Outdoor pool, a heated pool, pool umbrellas, pool loungers
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Reviews of Pines & Palms Resort

3 out of 5
Pines & Palms Resort
80401 Old Hwy, Islamorada, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 617 out of 951 reviews" "
Rating 8 - Good. 247 out of 951 reviews" "
Rating 6 - Okay. 54 out of 951 reviews" "
Rating 4 - Poor. 22 out of 951 reviews" "
Rating 2 - Terrible. 11 out of 951 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

guillermo

Much needed room upgrades
Stayed 1 night in Apr 2024
Response from simone on 9 Apr 2024
Thank you for your feedback. We appreciate your suggestion regarding room upgrades, and we take guest comments seriously as we continually strive to enhance our accommodations. Rest assured, we'll consider your input as we plan for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from simone on 6 Apr 2024
Thank you

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a married couple and our 16 year old son, we really enjoyed the casual, comfortable and well kept nature of the resort. It is very charming and clean and well run. The cottages are not modern but very clean and comfortable. We also enjoyed the use of the resorts bicycles and great location.
Stayed 3 nights in Mar 2024
Response from simone on 6 Apr 2024
Thank you for choosing us

10/10 Excellent

Brian, Stratham

Liked: Cleanliness, staff & service, property conditions & facilities
Location, waterfront and wonderful staff
Stayed 2 nights in Mar 2024
Response from simone on 27 Mar 2024
Thank you for booking with us

8/10 Good

Nathan

Stayed 5 nights in Mar 2024
Response from simone on 27 Mar 2024
thank you for booking with us

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort
Stayed 1 night in Feb 2024
Response from simone on 26 Feb 2024
Absolutely!

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was awesome. Clean and well kept grounds. The staff was so nice and helpful. The pool is right on the ocean with a pool bar. Bartender Henderson was great. If you want a relaxing great time, I highly recommend Pines & Palms Resort.
Stayed 6 nights in Feb 2024
Response from simone on 26 Feb 2024
That's fantastic to hear! Pines & Palms Resort sounds like a wonderful place for a relaxing getaway. Thanks for sharing your positive experience!

8/10 Good

John p, Beebe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, pretty view
Stayed 7 nights in Feb 2024
Response from simone on 26 Feb 2024
Sounds perfect!

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and excellent staff and service. My only negative is that our room was a little tired. Could use a refreshing for sure with a little paint and the kitchen was old. The bed was incredibly comfortable and made for a great nights' sleep. Wouldn't hesitate to visit Pines and Palms again but would stay in one of the cottage's closer to the water ...
Stayed 5 nights in Jan 2024
Response from simone on 9 Feb 2024
Thank you for your kind words about our lovely property and excellent staff! We appreciate your feedback about the room and kitchen, and we'll certainly take it into account for future updates. We're thrilled you enjoyed a comfortable night's sleep and look forward to welcoming you back to Pines and Palms, perhaps in one of our waterfront cottages next time!

8/10 Good

Elzbieta

Liked: Cleanliness, staff & service
We stayed in the building next to the highway and the noise was unbearable. I would definitely stay here again, just in the different building closer to the beach.
Stayed 3 nights in Jan 2024
Response from simone on 9 Feb 2024
Thank you for your feedback! We apologize for the inconvenience caused by the noise from the nearby highway during your stay. We're glad to hear you would consider staying with us again, and we'll be sure to accommodate your preference for a room in a different building closer to the beach next time. We appreciate your understanding and look forward to welcoming you back for a more enjoyable experience!

10/10 Excellent

Charlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I thoroughly enjoyed our stay. It felt like a home away from home. We stayed in the 2 bedroom beach front villa. We would definitely stay here again.
Stayed 6 nights in Jan 2024
Response from simone on 14 Jan 2024
we are thrilled to hear that you and your family had such a wonderful stay! It sounds like the 2-bedroom beachfront villa was a perfect choice. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed in Room 10, facing the ocean. Amazing room. Highly recommend
Stayed 2 nights in Jan 2024
Response from simone on 14 Jan 2024
we are delighted to hear that Room 10 with an ocean view made your stay amazing! Thank you for the recommendation – we look forward to hosting you again for more unforgettable moments by the sea!

