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Reviews of Heron House - Adult Only

3.5 out of 5
Heron House - Adult Only
512 Simonton St, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1038 reviews" "
Rating 8 - Good. 223 out of 1038 reviews" "
Rating 6 - Okay. 73 out of 1038 reviews" "
Rating 4 - Poor. 33 out of 1038 reviews" "
Rating 2 - Terrible. 25 out of 1038 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond customer service the front desk people were absolutely amazing so polite so Hospitable. We definitely will return again and we look forward to it as well
Stayed 1 night in Apr 2024
Response from t on 18 Apr 2024
we are so pleased you had a enjoyable stay with us .. and we look forward to your future stay with us again

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was clean and attractive The morning breakfast needs improvement
Stayed 1 night in Apr 2024
Response from t on 16 Apr 2024
thank you so much for the feedback

6/10 Okay

marie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price!
Stayed 3 nights in Apr 2024
Response from t on 16 Apr 2024
Sorry you didn't enjoy your stay with us in our suite ...hopefully your next stay in key west downtown will be more to your liking esp price wise due to location

10/10 Excellent

Olin

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaner and better condition than others in the area in which I have stayed. Bath sink faucets were temperamental and coffee was weak. Concerned the bed spread/comforter was not clean.
Stayed 1 night in Apr 2024
Response from t on 17 Apr 2024
thank you for the feedback .. comforters are changed between each new check in

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance tqo Duval St. Good breakfast and nice pool. Only drawback was parking. You drop your bags off, then have to find a place to park, which can be several blocks away.
Stayed 2 nights in Mar 2024
Response from Patrick on 13 Apr 2024
We're so glad you enjoyed your stay with us.

8/10 Good

Barry

Travelled with partner
Very nice stay. Breakfast confusing for us.
Stayed 4 nights in Apr 2024
Response from Patrick on 13 Apr 2024
Thank you

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt like we lucked out with this resort property. It's so close to all of the action in Key West while maintaining a quiet area.
Stayed 1 night in Apr 2024
Response from Patrick on 11 Apr 2024
We're so glad you enjoyed your stay with us!!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Patrick on 11 Apr 2024
We're so glad you enjoyed your stay with us!!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from t on 9 Apr 2024
thank you so much for the feedback

10/10 Excellent

Edsel

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay. Close to everything.
Stayed 3 nights in Apr 2024
Response from patrick on 6 Apr 2024
We're so glad you enjoyed your stay with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lot of character, peaceful.
Stayed 1 night in Apr 2024
Response from patrick on 6 Apr 2024
Thank you!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from t on 4 Apr 2024
thank you so much for the feedback

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heron House is so beautiful and peaceful! It was our first visit and it was perfect…..the staff was friendly, the room was very clean and comfortable, the pool was amazing and the breakfasts were delicious! I highly recommend staying at the Heron House also as it is within close walking distance to Duval Street! We will be back!!
Stayed 3 nights in Mar 2024
Response from t on 1 Apr 2024
thank you so much for the feedback

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice “old Key West” property. Well maintained and unique. Nice location, one block from Duval Street. Restaurants and shopping within close walking distance.
Stayed 1 night in Mar 2024
Response from Patrick on 30 Mar 2024
We're so glad you enjoyed yourself!

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Lack of hot water. Parking
Stayed 5 nights in Mar 2024
Response from Patrick on 25 Mar 2024
Thank you for your feedback, we will address the water issue.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel captures the ambience of Key West !
Stayed 2 nights in Mar 2024
Response from Patrick on 23 Mar 2024
Thank you!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
We’ve found a new home in Key West! Great staff! Steven took great care of us!
Stayed 3 nights in Mar 2024
Response from Patrick on 22 Mar 2024
We're so glad you enjoyed your stay with us!

2/10 Terrible

Rodolfo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Personnel Patrick was rude and lied about the room. Room #14 is a full size bed not queen. Does not match picture on website. Electrical wires are tacked and hanging everywhere. No place to plug in personal devices. Toilet handle was broken. Bathroom vent screen broken. Gnats in room everywhere. Sheets stained with what appeared to be blood. Other hotel guests saw and agreed. Never going back.
Stayed 2 nights in Mar 2024
Response from t on 19 Mar 2024
The bed in 14 is a queen we have no full sizes beds .. the personal devices you could plug into the Side table it had 3 plugs that are open NEXT to the bed ...

8/10 Good

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location just 2 blocks off Duval. Very walkable area. Nice pool.
Stayed 6 nights in Mar 2024
Response from t on 19 Mar 2024
thank you for the feedback

10/10 Excellent

Christopher

Stayed 4 nights in Mar 2024
Response from patrick on 7 Apr 2024
Thank you!

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from t on 19 Mar 2024
thank you so much for the feedback

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, clean and centrally located. Committed to the comfort and enjoyment of the guests. Very quiet and respectful guests. No kids!!
Stayed 7 nights in Mar 2024
Response from Patrick on 17 Mar 2024
We're so glad you enjoyed your stay with us!

