Ocean views, open selected days

Reviews of Banana Bay Resort & Marina

3 out of 5
Banana Bay Resort & Marina
4590 Overseas Highway, Marathon, FL

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christopher the GM was amazing. He definetly knows customer service. Staff on the premise are so helpful and Amazing. Eric our bartender was fun and enjoyable to talk with. And I want to give a big Shout Out to the maintenance gentleman. I apologize I never got your name. Thank you for helping a girl with a bad ankle get back to her room to grab stuff before the sunset. Your beautiful place and staff made our vacation amazing.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Shannon,Thank you so much for your kind words and for taking the time to share your feedback. I'm thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional customer service is our top priority, and I'm glad to hear that Christopher, Eric, and our maintenance team were able to assist you and make your vacation amazing.We truly appreciate your compliments and your recognition of our staff's efforts. It's guests like you who make our job so rewarding. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have never had to write a bad review but this one was bad. The website is not transparent. When booking it says free breakfast. Does not mention anywhere that it is only for 2. So when checked in, told breakfast was only for 2 and it was a boxed breakfast. Again, not stated anywhere about a box breakfast and then told I could pay for the 2 other guests. The pool bar closed at 5. Check in is at 4??? Seriously…. Amenity fee is not worth the hotel and the cost of what we paid vs what we got not worth it.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Andrea,Thank you for your feedback. We apologize for the confusion and disappointment you experienced during your stay. We'll review our website to ensure clarity and address the issues you've raised with our team. We hope to have the opportunity to provide you with a better experience in the future.Best regards,

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I ever stayed in my life list of problems _ they didn't allow to use the boat ramp for jetski use, _I reserved the room with ocean views and and when I arrived they changed my room for. Regular room. _ the manager never answered my calls _the bathrooms was really dirty.
Response from Front Desk on 21 Mar 2024
I’m sorry to hear about your experience, Mr. Kevin. I appreciate you reaching out to us, and we are sorry to learn that our guest services have fallen short of the level we strive for. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.Thank you again for taking the time to share your experience with us – we take your feedback seriously and will use it in our continuous improvement efforts!

8/10 Good

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room was spacious and clean. I would have liked a paved walk to the pool instead of gravel.
Stayed 1 night in Mar 2024
Response from Chris Dorsey on 18 Mar 2024
Thank you, Vince, for sharing your feedback with us. We're glad to hear that you found your room spacious and clean. We appreciate your suggestion regarding the walkway to the pool, and we will certainly take it into consideration for future improvements. We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future. If you have any further comments or concerns, please don't hesitate to let us know.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice water and sunset views. Quiet.
Stayed 4 nights in Mar 2024
Response from Chris Dorsey on 7 Mar 2024
Thank you for taking the time to share your experience, Julie. We're glad to hear that you enjoyed the water and sunset views, as well as the tranquility of our resort. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 Okay

Lois

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Decor was nice; crisp blue and white. Bedside lamp did not work. Someone didn't know how the toilet paper holder worked, so it was broken. Cross bar fell off along with toilet paper roll. Balcony was unusable as it smelled like swamp. Decor in bathroom was wierd.
Stayed 1 night in Feb 2024
Response from Chris Dorsey on 4 Mar 2024
Thank you for sharing your feedback, Lois. We apologize for the issues you experienced during your stay, we will address them with our maintenance team to ensure they are promptly resolved. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future for an improved experience. If you have any further concerns or if there's anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Catherine

Travelled with family
Best part was the pleasant and helpful staff
Stayed 2 nights in Feb 2024
Response from Chris Dorsey on 1 Mar 2024
Thank you, Catherine, for sharing your feedback! We're delighted to hear that you found our staff pleasant and helpful during your stay. Providing exceptional service is always our top priority, and we're thrilled to know that we succeeded in making your experience enjoyable. We appreciate your kind words and hope to welcome you back soon for another fantastic stay!

