Ratings based on 954 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rochester,Ny

Amazing hotel with dolphin facility right on site!

Posted 28-Sep-2014
The staff was great. Everyone was super friendly and very helpful. Definitely going to go back there!
4 out of 5
Recommended
for Everyone
by A verified traveller from houston, tx

Awesome amenities

Posted 22-Sep-2014
All activities were centrally located, and every morning a daily intinerary was posted. This resort had something to do for all ages.
5 out of 5
Recommended
for Everyone
by A verified traveller from vermont

Fun!

Posted 16-Sep-2014
Great spot for family or couples. Will definitely go back again
Comment from Hotel Management
24-Sep-2014 by HotelMgmt, Hotel Management
Since it’s our goal that every one of our valued guests enjoys a memorable vacation with Hawks Cay, we’re thrilled to read your review. We appreciate your thoughts, and agree that our resort has something for everyone. We look forward to welcoming you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Paradise on the florida keys!

Posted 08-Sep-2014
Amazing experience! best kids friendly hotel were kid can do kayak, swim with dolphins, there are iguanas all around the facility... I went there to celebrate my son's 10th birthday and we all have a great time. The only bad experience was the food to expensive and really not a good taste.
Comment from Hotel Management
18-Sep-2014 by HotelMgmt, Hotel Management
Thanks so much for your wonderful review of Hawks Cay. We’re happy to have been a part of your son’s birthday. We like knowing how much you and your son enjoyed so many of our activities and features. We appreciate that you shared your thoughts on dining with us, and do apologize for any disappointment. We’re excited to mention that we are in the development stages of a new marina restaurant, and hope you might return in the future to try it out.
3 out of 5
by A verified traveller from Florida

Not for business

Posted 07-Sep-2014
Pros: Liked the staff when I called for help they were responsive to my requests and they acted on them.
Cons: Having people at the front desk to check you in even though it was around 10:30 pm.
Tried to check in on last Thursday night. Nobody at the front desk for 20 minutes. The bar tender was complaining she wanted to go home and she was standing by the front desk. The room was hot when I arrived. The place was empty on my wing and they still gave me a room with a view of the roof equipment. Engineering had to come fix the shower hot water control. For a "resort" there was alot lacking. The staff was friendly but the facilities seemed dated.
Comment from Hotel Management
18-Sep-2014 by HotelMgmt, Hotel Management
We appreciate the time you’ve taken to share your experience with us so that we can address the disappointment you experienced with front desk staff and facilities. It’s our goal to provide all of our guests, business or leisure, with the highest level of service and we will pass your comments on to our management associates for their consideration and review. Thank you for your review, and we hope we might welcome you back for the kind of encounter you deserve.
3 out of 5
Recommended
for Everyone
by A verified traveller from NJ

A bit over priced

Posted 28-Aug-2014
The villa was very nice. It faced the marina and the bed was extremely comfortable. The restaurants had good food but not much to choose from, the menu didn't change, very pricey for mediocre food, and some of the wait staff was rude. The rest of the staff was professional and helpful. There were a lot excursions available at a reasonable cost.
Comment from Hotel Management
05-Sep-2014 by HotelMgmt, Hotel Management
Thanks so much for sharing your valuable guest perspective. We’re glad you enjoyed your villa and its marina view. Having a good night’s sleep on vacation is so important, and it’s wonderful you found your guest bed so comfortable. While we’re happy you appreciated the quality of the restaurant’s food, we apologize if you wished there were more variety, and if the service of some of the staff was lacking. We will share your comments with our dining management for their review. Please visit with us again the next time you are in the Keys.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Pretty swanky (yes, Swanky)!!