6/10 Okay

Lynda

Disliked: Staff & service
Front desk person gave bare minimum
Stayed 1 night in Mar 2024
Response from patrick on 16 Mar 2024
We will address this issue. Thank you

10/10 Excellent

Meri

Travelled with partner, Travelled with group
Liked: Amenities
Excellent hotel , great staff, and great location
Stayed 2 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use a little updating but overall a very comfortable place, friendly and helpful staff. Awesome location, pool is great, breakfast is great
Stayed 3 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you

10/10 Excellent

Dave

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all around! The Heron House is a comfortable, clean resort that is perfectly located minutes from Duval St and many other shops, and restaurants. Highly recommended to anyone looking to take in the best of Key West!
Stayed 3 nights in Mar 2024
Response from Patrick on 16 Mar 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Quiet and very relaxing. Close to Duval and the night life.
Stayed 2 nights in Mar 2024
Response from Lui on 13 Mar 2024
We are glad that you loved your stay with us. We look forward to seeing you again soon.

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location yet quiet area.
Stayed 7 nights in Feb 2024
Response from t on 13 Mar 2024
thank you so so much for the review

8/10 Good

Mary

Liked: Cleanliness, staff & service
Overall a good stay due to the location. Walking distance to everything in Old Town/waterfront etc. The staff friendly and informative. Nice property. Room was clean, had everything. Room 12. Outside chairs/table. Room had everything. Could use a new mattress. I’m usually not picky on beds but this was stiff. Breakfast included was good for continental breads, pancake and waffles you had to reheat in toaster oven or toaster oven, bagels, English muffins, mini muffins croissants,fruit yogurt granola, juice coffee etc. not a fan of the microwaved eggs, passed on the sausages. They had happy hour. There were pitchers of something but no wine or beer. The cracker cheese and chips were fine. Overall a good experience with a great location.
Stayed 2 nights in Mar 2024
Response from t on 13 Mar 2024
thank you for the rating and feedback

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from t on 13 Mar 2024
thank you

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Neat little place would do it again
Stayed 1 night in Mar 2024
Response from t on 13 Mar 2024
thank you so much for the review

10/10 Excellent

Don

Travelled with group
The staff associated with heron house were awesome
Stayed 4 nights in Mar 2024
Response from Patrick on 9 Mar 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Julie, montello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay. From entering the beautifully managed property, the pool area and the room itself. Steven got us checking early and showed us around. Amazing stay. Air conditioning worked perfectly and ceiling fans complimented it, keeping the space nice and cool. Walking distance to Duval street and close enough to key west express. We loved everything!
Stayed 1 night in Mar 2024
Response from Patrick on 7 Mar 2024
We're so glad you enjoyed your stay!

8/10 Good

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Comfortable bed, breakfast included, location to Duval Street. In need of minor repairs, furniture needs to be upgraded.
Stayed 5 nights in Feb 2024
Response from t on 7 Mar 2024
thank you for your feedback

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Feb 2024
Response from Patrick on 4 Mar 2024
We're so glad you enjoyed your stay!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are dated and need updated. No storage in the bathrooms
Stayed 2 nights in Feb 2024
Response from t on 6 Mar 2024
thank you for the feedback

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to walk to attractions. Very clean and quaint. Very friendly employees and very nice breakfast options. Recommend! Will stay there again!
Stayed 4 nights in Feb 2024
Response from Patrick on 3 Mar 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Parking is an issue. But it is key west!
Stayed 1 night in Feb 2024
Response from Patrick on 3 Mar 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Sylvain

Stayed 1 night in Feb 2024
Response from Patrick on 21 Mar 2024
Thank you!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from t on 29 Feb 2024
thank you for the rating

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked it! Staff was so very nice ! The atmosphere was what we were hoping for .. highly recommend it! Btw.. the breakfast offering was very good!
Stayed 1 night in Feb 2024
Response from t on 29 Feb 2024
we are so pleased that you enjoyed your stay with us thank you so much for the review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from t on 20 Mar 2024
thank you for the feedback

10/10 Excellent

Thomas, Lanoka Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very relaxing stay.
Stayed 2 nights in Feb 2024
Response from t on 23 Feb 2024
thank you so so much for the feedback and rating

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location
Stayed 3 nights in Feb 2024
Response from t on 21 Feb 2024
thank you so much for the review

8/10 Good

Marchella

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Patrick on 21 Mar 2024
Thank you!

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and the staff. The owner was caring and hospitable and the staff were very friendly and helpfull
Stayed 4 nights in Feb 2024
Response from t on 19 Feb 2024
thank you so much for the feedback

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heron House was an excellent stay for us - great breakfast and a wonderful staff
Stayed 5 nights in Feb 2024
Response from Patrick on 17 Feb 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

James A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from Patrick on 17 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a great stay.
Stayed 4 nights in Feb 2024
Response from Patrick on 17 Feb 2024
We're glad you enjoyed your stay!

4/10 Poor

Pat

Travelled with group
Disliked: Staff & service, property conditions & facilities
We checked in on Jan.22/24. After a long day of sightseeing I took a shower before bed. We were UNABLE TO TURN OFF the hot water tap. We called maintenance and no answer so we called the after hours emergency #. The fellow said he was 'not concerned' about the hot water bill and would have it checked at 8 the next morning ! We had to listen to it run ALL night( we we were less than 3 ft away). By morning the room was dripping wet because of the humidity. When we checked out, the GM offered us a refund because of our terrible night and not to worry, everything was taken care of! 3 weeks later and NO refund and many unanswered calls. Heron House was contacted by the on line booking agency and they advised us that Heron House would not approve the refund! We are still waiting to hear from the GM - ' t' regarding this issue. This is a family owned business and I can't believe these are the business ethics they'd want their staff to employ !
Stayed 1 night in Jan 2024
Response from Patrick on 17 Feb 2024
We will address this issue immediately