Ratings based on 1,405 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Parkland

Great place to stay with the family

Posted 30-Jul-2015
Great family resort and great location.... Kids club was great Lots of activities for everyone Will be back soon
4 out of 5
Recommended
for Everyone
by A verified traveller from wellington,fl

Very nice had a lot of amenities

Posted 26-Jul-2015
Great experience had a lot of activity and water sports to do
2 out of 5
by A verified traveller

Like a cruise

Posted 24-Jul-2015
This review even factors in a cheap rate and a travel coupon. They gave me a handicapped room though I used the VIP option. Stains on the rug. The place is like a Disney hotel or cruise ship. Thirty years old. If it ever was luxe then it isn't any longer. A family place. The kind of crowd and behaviour you get at Disney or a cruise. Nothing near the hotel. Duck Key is lower middle class and old. Ohh, and they start check in at 4pm and kick you out at 11. I think that means you barely get to do more than sleep there. And TV went out for hours. Thank you for rejecting my review like you always do and then say edit it though that means start at the beginning.
Comment from Hotel Management
29-Jul-2015 by HotelMgmt, Hotel Management
While we appreciate your feedback, we are disappointed to learn your recent experience with us may have fell short of your expectations. We value all feedback that we receive as it helps us to pinpoint any areas in which we may need to make improvements. Thank you for taking the time to share your comments. One day we hope to welcome you back and exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveller from West Palm Beach, FL

Pool

Posted 21-Jul-2015
Eveb though it was a Family Resort It was nice that there was a Adult Pool. The location was excellent. Staff very friendly andaccomodating.
Comment from Hotel Management
29-Jul-2015 by HotelMgmt, Hotel Management
It is always our greatest hope that all of our guests enjoy their time at Hawks Cay Resort. Thank you for sharing your kind words for our associates as they work so hard to ensure every guest has a memorable experience. Please visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 20-Jul-2015
Pros: the views were wonderful..
Cons: Shower curtains need to be changed out for rounded bars.
Location: You can't beat the location....
The room was nice but out dated a little. It was nice enough to enjoy.
Comment from Hotel Management
29-Jul-2015 by HotelMgmt, Hotel Management
Thank you for your review of Hawks Cay Resort. It was nice to hear that you enjoyed our location and the views from our property. We greatly appreciate your comments and hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from LA...Lower Alabama

Awesome vacation

Posted 18-Jul-2015
Hawks Cay was FABULOUS! Not for folks on a tight budget though. Hotel room was quite comfy, staff was fun, drinks were delicious. Yes, your credit card will have a $200/day hold, but accept it and enjoy your stay. Dolphin encounter was amazing for the kids and the grown ups. Food was surprisingly good for a resort. Lots of activities for kids during the day, quite a few were free. Highly recommend taking a snorkeling trip...or 2! Book reservations for outings or encounters early though. Book it and enjoy!
Comment from Hotel Management
29-Jul-2015 by HotelMgmt, Hotel Management
Nothing could please us more here at Hawks Cay Resort than to learn a guest thoroughly enjoyed their stay. We appreciate your positive comments regarding our comfy accommodations, our amenities and our staff. Please visit us again soon as we would love the opportunity to welcome you back.
3 out of 5
by A verified traveller from Birmingham, UK

Perhaps ok for families who don't want luxury

Posted 16-Jul-2015
For the price we paid for this hotel & the significant resort tax added, I certainly expected more. The resort itself was nice & the staff efficient & friendly. The hotel lets itself down with the rooms; ours was dark, grubby & dated. Bathroom toiletries were sparse & not replenished during our stay. Paper thin walls & broken fittings. Public areas were good however & can see how this would appeal to families.
Comment from Hotel Management
22-Jul-2015 by HotelMgmt, Hotel Management
Please know, all guest feedback is important to us. Although we were happy to hear that you thought our resort was nice and our staff was efficient, it is disheartening that a few things were amiss during your time with us. Please accept our apologies if the toiletries were not replenished on a regular basis, your comments will be passed along to our Director of Housekeeping to refresh our commitment to providing outstanding service to our guests. We hope that one day we can welcome you back for a stay that exceeds your expectations. Thank you.
2 out of 5
by A verified traveller from new jersey

Not a good choice

Posted 10-Jul-2015
This resort if you can even call it a resort is really in need of a face-lift. The core structure has been renovated however the individual units are old and quite dirty. The bathrooms are the size of a closet. The staff are not exactly rude but not helpful or courteous either. There are NO LIFEGUARDS AT THE POOLS. They do not enforce the non- smoking policy - guests are freely smoking in the pool areas and we saw a guest opening smoking while swimming in the pool. The resort fee of $39 is absurd as there really are no amenities. Wi-fi, tv, phone not functional. Very disappointed with our stay.
Comment from Hotel Management
15-Jul-2015 by HotelMgmt, Hotel Management
Please allow us to convey our deepest apologies that your recent experience at our resort did not meet your expectations. All feedback, whether positive or otherwise, is appreciated and is shared with our management team. We do regret your disappointment; however, we appreciate the time you have taken to share your comments. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from NewYork

Awesome family vacation

Posted 10-Jul-2015
Great family trip. Resort was extremely kid friendly. Definitely making this a annual family vacation. Anthony renting the kayaks made my sons day. Thanks ant
Comment from Hotel Management
15-Jul-2015 by HotelMgmt, Hotel Management
We love knowing that your family had an awesome vacation at Hawks Cay Resort! Thank you so much for your review. We hope to have the pleasure of welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

A beautiful resort with a few drawbacks

Posted 06-Jul-2015
My family of five(husband/wife/16yr old/20yr old/22yr old) stayed for the first time over Fouth of July weekend. The resort was beautiful and clean, the staff helpful and pleasant. However, it was overwhelmingly crowded with families of kids. That made for somewhat of an unpleasant experience for us just because our kids are older and there's not much at all for them to do at this resort. Therefore, we found ourselves using the fitness facility which is really nice, and my daughter swam with the Dolphins at the resort which was also a great experience. We were at the pool for a little while but it was so crowded the pool was cloudy and not refreshing. We couldn't use the adult pool because our 16 year old was too young. We ended up getting all of our meals outside of the resort at different restaurants along Marathon and Islamorada, which I highly recommend doing. So for families with young kids, I would say do it, but not for families with older children/young adults.
Comment from Hotel Management
15-Jul-2015 by HotelMgmt, Hotel Management
It was wonderful to have you stay with us over the July 4th weekend. We are grateful for your kind feedback regarding the beauty of our resort as well as our staff's helpfulness. We do regret that the busy holidays left you feeling a bit overwhelmed while you were here; however, we are glad that your daughter enjoyed swimming with the dolphins and that you liked our fitness center. We hope to have the privilege of welcoming you back in the future. Thank you.