Outdoor pool, open 8:00 AM to 7:00 PM, pool loungers

Reviews of La Concha Key West

4 out of 5
La Concha Key West
430 Duval St, Key West, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 640 out of 1292 reviews" "
Rating 8 - Good. 308 out of 1292 reviews" "
Rating 6 - Okay. 182 out of 1292 reviews" "
Rating 4 - Poor. 102 out of 1292 reviews" "
Rating 2 - Terrible. 60 out of 1292 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Deborah, Ronkonkoma

Travelled with partner
Liked: Cleanliness, amenities
The newly renovated rooms do not provide storage for clothing. The shower floor was very slippery & was an accident waiting to happen. We were not informed that our breakfast was part of our stay. We paid $129.00 resort fee but only had breakfast the last day we were there after asking the waiter.
Stayed 4 nights in Mar 2024

10/10 Excellent

Valerie, Tampa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed Monday through Saturday for Spring Break. Hotel was under renovation. Very clean. Friendly and attentive staff. Breakfast buffet with good food and fruit options. Pool was okay - pretty small, but with an upper level patio with bar, on 2nd level low rooftop. Rooms are decent size. Thin walls - could hear my neighbors tv blasting at night. The shower needed some sealant because water would leak while showering. Right on Duval St. - in the middle of all the action. Walking distance to everything. No need to rent a car or Uber around.
Stayed 5 nights in Mar 2024

6/10 Okay

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The amount of noise with their remodal, the front desk was rude. The valet Richard was the absolute best!!!
Stayed 3 nights in Feb 2024

2/10 Terrible

Misty

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property was under construction. It was loud and noisy. The rooms are super small. You can hear everything In the next rooms. The staff was sub par. Check in and check out was super slow.
Stayed 4 nights in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Harold, Jeffersonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we have stayed here. It was unseasonably cool in Key West during our stay. We did not realize building had no heat system as most (all?) buildings in KW. We got some extra blankets and slept comfortably but room got pretty cool in the evenings before bedtime. Renovation seems to violate the historic feel of the establishment.
Stayed 3 nights in Feb 2024

10/10 Excellent

Osvaldo, Pompano Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff, clean and awesome amenities.
Stayed 1 night in Feb 2024

6/10 Okay

Terri

Travelled with family
Liked: Staff & service
For the price, this stay was incredibly disappointing. The hotel appears to be in the midst of a rennovation. Outdoor pool was dirty; couldn’t find the indoor pool even after getting directions. Our room was ok but windows were filthy. Got a couple free breakfasts because they didn’t have a room with two queen beds even though that’s what we reserved. I wouldn’t stay on Duvall street again — pricey and loud. We had a good time just had expected a better stay.
Stayed 1 night in Feb 2024

6/10 Okay

Helene

Stayed 1 night in Feb 2024

6/10 Okay

Mary

Travelled with family
Disliked: Property conditions & facilities
Tv didn’t work. Leakage under the sink that ran all over floor.
Stayed 1 night in Feb 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
SMALL rooms. 1. Bathroom is so small you cant stand in front of sink to wash hands or brush teeth. (And we are not big people) 2. Furniture is so large, there is approximately a 12 inch walkway between bed and tv stand. 3. Asked 3 times about where pool is located. We were told second floor…. There are no signs or markers to indicate the location. Finally found it. Yes, we were told about renovations in progress, but that didn't make the room any bigger ( and it was already renovated). So overall not worth the money for such small quarters. Shop around.
Stayed 3 nights in Feb 2024

6/10 Okay

Lynn

Travelled with family
Hotel is under construction. We were told to use an elevator that was quite far and separated by stairs from our room. There was an elevator right outside our room that didn’t say it wasn’t in use but then when you took it down to the street level, it put you in a construction zone. The pool was drained. I don’t think it was worth the $ given the state of the hotel.
Stayed 1 night in Dec 2023

4/10 Poor

Cristina

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
We stayed during the construction, power went out, had to use the stairs at that time , our room toilette seat slid when you sat on it was totally broken told them and it didn’t seem urgent?! They said they would send someone up they never did!! Poor service
Stayed 4 nights in Feb 2024

8/10 Good

James Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Doing maintenance at time of visit. Otherwise, great value for location and service
Stayed 4 nights in Feb 2024

