Tropical Queen | In-room safe, individually decorated, desk, iron/ironing board

Reviews of Heron House - Adult Only

3.5 out of 5
Heron House - Adult Only
512 Simonton St, Key West, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1057 reviews" "
Rating 8 - Good. 230 out of 1057 reviews" "
Rating 6 - Okay. 77 out of 1057 reviews" "
Rating 4 - Poor. 34 out of 1057 reviews" "
Rating 2 - Terrible. 25 out of 1057 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Lack of hot water. Parking
Stayed 5 nights in Mar 2024
Response from Patrick on 25 Mar 2024
Thank you for your feedback, we will address the water issue.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel captures the ambience of Key West !
Stayed 2 nights in Mar 2024
Response from Patrick on 23 Mar 2024
Thank you!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
We’ve found a new home in Key West! Great staff! Steven took great care of us!
Stayed 3 nights in Mar 2024
Response from Patrick on 22 Mar 2024
We're so glad you enjoyed your stay with us!

2/10 Terrible

Rodolfo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Personnel Patrick was rude and lied about the room. Room #14 is a full size bed not queen. Does not match picture on website. Electrical wires are tacked and hanging everywhere. No place to plug in personal devices. Toilet handle was broken. Bathroom vent screen broken. Gnats in room everywhere. Sheets stained with what appeared to be blood. Other hotel guests saw and agreed. Never going back.
Stayed 2 nights in Mar 2024
Response from t on 19 Mar 2024
The bed in 14 is a queen we have no full sizes beds .. the personal devices you could plug into the Side table it had 3 plugs that are open NEXT to the bed ...

8/10 Good

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location just 2 blocks off Duval. Very walkable area. Nice pool.
Stayed 6 nights in Mar 2024
Response from t on 19 Mar 2024
thank you for the feedback

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from t on 19 Mar 2024
thank you so much for the feedback

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, clean and centrally located. Committed to the comfort and enjoyment of the guests. Very quiet and respectful guests. No kids!!
Stayed 7 nights in Mar 2024
Response from Patrick on 17 Mar 2024
We're so glad you enjoyed your stay with us!

6/10 Okay

Lynda

Disliked: Staff & service
Front desk person gave bare minimum
Stayed 1 night in Mar 2024
Response from patrick on 16 Mar 2024
We will address this issue. Thank you

10/10 Excellent

Meri

Travelled with partner, Travelled with group
Liked: Amenities
Excellent hotel , great staff, and great location
Stayed 2 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use a little updating but overall a very comfortable place, friendly and helpful staff. Awesome location, pool is great, breakfast is great
Stayed 3 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you

10/10 Excellent

Dave

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars all around! The Heron House is a comfortable, clean resort that is perfectly located minutes from Duval St and many other shops, and restaurants. Highly recommended to anyone looking to take in the best of Key West!
Stayed 3 nights in Mar 2024
Response from Patrick on 16 Mar 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Quiet and very relaxing. Close to Duval and the night life.
Stayed 2 nights in Mar 2024
Response from Lui on 13 Mar 2024
We are glad that you loved your stay with us. We look forward to seeing you again soon.

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding location yet quiet area.
Stayed 7 nights in Feb 2024
Response from t on 13 Mar 2024
thank you so so much for the review

8/10 Good

Mary

Liked: Cleanliness, staff & service
Overall a good stay due to the location. Walking distance to everything in Old Town/waterfront etc. The staff friendly and informative. Nice property. Room was clean, had everything. Room 12. Outside chairs/table. Room had everything. Could use a new mattress. I’m usually not picky on beds but this was stiff. Breakfast included was good for continental breads, pancake and waffles you had to reheat in toaster oven or toaster oven, bagels, English muffins, mini muffins croissants,fruit yogurt granola, juice coffee etc. not a fan of the microwaved eggs, passed on the sausages. They had happy hour. There were pitchers of something but no wine or beer. The cracker cheese and chips were fine. Overall a good experience with a great location.
Stayed 2 nights in Mar 2024
Response from t on 13 Mar 2024
thank you for the rating and feedback

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from t on 13 Mar 2024
thank you

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Neat little place would do it again
Stayed 1 night in Mar 2024
Response from t on 13 Mar 2024
thank you so much for the review

10/10 Excellent

Don

Travelled with group
The staff associated with heron house were awesome
Stayed 4 nights in Mar 2024
Response from Patrick on 9 Mar 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Julie, montello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great stay. From entering the beautifully managed property, the pool area and the room itself. Steven got us checking early and showed us around. Amazing stay. Air conditioning worked perfectly and ceiling fans complimented it, keeping the space nice and cool. Walking distance to Duval street and close enough to key west express. We loved everything!
Stayed 1 night in Mar 2024
Response from Patrick on 7 Mar 2024
We're so glad you enjoyed your stay!

