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Reviews of Best Western Plus Fort Wayne Inn & Suites North

2.5 out of 5
Best Western Plus Fort Wayne Inn & Suites North
5926 Cross Creek Boulevard, Fort Wayne, IN

Reviews

7.2

Good

Rating 10 - Excellent. 337 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 109 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marci

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the 2nd time I have stayed here and my 12 year old child let me know we wouldnt be staying again. The crusty puke leftovers on the elevator that had been there for the entire 3 days, the flooded pool area with broken chairs, oh and the over abunance of weed smell walking to the lobby at 6am was a bit much. The 3 times of having to clarify with the front desk because i couldnt get a straight answer each time was also not not worth what I paid. Shower was gross.
Stayed 1 night in Apr 2024
Response from Kimberley on 19 Apr 2024
Thank you sharing your experience on your stay with us. I can assure you all of your complaints have been heard and are being taken care of. We are about to go through a total renovation which will take care a lot of your issues.

10/10 Excellent

Phillip

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

2/10 Terrible

Karen, Acworth

Disliked: Cleanliness, property conditions & facilities
Never again!
Stayed 4 nights in Apr 2024
Response from Kimberley on 15 Apr 2024
Thank you for taking the time to share your experience with us. I am sorry to hear we were unable to get you into your room. Sometimes the system does cause us some issues. I want to apologize to you for this.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not even get to check in. They overbooked the room then refused to refund the amount.
Stayed 1 night in Jan 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We use all feedback to better our your next stay. We will be looking into this issue for you to see if we can get it straightened out for you.

2/10 Terrible

Brandon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Light automatically turns on in the room. Had to get out of bed 5 times in the middle of the night to turn off the light, because the light constantly turns on. Pool out of order also
Stayed 1 night in Apr 2024
Response from Kimberley on 9 Apr 2024
Thank you for sharing your experience on your stay with us. We are currently trying to correct all issues we had with complete renovation.

6/10 Okay

Kerry

Travelled with family
The lights above the bathroom mirror didn’t work and it had a very poor patch job above the shower curtain.
Stayed 2 nights in Apr 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. The good news is we have heard you and will be beginning a full reservation soon.

10/10 Excellent

Mee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the pool, the place is quite quiet and has a nice calming atmosphere with such kind staff. The bed were nice and comfy, the beds were very neat when we entered the room. There were no issues and everything was very decent, our time here was very delightful and it was an amazing experience!
Stayed 1 night in Apr 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service/front desk was great when my room didn't have a remote. They promptly gave me another room. Rooms are clean, quiet, welcoming, comfortable. All around very nice hotel.
Stayed 1 night in Apr 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

10/10 Excellent

Shauna

Stayed 7 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and management genuinely cared
Stayed 2 nights in Nov 2023
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome at reception. CLEAN: elevator, room, hall, stairs, breakfast room. ROOM: comfortable, excellent towels, shower, and amenities; FULL breakfast: tasty, fresh, plenty of options, continually refilled. QUIET. EASE of checkout. I left refreshed. Will stay here again!
Stayed 1 night in Mar 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience about your stay with us. I will pass on all your kind words. We look forward to seeing you again.

2/10 Terrible

Salomon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Really upset over the pool being closed when we called and the staff said it was open and we changed and then told us it was closed sad for my kids very disappointed
Stayed 1 night in Mar 2024
Response from Kimberley on 24 Mar 2024
We would like to apologize again for the pool being closed. We try very hard to ensure that the pool is open, sometimes though it is unavoidable. We have been having some chemical issues and didn't want to take the chance with our guest safety.

6/10 Okay

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I wish we would’ve known the pool was closed. We brought kids excited to swim.
Stayed 1 night in Mar 2024
Response from Kimberley on 24 Mar 2024
We apologize for the pool being closed during your stay. We work very hard to ensure that our pool is open, when the chemicals in the pool are not to our standards we take the safety of our guest very seriously and will keep it closed to ensure that safety.

2/10 Terrible

Nicole

Stayed 3 nights in Mar 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. These reviews helps us to better our property for our guest.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Kimberley on 15 Apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

6/10 Okay

Robert

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The hotel was clean and in a nice neighborhood. However, our tub didn't drain, so only one of us could bathe in the morning, and the front desk did not do anything about it other than let us know that a future renovation should take care of the problem. That did not help us, and the hotel refused to give even a partial refund of our cost for the room.
Stayed 1 night in Mar 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience on your stay with us. We apologize to you for the shower not working properly. We realize it didn't help you during your stay but this is why we mention the renovation, to let you know we hear you and want to make it right.

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my son (5) and i stayed here for a week and kr was wonderful. the staff was friendly and super helpful, and theh always had someone at the desk whether it be a person or the kiosk. it was a lovely expereince
Stayed 8 nights in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

2/10 Terrible

Annthaneia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Shower head broken and water pressure sucks
Stayed 6 nights in Mar 2024
Response from Kimberley on 8 Mar 2024
Thank you for sharing your experience during your stay with us. I wanted to let you know that we will be going through a renovation that will fix the issues you had during your stay. We hope you give us another chance once this has been completed.

