Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
85% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Pony tail Johns

Did not like my stay at Comfort Suites

Posted 17-Jun-2014
the hotel is basically occupied by laborers working on the highway system in Fort Worth. I certainly would not like for my wife or daughter to use the pool with so many male occupants. As a matter of fact I saw the pool and it appeared not to be in use - not ready for use. My main problem was trying to use the internet. I looked through the brochere and there were no directions on how to use the internet. I called the front office and the clerk seemed to be annoyed that I had asked about the wi-fi (internet).I ended up calling the national 800 number and finally they called the hotel and I think someone from the national office helped me get on the internet. Needless to say I will not use this motel again and perhaps my times of staying in Comfort Suites in over. A organization should have pride in the service it gives. Last friday and saturday I stayed at a Hampton Inn in Schretz texas. That Hotel/Motel was a 10. I had to stay at a motel this monday because my house was being painted. I live less that 5 miles from the Hotel/Motel. I am not happy about poor service and lack of information (the manual did not explain the use of the Wi-Fi.
5 out of 5
Recommended
for Everyone
by Colton from Oklahoma

Great Stay

Posted 03-Feb-2014
Clean and comfortable rooms. Very helpful and courteous staff
Comment from Hotel Management
05-Feb-2014
I do really appreciate you for taking the time to leave asuch positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
4 out of 5
Recommended
for Everyone
by Daryl from Beaverton, Oregon

Forth Worth Grandparents Weekend

Posted 04-Nov-2013
Pros: Staff, staff, staff!
Cons: See above.
Location: Texas Roadhouse, IHOP, Western Center retail area.
Upon flying into Dallas Love Field we turned our rental car west and anticipated a thirty minute drive to the Comfort Suites. Ack! The freeways are being torn up and exits are closed and traffic is horrible and we circled around three times to get to the Comfort Suites. Fortunately, that was the only down side to our weekend at the Suites. The hotel staff is absolutely the best. Breakfast is far better than we anticipated. The bed was very comfortable. The price was the right value. We would go back again. One suggestion to the management is to clean the pool area more regularly. The hot tub is great and it would help for the pool deck to be tidied up. Don't let the construction on 820 keep you away. Located right next to breakfast and lunch/dinner restaurants and conveniently close the highway without noise, it is very convenient to Keller just north and Fort Worth central.
Comment from Hotel Management
17-May-2014 by MOHAMMAD, Hotel Management
Thank you for taking your precious time to put a such positive feedback! about our hotel, service s and staff.I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. As far as the road construction you are fully aware that it is not in our hand and control. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
2 out of 5
by steph

Too dirty!

Posted 17-Jun-2013
Cons: Hire better cleaning crews!
Just dirty from the carpets to the couch to the bathtub! Won't be staying there again!
Comment from Hotel Management
18-Jan-2014
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites North Fossil Creek. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the carpet I have shared your feedback with my housekeeipng and maintence department. o ensure we handle these types of situations differently in the future. Your address is taken care of Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Fort Worth.
2 out of 5
Recommended
by A verified traveller from Denver

Worn Furniture

Posted 10-Jun-2013 on Hotels.com
The room contained worn furniture and the desk was located in a place where you cannot see the TV
Comment from Hotel Management
14-Sep-2013 by MOHAMMAD, Hotel Management
It our great previlge that we have the guest like you at our hotel. I am very thankful to you for bringing your experince of your recent stay at hotel into my notice. I personally look into this matter and your concerned rectified immediately. I would appreciate your call to discuss further about your experience. Kind regards Mohammad Asif Mujtaba GM 817-222-2333
Comment from Hotel Management
21-Sep-2013 by MOHAMMAD, Hotel Management
On the behalf of entire hotel staff I do apologize for the inconvenience may cause to you if any. Your concern has been addressed and I hope we will see again at our hotel for your future stays. Thank you
4 out of 5
Recommended
for Everyone
by Senior aged, Jo from Kansas

Senior citizens review

Posted 11-Mar-2013
Pros: Friendliness and the comfort of a suite.
Cons: I think the lobby should have brewed coffee 24/7, so convenient for everyone.
Location: Excellent location, easy to find.
The rooms were very comfortable, the xtra little closet in the living/kitchen area needs to have shelves inserted and also xtra blankets. Liked the idea of a suite and that is the main reason we will stay with you again. The breakfast was superb, such a choice, something for everyone, from a lite breakfast to a full meal.
Comment from Hotel Management
18-Jan-2014
Thank you for taking the time to give us with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
2 out of 5
by A verified traveller

Don't recomend

Posted 21-Dec-2012
The hotel room smelled bad and asked for us to reuse towels instead of requesting new ones.
Comment from Hotel Management
11-Jan-2014
I do apologize for any inconvenience if any may cause to you. I am very glad that you have put your comments about your stay at hour hotel. I would assure you that we have addressed your concern. I hope you will consider us again for your future stay. Kind regards Mohammad Asif Mujtaba GM 817-222-2333
5 out of 5
Recommended
for Everyone
by A verified traveller

Need road construction updates

Posted 03-Dec-2012
The only downside is that Highway 820 is under construction and it was difficult getting to the hotel to begin with.
Comment from Hotel Management
11-Jan-2014
I am very happy that you have enjoyed your stay at our hotel. As far as the road construction that you do understand that this is not in our control. I have shared your comments with my staff and they are equally pleased. Thank you very much to choose us and I hope we see you again in future. Kind regards Mohammad Asif Mujtaba
5 out of 5
Recommended
by A verified traveller

Easy access

Posted 03-Sep-2012 on Hotels.com
Great location when passing through. Staff very kind and helpful.
Comment from General Manager
29-Nov-2012 by Hotel Management, General Manager
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Comment from Hotel Management
14-Sep-2013 by MOHAMMAD, Hotel Management
We very much appreciate and value your positive feedback and I have shrared with m yteam. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Mohammad Asif Mujtaba
2 out of 5
by Julie from Amarillo, TX, USA

You get what you pay for

Posted 16-Aug-2012
Pros: Location
Cons: Bathroom, pool, breakfast
There was mold in the shower. The rooms appear to be worn down. Pool was dirty. Not able to see your feet so cloudy. Made me uncomfortable for my child to swim in. Options for breakfast slim. Considering the number of CS in the area I would pick a newer hotel.
Comment from General Manager
29-Nov-2012
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.