar 2024
Thank you for staying with us!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, safe, and comfortable.
Stayed 2 nights in Mar 2024
Response from Seila on 11 Mar 2024
Thank you for staying with us!

10/10 Excellent

Jonetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erica on 11 Mar 2024
Thank you for staying with us!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Seila on 11 Mar 2024
Thank you for staying with us!

8/10 Good

adelbert, houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Seila on 31 Jan 2024
Thank you for staying with us!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall layout is very good and the service was excellent... I always appreciate when a stay is seamless...
Stayed 1 night in Jan 2024
Response from Erica on 19 Jan 2024
Thank you for staying with us!

10/10 Excellent

Sheryl

Stayed 1 night in Dec 2023
Response from Erica on 19 Jan 2024
Thank you for staying with us!

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Nice location
Stayed 1 night in Jan 2024
Response from Erica on 9 Jan 2024
Thank you for staying with us!

10/10 Excellent

Orlando

Stayed 2 nights in Jan 2024
Response from Erica on 8 Jan 2024
Thank you for staying with us!

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erica on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Kenneth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good stay! The hotel was clean and comfortable, staff were kind. The breakfast omelettes were cooked fresh to order and delicious. We would definitely stay again.
Stayed 1 night in Dec 2023
Response from Erica on 8 Jan 2024
Thank you for staying with us!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from Erica on 30 Dec 2023
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Erica on 30 Dec 2023
Thank you for staying with us!

8/10 Good

Cathy

Stayed 1 night in Dec 2023
Response from Erica on 30 Dec 2023
Thank you for staying with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erica on 30 Dec 2023
Thank you for staying with us!

8/10 Good

adelbert, houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Seila on 20 Dec 2023
Thank you for your feedback!

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast - the only option available was an omelete or waffle that had to be prepared by staff who i had to go find. All other items were an extra charge. Coffee tasted old and too strong couldnt drink it. Staff - were not friendly or available when you needed them. Beds - worst Ive every slept on... Wont be staying at Marriott again in the future.
Stayed 2 nights in Dec 2023
Response from Erica on 18 Dec 2023
Thank you for your feedback and we will address the concerns, we apologize for any inconvenience this may have caused you.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Erica on 18 Dec 2023
Thank you for staying with us!

10/10 Excellent

ANGELIQUE

Stayed 2 nights in Dec 2023
Response from Seila on 18 Dec 2023
Thank you for your stay!

8/10 Good

Alicia

Travelled with group
The bar was suppose to be open Sunday. It was not and the game was on and we wanted to watch and have a drink.
Stayed 2 nights in Dec 2023
Response from Erica on 18 Dec 2023
Thank you for sharing your feedback.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Seila on 11 Dec 2023
Thank you for staying with us!

10/10 Excellent

Barry

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We were at first disappointed when there was a dry urine puddle behind hinges of seat, followed by unfolding bed and there is no linen in room. Next we were informed that there was no key to laundry,so basically tough, and would have to wait until morning for bed linens, excuse me???, this a hotel, right..? The final disaster was running out of toilet paper in middle of night and guess what being told to wait on guess what? The only key to that closet as well .. what a joke of customer service..
Stayed 3 nights in Nov 2023
Response from Erica on 11 Dec 2023
Thank you for informing us of the issues you encountered, we will investigate the issues mentioned and use this as a training opportunity to make sure this never happens again. We apologize for the inconvenience.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Seila on 18 Dec 2023
Thank you for staying with us!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Erica on 11 Dec 2023
Thank you for staying with us!

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We could hear a lot of noise above us. We were using the self service laundry facility which was great. However someone from the staff removed our clothes and put in dryer which a few items were not supposed to be dried.
Stayed 2 nights in Nov 2023
Response from Erica on 22 Nov 2023
Thank you for your feedback and we will address the issue.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night sleep. Very comfortable. Right down the street from an In and Out Burger!
Stayed 1 night in Nov 2023
Response from Erica on 22 Nov 2023
Thank you for staying with us!

8/10 Good

Lucas

Stayed 1 night in Nov 2023
Response from Erica on 20 Nov 2023
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Room was clean and comfortable!
Stayed 1 night in Nov 2023
Response from Erica on 20 Nov 2023
Thank you for staying with us!

10/10 Excellent

Anniha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Seila on 6 Nov 2023
Thank you for staying with us!

10/10 Excellent

kilee

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Seila on 6 Nov 2023
Thank you for staying with us!

10/10 Excellent

Donna

Travelled with group
Liked: Amenities
Excellent service and customer service
Stayed 1 night in Nov 2023
Response from Erica on 3 Nov 2023
Thank you for staying with us!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Just ok
Room was never serviced. Ok
Stayed 2 nights in Oct 2023
Response from Erica on 31 Oct 2023
Thank you for staying with us, we will address your service issue, we apologize about the inconvenience.

2/10 Terrible

DERRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Booked a king bed with sofa suite. Ended up with double beds standard room. Hotel had no other rooms available to switch for me. They said that’s what happens when you book through Expedia, you just get what’s available. Not what you booked! The room rate should have been adjusted for the standard room rate.
Stayed 1 night in Oct 2023
Response from Seila on 31 Oct 2023
Thank you for staying with us, we will address with Expedia about the reservation that came across to our system. We do have a note stating that all charges were to be waived from the bistro due to this error. We sell out at the property on Fridays and Saturdays on a regular basis. We do apologize about the experience.

2/10 Terrible

Joe

Stayed 1 night in Oct 2023
Response from Erica on 31 Oct 2023
Thank you for sharing your feedback, we will address the issues.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erica on 23 Oct 2023
Thank you for staying with us!

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything with the property really was good. Our room was very clean. Only thing I would change is the gacuzzi needs to be refinished it was cracking at the bottom.
Stayed 2 nights in Oct 2023
Response from Erica on 23 Oct 2023
Thank you for staying with us!