Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom TN

Leave the rules for kindergarten

Posted 03-Mar-2015
Pros: Property was nice.
Cons: Positive Customer Service!!!! Lose all the rules and focus on the customer!!!
Location: Key West - 1 hour away.
Our friends arrived before we did. When they checked in, the staff were rude and insulting to our friend. They were more focused on review of all of their "rules" and "fines" for rule violation than care of accommodation. Our friends walked to the Tiki Bar ... just checking out the property. Most seats were empty, but they were quickly informed that they were not allow to sit in one of their chairs unless they were ordering food or a drink. Maintenance had to be called right away on two different issues in the room. My husband, who the trip was planned for, upon hearing of their experience upon their arrival, suggested that we find somewhere else to stay. My personal experience was that the office staff seemed that any questions or request for assistance seemed a major inconvenience to them. We did meet two nice staff people while we were there. The beach area is on the bay. Although being by the water was nice, there was a stench. Took a swim and then I smelled really bad. The property was nice, but with all the "rules" and the lack of positive customer service, it was not a positive experience. Expectation was a "laid back" atmosphere in the Keys, but what we found was the opposite. Very disappointed!!!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom W

Very nice hotel with private beach

Posted 11-Feb-2015
Last minute booking for an overnight stay in Marathon. Room was spotless but we were placed in a off area near housekeeping and fitness facility.
5 out of 5
Recommended
for Everyone
by A verified traveller

What a Find!

Posted 08-Feb-2015
Booked this as a last minute trip down to the Keys. We were pleasantly surprised that the property and room were exactly as pictured on the website. Beautiful property with great private beach. Rooms were immaculate. We stayed in room 6. The turtle hospital in right next door. The only drawback is the turtle hospital does daily tours that can be clearly heard. I would recommend stayin on the other side of the property. Other than that, it was an amazing experience, we didn't want to leave!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MIAMI BEACH

Posted 04-Feb-2015
Pros: location
Location: 1h from Key West
very nice staff,excellent location , beautiful swimming pool with iguanes! Bar on the beach,luxurious vegetation, Beautiful townhouses
5 out of 5
Recommended
for Everyone
by A verified travellerfrom H

Gem

Posted 29-Jan-2015
Tranquility bay is a little slice of heaven in the Keys. Immaculately kept, each unit is set up for comfort. Two pools and a beach, Tiki bar, restaurant and in walking distance to businesses. Also onsite water sports...you can relax in any way you want
5 out of 5
Recommended
for Couples
by A verified travellerfrom Austin, Texas

Outstanding hotel, restaraunts, POOLs, and beaches

Posted 27-Jan-2015
Pros: It was indeed traquil but couple and family oriented. Every staff member was interested in our enjoyment and we felt went out of their way.
Cons: Just maintain the same quality going forward!!
Location: We just stayed on the hotel grounds for 24 hours. Did not want to go anywhere else (had been in Key West for a week)! Great stop on way to Miami AP.
Stopped off here after a week in Key West. Key West is kinda rough and ready with a lot of people (our style) so we were ready for relaxation and being pampered. Absolutely loved everything about Tranquility. A perfect end to a great vacation!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom pembroke pines, FL

Beautiful and Tranquile hotel

Posted 27-Jan-2015
Second time at this hotel and the same awesome sensation!! Calm, beautiful and Tranquile !!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Illinois

Beautiful place to stay

Posted 25-Jan-2015
This place and it grounds area were beautiful. However, we didn't get a good nights sleep the whole time we were there. The beds were as hard as rocks and there no curtains at the bedroom windows. There were street lights right outside our window and it made the room so light that we could not sleep. We told management about it. Other than that it was a wonderful place to stay, all new interior, appliances and furniture.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kissimmee

A beautiful piece of Paradise

Posted 17-Jan-2015
Tranquility Bay is a very quiet, private family friendly resort. It is very convenient to all the restaurants and and activities in Marathon. So nice to return to the resort and walk along the white sandy beach, have tropical drinks at the Tiki bar or just chill on the chairs on your private veranda.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom miami fl

Beach house

Posted 15-Jan-2015
The view was amazing I felt like if I was in the carribean. The rooms and the beds were amazing. Overall the fanciest and best hotel in the keys. I stayed here last minute wish I could of stayed more I don't want to leave. The hotel was very clean and service was excellent. This is excellent for a family getaway