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
The staff: Very kind and courteous. Attempted to help with all of the complaints. The first two days we had no housekeeping. I went to registration to get clean towels and coffee. But I only saw one housekeeper the entire stay. One! The room: it was clean when we arrived and the beds are very comfortable. The property: The outside area could use a little attention picking up wooden pallets and giving the landscaping some attention. They should not advertise a pool bar or seaside bar because they were both closed. The first night the seaside bar was open but the last three nights it was closed. They lost a lot of business because many people were walking out to it. Anyway, basically this place is operating with practically no staff. Those who are there try hard to be helpful but they are extremely understaffed. This could be a really nice place! Also, the breakfast is a box of a bagel, muffin, and juice. They have one little coffee maker that was always brewing because it could not keep up the how many people needed coffee. We drove to get coffee every morning. And, make sure you look at the hidden resort fee!
Stayed 4 nights in Feb 2024
Response from Chris Dorsey on 1 Mar 2024
Thank you, Lisa, for taking the time to share your feedback. We sincerely apologize for the challenges you experienced during your stay. Your comments regarding housekeeping, staffing levels, and the amenities provided have been duly noted, and we will take immediate action to address these issues and improve our services. We appreciate your kind words about our staff's efforts to assist you and your acknowledgment of the cleanliness and comfort of our rooms. Please know that we value your feedback as it helps us identify areas for improvement and ensures a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

8/10 Good

ALISON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very comfortable beds. Great central location and nice pool
Stayed 3 nights in Feb 2024
Response from Chris Dorsey on 1 Mar 2024
Thank you, Alison, for sharing your experience with us. We're delighted to hear that you found our staff to be very nice and our beds comfortable. It's also wonderful to know that you enjoyed our central location and the pool. Your feedback is greatly appreciated, and we hope to welcome you back for another great stay in the future! If there's anything specific we can do to enhance your experience next time, please don't hesitate to let us know.

8/10 Good

Terry

Liked: Cleanliness
Point bar
Stayed 1 night in Feb 2024
Response from Chris Dorsey on 26 Feb 2024
Dear Terry,Thank you for taking the time to leave a review!We're glad to hear that you enjoyed the Point Bar during your stay. Your feedback is valuable to us as we strive to continuously improve our services and amenities.We hope to have the pleasure of welcoming you back to our resort in the future.Warm regards,

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient. Loved the views, marina, pool area, and acess to stunning location on the Gulf.
Stayed 1 night in Feb 2024
Response from Chris Dorsey on 26 Feb 2024
Dear Lisa,Thank you for sharing your positive experience with us!We're thrilled to hear that you enjoyed the convenient location of our resort, as well as the stunning views, marina, and pool area. Providing our guests with memorable experiences is our top priority, and we're delighted that we could contribute to your enjoyment during your stay.We hope to welcome you back again soon for another wonderful stay.Best regards,

6/10 Okay

nancy

Disliked: Staff & service
Houskeeping was non-existant
Stayed 4 nights in Feb 2024
Response from Chris Dorsey on 26 Feb 2024
Dear Nancy,Thank you for sharing your feedback with us.We apologize for the inconvenience you experienced regarding housekeeping during your stay. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure that our standards are consistently met.We appreciate your patronage and hope to have the opportunity to welcome you back for a better experience in the future.Best regards,

8/10 Good

Shannon Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the price. Rooms were clean. Good views. Nice staff. Great Tiki bars and restaurants close by.
Stayed 4 nights in Feb 2024
Response from Chris Dorsey on 26 Feb 2024
Thank you for taking the time to leave a review, Shannon Marie.We're pleased to hear that you enjoyed your stay with us and found our rooms clean, with good views, and our staff accommodating. It's also great to know that you appreciated the nearby Tiki bars and restaurants.Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

