Outdoor pool

Reviews of The Pillars Hotel & Club

4 out of 5
The Pillars Hotel & Club
111 North Birch Road, Fort Lauderdale, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 523 out of 625 reviews" "
Rating 8 - Good. 77 out of 625 reviews" "
Rating 6 - Okay. 15 out of 625 reviews" "
Rating 4 - Poor. 4 out of 625 reviews" "
Rating 2 - Terrible. 6 out of 625 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice and pleasant experience
Stayed 7 nights in Mar 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are incredibly kind and attentive. Bed and linens-perfect. Cleanliness outstanding. Its been a while since we've stayed anywhere with this level of professionalism at every turn. We will recommend to friends and we will return!
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Stayed 2 nights in Feb 2024

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really lovely property in a great location, with excellent service and facilities. Unfortunately, across the road is a huge construction site that works late and starts at 6am and its extremely noisy. Not the fault of the hotel, which us superb but did impact our stay if I'm honest.
Stayed 1 night in Feb 2024

8/10 Good

BRYAN

Liked: Cleanliness, property conditions & facilities

8/10 Good

Gregory, Brentwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hailed as a "dinner club", I was VERY disappointed in the food. I had a fish dish which was essentially flavorless. The staff, however, was exceeptional.
Stayed 1 night in Feb 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach and restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem in the midst of high rise condos and big hotels. It is a very short walk to the beach, yet situated on the waterway for lovely outdoor dining. The ambiance is quaint and comfortable, and the staff is helpful and very welcoming and kind.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bethan

Stayed 1 night in Jan 2024

10/10 Excellent

adrien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean beautiful rooms Feels like home
Stayed 2 nights in Jan 2024

10/10 Excellent

cheral

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff on check in.
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Housekeeping poor prioritizaiton
Overall, the hotel was good but I was not happy that housekeeping did not clean our room first before all the other rooms that were vacated. Especially, when I put the sign to clean our room at 9:30am. When we got back at 1:30pm, the room still hasn't been cleaned and I saw housekeeping was cleaning all the other rooms that have been vacated. Very very poor prioritization on which room should be cleaned first considering we were staying in the hotel for 3 days. When I took it up with front desk/reception, no reaction. Thus, not very please about the handling of the situation.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. The staff is amazing ensuring everything is to the guests satisfaction.
Stayed 1 night in Nov 2023

8/10 Good

Barbara E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is… we couldn’t get hot water in our shower for 3 days.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sarah, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s small and convenient parking
Stayed 3 nights in Nov 2023

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillars hotel fort lauderdale
4th time staying at the pillars beautiful small hotel always have an amazing time
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Noisy and expensive.
The first night we stayed, there was a loud party that woke me up that went on from 10p to midnight. The noise stopped after I complained, but I couldn't sleep until 4am. The second night, the loud noise came again after 11pm and I complained again at midnight, but no one was at the front desk. I looked around and was so shocked to find out it was the employees having a party in the back room. After I complained, the noise stopped. The breakfast at this hotel was terrible for the price. We ordered one omlette and the Continental breakfast, which only consisted of a dry bread basket, and the total came out to $68. We will not be returning.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Experience! Every staff member was polite, attentive, and professional. The hotel is located in a central beach area but feels like a little oasis away from it all. Bathroom and shower was small, and there is alot of construction going on around The Pillars, but that is out of their control. Special place...highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

Lyudmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing, the best customer service we encountered, and we travel often. I would definitely come back and would recommend this place to others. Very clean- rooms were cleaned daily, towels changed daily. Restaurant on property is must try - very tasty food and best presentation. Overall awesome experience!
Stayed 3 nights in Sep 2023

10/10 Excellent

William, Delray Beach

Travelled with family
Liked: Staff & service, property conditions & facilities
The Pillars is a special place! It has a great location on the intracoastal and a short walk to the ocean. The staff is very friendly and helpful. We are especially impressed with the chef and dining experience at the hotel. The food is so fresh and creatively prepared. This was our second visit there to celebrate our anniversary and we’ll definitely return again next year!
Stayed 2 nights in Sep 2023

10/10 Excellent

Anton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pillars was great the staff was amazing. The rooms were clean and the view was gorgeous. We will definitely return to the pillars.
Stayed 4 nights in Aug 2023
Response from Laynie A. on 21 Aug 2023
Our team takes great pride in ensuring the comfort and enjoyment of our guests. Your taking the time to write such a nice review is very special to us. We all look forward to seeing you again soon at The Pillars!

