Ratings based on 2,109 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from simi valley ca

Good hotel near beach

Posted 30-Jun-2015
The room was clean. The bed was a little hard. That is the only bad thing about this place. Great staff. Suzy the concierge was great. We rented bikes and never got in the car again. The gave us welcome drinks when we got there. 3 pools. And of course the ocean was right there. And a restaurant and bar right on the sand. I would go back
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
Rooms were spacious and clean. Close to many restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2015
Nice place and with the common use of facilities in other two related hotels, just about everything you could want is available.
5 out of 5
Recommended
for Everyone
by A verified traveller from Montreal

Quiet and near everything

Posted 25-Jun-2015
Pros: VERY clean and in the nice quiet part of Key West. The service is impeccable.
Cons: The pools wather temperature is to hot.
Location: Very nice and quiet section of Key West. The butterfly conservatory is a must visit. The Commodore Restaurant is one of the greatest restaurant.
The staff is very friendly and do all they can to provide your needs. The concierge made fine suggestions. The room was impeccable and confortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from StJoseph, MO

Great hotel close to the beach

Posted 24-Jun-2015
Staff and hotel were great. Everything you need on grounds or within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller from F

Awesome resort close to everything!

Posted 22-Jun-2015
The hotel is at the south end of duval and the action is at the north side, but it's still the perfect location. They have bike rentals and if you walk on duval they have taxis and bike taxis that can fit up to three people. The hotel was very clean. I know this is very simple but, one of my favorite things was having a water fountain attached to the ice machine. And you need to stay hydrated because how hot it is!! Altogether it was a great stay!
4 out of 5
Recommended
for Everyone
by A verified traveller from Hendersonville, TN

Great location for a hotel

Posted 22-Jun-2015
Pros: Location
Location was great. Pools were nice. Their beach was nice but the cost of chairs was too high. Didn't like that I wasn't told about the mandatory $25 parking fee and the cost of incidentals when I purchased the room through Expedia. The price of the hotel was high and should have included everything. We spent two nights here. The last morning, my husband found the largest cockroach he had ever seen in the bathroom. My advise is not to get a ground floor room. Their open air restaurant wasn't very appetizing due to the pigeons walking around your feet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Posted 20-Jun-2015
Pros: That it was close enough to Duval St and all the attractions and museums, but still quiet and away from the crowds at night.
Location: Butterfly conservation right across the street. Earnest Hemmingway's House. Drinks at the Beach Café
Friendly staff at front desk. We didn't have the staff come clean our rooms everyday because we don't feel that is necessary. If we needed something we asked for it and received it. Every morning would walk across the street to the beach and watch the sun rise, all staff that I would pass would say good morning.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice experience

Posted 20-Jun-2015
Pros: Clean bathrooms, different environments, close to the beach.
Cons: Internet connection, time to have rooms ready for people waiting, possible shuttle service to the airport or town.
Couple of improvements needed, internet connection is terrible and anybody in the front desk knows how to help with the issue. we arrived at 11:30 and didn't got the room until 430; no one called to let us know. took 5 hours to have the room ready for us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Perfect!

Posted 18-Jun-2015
Exceeded my expectations! Beautiful room just steps from the pool and beach. Everyone was friendly. Food excellent. Room was nicely decorated and very comfortable. I definitely recommend this hotel!