Ratings based on 937 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Nice resort not "oceanfront"

Posted 15-Aug-2014
Pros: Saltwater lagoon, over 21 pool, clean and spacious rooms.
Cons: Allow guests to have food and drinks at lagoon and pools within reason- a diet soda and granola bar shouldn't constitute being harassed by staff.
Location: Porkey's BBQ- famous for deep fried key-lime pie!
This is a nice resort with plenty of activities for all ages. The hotel rooms are clean and spacious. The resort is beautiful both inside and out. The salt water lagoon is the closest thing you will get to "ocean" access on the resort without going out on a boat- meaning you cannot simply walk out into the ocean from this resort's hotel. It may be different if you stay at a villa instead of the hotel. The resort does nickle and dime you (as I had expected) and they will not allow you to bring your own drink or food to the pools or lagoon. I was "gently" reminded of this policy by staff when I brought a can of diet soda and a granola bar to the lagoon area. However, they are happy to serve you multiple kinds of drinks and meals purchased from their poolside bars/restaurants.
3 out of 5
by A verified traveller

Posted 14-Aug-2014
Beautiful place and amenities. Hotel rooms are great but the villas are in really bad shape (old and dirty).
2 out of 5
by A verified traveller

Too noisy

Posted 08-Aug-2014
Pros: nothing
We stayed over the weekend of 4th July and it was extremely busy. This was our worst hotel of the four hotels we stayed at during our trip. Even with the amount of guests, the hotel facilities around the pool were very disappointing. Not enough space around the pool- being packed like sardines, fighting for an umbrella to sit in some shade. beer cans were left around the pool and at one point the police were called. The adult pool is for over 21's so our 18 year old daughter wasn't allowed. We never ate there as the ocean restaurant looked like a canteen. We did sit at the tikki bar and ordered food-the barman was friendly and helpful as were the staff. It has no beach but a small lagoon which the children seemed to be enjoying. We did however, enjoy the dolphin experience and the staff couldn't have been more helpful. Overall , this might be good for families with children but if you want some privacy and adult relaxation don't go here.
5 out of 5
Recommended
for Couples
by A verified traveller from Chicago, IL

Paradise on an Island in the Sun

Posted 04-Aug-2014
Pros: Everything! The staff was extremely polite and accommodating.
Cons: The room lacked a microwave. We ordered more food than we could finish, unfortunately we couldn't heat it up for leftovers.
Location: The island is primarely owned by Hawk's Cay, so it seems. The island as a whole is beautiful.
This resort is amazing. We went here for our honeymoon and the whole stay was relaxing, carefree, and in general fun and luxurious. I was skeptical about the saltwater lagoon based on the pictures, but it is definitely way better than any natural beach in the area. The wait staff serve you while you relax at the lagoon and tranquility pool. The room was gorgeous.
Comment from Hotel Management
14-Aug-2014 by HotelMgmt, Hotel Management
Congratulations! We are honored that you choose to spend your honeymoon at Hawks Cay Resort. Thank you for your positive feedback about your stay. We are delighted that you had the opportunity to experience the beauty of our resort and terrific customer service. Your comments about the lack of a microwave oven in your guestroom have been forwarded to our management team as we are always looking for suggestions on how we can improve our future guests stay. The next time you are visiting the Keys we hope to have the pleasure of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kansas City

Family friendly, clean with great views

Posted 03-Aug-2014
Pros: Everything
Cons: More menu options while dining, and we only had a band/singer perform two of the 6 nights there which was nice, would like to see that nightly.
Location: Fishing, snuba, swimming, dolphin experience, beaches, etc
We enjoyed the hotel, all of the amenities, service and experience. I would definitely return. The only thing I would like to see added are more menu options within the restaurants.
Comment from Hotel Management
14-Aug-2014 by HotelMgmt, Hotel Management
Thank you for choosing to stay with us at Hawks Cay Resort. Although it was nice to know that you appreciated our great amenities and service, we do regret that you didn’t find our menu options at our on-site restaurants to have enough selections and we do apologize for any inconveniences you may have experienced. We are happy to learn that you enjoyed your time with us and we hope you have the opportunity to visit us again.
3 out of 5
by A verified traveller from arkansaa

Not what I expected.

