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Will return , enjoyed my stay. But next time I won’t get my up graded room next to the street where the beach was It was noisy most of the time.
Nancy J
Stayed 5 nights in Mar 2024
6/10 Okay
MICHAEL J
Travelled with partner, Travelled with group
12 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were gaps in the door that night, air and light in. Light switch in the bathroom did not work properly. I paid the same price is three other couples that went down there and they all got better rooms than I did. Their views were much better.
MICHAEL J
Stayed 3 nights in Mar 2024
Response from KP on 12 Mar 2024
Hello Michael J! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.
Hello Jing! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Great resort within walking distance to all the fun activities that Key West has to offer.
Kathleen
Stayed 7 nights in Mar 2024
Response from KP on 8 Mar 2024
Hello Kathleen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
6/10 Okay
Tracy
Travelled with family
7 Mar 2024
Overall property very nice.
Just way to overpriced!!
Not worth the money.
Tracy
Stayed 3 nights in Mar 2024
Response from KP on 7 Mar 2024
Hello Tracy! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.
10/10 Excellent
Patricia
5 Mar 2024
Room clean service friendly ideal location not far from the ferry and old town walkable from here
Patricia
Stayed 2 nights in Mar 2024
Response from KP on 6 Mar 2024
Hello Patricia! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Spotlessly clean, great location, and great amenities.
Wallace
Stayed 2 nights in Feb 2024
Response from KP on 27 Feb 2024
Hello Wallace! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Ernest! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
8/10 Good
Albert
23 Feb 2024
Liked: Property conditions & facilities
Albert
Stayed 3 nights in Feb 2024
Response from KP on 26 Feb 2024
Hello Albert! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Great service staff, especially TJ at Blue Mojito.
Tod R
Stayed 5 nights in Feb 2024
Response from KP on 21 Feb 2024
Hello Tod R! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
6/10 Okay
Kimberly, Whitehall
Travelled with family
21 Feb 2024
Liked: Cleanliness, staff & service, amenities
For spending a 1,000 a night to have construction being done outside our patio was not fun. You are paying this price for the location. Room was ok, would not say cosmetic perfect for spending this much.
Kimberly
Stayed 1 night in Feb 2024
Response from KP on 21 Feb 2024
Hello Kimberly! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.
4/10 Poor
Michael
Travelled with partner
14 Feb 2024
Disliked: Cleanliness
Room was not very clean.
Roosters screaming all night that were on property.
staff was average.
Michael
Stayed 1 night in Feb 2024
Response from KP on 14 Feb 2024
Hello Michael! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We will be sharing this our team and we hope to welcome you back during your next trip to Key West.
Hello Jacob! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Jeffrey D! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Noreen! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Very close to restaurants and attractions. Beaches are pretty much non existant in Key West.Very small if you find one.
Gregory
Stayed 6 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello Gregory! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We hope to welcome you back during your next trip to Key West.
The added $55 was totally unacceptable. It should have been lusted in reservation before not at check in. It was a ripoff.
Mary
Stayed 4 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello Mary! Thanks so much for taking the time to complete an online review about your recent experience and providing candid feedback. We hope to welcome you back during your next trip to Key West.
enjoyed our stay. Friendly staff, room was clean and nice views of the ocean
michael
Stayed 3 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello michael! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Horrible customer service
Had trouble withAC and fan which was not resolved
Front desk extremely rude
Hadiqa
Stayed 1 night in Jan 2024
Response from KP on 29 Jan 2024
Hello Hadiqa! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.
Hello Jennifer! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Robert Todd! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Cindy! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.
4/10 Poor
william
18 Jan 2024
william
Stayed 3 nights in Jan 2024
Response from KP on 19 Jan 2024
Hello William! Thanks so much for taking the time to complete an online review. We are disappointment to see such a low score and we are hoping you could provide any additional feedback about your experience. If you are willing to provide any information, please contact one of our Operation Mangers at your earliest convenience.
Hello Reinaldo! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.
8/10 Good
Francis
16 Jan 2024
Francis
Stayed 3 nights in Jan 2024
Response from KP on 7 Feb 2024
Hello Francis! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
ALL WAS SUPER WONDERFUL…..GREAT EXPERIENCE FOR MY LADY FRIEND’S FIRST TIME IN KEY WEST….. HOPE TO DO IT AGAIN …..Sacha was super attentive….he was the person at the door and helped with ALL OUR QUESTIONS AND NEEDS…..
James
Stayed 5 nights in Jan 2024
Response from KP on 17 Jan 2024
Hello James! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
10/10 Excellent
Judy
11 Jan 2024
Liked: Cleanliness, amenities
Judy
Stayed 5 nights in Nov 2023
Response from KP on 11 Jan 2024
Hello Judy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
10/10 Excellent
Thomas
7 Jan 2024
Thomas
Stayed 5 nights in Jan 2024
Response from KP on 29 Jan 2024
Hello Thomas! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
It was great! Staff are amazing and always making sure your stay is superb. Walking distance to Duval - Mallory and so many other places. Pet friendly. Would definitely come back again.
Seija
Stayed 6 nights in Dec 2023
Response from KP on 8 Jan 2024
Hello Seija! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Susan! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Bruce! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
Hello Hassan! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
10/10 Excellent
Lisa
26 Dec 2023
Lisa
Stayed 4 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Lisa! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
Hello Sung! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
Hello David! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
This was generally a pretty nice place. There were some issues with one elevator not working and repairs being done on an exterior staircase
Paula
Stayed 5 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Paula! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
Hello Deborah! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
6/10 Okay
Brett
16 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Brett
Stayed 3 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Angali! Thanks so much for taking the time to complete an online review. We hope to welcome you back during your next trip to Key West.
Not as clean and quiet as expected. Staff were doing some construction upstairs 8 o'clock in the morning... kind of disappointed
Jingwen
Stayed 4 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Jingwen! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.
Property totally run down. Not the standard of a Hyatt. For the price a total rip off. The old saying you get what you pay for, didnt happen.
Angali
Response from KP on 27 Dec 2023
Hello Angali! Thanks so much for taking the time to complete an online review providing candid feedback. We hope to welcome you back during your next trip to Key West.
Excellent hotel, awesome views and location! Need to get rid of the tin cups at the outside bar. Makes drinks taste terrible!
Annette M
Stayed 7 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Annette! Thanks so much for taking the time to complete an online review and providing candid feedback. We look forward to welcoming you back during your next trip to Key West.
Hello Teresita! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
Staff was wonderful, checking in was easy and the location to everything was fantastic. Can't wait to go again.
Paula
Stayed 5 nights in Nov 2023
Response from KP on 27 Dec 2023
Hello Paula! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
First time to Key West, and the Hyatt was perfect for us! We loved the location and hotel amenities that Hyatt had to offer. The Hyatt staff were some of the nicest and most accommodating we've experienced! Will definitely be back!
Jeff
Stayed 3 nights in Dec 2023
Response from KP on 27 Dec 2023
Hello Jeff! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
6/10 Okay
Antonio
8 Dec 2023
Antonio
Response from KP on 8 Mar 2024
Hello Antonio! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
10/10 Excellent
Felix
7 Dec 2023
Felix
Stayed 3 nights in Nov 2023
Response from KP on 28 Dec 2023
Hello Felix! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
Very nice property...clean close to Duval and the docks
Dan
Stayed 4 nights in Nov 2023
Response from KP on 5 Dec 2023
Hello Dan! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.
Hello Tom! Thanks so much for taking the time to complete an online review about your experience at our resort. We look forward to welcoming you back during your next trip to Key West.