8/10 Good

Timothy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Banana Bay resort is good for families; lots of amenities and a great pool. We were not happy with the room cleaning--we requested it be cleaned and they made the bed, gave us towels and coffee pods; next time we requested it 2 days later, there was no response.Also, they did not inform us we could have rented a small boat on their premises.
Stayed 4 nights in Feb 2024
Response from Chris Dorsey on 19 Feb 2024
Dear Timothy,Thank you for your review of our resort. We're pleased to hear that you enjoyed the amenities and the pool, making it a good choice for families. However, we apologize for the inconsistency in room cleaning and the lack of communication regarding the boat rental option. Your feedback is important to us, and we will address these issues internally to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless stay.Best regards,

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Chris Dorsey on 19 Feb 2024
Dear Steve,Thank you for sharing your feedback with us. We appreciate your honesty and regret to learn that your experience fell short of expectations. We would like to understand more about your concerns to ensure we address them appropriately. If you have any specific feedback or suggestions for improvement, please feel free to reach out to us directly. We value your input and hope to have the opportunity to enhance your experience in the future.Best regards,

8/10 Good

Maureen

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Chris Dorsey on 19 Feb 2024
Dear Maureen,Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Chris Dorsey on 12 Feb 2024
Thank you for your feedback, Katelyn! If there's anything specific you enjoyed about your stay or any areas where you think we could improve, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

6/10 Okay

Jeanie

Stayed 3 nights in Feb 2024
Response from Front Desk on 21 Mar 2024
Good morning Ms.Jeanie,I’m sorry to hear about your experience. I appreciate you reaching out to us, and we are sorry to learn that our guest services have fallen short of the level we strive for. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.Thank you again for taking the time to share your experience with us – we take your feedback seriously and will use it in our continuous improvement efforts!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Chris Dorsey on 12 Feb 2024
Thank you for your feedback, Wayne! We're thrilled to hear that you had a fantastic experience during your stay. If you ever find yourself back in the area, we'd love to have you stay with us again. Safe travels!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the location, rode our bikes almost everywhere. The heated pool was amazing!! Would definitely return
Stayed 4 nights in Jan 2024
Response from Chris Dorsey on 1 Feb 2024
We're delighted to hear that you enjoyed your stay at Banana Bay Resort, Gloria! It's great to know that the location and the heated pool added to your positive experience. Riding bikes around and making the most of the amenities sounds like a fantastic way to explore the area. We look forward to welcoming you back for another enjoyable visit in the future!

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Chris Dorsey on 31 Jan 2024
Thank you for taking the time to leave a review, Brian. We appreciate your feedback and are sorry to hear that your experience at Banana Bay Resort was not up to your expectations. If you have any specific comments or suggestions about your stay, please feel free to share them with us. We are constantly working to improve our services and your input is valuable to us. We hope to have the opportunity to host you again in the future and provide you with a better experience.

8/10 Good

Casimiro

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Chris Dorsey on 30 Jan 2024
Thank you for your review, Casimiro. We appreciate your feedback. If you have any specific comments or suggestions about your stay at Banana Bay Resort, please feel free to share them with us. We strive to provide the best possible experience for our guests and value your input. We hope to have the opportunity to host you again in the future.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough for me
Stayed 1 night in Jan 2024
Response from Chris Dorsey on 30 Jan 2024
Dear Stephen,Thank you for taking the time to leave a review. We're pleased to hear that your stay at Banana Bay was good enough for you. If you have any additional feedback or suggestions for us, please don't hesitate to share. We appreciate your support and hope to welcome you back in the future.Best regards,

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
No outside beverage during day at pool Pool needs upgrade Pool water too warm
Stayed 2 nights in Jan 2024
Response from Chris Dorsey on 23 Jan 2024
Dear Kevin,Thank you for taking the time to leave your feedback regarding your recent stay at Banana Bay. We value your input and are grateful for your comments.We apologize if the pool experience did not meet your expectations during your visit. Your feedback about the pool water temperature and the need for an upgrade will be shared with our team for further consideration.Thank you for choosing Banana Bay, and we hope to have the opportunity to welcome you back in the future

