Ratings based on 2,062 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Posted 28-May-2015
Pros: Beautiful place
The Hotel is beautiful, clean, service was great. The pool was beautiful and very enjoyable. The automatic $25.00 a day charge in order to use their amenities was disagreeable, one would think using the pool and gym would be included in the original cost.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sarasota, fl

Posted 27-May-2015
Pros: Location and amenities
Cons: Those two staff members
The reason the staff only received a 4 rating was because of two unfortunate staff members- the hostess the morning of checkout at Cafe Breakfast. Terribly rude to guest in front of us. So much so that we just by-passed her and ate at the bar and had a great time eating there. Second was the supervisor at check out! He rudely I firmed me that I was not able to purchase items from my room when they clearly had rags from the hotel saying they were available for purchase for $20 a bottle. He proceeded to be nasty and demeaning to his two front deck staff members, who by the way, were wonderful!!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom PA

To pricy

Posted 23-May-2015
The hotel was clean but very overpriced with no extras
Comment from Hotel Management
26-May-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write your review and share your experience. I was pleased to read that you were happy with our location and hotel. I am saddened to read that you were not overall satisfied with our amenities and value. Our resort has undergone many improvements including completely renovated rooms, updated, luxurious bedding, plush bathroom linens, upscale toiletries, robes and waters in every room, an increase in resort activities and live entertainment, a new Sand Bar, improved security systems for every room and a brand new adult use Tranquility Pool. It is not our intention to disappoint our guests but rather it is our commitment to exceptional customer service that drives us to ensure that every guest has the time of their life while with us. I hope we will have an opportunity to make a future stay with us exceptional. Thank you again for taking the time to write your review and share with us your most recent experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles, CA

Southern Most a must stay.

Posted 21-May-2015
Beautiful grounds, room was perfect and staff were friendly and knowledgeable. Loved it, hard to leave would definitely stay here again! !!!
Comment from Hotel Management
26-May-2015 by Matt Babich, General Manager, Hotel Management
Thank you for taking the time to write a review of our resort. I’m very pleased you had such a nice time with us and look forward to returning, we look forward to welcoming you back. I appreciate you sharing your kind words about our grounds, perfect accommodations and our knowledgeable and friendly staff. I will be sure to share you comments with them. Thank you again for writing your review and sharing your experience with us. See you in soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Two Rivers, WI

Exceeded all of our expectations.

Posted 19-May-2015
Pros: The comfort and amenities it provided us after an 1800 mile trek.
Cons: Not a thing.
Location: The landmark
The conciere was most helpful, the grounds were neat and very clean and the room was quiet, The room accommodations were most comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Beautiful hotel

Posted 17-May-2015
We just came back from Key West it was an excellent trip. All staff was very friendly and helpful. Special shout out to Omar and Reena!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Marlton, N.J.

Great hotel!

Posted 16-May-2015
Overall great experience. Music writers weekend was the same weekend we were there.....a lot of fun.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ohio

Posted 15-May-2015
Staff was super friendly. Rooms were clean & comfy. It is on the end of Duvall, so it was quiet at night and everything was an easy bike ride away.
5 out of 5
Recommended
for Everyone
by A verified traveller

Stayed here the week I proposed to my girlfriend.

Posted 14-May-2015
Hotel was amazing. Staff, cleanliness, location. I would rate 4.9 stars because they have three pools and not a single jacuzzi.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-May-2015
Pros: Amazing view, beds are very comfortable, Ryan and Tim the bartenders are fantastic. Several beautiful pools to cool off in.
Wonderful hotel but for repair of the faucet. The hotel needs to entertain bars of soap as opposed to body wash.