Ratings based on 862 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Eatonton, GA

Nice place, nicer people.

Posted 15-Oct-2014
This is a great hotel with a beautiful location and all the amenities one could want, but the people make it special.
4 out of 5
Recommended
for Everyone
by A verified traveller from from colorado

This place was great!

Posted 14-Oct-2014
I stayed here for 8 days. It was a great place to be. The rooms are a little small, but the hotels location and the property condition well made up for the room I almost was never in. The staff was awesome and we can't wait to go back
5 out of 5
Recommended
for Couples
by A verified traveller from Missouri

Nice hotel, ocean view

Posted 13-Oct-2014
Pros: Nice amenities, convenient to ocean and many shops and restaurants.
Our room was clean and modern. It was just a few steps from our room to the ocean. Lovely facilities.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Oct-2014
Really nice place to stay. Staff was really friendly and the views from this hotel were great. walking distance to most you would want to experience.
3 out of 5
by A verified traveller from Pa.

Surprised when checking in with extra costs!

Posted 11-Oct-2014
Pros: Like the cleanliness of hotel and people who worked here.
Cons: Could improve by adding a microwave to each room. Portions of food in Key West, Florida are very large. Everthing to eat and drink is expensive.
Location: Plenty of bars and souvenir shops ,places to eat. Museums Aquarium and Butterfly sights are small in size. Every thing in Key West is very expensive .
There was a surprise resort fee on top of the cost of booking the hotel that they surprised you with once you were there which I do not feel is right they do not tell you that upfront when you book it. Additonal fee of $25.00 per day plus tax! We stayed 7 dayS. Also there was no microwave in the room or on the property that could use in which case if you had any left overs all of them were wasted due to no way to warm them up. Every place we had meals a large portion of the meal was thrown away for this reason. The portions in Key West are oversized food is entirely overly wasted in the Key West.
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus Ohio

Staff great! Facilities very good!

Posted 08-Oct-2014
Our first stay at this hotel and we enjoyed the experience greatly. The staff from start to finish was extremely friendly and helpful. People actually to seem happy to be working for this property. There are so many options too from pool to food etc. Would definitely return!
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

VERY CLOSE TO BEACH

Posted 08-Oct-2014
THOROUGHLY ENJOYED OUR STAY - KEY WEST IS LIVELY AND CLEAN
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Last minute planned to stay 1 night stayed 3!!

Posted 03-Oct-2014
After a 1 night trip in Miami we decided to drive down to Key West, bar far the best choice ever. The hotel is absolutely incredible! Room was beautiful had a double luxury with balancing and partial sea view recently redecorated and could not fault anything about it. The staff are very friendly and attentive and advised us where to go, have us a map and overall just made us feel so welcome. The experience was very relaxed and just what we wanted. They offer free wine tasting and beer tasting events in the day, none of which we did but is really cool they offer that to guests. Didn't use the pool but it is beautiful and at night all lit up. Spent all the time on the pier where you an sun bathe catching the sea breeze and swim in the warm waters. Recommend this time of year as it's a lot quieter and peaceful always can get a lounger or hammock. We didn't want to leave we planned to stay one night and ended up booking a 2nd and then a 3rd. We recommended to our friends in Orlando to come down and the next we know we had a 'room service' knock at the door and it was them! Made it so special. Don't want to leave but last night tonight and then a long trip home. Best hotel by far my whole stay in Florida.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Location

Posted 28-Sep-2014
The room and staff were great, I'd definitely stay there again
4 out of 5
Recommended
for Everyone
by A verified traveller from NC

Very nice hotel with a lot of activities

Posted 25-Sep-2014
Pros: Location , clean, nice rooms
Location: Beach,shopping, restaurants.
Had a nice time at the hotel. No problems at all.