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome as always, but I want to pay a special compliment to the front desk worker, Liva (not sure if this is her name), short woman, extremely nice!!!
Stayed 1 night in Jan 2024
Response from Chris Dorsey on 17 Jan 2024
Dear Daniel,Thank you for taking the time to share your feedback!We appreciate your kind words and are delighted to hear that our front desk staff, especially Liva, made a positive impression on your stay. Providing excellent service to our guests is a top priority, and we will be sure to pass along your compliments to her.We're glad that you enjoyed your time at our property, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Thank you for choosing Banana Bay, and we look forward to hosting you again soon!Best regards,

4/10 Poor

Maria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I liked that the bed was comfortable. However, there is no water pressure. You can either get extremely scorching hot water or very little cold water and the room was humid all night and very hot. I was very disappointed. I told the manager that I rented the room through Expedia And that I already had paid for the room and she still charged me for the resort fee which I thought was very unfair when we checked in at 8 o’clock and we left at 10 o’clock in the morning. The manager said I should’ve called it in to complain about the air conditioning and the water pressure however, we were trying to sleep. We were very exhausted and did not want any people coming in and out, she still did not agree and said it was under control of hers to remove and not charge me for the resort fee. I will not recommend this hotel nor will I stay there again.
Stayed 1 night in Jan 2024
Response from Chris Dorsey on 17 Jan 2024
Dear Maria,Thank you for sharing your feedback regarding your recent stay at Banana Bay. We sincerely apologize for the issues you encountered during your visit.It's disappointing to hear that you experienced problems with water pressure, air conditioning, and the room's comfort. We understand the importance of a comfortable stay, and we regret that we fell short of your expectations in this regard.Regarding the resort fee, we apologize for any confusion or inconvenience you experienced during check-in. Your feedback about this matter will be addressed with our management team to ensure better communication with our guests.

10/10 Excellent

JeNae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at Banana Bay! The staff was very friendly and the rooms are spacious and clean. Staff made it very easy for us when we decided to extend our vacation and made sure we got a good price on the extra night!
Response from Chris Dorsey on 15 Jan 2024
Dear JeNae,Thank you so much for taking the time to leave us a positive review! We're delighted to hear that you and your husband enjoyed your stay at Banana Bay. Our team is committed to providing exceptional service, and it's fantastic to hear that they were friendly and accommodating, especially when you decided to extend your vacation.We look forward to welcoming you both back in the future, and if you ever need anything during your stay, please don't hesitate to reach out.Best regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
clean room, comfortable beds, they have
Stayed 3 nights in Jan 2024
Response from Chris Dorsey on 15 Jan 2024
Dear Lisa,We greatly appreciate your positive feedback! It's wonderful to hear that you enjoyed your stay with us and found our rooms comfortable and clean. If you ever have any suggestions or specific requests for your next visit, please feel free to reach out to us.Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Alyssa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Chris Dorsey on 8 Jan 2024
Dear Alyssa,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful visit in the future.

4/10 Poor

Regina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is in a great location, however, our room was never cleaned and we had to constantly go to the front desk for towels, toilet paper, coffee pods, etc. The pool bar and point bar were not open on New Years Eve and that was very disappointing. You only get two breakfast per room and we had 4 people in our room. Not that the breakfast was any good, it consisted of a yogurt, precooked egg/cheese, bagel, orange juice and apple. Same boxed breakfast every day. The price was expensive and you would think we would have got at least a three star stay.
Stayed 1 night in Dec 2023
Response from Chris Dorsey on 5 Jan 2024
Dear Regina,We appreciate you taking the time to share your feedback with us. While we're pleased to know you enjoyed our resort's location, we apologize for the issues you encountered during your stay, including the room not being cleaned, the limited breakfast options, and the disappointment regarding the bar closures on New Year's Eve. Your comments are important to us, and we will use them to address the areas where we fell short to improve the guest experience. We value your feedback and hope to have the opportunity to better meet your expectations in the future.Best regards,