2/10 Terrible

Lacey

Stayed 3 nights in Jan 2024

10/10 Excellent

Cheryl

Stayed 2 nights in Jan 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the free use of the bicycles. Also, the location to town. When we didn’t ride bikes we could walk there.
Stayed 4 nights in Jan 2024
Response from Monroe Holloway on 3 Feb 2024
Greetings,Thank you for sharing feedback on your most recent experience at La Concha in sunny Key West. We appreciate your comments about our complimentary bicycles and look forward to your next stay.Yours in hospitality,

10/10 Excellent

ziyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything they provided! Free mojito tasting, welcome drinks, $30 daily credit!
Response from Monroe on 3 Feb 2024
Greetings,Thank you for sharing feedback on your most recent stay and especially for your comments regarding our 30 F&B credit, Mojito tastings, and Welcome drinks. We appreciate our guests and look forward to your next stay with us in Key West. Yours in hospitality,

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The lower cost rooms are the smallest I have seen in some time. You can barey walk by the foot of the bed it is so close to the entertainment center. The rooms are remodeled, but only partially so and the two rooms we stayed in both had numerous small issues. One of the rooms smelled musty, so we were moved to a second room which was fine. The windows are sealed with a second solid window that is dirty, so not a good view out. I see no way to clean them because of the way it was done? The hotel is still being remodeled and currently they are prepping to repaint the exterior. I would pass on this place until it is complete. Maybe the final result will be good.
Stayed 8 nights in Jan 2024

8/10 Good

sheri

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

PHILIP

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
THERE WAS NO WATER DUE TO CONSTRUCTION FROM 10PM TIL 5AM. PAYING 300 A NIGHT FOR A ROOM, ID LIKE TO BE ABLE TO FLUSH THE TOILET
Stayed 4 nights in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings Philip,Thank you for your feedback. On behalf of the La Concha team, we would like to apologize for this inconvenience experienced while staying with us at La Concha. At La Concha, it is always our intention to provide the best customer service and we have missed the mark during your stay. I would be happy to discuss how we go about regaining your trust in our team and La Concha. Thank you for your time and attention. Yours in hospitality,Monroe

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and location
Stayed 1 night in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings Samuel,Thank you for providing feedback on your most recent stay. We look forward to your next stay at La Concha in sunny Key West.Yours in hospitality,Monroe

6/10 Okay

Pablo

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is going thru an construction upgrade, when making reservations this should be information that definitely should be noted or relayed to the requesting guest. My room had no view and was right above the construction area, I'm on vacation and expecting to rest and all I hear early mornings is work crews. Not the best way to enjoy a vacation
Stayed 4 nights in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings Pablo,Thank you for sharing feedback on your most recent stay. While we are undergoing a renovation, it is never our intention to allow this to interrupt the guest experience. We sincerely apologize for this instance and would appreciate a moment of your time to discuss how we regain your trust in La Concha.Thank you for your time and attention and we hope to speak with you and see you back at our little slice of paradise.Yours in hospitality,Monroe

4/10 Poor

Randy, Potsdam

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived to the room the toilet seat was only attached on 1 side so it swung freely from side to side. With this in mind was it cleaned for the previous guest or the cleaning staff too lazy to inform maintenance. Closet door would not stay closed and the closet light was activated by an automatic switch when you open the door so… light was on 24 hours a day. Heat would not work. It was 62 degrees in our room and the heat only made it colder. Room was recently renovated (shower was really nice) but still had masking tape on the ceiling light in bathroom. Not sure who inspected this room after renovations but they didn’t pay much attention. They do have complimentary bikes and the bell man was very nice. He made up for the mean female bartender.
Stayed 2 nights in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings Randy,Thank you for sharing your feedback on your most recent stay with us. We would like to apologize for not meeting your expectations during your stay with the air conditioning and room cleanliness. We also appreciate your comments about our complimentary bikes and bellman. We would greatly appreciate a moment of your time to discuss how we go about regaining your trust in our team and La Concha.I look forward to the discussion.Yours in hospitality,Monroe

6/10 Okay

Randy, Potsdam

Stayed 3 nights in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings,Thank you for your feedback. We hope your travels bring you back to sunny Key West. Yours in hospitality,Monroe

