Ratings based on 1,883 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

The best hotel in key west

Posted 27-Mar-2015
The hotel was one of the few that had accesses to everything the beach other hotels game rooms cafe ect... The pools were heated and it had an adult only pool which was great it was so peaceful the hotel staff was great we got in early and they let us check in.. We flew in to Miami and drove to key west be prepared it will take any where from 4 to 10 hrs.. One thing could be better is beaches.. Only 1 and small... That's not the hotel fault tho... Overall it was one of the most beautiful places I have been ....
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 26-Mar-2015
Decent location. If youve never been to the keys, this may be a good option.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 18-Mar-2015
Pros: Location and the wonderful, friendly service.
Location: Close to the action but NOT loud and crazy.
I had never been to Key West and the Southermost Hotel was an excellent choice. Wonderful location, friendly service, lovely accommodations. Will definitely chose again.
Comment from Hotel Management
21-Mar-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our property. It’s really rewarding to hear that your first trip to Key West was made more memorable because you chose to stay with us. That is some of the best praise we could receive. Knowing we helped make a difference in your vacation means a job very well done. Again, thank you for taking the time to give your review and look forward to another return visit from you in the future!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom g

Staff was more than Helpful

Posted 18-Mar-2015
Didn't know @ the$25/ night resort fee. N the room was not always replenished with water n glasses also the last 2 nights there were large water bugs other than that I enjoyed the location n staff was seeet
Comment from Hotel Management
22-Mar-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. I’m happy to read that you enjoyed your time with us during your recent stay. Please accept my apologies for the challenges you encountered with our housekeeping team. Please be assured your feedback has been shared with our team members so we can address them and provide a better experience for our future guests. Our resort fee is fairly new to us as it began in January and I apologize if this was a surprise for you. We do advertise it on our website and our reservation staff makes certain every guest is alerted to this change. Again I am sorry if this was not made clear to you and I will be sure to share this information with the appropriate management departments. Thank you again for taking the time to write your review and we definitely look forward to welcoming you back and making your next stay exceptional
4 out of 5
Recommended
for Everyone
by A verified travellerfrom columbia SC

Nice Hotel

Posted 14-Mar-2015
Pros: Amenities, staff, room, location.
Cons: Just keep doing the same.
Location: Beach, bicycle ridding anywhere or scooters. Mallory sunset square, sunset sails. Water sports. Forts, Truman White House, butterfly conservatory
Hotel gave us a very nice upgrade room. Excellent location. Great staff. Had some loud neighbors which the staff quickly resolved. Very pleased with stay.
Comment from Hotel Management
22-Mar-2015 by Matt Babich, General Manager, Hotel Management
Braxton, Thank you for taking the time to write a review of our property. I am so pleased our staff members were able to offer you a complimentary upgrade and you found the room beautiful. We want all of our guests to have a great time while visiting us and I am happy our staff responded quickly to resolve any issues with your noisy neighbors. I hope you will have a chance to visit us again if your travels bring you back to Key West. Thank you again for taking the time to write your review.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia

Beautiful location...plenty to do!

Posted 14-Mar-2015
Loved that you can use all the facilities and wander the whole complex. There are many choices of bars and pools and beaches close.
Comment from Hotel Management
22-Mar-2015 by Matt Babich, General Manager, Hotel Management
Tina, Thank you for taking the time to write a review of our property. I’m so happy to learn that you loved your stay with us! We are very fortunate to be able to offer our guests amazing views of the Atlantic Ocean, luxurious resort amenities and convenient access to Duval Street, the cultural center of the down town district. It was our pleasure to be a part of your trip to Key West and I hope we will have an opportunity to welcome you back in the future. Thank you again for taking the time to write your review.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia

Great resort

Posted 13-Mar-2015
Pros: Location with beach access
Cons: The air conditioning unit was loud.
Location: Location great. A nice walk to all restaurants, bars, and the hubbub of Duval Street.
Great location on quiet end if Duval St. The hotel properties offered many beautiful areas to lounge and take in the terrific scenery. Activities scheduled at poolside were a nice surprise.
Comment from Hotel Management
13-Mar-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our property. I truly appreciate your comments for our property and location. I will be certain to share your comments with our entire team as they work hard to provide exceptional customer service for all our guest. With so much to do and see in Key West I’m very glad you made time to explore our property and partook in the activities we host daily for our guests enjoyment. Again thank you for the review and we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing Hotel, Great Staff

Posted 08-Mar-2015
Cons: Blackout curtains were a little worn out, and Bathtub could be included instead of regular showers.
Location: Southernmost points in the continental USA, DUVAL ST. CLosest point to Cuba, and many others.
Booked 2 rooms for a night, the staff was really helpful, specially Terry with whom we booked some activities !
Comment from Hotel Management
13-Mar-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our property. I am so pleased to read that your experience with us was amazing. We strive to provide our guests with exceptional customer service and I’m very happy we were able to do this for you. Thank you for the kind words for Terry, I will be sure to share them with him. I hope we will have an opportunity to host you again in the future for another great stay. Thank you again for taking the time to write your review.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom York, SC

Posted 08-Mar-2015
Pros: The location, cleanliness, pool, staff, just everything.
Cons: More seating in areas other than the pool
Location: Close to everything! But in a very quiet area.
We had a great time. The hotel was very nice in every way.
Comment from Hotel Management
13-Mar-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our property. I’m very pleased you had such a nice time with us and we look forward to welcoming you back. Thank you again for writing your review
4 out of 5
Recommended
for Everyone
by A verified traveller

Key west getaway

Posted 08-Mar-2015
Overall great place unless your a light sleeper. A/C makes a whooshing siund so difficult to sleep. If the fix this thy can go from 3.7 hotel to a 4.7 hotel.
Comment from Hotel Management
13-Mar-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our property. I appreciate your mention of the A/C unit in your room and I will be sure to alert our Director of Engineering. I do hope that you all will be able to return and have another relaxing and enjoyable getaway with us. Thank you again for taking the time to write your review.