4/10 Poor

Regina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Marina is nice but the ramp is not really usable. Pool is very nice and heated. Property needs updated and staff need to clean the rooms. You only get two boxed breakfast a day and have you have more in your room, they get only dry cereal or oatmeal. Price was high and the resort fee is $48 a day on top of daily rate. Pool bar and point bar wasn’t even open on New Years Eve. Overall not real happy! The one girl at front desk is great and the dock master great.
Stayed 4 nights in Dec 2023
Response from Chris Dorsey on 5 Jan 2024
Dear Regina,We appreciate you taking the time to share your feedback with us. While we're pleased to know you enjoyed our resort's location, we apologize for the issues you encountered during your stay, including the room not being cleaned, the limited breakfast options, and the disappointment regarding the bar closures on New Year's Eve. Your comments are important to us, and we will use them to address the areas where we fell short to improve the guest experience. We value your feedback and hope to have the opportunity to better meet your expectations in the future.Best regards,

10/10 Excellent

Sumant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice very large size pool from 5-9" kept at warm temperature for a relaxing swim or just hanging out in the pool. Good size rooms that are maintained very neatly, including a nice modern looking bathroom to make the stay comfortable.
Stayed 1 night in Dec 2023
Response from Chris Dorsey on 5 Jan 2024
Dear Sumant,Thank you for taking the time to share your fantastic feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our property. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're delighted to know that you enjoyed the pool, room, and facilities.Your kind words motivate us to continue delivering top-notch service and accommodations. If you ever plan to return, we'll be more than happy to welcome you back for another relaxing stay.Best regards,

6/10 Okay

Victoria

Travelled with family, Travelled with group
Disliked: Property conditions & facilities, room comfort
Honest Review: lower your expectations!
...and nothing has improved. In my last review the best thing about our visit was the outstanding hospitality by the front desk staff. This year, that award goes to the security guard and his dog. He was friendly, and knowledgeable about the area. This kindly gent is a true hotel ambassador for the hotel, we can't say that about the fronr desk staff. Now, on the rhe hotel!
Stayed 2 nights in Dec 2023
Response from Chris Dorsey on 5 Jan 2024
Dear Victoria,Thank you for taking the time to share your honest feedback about your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found the security guard and his dog to be friendly and knowledgeable. Our team members aim to provide excellent service to all our guests.We also understand that you have some concerns about your stay, and we apologize if we didn't meet your expectations. We take guest feedback seriously and use it as an opportunity for improvement.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris Dorsey on 5 Jan 2024
Thank you for your perfect rating! We're delighted to know that you had an excellent experience during your stay. If you have any specific feedback or comments you'd like to share about your time with us, please feel free to do so. We appreciate your support and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect!!!
Stayed 2 nights in Dec 2023
Response from Chris Dorsey on 26 Dec 2023
Dear Sheila,Thank you for your glowing review! We're delighted to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we're thrilled that we could provide you with an exceptional experience. We hope to have the pleasure of hosting you again in the future!Warm regards,

8/10 Good

ronald

Stayed 1 night in Dec 2023
Response from Chris Dorsey on 15 Jan 2024
Dear Ronald,Thank you for taking the time to share your feedback with us. We appreciate your 4-star rating, and we're glad to hear that you had a positive experience during your stay at Banana Bay. We hope to have the pleasure of hosting you again in the future. If you have any questions or need assistance with anything, please don't hesitate to contact us.Best regards,

6/10 Okay

Kristin

Stayed 2 nights in Dec 2023
Response from Chris Dorsey on 26 Dec 2023
Dear Kristin,Thank you for taking the time to provide your feedback regarding your recent stay with us. We value your opinion, and we're glad you chose to stay at our hotel.While you've rated your stay as 3 out of 5, it seems you didn't leave specific comments about your experience. We would greatly appreciate it if you could share more details about your stay or any areas where we can improve. Your feedback helps us enhance our services for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm Regards,

6/10 Okay

Paul

Stayed 2 nights in Dec 2023
Response from Chris Dorsey on 8 Jan 2024
Dear Paul,Thank you for taking the time to leave a review. We value your feedback and are sorry to hear that your experience was just average. If you have any specific comments or suggestions on how we can improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests.We hope you'll consider staying with us again in the future, and we'll do our best to make your next visit a more enjoyable one.Warm regards,