10/10 Excellent

KENNETH

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings,Thank you for sharing feedback on your most recent stay with us at La Concha.Warm regards,Monroe

2/10 Terrible

William

Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the property was awesome so nice and helpful. Room was clean & comfy, would recommend staying here. Can't wait till next year when it's all renovated!!
Stayed 4 nights in Jan 2024
Response from Monroe on 23 Jan 2024
Greetings Angela,Thank you for sharing feedback on your most recent stay with us at La Concha. We hope to see you the next time you visit sunny Key West, Fl. Yours in hospitality,Monroe

8/10 Good

Anthony

Stayed 4 nights in Dec 2023
Response from Monroe on 23 Jan 2024
Greetings,Thank you for providing feedback on your most recent stay with us at La Concha. Please don’t hesitate to reach out the next time you’re making your way to sunny Key West. Yours in hospitality,Monroe

6/10 Okay

Yuniesky, miami

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Monroe on 23 Jan 2024
Greetings Yuinesky,Thank you for providing feedback on your most recent stay. We hope to see you soon in sunny Key West.Yours in hospitality,Monroe

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Monroe on 23 Jan 2024
Greetings Aimee,Thank you for providing feedback on your most recent stay. We hope to see you soon in sunny Key West.Yours in hospitality,Monroe

6/10 Okay

Basava

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Breakfast service is terrible. Not open till 8am. Not even coffee available in the lobby till 8am.
Stayed 3 nights in Dec 2023
Response from Monroe on 23 Jan 2024
Greetings Basava,Thank you for sharing your feedback on your stay with us in sunny Key West. I would like you to know that I will share your experience with the F&B team and assure you that we are working everyday to enhance the guest experience throughout the property, including breakfast. You should also note that we have added coffee in the lobby for our guests experience and in part due to comments like yours. I would greatly appreciate a moment to learn how we go about regaining your trust in our team. Thank you again for your time and attention.Yours in hospitality,Monroe

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Monroe on 23 Jan 2024
Greetings,Thank you for providing feedback on your most recent stay with us at La Concha. We hope to see you soon in sunny Key West. Yours in hospitality,Monroe

10/10 Excellent

Gareth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Thank you Gareth!

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from Monroe on 23 Jan 2024
Greetings Joseph,Thank you for providing feedback on your most recent stay with us in sunny Key West, Fl. We hope your travels bring you back to La Concha.Yours in hospitality,Monroe

6/10 Okay

Ben

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
BenMy apologies for not making the stay great. We will work to continuously improve. Happy new year!

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to everything
Stayed 4 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Thank you William!

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and supportive
Stayed 3 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Thank you Harold!

8/10 Good

albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction so till 5pm it's very noisy ( jack hammer noisy) I call and asked for a different room which they did plus a upgrade they should let you know in advance that's the only reason for the 4 star
Stayed 2 nights in Dec 2023

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Lynn:Apologies for not impressing! Please try us again.

8/10 Good

Tomasz

Travelled with family
Disliked: Property conditions & facilities
It’s an old building and it shows.
Stayed 2 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Tomasz:I kind of thought the building shows well. The hotel is in fact 34 years old and just finished a complete interior and exterior renovation. We will be doing a big landscaping refresh this spring. Thank you for staying with us.

6/10 Okay

James, FORT COLLINS

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
James:Apologies for not making it great. We will strive to do better.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
In our room the shower would run into the main part. It was very slippery. I almost fell as you don't see the water on that floor. The bathroom had water everywhere. I sent pictures to the gentleman at the front desk. The room is beautiful and we slept well.
Stayed 2 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Debra:We will take a look at the drainage of our accessible room. Thank you for alerting us to this. I believe that the room you had had a roll in shower thus the alternative drainage.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel undergoing renovado works
El hotel esta en obras de remodelamiento con los consiguientes problemas
Stayed 3 nights in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Our apologies. Our renovation is complete at this time.

10/10 Excellent

GRETCHEN, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location! Since it has gone from an IHG to a Marriott, the remodel which was much needed, is very nice.
Stayed 1 night in Dec 2023
Response from Dusty Smith on 29 Dec 2023
Thank you Gretchen. Your comments are spot on!

10/10 Excellent

Bruce

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Dusty Smith on 29 Dec 2023
Thank you Bruce!