House, Multiple Beds, Courtyard View (Hispaniola Suite #101) | Pool | Outdoor pool, pool loungers

Reviews of Sunrise Suites Resort

3 out of 5
Sunrise Suites Resort
3685 Seaside Drive, Key West, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 313 out of 872 reviews" "
Rating 8 - Good. 340 out of 872 reviews" "
Rating 6 - Okay. 137 out of 872 reviews" "
Rating 4 - Poor. 51 out of 872 reviews" "
Rating 2 - Terrible. 31 out of 872 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Bhavin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Vacasa Reviews Team on 6 Jan 2021
Thank you for rating your stay. We hope to have another chance to impress you in the future!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, room comfort
Almost perfect
Very comfy suite! Private balcony, but no view to speak of. If we were to see her again, I would request sweet on the opposite side of the building. From there we would have been able to see the pool and watch our kids play.
Stayed 3 nights in Nov 2020
Response from Vacasa Reviews Team on 18 Dec 2020
Thank you for staying with us! We are glad you enjoyed the home. Each listing comes with up-to-date pictures and amenities listings so guests can choose the home that best suits their needs. We appreciate your feedback, and we look forward to hosting you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Vacasa Reviews Team on 18 Dec 2020
Thank you for your rating! We are glad you enjoyed your stay, and we hope to host you again!

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Nickolas

Travelled with family
would like to be compensated for maintenance issue
Broken sliding door, master bath had broken shower valve. Called about door on 7/27, called about shower when it broke on 7/29. The apartment was clean but could be updated.
Stayed 3 nights in Jul 2020

2/10 Terrible

jojee, Jax

Travelled with family
Disliked: Cleanliness
no access to beach while mgmt had assured us such. overpriced and reluctant to accept any changes to our stay! no tennis court as shown on their website , no gym found..nothing to do there and staff simply sent us away when we tried checking in an hour before 4 p.m. check in time! ridiculous place! buyer beware..move on to so many nicer places around!
Stayed 2 nights in Jun 2020
Response from Vacasa Reviews Team on 30 Jun 2020
We are sorry that you had this experience in our home, Jojee, and you were not pleased with your stay. We will be sure to have our team review the listing and amenities. Also at this time, we are not able to offer early check-in or late check-out. This would include even an hour before 4 pm. We hope this did not cause you to much of an inconvenience. Thank you, for your feedback.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from Vacasa Reviews Team on 16 Jun 2020
Thank you for rating your stay. We hope to have another chance to impress you in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
I like the fact that I just went to my room and opened with the key code and that avoid the time that usually spent in the lobby doing the check in.
Stayed 2 nights in Jun 2020
Response from Vacasa Reviews Team on 16 Jun 2020
Thank you for providing feedback. We are glad you found the check-in process to be hassle-free. We hope to have another chance to impress you in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Wonderfully relaxing
Everything was great. Quiet area. We rented bikes for a day and road all over town with our kids.
Stayed 2 nights in Jun 2020
Response from Vacasa Reviews Team on 16 Jun 2020
Thank you for providing feedback. We are glad you enjoyed your stay. We hope to have another chance to impress you in the future!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It fit all our needs for sleeping here during our stay
Stayed 1 night in Feb 2020
Response from Vacasa Reviews Team on 7 Mar 2020
Thank you for taking the time to leave a review. We look forward to hosting you again in the future!

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Vacasa Reviews Team on 7 Mar 2020
Thank you for taking the time to leave a rating. We look forward to hosting you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, but too far from downtown. Store nearby has very limited supplies.
Stayed 2 nights in Dec 2019
Response from V on 4 Jan 2020
Thank you for providing your feedback! We are sorry to hear that the location may have not suited your preferences but pleased to hear you enjoyed the unit. We hope to have the chance to host your next visit!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Great heated pool.
Stayed 3 nights in Dec 2019
Response from V on 4 Jan 2020
Thank you! We are pleased to hear that you enjoyed the pool, and look forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Vacasa Reviews Team on 15 Dec 2019
Thank you for taking the time to leave a rating. We do hope to host you again in the future.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Vacasa Reviews Team on 11 Oct 2019
Thank you for rating your stay! We look forward to hosting you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Full kitchen was nice. Cleanliness of room and bathrooms.
Stayed 4 nights in Sep 2019
Response from Vacasa Reviews Team on 7 Oct 2019
Hello, Thank you for your review! We are glad that you enjoyed this home and its amenities. We hope to host you again soon!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place - convenient location - affordable for its location in Key West
Stayed 4 nights in Sep 2019
Response from Vacasa Reviews Team on 28 Sept 2019
We are so happy that you enjoyed your stay! Thank you for your feedback, and we hope to host you again soon!