6/10 Okay

Kleider

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chris Dorsey on 13 Dec 2023
Dear Kleider,Thank you for the review and for choosing to stay with us. We hope you have a better experience the next time you choose to stay with us. Regards,

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff and clean quiet rooms. Everything we were looking for at a reasonable price. Highly recommend.
Stayed 7 nights in Nov 2023
Response from Chris Dorsey on 6 Dec 2023
Dear Adam,Thank you for taking the time to share your positive experience. We're delighted to hear that you found our staff helpful and friendly, and our rooms met your expectations for cleanliness and comfort. Providing great value for our guests is important to us, and we're glad you found it reasonable.We appreciate your recommendation and look forward to welcoming you back in the future. If you have any suggestions or feedback on how we can make your next stay even better, please don't hesitate to let us know.Warm regards,

10/10 Excellent

SUSANA

Liked: Cleanliness, staff & service, amenities
I loved it here!
Stayed 2 nights in Dec 2023
Response from Chris Dorsey on 6 Dec 2023
Dear SUSANA,Thank you for your positive feedback! We're thrilled to hear that you loved your stay at our Resort. If there's anything specific that stood out to you or if you have any suggestions on how we can continue to improve, please feel free to share. We hope to have the pleasure of hosting you again in the future.Warm regards,

6/10 Okay

Johana

Stayed 1 night in Nov 2023
Response from Chris Dorsey on 6 Dec 2023
Thank you for your review, Johana. We appreciate your feedback. If you have any specific comments or suggestions on how we can improve your experience at Banana Bay, please feel free to share them. Your input is valuable to us, and we hope to make your next stay even better.Best regards,

6/10 Okay

Marissa

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
No one came to clean our room, even when we called and requested it the 3rd day. There’s debris all over the property and staff isn’t helpful. It’s not as nice as it has been in previous stays. The pool is nice and big and the pier is nice for fishing but we will try somewhere else next time.
Stayed 3 nights in Nov 2023
Response from Chris Dorsey on 29 Nov 2023
Dear Marissa,We appreciate your feedback and apologize for the issues you experienced during your stay. It's disheartening to hear that your room was not cleaned as expected and that our staff didn't meet your needs promptly. We take cleanliness and guest service seriously, and we will address these concerns with our team to ensure a better experience for future guests.We value your loyalty as a returning guest, and we hope you'll consider giving us another chance to provide you with the exceptional stay you've enjoyed in the past.Thank you for bringing these matters to our attention, and we look forward to the opportunity to serve you better in the future.Best regards,

2/10 Terrible

Albert

Travelled with partner
Disliked: Staff & service
When I arrived the additional charges that I wasnt aware of caused me to feel exploited so I decided not to stay.
Stayed 1 night in Nov 2023
Response from Chris Dorsey on 29 Nov 2023
Dear Albert,We're truly sorry to hear about your experience, and we apologize for any inconvenience caused by the unexpected additional charges. Our aim is always to provide transparent information to our guests.We would appreciate the opportunity to investigate this matter further and clarify any misunderstandings. Please feel free to reach out to us.Your feedback is important to us, and we hope to have the chance to improve your perception of our property in the future.Best regards,

2/10 Terrible

Cristhian, Hialeah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno HORRIBLE te dan una cajita por cada persona que esté registrada en el hotel el piso de la habitación súper sucio como si nunca lo unieran limpiado cobran como 3 tipos de fee carísimo aparte de la renta por noche del hotel lo único que sirve es la piscina que está riquísima después más nada
Stayed 2 nights in Nov 2023
Response from Chris Dorsey on 29 Nov 2023
Dear Cristhian,We are deeply sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your feedback, and we want to assure you that we take these concerns seriously.We apologize for any inconvenience you may have experienced with breakfast and room cleanliness. This does not reflect our usual standards, and we will be investigating what happened to make necessary improvements.We value your feedback and hope you will give us the opportunity to serve you better in the future.Sincerely,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023
Response from Chris Dorsey on 29 Nov 2023
Dear James,Thank you for taking the time to leave a review. We're delighted to hear that you enjoyed our great location. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Best regards,

