Ratings based on 706 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Orlando

Staff Improvement Required

Posted 29-Jun-2015
Front desk allowed folks to just wait while 2nd front desk staff took at break, small lobby was stuffed. Asked for late check out during off season, place was empty, and front desk staff only communicated 1 hr would be allowed. Had "do no disturb" sign on door, and cleaning staff continued to pound on door. We will not stay at this resort again.
5 out of 5
Recommended
for Everyone
by A verified traveller from miami

Our annaversary

Posted 26-Jun-2015
The front desk did not pick up my phone calls in the middle of the morning . And had an amazing room that was breathtaking. but with the loudest construction work outside on the parking lot really messed with my sleep I had to complain n get a late check out
4 out of 5
Recommended
for Everyone
by A verified traveller from Pennsylvania

Beautiful,very quite, lovely room with ocean view!

Posted 20-Jun-2015
Stopped for an overnight on out way back from Key West. Everyone thought that place exceeded their expectations...newly renovated...very nice!
5 out of 5
Recommended
for Everyone
by A verified traveller from bondurant, iowa

Wonderful location with access to lots

Posted 20-Jun-2015
Lots to do At this resort with daily access to kayaking paddle boards paddle boats and lots more. This was our first trip and we wil definitely be back again!
4 out of 5
Recommended
for Couples
by A verified traveller from pine bush, ny

Very clean, super accommodating staff

Posted 15-Jun-2015
Pros: Clean, location, staff
Cons: Larger menu, clothes storage in rooms
Location: Nice location, tons of restaurants in area.
Just a quick 2 day stay, everything seemed to be newly remodeled, very nice job, rooms all had nice view, but our room didn't have a dresser, only 5-6 hangers, so we lived out of out suitcases which wasn't a bother since we were only there for 2 nights. All the staff from the front desk to the bar were soooo nice. Very small choice of food, just bar food. I have a gluten allergy so was kind of afraid to eat anything so the cook brought out all the food and let me read the labels. All in all good place, would go again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, FL

Nice location with lots to do!

Posted 15-Jun-2015
Very friendly and helpful staff. We arrived early and were able to check in. Nice beach area with kayaks and paddle boards for guests to use. Nice pool bar with good food.
3 out of 5
Recommended
for Everyone
by A verified traveller from Vzla

Need a better restaurant and breakfast

Posted 15-Jun-2015
Great place, love the view and the resort facilities. The beach is a great place to relax and enjoy the sun. The breakfast was poor and doesn't have a better option for it even if you can afford it... Poor restaurant overall. You will have to eat outside the resort always.
3 out of 5
Recommended
for Everyone
by A verified traveller

resort fee when checking out

Posted 03-Jun-2015
Pros: Clean, breakfast, balcony, view.
Cons: Resort fee should be included when booking.
We liked the hotel but did not like the resort fee when checking out. Why not be up front and honest and charge the fee when booking?
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami Fl

Thank you to all the staff!

Posted 28-May-2015
Pros: The staff
Cons: Hmm a little bit more organization and the activities during the summer should last til later 5 pm is way to early for the Keys.
Location: Awesome restaurants and fun night life within walking distance had a blast!
My trip to the Pelican will be unforgettable, the staff was the best part other than the gorgeous view of course.
4 out of 5
Recommended
for Everyone
by A verified traveller from Roma

Bello e confortevole albergo

Posted 27-May-2015
Bello e confortevole albergo in un contesto davvero magnifico. Spiaggia sotto le palme, piscina, piacevole bar accanto la spiaggia. Camera ottima affacciata sull'oceano e l'intera baia. Servizio buono. Concesso spostamento del check-out di un'ora per la camera e intera giornata per piscina e spiaggia. Pecca: manca il ristorante: devi spostarti su quello dell'albergo vicino che nei giorni feriali chiude alle 22. Cmq altamente raccomandabile Voto: 9 su 10...