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Response from Guest Experience Team on 22 Apr 2024
Dear Rex,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Clean, comfortable, convenient and all around great stay. If in the area again, we will stay here again!
Alexandra
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 25 Mar 2024
Dear Alexandra,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Had a little trouble with the heater but Jason at the front desk was very helpful. Nice big room.
George
Stayed 1 night in Mar 2024
Response from Guest Experience Team on 17 Mar 2024
Dear George,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
I’ve stayed here before but it’s been a few years. Lovely hotel. Friendly staff and literally took two minutes to check in.
Rhonda
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on 7 Mar 2024
Dear Rhonda,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Response from Guest Experience Team on 29 Feb 2024
Dear Meredith,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
This hotel is very nice and clean.
The staff is very polite and friendly.
They offer hot and cold breakfast with many choices.
Would recommend it for a stay in the Dallas/Fort Worth area!!
Catharina Elisabeth
Stayed 5 nights in Jan 2024
Response from Guest Experience Team on 3 Feb 2024
Dear Catharine,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Very convenient to Dickies Arena and to old stockyards area. Great steak houses for dinner and having the waffle house in parking lot was enjoyable for breakfast. Nice property.
John
Stayed 3 nights in Nov 2023
Response from Guest Experience Team on 20 Nov 2023
Dear John,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Very friendly staff. Excellent breakfast service. Room was kept clean daily and staff very helpful. Area around hotel a little noisy. But very conveniently close to restaurants, stores, park, and expressway.
Rebecca
Stayed 7 nights in Nov 2023
Response from Guest Experience Team on 20 Nov 2023
Dear Rebecca,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Guest Experience Team.
Clean hotel, breakfast was a little limited, but the service was amazing. The manager was very helpful and kind was just great.
Verified traveller
Stayed 1 night in Oct 2023
Response from Guest Experience Team on 11 Nov 2023
Dear Guest,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
House keeping was amazing , are room was made every day and clean towels every day .
fernando
Stayed 4 nights in Nov 2023
Response from Guest Experience Team on 6 Nov 2023
Dear Fernando,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Response from Guest Experience Team on 12 Oct 2023
Dear April,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Property very clean and quiet. Staff very helpful and friendly. Breakfast was fresh and had a good selection of items. Will definitely stay here again.
George
Stayed 1 night in Oct 2023
Response from Guest Experience Team on 7 Oct 2023
Dear George,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Very comfortable stay. No frills but Super clean. We were in town for the TCU parents weekend & price was so reasonable as opposed to closer hotels. Easy trip to campus.
Maria
Stayed 3 nights in Sep 2023
Response from Guest Experience Team on 7 Oct 2023
Dear Maria,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Every employee was extremely friendly and greeted us as we passed by. The hotel was very clean and the beds were super comfortable. My husband and I were in the Fort Worth area for our annivesary and would stay at this hotel again for sure.
sarah
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 7 Oct 2023
Dear Sarah,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better. Sincerely,The Guest Experience Team.
Response from Guest Experience Team on 26 Sept 2023
Dear Anthony,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.
10/10 Excellent
Matt
13 Sept 2023
Matt
Stayed 1 night in Sep 2023
Response from Guest Experience Team on 14 Sept 2023
Dear Matt, Thanks for your great ratings. We really appreciate it.
8/10 Good
April
10 Sept 2023
April
Stayed 1 night in Sep 2023
Response from Guest Experience Team on 7 Oct 2023
Dear April,Thanks for your great feedback. We really appreciate it.
4/10 Poor
John
Business traveller
8 Sept 2023
This facility did not measure up to the BW Plus Hotels.
John
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 9 Sept 2023
Dear John,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience and I’m sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence.We appreciate your concerns and hope you will give us an opportunity to better serve you in the near future.Sincerely,The Guest Experience Team.
Response from Guest Experience Team on 28 Aug 2023
Dear Guest,Thanks for your great feedback. We really appreciate it.
10/10 Excellent
Elisa
28 Aug 2023
Elisa
Stayed 1 night in Aug 2023
Response from Guest Experience Team on 26 Sept 2023
Dear Elisa,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.
It was very clean & quiet. Everything worked properly, such as ac, frig, coffee pot, tv. It was very comfortable & relaxing. Front desk staff nice & accommodating. Unable to rate the breakfast as we didn’t try it but liked that the option was available.
April
Stayed 3 nights in Jul 2023
Response from Guest Experience Team on 1 Aug 2023
Dear April,Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as a recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team.
6/10 Okay
Patrick
30 Jul 2023
Patrick
Stayed 1 night in Jul 2023
Response from Guest Experience Team on 31 Jul 2023
Dear Patrick,Thanks for your feedback. We really appreciate it.