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Roaches
Stayed 2 nights in Aug 2019
Response from Vacasa Reviews Team on 27 Aug 2019
We are sorry you experienced this! The home has been treated to ensure that this will not happen again for our future guests.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Arrived at resort.check in only to find live german roaches in our room literaly coming out of the electrical outlits. We did in form office and they did move us to another property but hugh inconvience have to unpack cat only to have to pack up everything again wasting hour on hours moving from one place to the next then get to the new property and door code would not work so here we go another 45 min wasted first day of vaction shot..
Stayed 1 night in Aug 2019
Response from Vacasa Reviews Team on 27 Aug 2019
We are so sorry to hear that you experienced this upon your arrival. We have treated for the roaches to make sure our future guests don't have to experience this unfortunate situation. We hope that you enjoyed the rest of you stay in the home we moved you to!

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Loved having a 2/2 condo, However, the condo need a complete renovation. New paint, cleaning and new furniture. Couches and chairs were worn down and dirty, shower curtains and regular curtains were torn all over. Pool filters did not seem to work.
Stayed 3 nights in Jul 2019
Response from Vacasa Reviews Team on 9 Jul 2019
Thank you for taking the time to leave feedback. We apologize if the condo was not as expected, and we have scheduled a visit by our management team to evaluate the need for repairs or updates, as well as to schedule the unit for a seasonal deep clean. We hope to have another chance to impress you in the future!

10/10 Excellent

Jane E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
Stayed 1 night in Jun 2019
Response from Vacasa Reviews Team on 9 Jun 2019
Hi Jane, we are so glad you enjoyed your stay! Thank you for taking the time to leave your positive feedback. We sincerely look forward to hosting you again soon!

8/10 Good

Jerzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Vacasa Reviews Team on 9 May 2019
We are glad to hear you enjoyed your stay, Jerzy! We . appreciate you taking the time to share your feedback. We look forward to hosting you again in the future!

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Vacasa Reviews Team on 29 Apr 2019
Hi Jose, we are so pleased to hear you enjoyed your stay! We appreciate and encourage guests to let us know of any questions or concerns that may arise in the home so that we make work to address and resolve them as soon as possible. If there is ever anything we can do to assist in making your next stay with us more pleasurable, do not hesitate to reach out. We would love to host you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is not a complaint but we left before the office was open on Mon. There were some baby cockroaches every am around the kitchen faucet & an ant or two. LR lamp by the patio door wouldn't go on. Otherwise we liked the place a lot.
Stayed 2 nights in Mar 2019
Response from Vacasa Reviews Team on 27 Mar 2019
We are so glad you enjoyed your stay! Thank you so much for bringing this issue to our attention so we can take the appropriate steps to inspect and address.

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Vacasa Reviews Team on 26 Mar 2019
Hi Thomas, we are so glad you enjoyed your stay! We would gladly host you again any time!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise
Very nice and clean! Will state there again!
Stayed 1 night in Jan 2019
Response from Vacasa Reviews Team on 4 Feb 2019
Hi John, we are glad you enjoyed your stay! We look forward to hosting you again soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property as a whole was nice. However our unit, 205 was not. It needs updating. Some of the tile floor was broken. The furniture was old. New carpet and fresh paint would help. I’m glad we only spent one night there. Not a good value.
Stayed 1 night in Jan 2019
Response from Vacasa Reviews Team on 4 Feb 2019
Thank you so much for your constructive feedback. We will make sure the broken tile is addressed as soon as possible and we will share your suggestions regarding an update to furniture and decor with the homeowner for their consideration. We look forward to hosting you again soon!

8/10 Good

Penni

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall, a decent place
We enjoyed the stay overall. We feel we paid a fair price for the condo. The floor in our unit was tile, and a lot (A LOT) of the tiles were broken with loose pieces unsecured. The bathrooms were nice and seemed to have been updated fairly recently. We didn't stay long enough to use the kitchen, but it was equipped nicely. Our only complaint was the broken tiles on the floor. If those were repaired, I would have given an excellent score! We said we would stay again if we are ever down that way and hope we get a unit with a better floor, or the floor in the unit we were in gets repaired.
Stayed 1 night in Nov 2018
Response from Vacasa Reviews Team on 5 Jan 2019
Thank you for taking the time to provide us with this feedback Penni! We have passed along your feedback regarding the broken tiles to our local property manager, who will work together with the homeowner to ensure all guests are welcomed into a clean and comfortable home!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island in the sun!
Family trip; would stay there again. You do need a car.
Stayed 4 nights in Dec 2018
Response from Vacasa Reviews Team on 5 Jan 2019
Thank you for taking the time to provide us with this feedback Larry! We are glad to hear you and your family had an enjoyable stay, and we look forward to hosting you again soon.

