Ratings based on 1,167 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Dec-2014
Near the water. Great beach. Nice rooms. The restaurant at the property is completely over priced for the quality. I'd suggest to eat off property.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta, GA

License To Chill

Posted 27-Dec-2014
Chilling on the beach with wonderful staff to wait on you, yes, that is The Reach! If you need a respite from life, The Reach is the place.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excelente

Posted 25-Dec-2014
Somos um casal jovem e com bom poder aquisitivo. O melhor de Key West é a combinação praia & rua Duval. O hotel tem praia privativa e fica muito perto da Duval. Então você encontra tudo que precisa em 1 minuto. O resort oferece ótimos servicos, desde o cafe ate massagens. Tudo pago a parte.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom franklin square, ny

Staff listen, and adjusted our reservation

Posted 24-Dec-2014
We were not satisfied with the room, we didn't get a hassle, we were shown another room,which we loved-thanks Jen
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia, PA

Nice but not quiet

Posted 18-Dec-2014
Pros: Location, beach
Cons: Restaurant -- food was only so-so, and the prices are very high for so-so.
Location: Water sports here; great cafes (including Frenchie's and Banana Cafe). If you don't mind a walk, you can head straight up Duval for more excitement.
Several people pointed out that this hotel is not like a Waldorf Astoria. They are right -- it is more like a Hilton. I haven't stayed anywhere else in KW, so I can't say how it compared against other hotels in the area. It is certainly not what you can expect from a WA in, say, NYC. The staff were nice enough, although nothing above and beyond, and the building shows a lot of wear and tear. Several people have also mentioned that there are loud wedding receptions here. This is true -- every night, in fact; and the courtyard style of the hotel ensures that you will hear the DJ (or live band, if you are lucky) from every room in the hotel. However, each night, the show ended by about 9pm; and some of the DJs were pretty good.. A hotel like this in Key West is a destination wedding location, especially with their pavilion out over the water (we saw at least one wedding take place there). If you are laid back and enjoy a party, this can be fun. If you want something quieter, I suggest you check out one of the many B&Bs in the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, but the room was rather cramped and h

Posted 15-Dec-2014
Pros: Staff was very pleasant and friendly.
Nice hotel, but the room was rather cramped and had a labyrinth-style design that felt uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

one of the most confortable hotel with a beach

Posted 12-Dec-2014
Pros: Confort, cleanisses, amenities and staff kindness
Cons: Nothing
Location: Just the must not too far from not too closed to downtown
One a most confortable hotel with the most wonderful beach in Key West
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Dec-2014
Very Clean!!! Great Location! Pool right beside beautiful sandy beach, not a large beach, but you have access to sister resort including a larger beach. I would visit again! And PET FRIENDLY!!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Arizona

Reach for the Experience.

Posted 09-Dec-2014
Pros: Location, ocean/beach access and pleasant helpful staff.
Cons: Room size and clothing storage arrangements. More comfortable in room furniture for relaxing while inside to watch television or read at night.
Location: Central location with easy access to most everything. Tours, shopping, and dining were plentiful minutes away by cab.
Excellent food and service in the hotel dining facility and room service. Unfortunate small room size for the King - Courtyard Ocean View unit --- very small closet with no dresser drawer arrangement for clothes storage requiring "living out of suitcase" arrangement. Portable dresser was offered after requests for upgrade were made (upgrade of room not available at the time) but dresser placed in room was in very poor and decrepit condition (would not place my clean clothes in it). Overall, personnel were, or tried to be very helpful but were limited by facility limitations. Balcony view of ocean was beautiful as was beach and ocean access. Location was very positive as were exterior amenities. Minutes away from most attractions and shopping and dining venues.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great staff and location

Posted 08-Dec-2014
Pros: Location! Being on the beach
Loved being near enough to everything but away from it all. Juan was most helpful at the pool; Conceirge recommended a fabulous restaurant, and Josh, the hotel manager, walked us to the sand scultpure beach party.