Ratings based on 534 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom GA

Overpriced for the amenities.

Posted 26-Apr-2015
Pros: Exterior is well maintained.
Cons: The food in both restaurants need to be priced right (about 1/2 of current).
Location: Keys are over-hyped. I have seen better beached on the panhandle of Florida. There are no real beaches here. Most areas look run-down.
Nice location. There is no real beach here. The beach is mainly a water sports renting area. The Tiki bar concept in the Keys is a pure rip-off. Food and drinks are overpriced. The restaurants are very expensive for the quality of food. The 7 mile bridge is nice with a small veterans park area on the west end.
5 out of 5
for Everyone
by A verified travellerfrom Boston Ma

Nice hotel with townhouses with kitchens.

Posted 25-Apr-2015
Great stay. Everything on site, beach, pool, outside cafe, within easy walking distance. Friendly staff. Lots to do with kids nearby-dolphin research center. Turtle hospital, snorkeling.
3 out of 5
for Everyone
by A verified travellerfrom Rocky Top, TN

Ocean view was not ocean view, very costly

Posted 22-Apr-2015
Pros: It was new, clean felt safe, but not the ocean view as it said, could not see the ocean, looking thru trees, too expensive
Cons: Better rates on the back rooms.
Tiki bar on the beach was nice, expensive, but right on the water. $400 plus and not ocean front or ocean view as rated.
5 out of 5
for Couples
by A verified travellerfrom Miami, FL

Tranquility Resort is Super Tranquil

Posted 20-Apr-2015
Pros: We loved how everything was so well kept.
Cons: Need to provide breakfast
Location: We loved the location, its an hour and a half away from Miami, the pools and tiki bar kept us in the resort. we didn't explore outside the resort.
We decided to celebrate our anniversary weekend here and we were not disappointed. We loved it!!! The hotel is beautiful, the room was spacious and clean and the ambiance was very relaxing. Will come back again for sure.
2 out of 5
by A verified traveller

Terribly uncomfortable beds

Posted 18-Apr-2015
Pros: Walk on to beach. Beautifully maintained grounds
Cons: Desperately needs new beds with adequate back support
Location: Adjacent to private beautiful beach
The outdoor facilities and grounds are beautiful and the rooms are clean and nicely decorated. However the beds were extremely uncomfortable - this opinion was shared by the 3 of us in the room. The thin mattresses sit on wooden frames without box springs. They sagged in the middle and made loud creaking noises.
3 out of 5
for Everyone
by A verified travellerfrom westminster, md

No closets unless you are in a premium room

Posted 22-Mar-2015
Pros: We really liked the location and the waterfront area. The activities were lots of fun. We did a short trip with Bert on a wave runner.
Cons: Closets in each room would be a huge improvement.
Location: The resort is just north of the 7 mile. Key West is close enough for a visit. We like Sombrero beach and snorkeling at sombrero reef.
Our room was fine with one glaring exception, there was no closet. No hangers. No place to hang anything. When I called the front desk to ask where the closet could be hiding I was told only the premium rooms had them. Hum, that's a first for me. The beach and waterfront area is lovely and a great place to have a drink and watch the sunset. The front desk staff was efficient but lacked any warmth. That's fine in a motel maybe but the staff at a resort should make more of an effort. One issue that we noticed is that there is no laundry service unless it's a cottage but we were told by the front desk that there is no laundry mat in all of Marathon, yikes!
5 out of 5
for Everyone
by A verified travellerfrom New Jersey

Nice condo-like property.

Posted 15-Mar-2015
Pros: Location and it has an actual beach! This is very rare for the Keyes. Nice pool also.
Cons: Parking is tight. Rooms do feel like they are on top of each other, but we didn't have an issue, just moved to a different balcony!
Location: Swimming, bird sanctuary, turtle hospital, hiking, national parks, fishing
Hotel is a perfect location. Rooms comfortable, fans throughout. 4 decks, all private! Nice TVs and good cleaning service.
2 out of 5
by A verified travellerfrom TN

Leave the rules for kindergarten

Posted 03-Mar-2015
Pros: Property was nice.
Cons: Positive Customer Service!!!! Lose all the rules and focus on the customer!!!
Location: Key West - 1 hour away.
Our friends arrived before we did. When they checked in, the staff were rude and insulting to our friend. They were more focused on review of all of their "rules" and "fines" for rule violation than care of accommodation. Our friends walked to the Tiki Bar ... just checking out the property. Most seats were empty, but they were quickly informed that they were not allow to sit in one of their chairs unless they were ordering food or a drink. Maintenance had to be called right away on two different issues in the room. My husband, who the trip was planned for, upon hearing of their experience upon their arrival, suggested that we find somewhere else to stay. My personal experience was that the office staff seemed that any questions or request for assistance seemed a major inconvenience to them. We did meet two nice staff people while we were there. The beach area is on the bay. Although being by the water was nice, there was a stench. Took a swim and then I smelled really bad. The property was nice, but with all the "rules" and the lack of positive customer service, it was not a positive experience. Expectation was a "laid back" atmosphere in the Keys, but what we found was the opposite. Very disappointed!!!
3 out of 5
for Everyone
by A verified travellerfrom W

Very nice hotel with private beach

Posted 11-Feb-2015
Last minute booking for an overnight stay in Marathon. Room was spotless but we were placed in a off area near housekeeping and fitness facility.
5 out of 5
for Everyone
by A verified traveller

What a Find!

Posted 08-Feb-2015
Booked this as a last minute trip down to the Keys. We were pleasantly surprised that the property and room were exactly as pictured on the website. Beautiful property with great private beach. Rooms were immaculate. We stayed in room 6. The turtle hospital in right next door. The only drawback is the turtle hospital does daily tours that can be clearly heard. I would recommend stayin on the other side of the property. Other than that, it was an amazing experience, we didn't want to leave!