Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from boston

tranquil in tranquility bay

Posted 25-Jul-2015
Pros: the accommodations are great for families.
Cons: Could have a little more to do there
Location: close to snorkeling and dive shops.
Loved the cottage. Very clean would be great to have some music at the pool and perhaps a small bar in the pool area. Grounds were beautiful, but a little too quiet and we are not loud people.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2015
Great experience! No complaints here! Nothing else to say really.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2015
Beautiful beach, great service, warming environment.
3 out of 5
Recommended
for Everyone
by A verified traveller from FL

This could be so much better!!!

Posted 15-Jul-2015
Pros: The room, clean, fresh, big and comfortable.
Cons: Guest services, some control around the comun area.
Location: For those like us who love lower keys there is a lot to do around this place.
Clean, nice rooms, confortable. Pool has no regulations so people from the bar with alcohol in their hands and some of them with their ladies were at the pool at the same tame children were swiming and playing. Tha water at the beach is not moved well and often enough which makes it dirty and it doesn't smell so good. Unfrendly, unkind people at check-in. Absolutely will wash their hands because I did not reserved directly to them. So I pay for a waterfront and I got a mini golf court.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2015
Tranquility Bay lives up to it's name. A perfectly, relaxing getaway for couples or families. My room was clean and beachy chic. The beach and gardens are stunning. The only down side for us- there is not a breakfast restaurant on site. Next time I will plan ahead & bring munchies for the morning.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ft. Lauderdale

Greta beach resort in the Keys

Posted 12-Jul-2015
Pros: On site restaurant was simply excellent. Both food and service was great, especially for a holiday weekend.
Cons: Staff at front desk would often not answer phone.
Overall the experience was excellent. The landscaping is very tropical and location is perfect. Plenty of restaurants nearby if you chose to leave resort. Rooms were large with great balconies on bottom and upper levels. Activities staff was also helpful. This resort is a good fit for families or couples.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Home away from home

Posted 11-Jul-2015
Awesome place! I work in a hotel my self. I have stay in several hotels down the Keys. The best so far. The rooms are very comfortable and very clean. We will definitely come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Palm Beach

Beautiful and tranquil.

Posted 01-Jul-2015
Pros: Comfort Quiet Beauty Tranquility
Cons: On site restaurant for bfast, more ice machines located throughout facility perhaps a small store for everyday products.
Location: Great location. We actually were told we should have a web site to be a spokesperson as we have first hand knowledge of all the wonderful places to go
Wonderful and relaxing stay. We travel to the keys often as it is a quick get away for us. Have wanted to stay there for a long time and very glad the timing was right this past week. We definitely plan on returning in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Tranquil

Posted 15-Jun-2015
Pros: Everything!
Cons: Atlhough I only used the gym once in my 4 days there I just felt it was small and not a lot of room to work out.
Location: Perfect location to take a day to go down over the 7-mile bridge to Bahia Honda State Park or north of the hotel to visit the Dolphin Research Center!
This resort is a very relaxing and a beautiful place to stay. I loved that I could swim in the beautiful pool that is to be used by everyone but if I needed something quieter and peaceful, I could go to the "adult only" pool. I swam in both pools and the beach on the property. The Tiki bar was awesome with great food, great service, and everyone there was friendly and accommodating. The rooms were clean, bright, spacious and beautiful and I absolutely loved the back porch to sit at night with a cocktail and look at the ocean. Great for families or a romantic getaway!
5 out of 5
Recommended
for Everyone
by A verified traveller from tennessee

nice

Posted 14-Jun-2015
Pros: clean
Cons: smoking section area
Location: keys
staff nice ,pretty hotel, wonderful flowers, nice décor.