Dear Maurice, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Alan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management

Dear Darline, We sincerely apologize for the dissatisfaction you experienced during your stay. Providing exceptional customer service is paramount to us, and we regret that we did not meet your expectations. Your feedback is valuable, and we will address this issue with our management team to ensure improvements are made. Please accept our apologies for any inconvenience caused. We strive to provide a positive experience for all our guests, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Darline, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We are sorry for the issues you had with our staff. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Darline, Thank you for the honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and for any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management

Dear Kashaera, Thank you for updating your review. We are delighted to hear that you found your room clean and comfortable. We believe that fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. However, we are sorry for the smell that you mentioned and will check and take action. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jennifer, Thank you for reviewing our hotel. We are delighted to hear that you enjoyed your overall experience, but we understand that there were some areas where we fell short of your expectations. We always strive to exceed our guests' expectations and apologize for any inconvenience caused during your stay. We appreciate your choosing our hotel, and we hope to have the opportunity to welcome you back soon for an exceptional experience that meets all your needs.Sincerely,Hotel Management

Dear Tayla, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Sharon, Thank you for sharing your feedback following your recent stay at our hotel. Our commitment to providing each guest with pristine accommodations is unwavering, and we apologize for failing to meet your expectations. We will promptly address this matter with our housekeeping team to ensure consistent delivery of immaculate and welcoming accommodations. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Aretha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Clifford, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jeffrey, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry we did not meet these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Maurice, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Mark, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. We will use your feedback as an opportunity to enhance our services. Thank you for bringing this to our attention. We hope you will choose to stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Samantha, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Elizabeth, We are thrilled to hear about your positive experiences with our Front Desk Personnel and Manager. Donna, Cory, Lee, and David are invaluable team members, and we are delighted that they have made your stays memorable. Our priority is to provide exceptional service and create a welcoming environment, and we are grateful for your kind words. We consider it an honor to be your "home away from home," and we look forward to continuing to exceed your expectations with each visit. Thank you for your loyalty and for taking the time to share your feedback.Sincerely,Hotel Management

Dear Gino, Thank you for the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Fenton, We want to thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Dale, Thank you for taking the time to share about your visit. We apologize for any disappointment you experienced with some aspects of your stay. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for future upgrades and modernization of our property. We hope you will revisit it the next time you are here.Sincerely,Hotel Management

Dear Michole, Thank you for staying at Extended Stay America. We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at our hotel, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Elizabeth, It was a pleasure hosting your recent stay at Extended Stay America! Thank you for your generous comments and for highlighting our convenient location. On behalf of everyone here, we invite you to stay with us again the next time you visit the city!Sincerely,Hotel Management

Dear Marc, Please accept our apologies for your disappointment during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance. Sincerely,Hotel Management

Dear Jose Luis, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and I'll be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay here at Extended Stay America.Sincerely,Hotel Management

Dear Latoya, Thank you so much for your outstanding review. We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Kenisha, Thank you for choosing us. We understand the inconvenience caused by the false fire alarm that went out in the middle of the night, disturbing your sleep. Please accept our apologies for the same. Our technical team is already at work to check the fire alarm of your suite. Further, we regret any disruptions caused due to the cleanliness expectations in the room. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely,Hotel Management

Dear LaVenda, We appreciate your feedback. At Extended Stay America, guest safety is our top priority, and we sincerely apologize for any inconvenience caused by the fire alarm. Rest assured, our team is thoroughly investigating the issue to prevent any future occurrences. We appreciate your understanding and hope to welcome you back for a more seamless stay.Sincerely,Hotel Management

Dear SUNDAE, We sincerely apologize for the cleanliness issues and the moldy smell you encountered during your stay. Your feedback is crucial, and we regret any inconvenience caused. We are actively addressing these concerns with our housekeeping team to ensure a more pleasant environment for our guests. Your satisfaction is our priority, and we appreciate your understanding. If your travels bring you back, we would be grateful for the opportunity to provide you with an improved and more enjoyable experience.Sincerely,Hotel Management

Dear Danielle, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you, and we are sorry if this was not your case. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Jevon, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely, Hotel Management

Dear Cornelius, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management

Dear Alexander, Thank you for sharing your remarks about your recent visit to our hotel and appreciating the customer service you received from our associates. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Antonio, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely, Hotel Management