Ratings based on 1,385 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

A beautiful resort with a few drawbacks

Posted 06-Jul-2015
My family of five(husband/wife/16yr old/20yr old/22yr old) stayed for the first time over Fouth of July weekend. The resort was beautiful and clean, the staff helpful and pleasant. However, it was overwhelmingly crowded with families of kids. That made for somewhat of an unpleasant experience for us just because our kids are older and there's not much at all for them to do at this resort. Therefore, we found ourselves using the fitness facility which is really nice, and my daughter swam with the Dolphins at the resort which was also a great experience. We were at the pool for a little while but it was so crowded the pool was cloudy and not refreshing. We couldn't use the adult pool because our 16 year old was too young. We ended up getting all of our meals outside of the resort at different restaurants along Marathon and Islamorada, which I highly recommend doing. So for families with young kids, I would say do it, but not for families with older children/young adults.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice resort with a good island beach feel...,

Posted 05-Jul-2015
We had a great and relaxing time lounging by the pool and beach.
2 out of 5
by A verified traveller

no internet , They canceled activities

Posted 05-Jul-2015
Pros: pool in back of room
Cons: they need to think of all the gust not just the people that have party s and or events
they canceled kids night out two night in arrow and when ask about it know one returned my calls there was no WiFi
4 out of 5
Recommended
for Families
by A verified traveller from Sunderland UK

Beautiful hotel - Food could do with improvement

Posted 02-Jul-2015
Pros: We love everything about it apart from the food! There's so much to do if you want to do so - or lovely sun beds for relaxing around the pools
Cons: The food choices and standards need improving, especially for people with dietary requirements.
Location: About an hours drive from Key West, lots to do within the resort and also around the marina -
We have stayed in this hotel for 4 years running now and we love it. We have always visited over the Easter break and whilst there was a scramble for sunbeds the first year, we have had no problems in subsequent years. The indies club is brilliant for the kids, especially my sports mad 9 year old - there's always kids on the football or basket ball courts to play with. My 8 year old daughter has no trouble making friends in the pool or the park. There is also a crazy golf area which is popular. The resort is really pretty and well maintained. Even the standard rooms are a really good size although the family room offers even more room which helps stops the claustrophobic feeling of a family staying in 1 room for a long time! The only downside to this hotel is the food. The Indies club offers good snacks/fries/pizza/burger but you get sick of those after a few days. The Ocean restaurant buffet was expensive and not good at all. The Beach Grill is ok - again, not a lot of choice and struggled to get our order of plain chicken breast (no seasoning) and fries for our coeliac son right and had to be returned twice. For being a luxury large hotel, in America, the choice of food and information available for anyone with dietary requirements is woeful and desperately needs improving. If my son was a very sensitive coeliac, he would not have been able to eat anything. Allergies etc are not an unusual thing these days & hotels really need to improve on this point.
3 out of 5
Recommended
for Everyone
by A verified traveller from Falcon, CO

Great location for family vacation

Posted 02-Jul-2015
Just returned from a one week stay with my family. Duck Key was a beautiful spot and hotel was conveniently located next to marina that offered multiple activities for all ages. I'm generally not one to provide feedback, but given the price for this location, I think there are some areas that Management team could address. Hotel common area amenities and grounds were nice. We stayed in the main resort. There were several pools, a salt water lagoon that offered kayaks and paddle boards for rental, spa. If selecting the island view room, be prepared to have view of roof top and A/C units. Definitely not appealing and I expected more for $300+ a night. Rooms could use updating. Beds were rickety and carpeting was stained. Room cleaning service was not reliable. We left our room by 10:30 AM each day and were often not serviced until 5 pm if at all. I had to reach out to Guest Service for assistance with fresh towels. Overall, customer service could improve. There were some associates that clearly loved their job and provided stellar service while others visibly did not enjoy theirs and it showed in performance. Poolside service was nearly impossible to nail down. They run by without making eye contact, so unless you are prepared to chase, don't expect them to come to you. Seems like they could staff heavier. Restaurants were good, but SO expensive. Unless you are staying in a villa with refrigerator and microwave, be prepared to spend a small fortune on dining out.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice venue

Posted 30-Jun-2015
Pros: Marina village villa was gorgeous! Did not want to leave!
Too hot for me and unfortunately most of the events occurred outside The hotel itself was awesome!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2015
Good place with 24 hrs Pool access, only downside not too many choices for food
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jun-2015
We had a wonderful time. They showed a movie around the bon fire at nite. The kids loved it.
Comment from Hotel Management
01-Jul-2015 by HotelMgmt, Hotel Management
Thank you for your review and five star rating! We love knowing that you had a wonderful time while staying with us at Hawks Cay Resort and that you enjoyed the evening sitting out by the fire. Please come back and see us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveller from Pa

Hidden fees got us!

Posted 20-Jun-2015
Awesome place with a lot to do. Beautiful island! The fact that you needed a fishing license to rent rods and a boating safety course to rent a jet ski was disappointing, a lot has changed since I was there last. Overall it was a nice place to stay.
Comment from Hotel Management
30-Jun-2015 by HotelMgmt, Hotel Management
We’re definitely pleased that you enjoyed your stay at Hawks Cay Resort. We do regret that some aspects of your visit were disappointing and we apologize for any inconvenience that resulted from the issues you mentioned. We hope that we will have another opportunity to welcome you back in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from minneapoli

Posted 16-Jun-2015
Pros: Location and amenities
Cons: Nothing
The staff at this hotel are friendly competent, and happy. Great to see that kind of culture In the entire staff
Comment from Hotel Management
30-Jun-2015 by HotelMgmt, Hotel Management
Thank you so much for the gracious praise for our associates. It is always our pleasure at Hawks Cay Resort to provide guests with exceptional and friendly service. We're thrilled you enjoyed your stay and hope to welcome you back soon