8/10 Good

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Comfortable bed, breakfast included, location to Duval Street. In need of minor repairs, furniture needs to be upgraded.
Stayed 5 nights in Feb 2024
Response from t on 7 Mar 2024
thank you for your feedback

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Feb 2024
Response from Patrick on 4 Mar 2024
We're so glad you enjoyed your stay!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are dated and need updated. No storage in the bathrooms
Stayed 2 nights in Feb 2024
Response from t on 6 Mar 2024
thank you for the feedback

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to walk to attractions. Very clean and quaint. Very friendly employees and very nice breakfast options. Recommend! Will stay there again!
Stayed 4 nights in Feb 2024
Response from Patrick on 3 Mar 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Parking is an issue. But it is key west!
Stayed 1 night in Feb 2024
Response from Patrick on 3 Mar 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Sylvain

Stayed 1 night in Feb 2024
Response from Patrick on 21 Mar 2024
Thank you!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from t on 29 Feb 2024
thank you for the rating

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked it! Staff was so very nice ! The atmosphere was what we were hoping for .. highly recommend it! Btw.. the breakfast offering was very good!
Stayed 1 night in Feb 2024
Response from t on 29 Feb 2024
we are so pleased that you enjoyed your stay with us thank you so much for the review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from t on 20 Mar 2024
thank you for the feedback

10/10 Excellent

Thomas, Lanoka Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very relaxing stay.
Stayed 2 nights in Feb 2024
Response from t on 23 Feb 2024
thank you so so much for the feedback and rating

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location
Stayed 3 nights in Feb 2024
Response from t on 21 Feb 2024
thank you so much for the review

8/10 Good

Marchella

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Patrick on 21 Mar 2024
Thank you!

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and the staff. The owner was caring and hospitable and the staff were very friendly and helpfull
Stayed 4 nights in Feb 2024
Response from t on 19 Feb 2024
thank you so much for the feedback

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heron House was an excellent stay for us - great breakfast and a wonderful staff
Stayed 5 nights in Feb 2024
Response from Patrick on 17 Feb 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

James A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from Patrick on 17 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a great stay.
Stayed 4 nights in Feb 2024
Response from Patrick on 17 Feb 2024
We're glad you enjoyed your stay!

4/10 Poor

Pat

Travelled with group
Disliked: Staff & service, property conditions & facilities
We checked in on Jan.22/24. After a long day of sightseeing I took a shower before bed. We were UNABLE TO TURN OFF the hot water tap. We called maintenance and no answer so we called the after hours emergency #. The fellow said he was 'not concerned' about the hot water bill and would have it checked at 8 the next morning ! We had to listen to it run ALL night( we we were less than 3 ft away). By morning the room was dripping wet because of the humidity. When we checked out, the GM offered us a refund because of our terrible night and not to worry, everything was taken care of! 3 weeks later and NO refund and many unanswered calls. Heron House was contacted by the on line booking agency and they advised us that Heron House would not approve the refund! We are still waiting to hear from the GM - ' t' regarding this issue. This is a family owned business and I can't believe these are the business ethics they'd want their staff to employ !
Stayed 1 night in Jan 2024
Response from Patrick on 17 Feb 2024
We will address this issue immediately

