Focus Mall

Don’t help with any concerns whatsoever. Treating clients poorly. No TV, soap dispenser is empty until you have to ask for it, no hair dryer. Very poor service.

Good accommodation, staff friendly

the apartment wasn't at the address, I've received a confirmation email on the day and it was showing a different address, not far but it feels weird when you go to a city you don't know. The apartment was not as modern as in the photos there's no photo on the website which would actually show the place where we stayed. The communication was very bad, felt like I'm bothering the guy, I've asked by Expedia message how does it work a week before we went, there was no reply for 3 days, then i wrote it's worrying me a bit that there's no response, very poor communication, I've booked apartments in other cities and this time I've felt that I'm troubling that guy. The place was clean, but there was not even 1 bag of tea nor sugar sachet nor bottle of water (we've stayed for 1 night). the apartment was situated in a very good location with shops nearby. overall it was very stressful for me not to know where we're gonna sleep til a few hours before the booking.