10/10 Excellent

Karthik, Atlanta, GA

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Condo was clean and fully equipped, very easy late check in process, walkable distance to the beach and very close to downtown and other local attractions. Highly recommend and will definitely stay here during my next trip to Key west.
Stayed 3 nights in Nov 2018
Response from Vacasa Reviews Team on 22 Dec 2018
Hi Karthik, we are so glad you found this home comfortable and easily accessible during your stay! We certainly look forward to hosting you again soon!

10/10 Excellent

Baturalp

Everything was great
Stayed 2 nights in Nov 2018
Response from Vacasa Reviews Team on 22 Dec 2018
Hi Baturalp, we are so glad everything about this home contributed to a perfect stay! We look forward to hosting you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Vacasa Reviews Team on 22 Dec 2018
Hi Michael, we are so glad you enjoyed your stay! We look forward to hosting you again soon!

10/10 Excellent

Corey D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Vacasa Reviews Team on 22 Dec 2018
Hi Corey, we are glad you enjoyed your stay! We look forward to hosting you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Was a great place only could is there was no paper tissues around and parking spots were filled up.
Stayed 2 nights in Oct 2018
Response from Vacasa Reviews Team on 22 Dec 2018
Hi Christopher, we are so glad you enjoyed your stay! The home is stocked with a starter-supply of paper amenities and toiletries. While we do not replenish these items during guest stays, we are happy to bring replacements should they not be provided upon arrival. We look forward to hosting you again soon!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time. Place was great
Stayed 2 nights in Oct 2018
Response from Vacasa Reviews Team on 22 Dec 2018
Hi Kristine, we are so glad you enjoyed your stay! We look forward to hosting you again soon!

10/10 Excellent

Laura, Kingsland, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent nice place to stay
Stayed 1 night in Oct 2018
Response from Molly C. on 17 Oct 2018
Hi Jorge, Thank you so much for taking the time to tell us about your stay. We can't wait to host you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Daman

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018

10/10 Excellent

Edith

Liked: Cleanliness, property conditions & facilities, room comfort
Love it!
This is the 2nd time I've stayed here and love it again! It is always clean, convenient and cost of stay is great!
Stayed 4 nights in Jul 2018
Response from Molly C. on 2 Oct 2018
Hi Edith, Thanks so much for taking the time to leave a review of your stay. We are so glad that you came back, and hope to host you again soon!

6/10 Okay

Sandra, Plantersville texas

Disliked: Cleanliness, staff & service, property conditions & facilities
floor in the kitchen is cracked and nasty , roach infestation, and the smoke detector went off and wasnot able to contact anyine
Stayed 4 nights in Aug 2018
Response from Molly C. on 2 Oct 2018
Hi Sandra, First of all, thank you so much for taking the time to leave an honest review of your stay- we appreciate it more than you know. It sounds like you didn't get to experience the high standard we hold ourselves to here at Vacasa - we hope to host you again soon and impress you.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I WAS UP BEFORE THE POOL OPENED
Stayed 1 night in Aug 2018

10/10 Excellent

Diana, Coral Springs, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to everything. The staff was nice and everything was clean
Stayed 2 nights in Aug 2018
Response from Molly C. on 2 Oct 2018
Hi Diana, We are so thrilled that you enjoyed your stay and our staff was friendly. We hope to host you again ASAP!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Usually we stay at higher end properties, but this property was clean and more then acceptable with a friendly and helpful staff. They had a fenced pool, so alligators couldn't get in. The pond next door had one in it. But then again this is Florida. There was also ample convenient parking and the property was 10 minutes from downtown Key West. Lots of restaurants and grocery stores nearby.
Stayed 2 nights in Aug 2018
Response from Molly C. on 3 Oct 2018
Thank you so much for taking the time to tell us about your stay! We are so glad our property met your needs. We can't wait to host you again soon!

8/10 Good

Angelo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat place
Everything was as describe. Was in a very quiet area. Very clean and well maintained only thing that need improvement was WiFi signal. It was very low and I could barely get on.
Stayed 2 nights in Jul 2018
Response from Molly C. on 2 Oct 2018
Thank you so much for taking the time to give us honest feedback on your stay. I will make sure to pass along the info on the wifi signal to our local staff so they can make sure future guests don't have issues. We hope to host you again soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dated, severely cracked tiles in kitchen could cut your feet, noisy.
Stayed 2 nights in Aug 2018
Response from Molly C. on 2 Oct 2018
Thank you for taking the time to leave an honest review of your stay. We will pass this along to the local management so future guests can fully enjoy the property. We hope to host you again in the future and impress you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and very convenient to everywhere. The only thing I wish they had was more silverware.
Stayed 5 nights in Jul 2018

6/10 Okay

Dedra

Liked: Staff & service
Disliked: Property conditions & facilities
The property is older and dated but otherwise comfortable
Stayed 4 nights in Jul 2018