Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom UK

Potentially good hotel spoiled by poor facilities

Posted 13-Nov-2014
Pros: Comfortable bed. Good location. Staff friendly.
Cons: Rooms need to be checked for serviceability of electrical equipment between customers.
Location: Texas Roadhouse Grill just next door - good food and drink. 5 mins from I35.
I booked this hotel as a stopover when driving from Wichita to Austin. It was in a good location with walking access to local bars and food. The staff were friendly and helpful. Lobby facilities were adequate. A self-service breakfast was included in the price - low quality but acceptable as a quick option before travelling. Parking facilities were good. However. I was really disappointed by the standard of my room. Whilst clean and well-presented, the aircon, bedside lamps and telephone were all broken. I was provided with an alternate room but compensation for my inconvenience. I woukd not stay here again. It is clear that the facility is under-maintained. I should not have been given a room in the condition it was in. Disappointing.
4 out of 5
Recommended
for Families
by Ldgreen1952from Illinois

Very comfy beds - even a NEW mattress!

Posted 19-Jun-2014 on Hotels.com
The hotel was great. What needs attention is the pool area. There doesn't appear to be any staff checking the pool or hot tub for cleanliness. The pool restroom had no toilet paper. Walls of pool & spa are turning green. My 10 y.o. granddaughter cleaned out cups & pop cans from spa.
Comment from Hotel Management
15-Nov-2014 by MOHAMMAD, Hotel Management
Hello , We are pleased that you took time to share your experience during your stay with us. I would like to apologize that the team have overlooked the status of our pool during your stay. I will send request for update to make sure this has been taken care of so will completely enjoy your next visit. Thank you for the opportunity of having your business. We will do our best to make your next stay a great experience.
Comment from Hotel Management
15-Nov-2014 by MOHAMMAD, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
3 out of 5
by Pony tail Johns

Did not like my stay at Comfort Suites

Posted 17-Jun-2014
the hotel is basically occupied by laborers working on the highway system in Fort Worth. I certainly would not like for my wife or daughter to use the pool with so many male occupants. As a matter of fact I saw the pool and it appeared not to be in use - not ready for use. My main problem was trying to use the internet. I looked through the brochere and there were no directions on how to use the internet. I called the front office and the clerk seemed to be annoyed that I had asked about the wi-fi (internet).I ended up calling the national 800 number and finally they called the hotel and I think someone from the national office helped me get on the internet. Needless to say I will not use this motel again and perhaps my times of staying in Comfort Suites in over. A organization should have pride in the service it gives. Last friday and saturday I stayed at a Hampton Inn in Schretz texas. That Hotel/Motel was a 10. I had to stay at a motel this monday because my house was being painted. I live less that 5 miles from the Hotel/Motel. I am not happy about poor service and lack of information (the manual did not explain the use of the Wi-Fi.
Comment from Hotel Management
15-Sep-2014 by MOHAMMAD, Hotel Management
Hello, We appreciate your time in completing the survey and giving us your candid rating about your stay. Please know that your complete satisfaction is very important to us as we want to monitor your level of satisfaction and help us identify the aspect we need to improve to serve you better in the future. Thank you for your business.
3 out of 5
Recommended
for Couples
by Tina Turner

This traveller left a rating score only Posted 31-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Coltonfrom Oklahoma

Great Stay

Posted 03-Feb-2014
Clean and comfortable rooms. Very helpful and courteous staff
Comment from Hotel Management
09-Aug-2014 by MOHAMMAD, Hotel Management
I do really appreciate you for taking the time to leave asuch positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
4 out of 5
Recommended
for Everyone
by Darylfrom Beaverton, Oregon

Forth Worth Grandparents Weekend

Posted 04-Nov-2013
Pros: Staff, staff, staff!
Cons: See above.
Location: Texas Roadhouse, IHOP, Western Center retail area.
Upon flying into Dallas Love Field we turned our rental car west and anticipated a thirty minute drive to the Comfort Suites. Ack! The freeways are being torn up and exits are closed and traffic is horrible and we circled around three times to get to the Comfort Suites. Fortunately, that was the only down side to our weekend at the Suites. The hotel staff is absolutely the best. Breakfast is far better than we anticipated. The bed was very comfortable. The price was the right value. We would go back again. One suggestion to the management is to clean the pool area more regularly. The hot tub is great and it would help for the pool deck to be tidied up. Don't let the construction on 820 keep you away. Located right next to breakfast and lunch/dinner restaurants and conveniently close the highway without noise, it is very convenient to Keller just north and Fort Worth central.
Comment from Hotel Management
17-May-2014 by MOHAMMAD, Hotel Management
Thank you for taking your precious time to put a such positive feedback! about our hotel, service s and staff.I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. As far as the road construction you are fully aware that it is not in our hand and control. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
2 out of 5
by steph

Too dirty!

Posted 17-Jun-2013
Cons: Hire better cleaning crews!
Just dirty from the carpets to the couch to the bathtub! Won't be staying there again!
2 out of 5
Recommended
by A verified travellerfrom Denver

Worn Furniture

Posted 10-Jun-2013 on Hotels.com
The room contained worn furniture and the desk was located in a place where you cannot see the TV
Comment from Hotel Management
21-Sep-2013 by MOHAMMAD, Hotel Management
On the behalf of entire hotel staff I do apologize for the inconvenience may cause to you if any. Your concern has been addressed and I hope we will see again at our hotel for your future stays. Thank you
4 out of 5
Recommended
for Everyone
by Senior aged, Jofrom Kansas

Senior citizens review

Posted 11-Mar-2013
Pros: Friendliness and the comfort of a suite.
Cons: I think the lobby should have brewed coffee 24/7, so convenient for everyone.
Location: Excellent location, easy to find.
The rooms were very comfortable, the xtra little closet in the living/kitchen area needs to have shelves inserted and also xtra blankets. Liked the idea of a suite and that is the main reason we will stay with you again. The breakfast was superb, such a choice, something for everyone, from a lite breakfast to a full meal.
2 out of 5
by A verified traveller

Don't recomend

Posted 21-Dec-2012
The hotel room smelled bad and asked for us to reuse towels instead of requesting new ones.