6/10 Okay

Connie, Cedar Rapids

Travelled with family
Liked: Cleanliness, staff & service
This is a tale of two experiences. The good: the staff at the Heron House were uniformly friendly and helpful. The hotel includes daily housekeeping, which is not always the case anymore. The grounds are gorgeous. The location couldn't be better for walking virtually anywhere in the Old Town or the Bight or to the southernmost point. Breakfast every morning included a good selection of options. The bad: the rooms. The first room were were given (#14) was completely unacceptable. It was, at best, early college dorm room. We never figured out how to lock the door leading to a private patio. There were other shortcomings. The next morning we requested a different room and were given #6. This room is where we stayed - it was reasonably attractive and close to looking like the photos featured in the Heron House's website. However, even this room: had a nonfunctional room safe, the vent in the bathroom did not work, the top drawer under the tv was off its hinges, the bottom of the room refrigerator was corroded and one slat in the blinds was missing. One of the women I met at breakfast said, "Isn't this paradise!" so clearly our experience was not everyone's experience. I can only address what we experienced, which is why I can't whole heartedly recommend the Heron House unless there's some way to insure that the room you are assigned is fully functional. And we made our reservations last October, so it could not have been a case of getting some kind of last minute lodgings.
Stayed 8 nights in Feb 2024
Response from Patrick on 15 Feb 2024
Thank you for your feedback, we will address these issues.

10/10 Excellent

SILVERIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice secluded property in the middle of the city.
Stayed 1 night in Feb 2024
Response from t on 8 Feb 2024
thank you for the rating and review :)

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Beautiful grounds, convenient location, friendly staff, and super comfortable rooms!
Stayed 3 nights in Jan 2024
Response from t on 8 Feb 2024
thank you so much for the kind review and rating

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is tops, so close to Duval St but quiet and scenic. The room is small, and there is no parking offered, so you have to park on the street or find a public lot.
Stayed 3 nights in Jan 2024
Response from t on 5 Feb 2024
thank you for the feedback

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location to Duval is good.
Stayed 4 nights in Jan 2024
Response from t on 5 Feb 2024
thank you for the feedback

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick on 3 Feb 2024
Thank You!

10/10 Excellent

jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Heron house was beyond beautiful it was everything I needed I wish we would’ve stayed our entire stay here!!
Stayed 2 nights in Jan 2024
Response from t on 1 Feb 2024
thank you so much for your feedback

6/10 Okay

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Some rooms needs to be renovated. They are not equally acceptable for the same price.
Stayed 1 night in Jan 2024
Response from t on 1 Feb 2024
thank you for the feedback

6/10 Okay

Chung Hsiu

Travelled with partner
Staff members were friendly, breakfast was not good at all. Breakfast servings time was late too.
Stayed 2 nights in Jan 2024
Response from t on 1 Feb 2024
Breakfast has started at 8am every morning

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!!! It was right off Duval street in the busier bar section. So close to all the action but so quiet and serene on the property. It was a secluded paradise. The grounds had beautiful gardens and the pool was warm and inviting. Our room was on the second floor with an incredible balcony to sit and have morning coffee. The staff were so friendly, especially the lovely lady that took care of breakfast. Reading reviews before we left, I noticed complaints about things being dated and needing serviced but it is a quaint private boutique hotel that is historical. That was one of the reasons we loved it!!! Maybe some small quirks like windows stuck or only having stairs to the second floor (didn’t bother us, but if you had mobility issues…) but nothing that deterred from our stay. We had the privilege of seeing the owners interact with the employees while we were there and the employees came up and gave them hugs and had such a friendly interaction. I will gladly patronize a family business that clearly takes care of its employees. We also loved the resident cats they care for there. It was different than anywhere we have ever stayed Our 5 day stay was fantastic and we are watching the dates to come available to book there again next year.
Stayed 5 nights in Dec 2023
Response from t on 26 Jan 2024
we are so pleased you enjoyed your time with us ...and thank you sooo much for the kind review and rating :)

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely small hotel that has converted two houses into their hotel with a pool in the middle. There are also 2 cats on the property who are available for patting = wonderful!
Stayed 3 nights in Jan 2024
Response from t on 25 Jan 2024
thank you so much for the feedback

10/10 Excellent

Steven Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the property. Very nice, quiet and comfortable.
Stayed 4 nights in Dec 2023
Response from Patrick on 25 Jan 2024
We're so glad you enjoyed your stay.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. Love everything about the property. Great atmosphere, close to everything but also just far away enough to unwind. Staff is awesome, very helpful. Can't wait to get back!
Response from t on 25 Jan 2024
thank you so much for the kind words and feedback

10/10 Excellent

Richard

Stayed 5 nights in Jan 2024
Response from Patrick on 21 Mar 2024
Thank you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from t on 25 Jan 2024
thank you for the rating