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Reviews of Holiday Inn Express Ft. Lauderdale Cruise-Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Ft. Lauderdale Cruise-Airport, an IHG Hotel
1500 SE 17th Causeway, Fort Lauderdale, FL

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1027 reviews" "
Rating 8 - Good. 249 out of 1027 reviews" "
Rating 6 - Okay. 160 out of 1027 reviews" "
Rating 4 - Poor. 87 out of 1027 reviews" "
Rating 2 - Terrible. 120 out of 1027 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Flight was delayed so no shuttle. Nor was there any advice forthcoming on how to get there from the airport other than "take a taxi." Scammer tried to charge $120 for a five minute taxi ride. Room was in poor condition, bathroom floor dirty, carpets soiled, air conditioner noisy
Stayed 1 night in Mar 2024

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower door was broken, and toilet made a gurgling noise all night. $450/night for this hotel is an absolute rip-off.
Stayed 1 night in Mar 2024

8/10 Good

Ahide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I needed a place to shower and rest for a few hours as our flight had been canceled. This place was close to airport and offered free shuttle. The shuttle took over 1 hr to pick us up. We had called at 7:25pm & it picked us up at 8:45pm. So this long wait was not pleasant. The staff was very friendly and understood our situation. Since we had to check out at 3:30am we couldn't enjoy any of their breakfast nor enjoy the free shuttle as the earliest shuttle available is after 5am. So we paid for an uber. The staff did offer us a courtesy drink and snack from their vending unit in return for no breakfast and no shuttle. Dispute this situation my husband and I were in, we would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

JIM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was the tv....there was no channel guide ON the itself (as one of the stations), making basically unwatchable. We had dinner at La Bambas (mexican/spanish) restaurant and loved it. The food was very good and the price was very reasonable. It was about a 10 minute walk from the hotel.

10/10 Excellent

Lydia

Liked: Amenities
Clean
Stayed 1 night in Jan 2024

6/10 Okay

VIRGINIA H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two calls to airport to be picked up and Had to wait over an hour for the hotel shuttle in the hot sun.
Stayed 1 night in Mar 2024

10/10 Excellent

Keyendae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. The sewage smell outside was a problem, very strong smell of sewage!
Stayed 4 nights in Mar 2024

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Naw
Stayed 1 night in Mar 2024

4/10 Poor

Phana

Nice area and decent breakfast, BUT my room smelled like musk and the carpet was soo dirty. Dust and dirt in the corner by the door. We found items left behind by previous occupants. Friendly staff.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Travelled with family
There is a free shuttle from the airport to the hotel but you can expect to wait an hour or more for it. When I complained to the front desk they said there was nothing they could do. So we ended up taking a cab after waiting an hour. Once we arrived, the hotel was average and the room was reasonably clean but the bathroom needed some updates-- the toilet was loose so when you sat on it it moved, the shower needed recaulking, etc. We only stayed one night so it was no big deal, but I would not stay there again. We paid over $450 USD for the night and it was not worth the price.
Stayed 1 night in Mar 2024

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
The moment we step in the room , it smell disgusting, very musty. We request change room. We waiting for like 10 minutes because the front desk guy was very busy . Only 1 staff work and there’s a few guests waiting in line. The front dest guy give me the other room on the same floor 110. He even check it before we go in. But this time the key card doesn’t work. We have to go back wait in line for him to open the door. Eventually, we still end up getting a musty room. This room 110 is slightly better than 101 but still smell very bad. It’s like basement or house’ve bern flood smell. I decide to compromise because it was 12:30 midnight. Me and me kids were exhausted after the long hour flights. My husband questioned the front dest staff why everyone get 2 floor room. It’s seem like most ppl in line get second floor room while they just give us room on 1 floor. He didn’t really answer our questions! By the way, the front dest staff said he will reprogram the door key. He never fix it. We can’t use the key at all. We end up ask family member open door if someone go out. I wouldn’t book this hotel again when I’m back in ft laudable. Very bad hotel experience! Why would you give customers a room the key card doesn’t even work? I truly don’t understand! Not to mention the musty smells that we don’t rest good! I wouldn’t recommend this hotel to anyone.
Stayed 1 night in Mar 2024

6/10 Okay

Sherri

Liked: Staff & service
Updated
Stayed 1 night in Mar 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Carol, San Antonio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Generally it was convenient, pleasant and practical. In our room, however, the floor was quite dirty and I think it was primarily from a very dirty & very worn carpet.....I am not necessarily criticizing the cleaning staff (everything else was spotless) & I heard them vacuuming when we checked in. I went barefoot in the room and my feet picked up dirt and hair. Fortunately, I had slides to wear after washing my feet....Other than this, this was a good place.
Stayed 1 night in Mar 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Domingo, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying prior to boarding a cruise. Enjoyed the location, within walking distance of several restaurants. Breakfast staff was great keeping the hot breakfast items stocked considering the large number of guests in the dining area.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jemmy

Disliked: Cleanliness, amenities, property conditions & facilities
Not what expect it
Stayed 1 night in Mar 2024

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

Christine, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comeal Bennett on 17 Mar 2024
Thank you for your recent stay with us, glad to hear everything went well.Look forward to having you stay with us again.