6/10 Okay

Daimarys

Travelled with partner
Disliked: Property conditions & facilities
Property could be better taken care of. I’m pretty sure there is a house someone lives in in the center of the property. Rooms are nice and clean tho and views are amazing from Marina
Stayed 1 night in Nov 2023
Response from Chris Dorsey on 29 Nov 2023
Dear Daimarys,We appreciate your feedback and are pleased to hear that you found our rooms nice and clean with amazing views from the Marina. However, we apologize for any concerns you had about the property's maintenance. We take your feedback seriously and will look into the issues you mentioned to make improvements where needed.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an even better experience in the future.Warm regards,

2/10 Terrible

Angela

Paid more for an Oceanview room. We were on the first floor and there was only a sliver view of the water. Absolute price gouging
Stayed 2 nights in Nov 2023
Response from Chris Dorsey on 29 Nov 2023
Dear Angela,We're truly sorry to hear about your disappointment with the room you booked. Your satisfaction is important to us, and we apologize if the room did not meet your expectations for an Oceanview room. Please know that we take your feedback seriously, and we will review our room descriptions to ensure accurate representations in the future.If you decide to stay with us again, we recommend reaching out to our reservations team to clarify your room preferences to ensure a more enjoyable stay.Thank you for your feedback, and we hope to have the opportunity to improve your experience in the future.Best regards,

8/10 Good

maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely loved our stay! A lot of memories were made! Thank you!
Stayed 2 nights in Nov 2023
Response from Chris Dorsey on 24 Nov 2023
Dear Maria,Thank you for the wonderful review and for choosing to stay with us. We're thrilled to hear that you loved your stay and made many memorable moments. It's always rewarding to know that our guests have had a great experience.We look forward to welcoming you back in the future for more unforgettable memories!Warm regards,

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 5 nights at Banana Bay with my best friend for a relaxing, self-care vacation. Banana Bay served this purpose for us. It has a somewhat rustic, laid-back feel which we loved. The staff were professional and friendly, even in the face of crabby guests with negative attitudes. The pool and hot tub area were big with lots of space for folks to spread out. The tiki bar bartender was friendly and created drinks close to what we wanted, even if she didn't have the ingredients for exactly what we desired. Our garden view balcony provided natural entertainment as we ate breakfast observing several iguanas climbing the trees near us. The breakfast is just as presented on the website; it's simple, but was really nice to have so we could sleep in as late as we wanted and still go pick up a box by 10am. Considering the high prices at local restaurants, we didn't have to spend more or get dressed and leave the resort early to find food. The resort let us take their bikes to Sombrero Beach for the afternoon, which we enjoyed that easy bike ride. The only disappointment was we believed the resort would have its own kayaks/paddle boards to use based upon the web site marketing. The dock master informed us the contractor who used to provide this service needed more business/profit and moved to another location. So if you want to kayak/paddle board, you will have to rent one and have it delivered to the resort or go kayaking at another park or business.
Stayed 5 nights in Nov 2023
Response from Chris Dorsey on 20 Nov 2023
Dear Kathleen,Thank you for choosing Banana Bay for your self-care vacation and for taking the time to share such a detailed review. We're delighted to know that you appreciated our rustic, laid-back atmosphere and found our staff professional and friendly. It's great to hear that you enjoyed the pool, hot tub, and the unique experience of watching iguanas from your balcony!We're also glad that our breakfast offerings and complimentary bike service added to your enjoyment. However, we're sorry for any misunderstanding regarding the availability of kayaks/paddleboards. We understand how this could have been a disappointment, and we appreciate you bringing this to our attention. We'll make sure to update our website and communication to ensure clarity on the services and amenities we offer.We're thrilled to have been a part of your relaxing vacation and hope to welcome you back again soon, offering an even better experience.Warm regards,