Ratings based on 1,285 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Liberty Center, Ohio

Key West Vacation

Posted 25-Apr-2015
Pros: The Staff was nice
Cons: Read above comments
Location: Everything was fine the buttrerfly exhibit was great.
Hotel staff were fine - The Resturant was going thru change or something wasn't sure if it was going to be open or not for dinner. The room was very uncomfortable. still have a crook in my neck trying to watch tv in bed. Getting in and out of the shower was next to impossible with the counter top hitting you in the side getting in and getting out of the shower. This room could never be used by older couples for sure . Just disappointing for the top of the line Hilton Hotels.
3 out of 5
by A verified traveller

High end hotel but lacks basics

Posted 24-Apr-2015
Cons: Usability.
This is clearly a high end hotel, from beginning to end. However, especially for this price, I would have loved to have basic amenities, such as hooks and bars in the bathroom to hang up toiletries bags and towels. The faucet also looked really modern, but was barely usable. I guess some people like it, but not me.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom MN

Nice hotel.

Posted 23-Apr-2015
Nice hotel overall. The few things they could improve on is the beach had seaweed that had washed up. The guests had to walk thru it to get to the ocean they did not rake it up. The breakfast at the restaurant was extremely over priced. If you plan on going there I would suggest eating elsewhere. Beyond that the Reach was very nice.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom baton rouge

Posted 22-Apr-2015
Pros: facility and setting were excellent.
Cons: Management.
Not all of employees were considerate or courteous.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2015
Pros: Locaton
Lovely resort, and staff was extremely attentive and responsive!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Very nice room, extremely helpful and friendly staff and beautiful clean surroundings. Would definitely recommend this hotel.
2 out of 5
by A verified traveller

Preis-Leistung komplett ungenügend

Posted 15-Apr-2015
- zu kleine Zimmer - extrem hohe Preise - absolut ungenügendes Preis-Leistungsverhältnis - keine Benefits für HH-Gold - Hotel würde ich nicht weiter empfehlen!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Minnesota

Great Place to Stay

Posted 15-Apr-2015
Pros: Great Place to Relax Hotel Pool and Grounds crew take pride in their work and it shows with cleanliness and immaculate grounds keeping
Cons: Yes, we are on vacation but drink prices at the pool bar did not have to cost and arm and a leg. Breakfast buffet is way overpriced.
Location: Key West is a Fabulous place to explore and enjoy.
Hotel Staff and Grounds were exceptional. Pool and Ocean great place to relax and meet other travelers.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NC

Didn't want to leave!!

Posted 12-Apr-2015
Absolutely loved it here! The staff is so so nice and accommodating and friendly. The beach is so beautiful. Quiet location but close to Restaurants, bars and shopping. Typically at the end of a vacation we are looking forward to getting Back to our own house, beds, etc - this is the first time we did NOT look forward to getting home!
1 out of 5
by A verified travellerfrom Seattle

This is a 2 1/2 star property at a 5 star price

Posted 08-Apr-2015
Pros: the beach
Cons: The service could be improved by 90%
While this hotel has the name Waldorf Astoria attached to it do NOT be fooled. This is property does NOT live up to it's name. We have stayed at 5 star properties all over the world and even my 8 year old wondered what was wrong with the service at this property. The service was terrible. Our courtyard view room looked out over a parking lot, everyone morning at breakfast they failed to deliver the latte I ordered. There was NO cocktail service at the pool or beach even though they say there is. The maid service arrived late almost every day and one day as late as 6pm. The building has the look and feel of a motel 6. Their sister property Casa Marina is beautiful with wonderful service and stands in stark contrast to this property which fails in ALL ways to live up to its name. Do not stay here it is very over priced for what you get.