Ratings based on 1,252 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent spot in the Keys!

Posted 15-Apr-2015
Great resort and service was exceptional. location and amenities were fabulous.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Nice place to stay in the keys. A bit over-priced.

Posted 14-Apr-2015
4pm check in time was not good, cuts our day in half from enjoying pool, sun etc. $39.00 per day Resort Fee for what? we just used the pool. Food and drinks, ok but not great and is overpriced. The place itself is nice, great place for kids. Swim with the Dolphins etc.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom South Fl

Relaxing resort

Posted 14-Apr-2015
Stayed at Hawks Cay many times. I just love the villas!! I recommend getting one verses a hotel room. I was a little disappointed in this stay because it was first time I saw the pool area by my villa in the 5 lot in such a dirty state as far as towels and trash just laying around and garbage cans over flowing. I saw no workers at all cleaning the mess up. It was like that for hours! It was just a little disappointing to me because all my other stays were perfect. I'm hoping this was a one time event.
4 out of 5
Recommended
for Everyone
by A verified traveller

Birthday getaway

Posted 12-Apr-2015
We had a lovely stay. Wished there was restaurants on the water for dinner
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Linden, MI

Perfect resort for the kids, beautiful resort.

Posted 11-Apr-2015
Only issue was the villa. Absolutely filthy. Poor housekeeping throughout the week. Two-bedroom way too cramped.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MN

Posted 11-Apr-2015
Loved the room and the grounds. A great place to stay if you don't want to leave the resort. Expensive!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom NYC

Too crowded during spring break..service was disap

Posted 10-Apr-2015
We arrived at 1pm and was told check-in is at 4pm..when the room is ready they will call me on my cell phone. They never did and I didn't get into my room until 4:30. That was annoying. The main pool was bedlam day and night with dozens of kids screaming Marco Polo. I traveled with my 15 year old daughter and we found the tranquility pool (for 21 years and older) but nobody stopped her. We finally had some escape from the bedlam..not sure if its like that on other weeks but if you're looking for peace and quiet in the Keys..don't go here during spring break...the room was nice enough and clean. There wasn't a concierge to be found the whole time we were there..only a sign saying ask questions at the front desk. The woman at the front desk was not very knowledgeable. I feel the hotel was overbooked and overwhelmed by the crowd of people staying there this week!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great resort for families.

Posted 09-Apr-2015
We arrived at Hawks Cay at 3pm and were told that our room would be ready at 4pm. On booking I had been offered 2 choices of room, one was "resort view" and the slightly more expensive option (which I booked) was a "standard room". The room I was given was on the ground floor at the front of the building, 2 queen beds as requested, but had a 'view' of the front driveway, cars arriving at the hotel. having paid quite a lot of money to stay in a beautiful resort this room was very disappointing and I upgraded to a room with the view of the pool on the 2nd floor for an extra $120 per night which I was happy with. The food as good and so were the drinks, the salt water pool was good for the kids to kayak and paddle board safely in and the pool, (a little small for the amount of people), was warm. A lovely resort, expensive for what it is and I would book directly through the hotel next time to guarantee a decent room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Apr-2015
The resort is very nice and the staff is extremely friendly. We stayed right on main premise and the resort also had several mini town homes to stay at; whT was very disappointing was all the people staying off site at the town homes came to use the main pool. It was ALWAYS overcrowded and u could hardly find a chair. This resort needs to seriously consider putting in additional pools!!! The food was overpriced, there were mainly buffets and each bill for a family of 4 was $130+. This made me strongly consider to stay at all inclusives in the future.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Charleston, SC

Great everything!

Posted 07-Apr-2015
Great location, Great staff, and options for everyone...
Comment from Hotel Management
16-Apr-2015 by HotelMgmt, Hotel Management
We think your review is great! Thank you for letting us know how much you enjoyed your stay at Hawks Cay Resort. We hope you have the chance to come back again soon.
Comment from Hotel Management
16-Apr-2015 by HotelMgmt, Hotel Management
We think your review is great! Thank you for letting us know how much you enjoyed your stay at Hawks Cay Resort. We hope you have the chance to come back again soon.
Comment from Hotel Management
16-Apr-2015 by HotelMgmt, Hotel Management
We think your review is great! Thank you for letting us know how much you enjoyed your stay at Hawks Cay Resort. We hope you have the chance to come back again soon.