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The foundations of this property are great. No frills but the beach cottages are adorable, paying for the ocean view is so worth it, it’s a quaint setting, walkable to a great breakfast spot (Midway Cafe), coffee shop (meet Lisa @ KONA coffee) & the Florida Key brewery among other things & the amazing heated pool ON the ocean!
Stayed 2 nights in Jan 2024
Response from simone on 14 Jan 2024
It's fantastic to hear that you appreciated the solid foundations of our property and found the beach cottages adorable. Your insights on the ocean view being worth it, the quaint setting, and the convenient proximity to local spots like Midway Cafe, KONA coffee, and the Florida Key brewery are truly valuable. And of course, the heated pool on the ocean sounds like a delightful bonus! We can't wait to welcome you back for more memorable experiences.

8/10 Good

Scott D

Travelled with partner
Liked: Staff & service, amenities
Need to pickup debris outside
Stayed 4 nights in Dec 2023
Response from simone on 14 Jan 2024
Thank you for bringing this to our attention. We'll make sure to address the debris outside promptly to ensure our environment remains clean and inviting. Your feedback is greatly appreciated, and we're committed to maintaining a pleasant atmosphere for all our guests.

10/10 Excellent

kathryn

Stayed 4 nights in Dec 2023
Response from BP on 19 Jan 2024
Thank you Kathryn for the stars.We hope to welcome you back soon.

10/10 Excellent

Brandon

Stayed 3 nights in Dec 2023
Response from simone on 14 Jan 2024
thank You

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained. Friendly staff and quiet
Stayed 3 nights in Nov 2023
Response from Lupe on 30 Nov 2023
Thank you for staying with us. Hope to see you soon.

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, a little worn but great views of water. Pool was warm and non chlorinated.
Stayed 2 nights in Nov 2023
Response from Jamealya on 28 Nov 2023
Hello Leticia, we're happy you enjoyed our resort we do appreciate your feedback and we hope to welcome you again and thank you for choosing the pines and palms resort .

10/10 Excellent

Otis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The property is very well kept and the staff is great. When visiting the Keys, we will definitely stay here again.
Stayed 4 nights in Nov 2023
Response from jamealya on 28 Nov 2023
Thank you for choosing the pines and palms resort, we appreciate you leaving feedback and we're happy we could make your stay a fun and memorable one we hope to welcome you back again.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old Florida motel right on the Atlantic. It is well maintained and has a dock and a ramp.
Stayed 1 night in Nov 2023
Response from simone on 22 Nov 2023
Good afternoon thank you for your feedback we appreciate it.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lupe on 29 Nov 2023
Hello Shelley, thank you for staying with us. Hope to see you soon.

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very relaxing.
Stayed 2 nights in Nov 2023
Response from jamealya on 17 Nov 2023
Thank you for choosing the pines and palms resort we do appreciate your feedback and we hope to welcome you back again.

10/10 Excellent

Frank

Stayed 2 nights in Nov 2023
Response from Lupe on 29 Nov 2023
Hello Frank,Thank you for staying with us. Hope to see you soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from simone on 23 Oct 2023
Good morning thank you for choosing pines and palms resort, have a blessed day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from simone on 7 Nov 2023
Good afternoon, thank you for choosing pines and palms resort.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from simone on 17 Oct 2023
Thank you for choosing pines and palms resort.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay nice ppl nice area
Stayed 1 night in Oct 2023
Response from Jamealya on 4 Oct 2023
Thank you for choosing the pines and Palms resort , we really appreciate your feedback and we hope to see you again .