10/10 Excellent

edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet.clean
Stayed 1 night in Mar 2024

10/10 Excellent

Diane, Jensen Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfy beds. Parking.
Stayed 1 night in Mar 2024
Response from Comeal Bennett on 13 Mar 2024
Dear Diane,Thank you for your recent stay with us, glad you enjoyed our comfy bed and convenient parking.Hope to see you again soon.Thanks

2/10 Terrible

Bradley, Cudjoe key

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid 360.00 dollars for this hotel. I'm loyal to Holiday Inn Express and I'm a platinum member. This is the dirtiest and most outdated hotel I have stayed in. The room was very dirty and there was a huge dresser that blocked my handicapped access to the room. I would not recommend. The room walls are thin and I was awake most of the night due to the yelling neighbors next door. This is a price gouging hotel that would be worth 50.00 a night not 360.00. This hotel needs to be demolished.
Stayed 1 night in Mar 2024
Response from Comeal Bennett on 13 Mar 2024
Dear Bradley,Thank you for your recent stay with us, we appreciate your feedback so we know how we can improve. We apologized that your stay did not meet your expectations. We understand your frustration and would like to discuss further with you to see how we can better resolved the issues encountered so this does not happen again.We would love to hear back from you at your convenience.Sincerely,

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comeal Bennett on 13 Mar 2024
Dear Simon,Thank you for your recent stay with us, glad everything went well. We appreciate you taking the time to let us know how we are doing.Look forward to seeing you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service
There was a long line to check in The pool was too cold to swim
Stayed 1 night in Feb 2024
Response from Nigel L on 6 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Nigel L General Manager

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were amazing, breakfast could have went a little later.
Stayed 3 nights in Feb 2024
Response from Nigel L on 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location walking distance to shops and eateries. Hotel was nice and clean, just a little dated.
Stayed 1 night in Feb 2024
Response from Nigel L on 6 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

6/10 Okay

mike

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

dian, Port St Lucie

Stayed 1 night in Feb 2024

4/10 Poor

SHARILEE, Waterloo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks very run down and tired. Though the front desk was helpful getting our bed made when it was overlooked.
Stayed 2 nights in Feb 2024

2/10 Terrible

Doug

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy holes in walls. Light broken tv didn’t work
Stayed 1 night in Mar 2024
Response from Nigel L on 6 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Nigel LGeneral Manager

2/10 Terrible

Pernell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of sewage treatment plant.
Stayed 1 night in Feb 2024
Response from Nigel L on 28 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Nigel LGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful!
Stayed 1 night in Feb 2024
Response from Nigel L on 28 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

10/10 Excellent

William, Hartford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is right
Stayed 1 night in Feb 2024
Response from Nigel L on 28 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

4/10 Poor

Arissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC so loud it was impossible to sleep and room smelled musty and dirty
Stayed 1 night in Feb 2024
Response from Nigel L on 28 Feb 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Nigel LGeneral Manager

10/10 Excellent

Darlene

Stayed 2 nights in Feb 2024
Response from Nigel on 24 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Feb 2024
Response from Nigel on 24 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

2/10 Terrible

Deborah

Stayed 3 nights in Feb 2024

2/10 Terrible

Juan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at 7 and we were asked to wait for a room (we did not get a waiting time) or to get a first floor room which we did. The first floor room was extremely dirty, and smelled bad. Very disappointing for a room that cost $400
Stayed 1 night in Feb 2024
Response from Nigel L on 20 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Nigel LGeneral Manager

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Feb 2024
Response from Nigel L on 20 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

8/10 Good

Donna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My one complaint was that walking around the room in white socks left them very dirty. You really should clean your carpets more often. But the room otherwise was just fine. Very comfortable beds.
Stayed 1 night in Feb 2024
Response from Nigel L on 20 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Even with the one complaint. I will make sure the staff looks into this.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

10/10 Excellent

Ernest

Travelled with group
Liked: Amenities, property conditions & facilities
Toya- check in- very welcoming and friendly
Stayed 1 night in Feb 2024
Response from Nigel L on 20 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The upkeep is not the best. It’s fine for 1 nights sleep, but anything more look elsewhere.
Stayed 1 night in Feb 2024
Response from Nigel L on 20 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Nigel LGeneral Manager

10/10 Excellent

ALBAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and easy!
Stayed 1 night in Jan 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

6/10 Okay

Alison

Great location and convenient for airport and my favourite tiki bar, Boatyard. Left too early for breakfast so cannot comment on. Rooms are spacious and clean. Watched a little of the superbowl but nowhere to pick up a drink. The hourly shuttle to the airport is very convenient. Next time I’ll try breakfast!
Stayed 1 night in Feb 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Feb 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

10/10 Excellent

Henry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

10/10 Excellent

L Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to be close to the Everglades port!
Stayed 1 night in Feb 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nigel L on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nigel LGeneral Manager