Ratings based on 1,088 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom allentown pa

Beautiful resort. Delicious food at alma

Posted 13-Dec-2014
This resort and vacation was spectacular. The staff was very friendly and accommodating, the food at alma was delicious. The lagoon was beautiful, the pool was even heated, they had a jacuzzi/spa outside too, tiki bar, Dolphins, restaurants, excellent cigar selection in the gift shop, massages were amazing at the spa. This resort is 5 star, top notch, beautiful place , absolutely no complaints. I am very hard to please and I was very impressed. Please choose this as your next vacation spot, you will love it!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom philadelphia, pa

Great resort

Posted 07-Dec-2014
Nice hotel with great amenities. Gym, Starbucks, kids pool, lagoon, all very nice. Room was good but biggest opportunity is the pillows they use - they are horrible and too big and fluffy. Other than that great hotel and would come back.
Comment from Hotel Management
16-Dec-2014 by HotelMgmt, Hotel Management
Thank you for your wonderful description of our resort. We are happy to hear that you enjoyed so much during your vacation with us though we regret that your pillows were not comfortable. Please know we encourage guests to inform us of what they need during their stay so we may assist. Please come back and stay with us again for another great stay at Hawks Cay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hawks Cay

Posted 06-Dec-2014
Pros: Pools and activities were great, when they were available.
Cons: Provide literature about the resort in the rooms. Shuttle does not adhere to stop signs. Rooms need maintenance.
Location: Good location.
Resort is beautiful, but we visited during slow season. I am not sure we got our money's worth as the pools closed early, restaurants were closed and limited and activities were cancelled due to low attendance.
Comment from Hotel Management
10-Dec-2014 by HotelMgmt, Hotel Management
Thank you for your review of Hawks Cay. We regret to learn your stay was less than satisfactory. We apologize for your disappointment with the closing times of certain features of our resort. Your feedback regarding hotel literature in the guest rooms is appreciated, and we will share this with our management team. We hope you’ll allow us the opportunity to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom FL

Nice resort for families, food is good too.

Posted 06-Dec-2014
We enjoyed our room, the food, lagoon and the fire pit. It was fun to watch the dolphins also!
Comment from Hotel Management
16-Dec-2014 by HotelMgmt, Hotel Management
Sounds like your time at Hawks Cay was relaxing and enjoyable, and that makes us happy. From your dining experience to all of our resort amenities, it’s our privilege to provide you with the exceptional vacation you described. We hope to see you again in the future!
3 out of 5
by A verified travellerfrom Charlotte, NC

View was the best part of our stay.

Posted 05-Dec-2014
Pros: The view. Period.
Cons: A thorough cleaning and some TLC are definitely needed.
Location: We were there on business so we didn't get a chance to take advantage of many of the tourist-y options in the area.
I booked a two bedroom villa for a one night business stay in December, 2014. The view was wonderful and having a porch to lounge on for a few hours was great. However....two of the four chairs on the porch were broken. And the bedrooms were TINY. Barely room to move around two sides of the bed. The bathrooms were even smaller and were not in great shape. Lots of rust and broken grout. The blinds in my room were broken and crooked. Baseboards throughout the villa were coated with dust. I would not recommend this resort. The rates were good for the area but the villa seemed rundown and poorly maintained. Plus...most of the place was empty yet they put us next to a couple with two small children. The children were running up and down the halls (as children will do). If they had put us just one unit away, this would not have been a problem.
Comment from Hotel Management
10-Dec-2014 by HotelMgmt, Hotel Management
We were glad to welcome you recently for your business stay. While we’re grateful you enjoyed our lovely views, we are deeply disappointed you were not impressed with your accommodations. It seems we missed the mark in a number of areas, and we will be sure to alert housekeeping to take care of the issues you indicated. It’s our hope you might try our resort again and enjoy a vacation here that you deserve. Thank you.
5 out of 5
Recommended
for Families
by A verified traveller

Luxury Family Vacation Spot

Posted 03-Dec-2014
We splurged on Hawk's Cay for a few days during our Key West trip. The kids really enjoyed it and I found the beds quite comfortable for the small amount of time we needed them. Even the plain double room was really fancy, with bunk beds that just delighted the kids. It's definitely a splurge, and you're kind of trapped there with the food prices, which are also a splurge. But if you're in the mood to splurge and can afford it, go for it. The many pools were a lot of fun, as was the trolley, though we wished the Indies club was open more hours. When we were there the Indies club wasn't serving food, either, which was kind of a pain, but we did get to see a feral iguana when we were swimming there. That probably isn't exactly a standard hotel feature, but hey, bonus!
Comment from Hotel Management
10-Dec-2014 by HotelMgmt, Hotel Management
It was wonderful to welcome you and your family to Hawks Cay. From your comfortable beds to our pools and resort transportation, we couldn’t be happier that your vacation with us was so memorable in every way. Thank you for your feedback on the Indies Club, we will review this with our management. Please come back and visit with us again soon.
4 out of 5
Recommended
for Families
by A verified traveller

Very nice resort

Posted 01-Dec-2014
Great facilities, clean rooms, good location. It would have got an excellent rating except for one bad member of staff, a lady serving by the pool, otherwise all the staff were great.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 24-Nov-2014
Good hotel lots of outdoor facilities pools etc food in main restaurant was excellent. Only complaint we were charged 29 dollars 'resort tax'!!!! Not sure what it was for but everyone had to pay it.
Comment from Hotel Management
04-Dec-2014 by HotelMgmt, Hotel Management
Thanks for your review. We’re happy to hear you enjoyed Hawks Cay so much, and that you made use of our many activities and enjoyed our on-site dining. Our $29 daily resort fee covers a number of services including wireless Internet access, transportation throughout the resort, parking including free valet services, daily access to Indies Club and Calm Waters Fitness Center, unlimited use of our Putting Course, sports field, hard and clay tennis facility, phone calls, and some seasonal inclusions. It’s our hope to welcome you back for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful.

Posted 20-Nov-2014
Originally we were only staying one night and decided to extend our stay.
Comment from Hotel Management
26-Nov-2014 by HotelMgmt, Hotel Management
What a wonderful review! Thanks for letting us know how happy you were with your stay at Hawks Cay that you extended it even longer. It is our hope to welcome you back again in the near future for another great getaway.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom miami,fl

Paradise in the FL keys

Posted 18-Nov-2014
Cons: Housekeeping personnel at this time of the year that is so busy
Hotel was packed but the staff was trying their best to accommodate all guests,rooms at the villa are georgeous,spectacular views of the Duck Key beach and marina areas are the best
Comment from Hotel Management
26-Nov-2014 by HotelMgmt, Hotel Management
We couldn’t be happier that your time at Hawks Cay Resort was like paradise for you! All of our associates are dedicated to providing the very best in customer service, and so they will be glad to hear your kind words. We’re grateful you enjoyed our beautiful views and your lovely villa. We invite you to come again soon for another great stay.