Ratings based on 1,246 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Family Springbreak 2015

Posted 28-Mar-2015
Pros: By far the beach.
Cons: Restaurant needs an update and better food services for the beach as well as a bar on the beach.
Location: All access to everything Key West.
For the cost, the hotel facilities and condition were disappointing. The best things about the hotel are great beach / ocean access for Key West and ability to utilize all facilities on the sister property. Very disappointing was hotel restaurant, dark and unwelcoming venue, very poor service, and mediocre food. This property needs better beach service as well.
3 out of 5
by A verified travellerfrom Ft lauderdale

Hotel needs to be updated

Posted 28-Mar-2015
Everything is old and dirty. Elevators broke during our stay. Power went out during our stay. All of the patio furniture is stained and old. There is a nice hotel here on the beach but they need to update it.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom hightstown, NJ

Nice hotel

Posted 21-Mar-2015
Pros: Hotel being on a beautiful beach and close to many activities
Cons: Improve WIFI services. People are paying a lot to be staying there.
Location: Great location and activities
I loved most everything about this hotel other than the noise from powerwashing outside my room. And the hotel WIFI was horrible ! Other than that the place was outstanding.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome hotel on the only natural beach on KeyWest

Posted 20-Mar-2015
It's a beautiful place to stay and all of the staff are very nice and helpful. They will do everything from carry your backs to help you find things to do threw out the days you spend with them. Defiantly going back!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom virginia

Great I will definitely be back

Posted 16-Mar-2015
A++++ it's beautiful the pool and also having the sea very close is nice. Clean rooms and well mantained hotel.
2 out of 5
by A verified travellerfrom canada

mauvais service

Posted 15-Mar-2015
Pros: restaurant
Cons: Des employés plus accueillants et qui ont l'air d'aimer leur travail !
Location: très bien situé
Les employés n'étaient pas très accueillants. Aucun sourire, bonjour, etc durant notre séjour de quatre jours. Le restaurant au bord de la plage était toutefois agréable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Massachussets

Relax

Posted 15-Mar-2015
Location: It's a great location just off Deval St. Quiet, you can get to the other end of Deval after a short walk.
Anything one might need is right at the resort. We really enjoyed the relaxing time on the private beach and by the pool.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Minnesota

You get what you pay for...!

Posted 10-Mar-2015
Pros: Quiet, room was very clean, private balcony was perfect.
Cons: Keep more coffee out in the AM...they ran out and the staff had to go to the kitchen to get me a free cup. Keep more coffee out!
Excellent stay. I know things in Key West are expensive...and I'm not used to paying $500+ for a hotel room per night but this was worth it. The staff was top notch and the location is second to none. I paid the $30 a night for valet parking and it was worth it. Secure and they had my car to me when I needed it. The room was amazingly comfortable. It was so quiet...never even heard another guest around. Everything was great...I'd definitely recommend it again...stayed 2 nights there myself and will definitely book it again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Mar-2015
The Reach is a great hotel. Everyone was friendly and approachable. Location is just about perfect since you're far away from most of the Duval Street noise. Beautiful pool and beach area. The rooms are spacious and inviting. Views for ocean front and ocean view spectacular.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Mar-2015
We had a great stay. Perfect quiet location. Loved having a beach