Posted 26-Aug-2014
Pros: Everything.
Cons: Nothing.
Location: In between Key Largo and Key West--plenty to do on nearby Marathon too!
My husband and I took our kids here last week for four days and we were very surprised by just how nice the resort was! Some other "resorts" we saw on other Keys were definitely no where near on par with the luxury of Hawks Cay---SO worth the money! The kids had a blast in the hotel pools and the ambiance is very relaxing for adults too--plenty for all age groups to do. The staff was nice and helpful. The room was clean and in nice condition. The beds are on the firm side, which a friend we met there and my husband were not fans of. I liked them just fine though so to each their own. The food is good at the resort, and Duck Key is close to other amazing resturants on other Keys too. Would definitely go back again!!
Comment from Hotel Management
04-Sep-2014 by HotelMgmt, Hotel Management
We’re thrilled that you and your family had such a great vacation with Hawk’s Cay. From your comfortable accommodations to our activities and dining, sounds like you enjoyed it all and that makes us very happy. Your positive feedback is most appreciated. We would love to see you and your family again soon.
5 out of 5
Recommended
for Families
by A verified traveller from Chicago, IL

Hawks Cay in Florida Keys

Posted 20-Aug-2014
Pros: The rooms were nice. The staff was very pleasant and helpful. There were ample choices of restaurants and each was very good.
Cons: The trams that shuttle people around the resort could run more frequently. It was easy to catch one from the main lobby, but difficult from our room.
Location: Key West, multple state parks and beaches, dolphin encounter, dockside restaurants.
We stayed in a one of the Sunset Villas. It was very clean and well prepared for our arrival. The splash pool was fun for the kids. The back patio and upper balcony were great for relaxing. We spent about half the time at the various pools and lagoon swimming and relaxing and the other half driving up and down the Keys sightseeing. It was a great week for the family.
Comment from Hotel Management
26-Aug-2014 by HotelMgmt, Hotel Management
It is always wonderful to learn when a guest enjoys their time with us and we greatly appreciate your perspective. We are delighted to hear that you enjoyed the comfort of our Sunset Villas and our refreshing pools. We hope that the next time you are visiting the Florida Keys you will allow us the privilege of welcoming you back to Hawks Cay Resort.
3 out of 5
by A verified traveller from Fort Lauderdale, FL

fairly nice hotel...with catches...

Posted 17-Aug-2014
Pros: fresh water and salt water lagoon
Cons: food on premises and other silly regulations
lots of things to enjoy, with the entire family, including salt (ocean) water lagoon, swimming with dolphins (must book ahead, ours was sold out when we got to the hotel), fresh water pool, clean, fresh rooms. Only downside was plenty of fineprints and patrons not allowed to bring their own food & (non-alcoholic) drink to the pool, being forced to either eat in our rooms or buy from the fairly expensive on-premises bars/dining places! The servers making rounds every few minutes to inspect if you have food that's from outside of premises.... ridiculous. Also, renting a paddleboard, with one one paddle per board, silly, when there were quite a few available with many spare paddles for each unit.... really!? Oh, and you must have the deck chairs in a specific position (wiggle room about a foot or so), so as to not obstruct walkway at all... really? they should have a manual of fine-prints for all to see.
Comment from Hotel Management
26-Aug-2014 by HotelMgmt, Hotel Management
Thank you for sharing your impressions of our resort. Our goal is to provide a positive experience for all of our guests and we appreciate your feedback. We will be sure to share your comments with our team as we renew our commitment to improving our future guest’s experience. We look forward to having you visit us again the next time you are in the Florida Keys.
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Nice resort not "oceanfront"

Posted 15-Aug-2014
Pros: Saltwater lagoon, over 21 pool, clean and spacious rooms.
Cons: Allow guests to have food and drinks at lagoon and pools within reason- a diet soda and granola bar shouldn't constitute being harassed by staff.
Location: Porkey's BBQ- famous for deep fried key-lime pie!
This is a nice resort with plenty of activities for all ages. The hotel rooms are clean and spacious. The resort is beautiful both inside and out. The salt water lagoon is the closest thing you will get to "ocean" access on the resort without going out on a boat- meaning you cannot simply walk out into the ocean from this resort's hotel. It may be different if you stay at a villa instead of the hotel. The resort does nickle and dime you (as I had expected) and they will not allow you to bring your own drink or food to the pools or lagoon. I was "gently" reminded of this policy by staff when I brought a can of diet soda and a granola bar to the lagoon area. However, they are happy to serve you multiple kinds of drinks and meals purchased from their poolside bars/restaurants.
Comment from Hotel Management
21-Aug-2014 by HotelMgmt, Hotel Management
Thank you for choosing to stay at Hawks Cay Resort. We are pleased that you enjoyed the beauty and comfort of our resort along with our refreshing saltwater lagoon. We hope to have the pleasure of welcoming you back again for another relaxing stay.