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room and pool were nice and clean. The front desk staff were friendly and helpful.
Stayed 1 night in Sep 2023
Response from Jamealya on 1 Oct 2023
Hello Brandi Thank you choosing the Pines and Palms resort we really appreciate your feedback and we hope to welcome you back again.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pines and Palms week....
I've stayed many times at this resort and loved it but this time was not so great. Lots of bugs in the pool, bartender seemed more interested in his phone instead of hotel guests. Main building was being fumigated and no one was told so guests parked wherever they felt like and didn't seem to care that they were blocking beach views and such and the new owners/new gm were no where in sight. Former owners and GM would always greet guests and ask how they were doing. Its just not the same resort. Very disappointing stay.
Stayed 3 nights in Sep 2023
Response from Julissa Ramirez General Manager on 28 Sept 2023
Thank you for choosing Pines and Palms Resort of Islamorada. We would like to also thank you for taking the time to share your honest feedback. We are saddened to learn that this time around your experience wasn't as expected. We would like to extend our sincerest apologies. We can assure items outlined will be investigated and addressed accordingly. We hope this experience does not impact your decision on staying with us again. Pines thrives on maintaining family oriented and peaceful ambiance for all our guests.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from simone on 17 Oct 2023
Thank you for choosing pines and palms resort.

6/10 Okay

Michelle

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Like: location, location, location. On East side so Sunrises are amazing!!! Bikes kayaks included available to go. Nice live music. Comfy bed with lots of pillows. Ladies working in the office are very polite and willing to assist. Did not like: upgrade your room, it's worth the cost!!! Our room #18 (2nd floor) was average. A bit outdated, bathroom is very small.
Stayed 1 night in Sep 2023
Response from jamealya on 18 Sept 2023
hello Michelle, thank you for choosing the pines and palms resort we do appreciate your feedback and we hope to welcome you back soon.

8/10 Good

Yurguis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from simone on 17 Oct 2023
Thank you for choosing pines and palms resort.

10/10 Excellent

Valerie

Stayed 3 nights in Sep 2023
Response from simone on 17 Oct 2023
Thank you for choosing pine and palm resort

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from simone on 12 Sept 2023
Good morning thank you for choosing pines and palms resort .

10/10 Excellent

Lina, Pompano Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how quite and intimate it is
Stayed 1 night in Sep 2023
Response from Jamealya on 4 Sept 2023
Hi linda we appreciate your feedback, and we hope to welcome you back again.thank you for choosing the pines and palms resort.

6/10 Okay

Bryce

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great views and clean facility, new owners took over the entire property with their kids on our last day. Hard to enjoy when there are kids yelling and screaming everywhere
Stayed 3 nights in Aug 2023
Response from Jamealya on 4 Sept 2023
thank you for staying with us at the pines and palms resort we truly appreciate your feedback, and we hope to welcome you back again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from simone on 28 Aug 2023
Thank you for choosing pines and palms resort, we appreciate your accommodation here with us.

8/10 Good

Klaus, Wuerzburg

Liked: Staff & service, amenities, property conditions & facilities
Got my own very nice Apartment with full kitchen and direct access to the ocean :) floor was not clean and ants washing machine was leaking but overall a very nice apartment direct at the ocean
Stayed 1 night in Aug 2023
Response from simone on 28 Aug 2023
Good morning, thank you for choosing pines and palms resort. We are happy you enjoy your stay here with us. And for the floor we do apologize, hope to see you again soon have a blessed day.

8/10 Good

nick

Stayed 1 night in Aug 2023
Response from simone on 17 Oct 2023
Thank you for choosing pines and palms resort

8/10 Good

Jose

Stayed 2 nights in Aug 2023
Response from simone on 12 Sept 2023
Good morning thank you for choosing pines and palms resort.