10/10 Excellent

Guillaume

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect small hotel for couples, proximity to the beach and restaurant ! Amazing view on intracostal! Good restaurant! And great staff!
Stayed 7 nights in Jun 2023
Response from Laynie A. on 12 Jul 2023
Thank you for taking the time to share your experience. I am so happy to hear you enjoyed your stay with us!

10/10 Excellent

Edward

Stayed 1 night in Jun 2023

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really excellent stay!
Stayed 3 nights in Jun 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and hotel the reason we continue to visit.
Stayed 4 nights in May 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, relaxing, perfect! 💜💜💜
Stayed 1 night in May 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. Will definitely come back
Stayed 2 nights in Apr 2023

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, staff & service
Great place to stay!
Stayed 2 nights in Mar 2023

10/10 Excellent

Othmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Donna, Fishkill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Carmen, Joseph, and Juan make our stay memorable.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous! I already want to plan my next visit. The staff is top-notch and the food was excellent! I will spread the word!!
Stayed 4 nights in Feb 2023

8/10 Good

Micharl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location. Only issue was the tiny bathroom. Not big enough for two people at once
Stayed 1 night in Feb 2023
Response from Laynie Allison on 17 Feb 2023
Dear Micharl,Thank you for sharing your concerns with us.

10/10 Excellent

Bennett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible, and onsite dining is best restaurant in the area. Amazing view of the intercoastal.
Stayed 7 nights in Jan 2023
Response from Laynie Allison on 17 Feb 2023
Dear Bennett,We are so glad you enjoyed your dining experience. Thank you for your review!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique Hotel, amazing service, amazing location, on the inter-coastal great atmosphere.
Response from Laynie Allison on 17 Feb 2023
Dear Jacob,We apricate your review, thank you for sharing!

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the intimacy of the hotel.
Stayed 1 night in Dec 2022
Response from Laynie A. on 17 Feb 2023
Good afternoon Tracey,Thank you for your review. We are so happy you enjoyed your stay!

10/10 Excellent

miles

Stayed 1 night in Dec 2022

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pillars is truly an amazing gem, and I'm so thankful I found it. I have traveled all over the world, and there is no place that has come close to the level of service from the staff here. They are so incredibly friendly, accommodating, and they go above and beyond to make your stay perfect. The rooms are so nice, beds super comfortable and the property is beautiful and quaint. We had the best time just sitting at the bar, lounging in the pool, eating breakfast on our balcony and sitting next to the ocean on the outdoor patio. It was absolute perfection! We cannot wait to come back.
Stayed 4 nights in Nov 2022

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Aaron

An exceptional small hotel at a great location. Excellent service and I highly recommend.
Stayed 1 night in Nov 2022
Response from Faye W. on 24 Nov 2022
Thank you for taking the time to leave a review of our property. We are so glad you enjoyed your stay with us and our entire staff looks forward to welcoming you back once again to The Pillars Hotel & Club in the near future.

10/10 Excellent

Rachel

Stayed 1 night in Nov 2022

10/10 Excellent

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint boutique hotel with fab views of intracoastal and 1 block from beautiful Ft Lauderdale beach.
Response from Faye W. on 10 Nov 2022
Thank you for taking the time to leave such a wonderful review. We are so delighted you enjoyed your stay with us.

10/10 Excellent

Indy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from Faye W. on 10 Nov 2022
Thank you for taking the time to leave a rating of your stay with us.

8/10 Good

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food is not their strong points
Stayed 6 nights in Sep 2022
Response from Faye W. on 10 Nov 2022
We are sorry to hear that your dining experience was not satisfactory. We greatly appreciate your feedback to help us improve.

10/10 Excellent

Keith, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean
Stayed 4 nights in Sep 2022
Response from Faye W. on 7 Sept 2022
Thank you for your feedback, we are happy to hear that the room and the property were to the highest of quality.

10/10 Excellent

Sandy Santucci and Arcangelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2022

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to get away for a few quiet days and this was recommended by a colleague. We really enjoyed our stay, the staff were excellent and really couldn’t do enough for you, food and drinks at the hotel were great and it was like a little oasis. Many thanks to Guy and the entire team - we will definitely be going back.
Stayed 4 nights in Jun 2022
Response from Faye W. on 7 Sept 2022
Thank you for taking the time to leave such a wonderful review. We are so delighted that you enjoyed our little oasis here at The Pillars Hotel & Club, our entire staff look forward to welcoming you back in the near future.