10/10 Excellent

Lucretia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for the 2 nights we stayed. Lots of restaurants and shopping near by. Indoor pool was nice except for large puddles of water in the floor. Would stay there again.
Stayed 2 nights in Mar 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

10/10 Excellent

Jenna

Stayed 2 nights in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

10/10 Excellent

Say

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay for the night while traveling through
Stayed 1 night in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager that checked us in, was AMAZING!! The room was very clean, the breakfast was good, lots of options! Check out was super easy!
Stayed 1 night in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

8/10 Good

Kathy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The laundry was out of service and dining was not open early enough. The hotel could use renovations. No pet poo bags and disposal area. The staff were wonderful!!
Stayed 7 nights in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was O.K. for our needs. Hot Tub was down, did not have desk clerk at many times, trying to use a virtual assistance via video screen, not exactly personal service.
Stayed 2 nights in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

4/10 Poor

Lyndzie

Stayed 2 nights in Feb 2024
Response from Kimberley on 15 Apr 2024
Thank you letting us know about your stay with us. We will be going through a complete renovation soon. Hoping you will come back and see us once this is complete.

6/10 Okay

Amyjo

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Hot tub was not working, the lady that checked us in was not feeling well so was lets say less then nice, there was not a human at the front desk in the morning. Just a video screen person, so the poor Breakfast lady was bomb barded with guest issues out of her control. Breakfast was good and the lady running it was a blessing. Room was very Dry--
Stayed 2 nights in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

10/10 Excellent

Eddie

Liked: Amenities
Quick and easy
Stayed 1 night in Feb 2024
Response from Kimberley on 24 Mar 2024
Thank you for sharing your experience with us.

2/10 Terrible

Liz

Disliked: Staff & service, property conditions & facilities
It was so dirty in the room. Dust webs, shaven hair, dusty, food stuck to the table. I didn’t appreciate having to check myself in using a kiosk. I’m not employed at Best Western.
Stayed 2 nights in Jan 2024
Response from Kimberley on 3 Feb 2024
Thank you so much for your feedback on your stay with us. We take all feedback seriously and I am looking into the issues myself to ensure they do not happen again. I do hope that you try us again in the future.

2/10 Terrible

Luke

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property said they where booked but there were no cars in parking lot. I don't think there what to work with Expedia.
Stayed 5 nights in Jan 2024
Response from Kimberley on 27 Jan 2024
I could not find your reservation by first name only. I would love to check into this for you if you could get back to me. I know for a few weekends in a row we have had several sports groups meaning they would have come on a bus and been gone through out the day. Please get back with me so that I can look into why we couldn't book your reservation.

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
No access to laundry or weight room
Stayed 6 nights in Jan 2024
Response from Kimberley on 27 Jan 2024
Our weight room is open 24/7 you just need to ask the front desk for the key. yes, our laundry room is closed t the moment and I apologize for that. During our remodel we do plan to have this up and functional again.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kimberley on 27 Jan 2024
Thank you for sharing your experience with us about your stay.

10/10 Excellent

anjelica

Stayed 1 night in Jan 2024
Response from Kimberley on 27 Jan 2024
Thank you for sharing your experience with us about your stay

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kimberley on 27 Jan 2024
Thank you for sharing your experience with us about your stay

10/10 Excellent

Mia-evelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kimberley on 27 Jan 2024
Thank you for sharing your experience with us about your stay

4/10 Poor

Wendy

Travelled with family
Disliked: Amenities
The room had no couch. Bathtub faucet was broken so had to change rooms. Breakfast was cold.
Stayed 1 night in Jan 2024
Response from Nicole on 18 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

DAWN

Stayed 1 night in Jan 2024
Response from Nicole on 18 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Kimberley on 3 Feb 2024
Thank you

2/10 Terrible

Anna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Laundry facilities, pool, and hot tub did not work. Smell in room was terrible was NOT worth the money at All! To many troubles
Stayed 2 nights in Jan 2024
Response from Kimberley on 10 Jan 2024
Thank you for sharing your experience on your stay with us. I want to personally let you know you have been heard. Soon we will be going through a complete renovation on the property. New carpets, furnishing and we be fixing the guest laundry as well as the pool area. We hope that you will come try us out again once we have completed our renovation.

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness
No water pressure I was put in a handicapped room whic
Stayed 2 nights in Jan 2024
Response from Kimberley on 10 Jan 2024
Thank you for sharing your experience on your stay with us.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kimberley on 10 Jan 2024
Thank you so much for sharing your experience on your stay with us.

2/10 Terrible

Christopher, Union

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They overbooked and gave away our room. Had to scramble and find another hotel.
Stayed 2 nights in Jan 2024
Response from Kimberley on 10 Jan 2024
Christopher, I wanted to personally apologize for being over booked on the night of your stay. Sometimes third parties don't realize that rooms have been booked and unfortunately the night of your stay was one of them. So I wanted to apologize personally and to let you know we have fixed the glitz in the system.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wonderful General Manager Kim, and the Lovely Lady in the breakfast room, Deb, made my stay so warm and comfortable that I felt like I was saying goodbye to family when I checked out. Fort Wayne struck it rich with these two ladies, I have never enjoyed a hotel stay more, anywhere. I will definitely be back.
Stayed 4 nights in Dec 2023
Response from Kimberley on 10 Jan 2024
Michelle, Deb and I were so grateful for your wonderful words. We are both so glad that we made your stay warm and comfortable. We look forward to seeing you again.

8/10 Good

Doreen

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kimberley on 3 Feb 2024
Thank you for your responses.

10/10 Excellent

Agga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfy
Stayed 2 nights in Dec 2023
Response from Kimberley on 10 Jan 2024
Agga, thank you so much for sharing your experience on your stay with us.

10/10 Excellent

Eva

Stayed 2 nights in Dec 2023
Response from Kimberley on 3 Feb 2024
Thank you for your feedback.

8/10 Good

Lorraine, Bedford

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Kimberley on 2 Jan 2024
Thank you for taking the time to review your experience on your stay with us. We look forward to seeing you on your next stay.