Ratings based on 321 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from tx

Amazing

Posted 20-Oct-2014
This hotel is amazing! There is everything you need. The restaurant is very nice. Will go back for sure!
5 out of 5
Recommended
for Everyone
by A verified traveller from wash dc

Will be coming back

Posted 20-Oct-2014
Pros: We stayed in a cottage and really enjoyed the double decker porches
Location: We visited the turtle hospital next door. It was a great experience and well worth it.
Everything was excellent. My husband and I enjoyed our stay. Good location, excellent resort. Clean safe convenient. Will not consider staying anywhere else. Loved the pool and the beach and the tiki bar. We did not get a chance to eat at the restaurant but we heard other guests raving about it.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Homely feel and so close to the beach

Posted 17-Oct-2014
Pros: Room, the view, and the distance to the beach
Cons: Size of bathrooms, and the tv (like to watch a bit before bed)
Location: Found there wasn't much to do that was in our price range
Thought we were right on the beach when booked but not so close. However, it was less than a 2minute walk so can't complain. Only used the pool twice, and although there were many families there, still had plenty of room to swim and relax. There is also a relaxation pool here which doesn't allow children in, which is a nice option to have if you really want to get away from it all. Most days we spent on our top balcony (yes we had two), which was really relaxing as you could see the beach and the pool from here, so only complaint was we could hear children shouting one do the evenings, but they are kids at the end of the day. There was a tiki bar on the beach itself, but not much of a drinker (although we did buy ciders from the local supermarket the one day). There were 3 toilets in our home away from home, and also 2 showers which were a tad small but manageable. Each evening we would go down to the beach and watch the sunset which was stunning. Not many places to eat if ur into the fast food chains like we are, although there is a subway, and popeyes. Plenty of places if you like fish, and there is a restaurant inside, but we were happy to buy from the local supermarket and cook inside with the microwave. Loved the resort itself, but found there wasn't loads to do as was on a bit of a budget
4 out of 5
Recommended
for Everyone
by A verified traveller from Charlestown, In

Nice place with beach

Posted 15-Oct-2014
Very nice place to stay. Only downside is usable beach area is small. Nice & clean large pool. Kid friendly place.
4 out of 5
Recommended
for Everyone
by A verified traveller from nj

beautiful property

Posted 14-Oct-2014
Pros: pool, beach front bar.
Cons: chairs on deck.
Location: the area is ok. The state park is gorgeous. snorkeling, fishing in area. quiet at night.
beautiful, well kept property. large pool. large room with no closet. good size bathroom. would have been nice to have chairs on the deck to sit outside. beachfront bar and limited menu. the outside region of hotel was o.k.
2 out of 5
by A verified traveller from Indiana

Expected so much more...

Posted 13-Oct-2014
Pros: The resort itself looked nice as was well kept. The room was nice and had plenty of space.
Cons: Bilingual staff who can also speak English. Keep the pool and beach bar opened passed 9:00pm. Make quests feel more welcomed and follow-up.
Location: Try the local restaurants. Drive through the keys and experience the many activities they have to offer.
My wife and I booked a partial ocean view room. Once we checked in and arrived at our room, our "partial ocean view" was barely visible and from only the upstairs bedroom. We returned to the front desk and requested a different room which we were given the following day. This was still somewhat unacceptable as we had to pack up the following morning, check out and return again the following day at check-in time. If you're looking for rules, this is the resort for you. There were rules for everything all the way down to drinks on the beach. Everything pretty much closes at 9:00pm so you'll need to figure out what to do with the rest of your evening. (The pool / beach bar / restaurant) You may want to polish up on your Spanish as our cleaning crew that came to clean our room could not speak English and even asked if we knew Spanish. I can't for the life of me think of why any resort would not hire employees who can speak the local language especially if they have any contact with the customer. On a positive note, the resort itself was quite nice from a view standpoint and our room was comfortable and had plenty of space. Overall, my wife and I never felt comfortable at this resort. We've stayed at many resorts and this one shouldn't be called a resort. We felt as welcomed as we would at a Motel 6.
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Wonderful

Posted 12-Oct-2014
Pros: Large condo. Well maintained grounds.
Cons: Breakfast and one of the two restaurants. Even a continental breakfast.
Location: Sombrero Beach and Sunset Grill.
Beautiful condo with full kitchen, loved the adult pool, beach and sand were an unexpected surprise. Grounds were gorgeous and well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely resort,wish web had stayed longer

Posted 11-Oct-2014
Had a great time at this resort, 2 bedroom unit was spacious with all mod cons
3 out of 5
by A verified traveller from Chicago

Very poor Internet access

Posted 10-Oct-2014
Pros: Location and view
Cons: INTERNET needs to be revamped and re-done completely and meanwhile stop advertising availability of Internet
Location: McDonald's where you can get access to much better Internet
The main problem was internet. I was counting on this to get my work done. They advertised it But it was not working for 2/3 days and when they finally said it was fixed it was very substandard and so slow that it was non-existant. Nearby McDonald's had better access where I spent most of the time to my work done. They must have subscribed to some very cheap vendor. They should give a rebate on the hotel charges as this is false advertising. I lost business because of this and was quite upset and told them so. They were polite but did nothing I will NEVER go there unless I was not looking for access to the world thru internet. Very disappointed
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Oct-2014
Great place to stay!!! Clean, spacious and it was everything it advertised and more!!