Posted 03-Aug-2014
Everything was fair. Nothing outstanding at all. Lots of kids running everywhere. Staff unfriendly and not at all knowledgeable about the area and unable to suggest restaurants or activities. Did not like the resort or the area. The pond that looks like a beach on resort pics is ridiculous.
Comment from Hotel Management
14-Aug-2014 by HotelMgmt, Hotel Management
We appreciate the time you have taken to make us aware of the issues you had regarding your recent stay and we regret any inconveniences you may have experienced. Your comments will allow us to pinpoint areas in which we can make improvements with our customer service team and create a better visit for our future guests. Thank you for your review and we look forward to having the opportunity to welcome you back and to go above and beyond your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Beautiful Resort & very friendly staff

Posted 28-Jul-2014
Very family oriented. Lovely resort. Plenty to do. We had a problem with our villa which Andrew went out of his way to sort for us. Our 17 year old son & 14 year old daughter enjoyed water sports, table tennis, golf, cycling, making Dip dyed T-shirts, shark necklaces ... We would return.
Comment from Hotel Management
07-Aug-2014 by HotelMgmt, Hotel Management
Thank you for your review of your stay at Hawks Cay Resort. Providing guests with great service and fun amenities are top priorities for us as we wish to create an unforgettable experience for everyone. The next time you and your family are visiting the Florida Keys, we hope that you will allow us the privilege of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveller from long island NY

Loved the resort

Posted 10-Jul-2014
Ideally located in the middle keys. Enjoyed the restaurants pools lagoon water activities etc. The room was clean and comfortable.
Comment from Hotel Management
14-Jul-2014 by HotelMgmt, Hotel Management
Thank you for your review of your stay at Hawks Cay Resort. We were delighted to hear that you had the opportunity to enjoy some of our resort amenities including our delicious on-site restaurants and refreshing Saltwater Lagoon. It was a pleasure to have you stay here with us and we look forward to seeing you on your next stay in the Florida Keys.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Very nice hotel.

Posted 08-Jul-2014
Pros: Clean, good food, nice staff, security present. Separate pool for children, another for adults and the main for families.
Cons: Increase wait staff around the pool during a holiday weekend for better service
Location: Paddle board, kayaking, State park, snorkeling, swim with dolphins at Dolphins plus. Great for kids.
Very nice experience. Staff was very accomodating. If you want a lounge chair by the pool for family, should get there by 7:00 and throw you towel and beach bags on them, otherwise by 8:30 they are all taken :-( Overall our experience was great.
Comment from Hotel Management
14-Jul-2014 by HotelMgmt, Hotel Management
It was a pleasure to have you and your family stay at Hawks Cay Resort. We are delighted to learn that you found our staff to be accommodating to your needs. Thank you for sharing your feedback and we look forward to having you stay at our resort the next time you are in the Keys.
4 out of 5
Recommended
for Everyone
by A verified traveller from Aventura. fl

Nice hotel in relaxed location.

Posted 07-Jul-2014
Relaxed location with plenty of on site things to do. Great staff and well equipped rooms to enjoy plus many extras. Fantastic food service on location,which is great as little else close by this location. A safe location for children of all ages to enjoy daily activities while parents can relax. Great break at this location!
Comment from Hotel Management
14-Jul-2014 by HotelMgmt, Hotel Management
Thank you so much for sharing your experiences with us. It was wonderful to hear that you had the chance to enjoy so many of our amenities during your visit. Our on-site restaurants offer guests the chance to try a variety of food options and we are happy you enjoyed your meals and exceptional service. We look forward to having you visit us again at Hawks Cay Resort.