6/10 Okay

David

Travelled with partner
Liked: Amenities
I loved my stay at the Pines and Palms however. I distinctly had specific instructions about check in and check out and those needs were barely met. I had spoke to the same lady I booked with and was assured I would be accommodated upon arrival but had to wait almost a few Hours. Aside from that, Simone was amazing and the place was super cozy and extremely quiet. The pool was relaxing but our stay was cut short due to weather. All in all it was a special trip that turned out well for us and I would go back. I would be completely transparent with my needs next time. Forcefully direct.
Stayed 2 nights in Aug 2023
Response from simone on 17 Aug 2023
Good morning, thank you for choosing pines and palms resort we truly appreciate your stay here with us. Hopefully your next stay here with us will be much better, please do have a wonderful day much love.

6/10 Okay

Gladys

Liked: Cleanliness, staff & service
Everything was nice, the room is clean and good but it is a bad smell from the sea. It’s terrible and sad.
Stayed 1 night in Aug 2023
Response from simone on 10 Aug 2023
good morning, thank you for choosing pines and palms resort we are sorry that you have to encounter the bad smell from the sea it was from the sea moss, we do hope to see you again soon.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from simone on 28 Aug 2023
Thank you for choosing pines and palms resort we appreciate you staying with us for your vacation.

8/10 Good

Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was pleasant, office girls were very nice and allowed us to pre-check in prior to room being ready. Kayak and paddle boards being free to use was great for kids and pool was decent size. Overall was great, only negative was we booked a ocean view king room, the room we received was a stretch to be classified as "ocean view". If "ocean view" is important to you be sure to clarify before booking.
Stayed 1 night in Jul 2023
Response from jamealya on 13 Jul 2023
hi Jacob, we're happy you enjoyed our property we hope to welcome you back again. we also appreciate you leaving a review. thank you for staying with us and we hope you have a wonderful day

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice rooms. And I’m picky! Love that the paddle boards are self serve. Feels like you have your own little keys house. I’m so happy I found this spot. Front desk was very nice too!
Stayed 1 night in Jul 2023
Response from Jamealya on 13 Jul 2023
hi Joanna, thank you for staying with us at the pines and palms resort we are happy we could make your stay a fun and memorable one. we appreciate you leaving a review and we hope you have a lovely day.

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay at Pines & Palms. The staff was friendly & helpful. The grounds were clean, well-kept & serene. My cottage was adorable & exactly what I needed for a quick, restful getaway. Highly recommend this property if you’re looking for a calm & peaceful stay in Islamorada!
Stayed 1 night in Jun 2023
Response from Jamealya on 1 Jul 2023
hello Kristen thank you so much for staying with us at the pines and palms resort we truly appreciate you leaving a review. we're happy we made your stay a fun and relaxed one, we hope to welcome you back at our property again. thank you and we hope you have a wonderful day!

10/10 Excellent

marcos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything I expect from a hotel. It is a postcard property Thanks to the staff that assisted me
Stayed 1 night in Jun 2023
Response from jamealya on 24 Jun 2023
thank you for leaving your review we really appreciate it, we're happy we could made your stay a good and memorable experience!

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
What a hidden gem! The young ladies in the office went above and beyond! A super relaxed, chill environment with kayaks, bikes and paddle boards accessible. A convenient location, could walk or bike to many great restaurants. We would definitely choose Pines and Palms again.
Stayed 2 nights in May 2023
Response from Jamealya on 24 Jun 2023
Thank you for leaving review christie we're happy we could make your stay fun and memorable one. thank you for choosing the pines & palms resort we do appreciate you staying with us and leaving a review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Loved location but dripping shower!
Would give it a higher rating if I had not read about a review about a dripping shower and then we got that room. So not fixed in room #22!!! Shower is a continuous dripping and gets floor wet in bathroom as well. Otherwise, lovely location near restaurants and right on water!
Stayed 1 night in May 2023
Response from Danielle on 1 Jun 2023
Hi Anonymous, thank you for choosing Pines and Palms and thank you for your feedback. We have a lot of future improvements planned hopefully you will give us another chance to host you. Sunny Regards!

8/10 Good

Keila

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Danielle on 6 Jun 2023
Hi Keila, Thank you for staying with us at Pines and Palms Resort. Sunny Regards,