Children’s play area – outdoor

Reviews of Pensione Bencistà

3 out of 5
Pensione Bencistà
Via Benedetto da Maiano, 4, Fiesole, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 150 reviews" "
Rating 8 - Good. 32 out of 150 reviews" "
Rating 6 - Okay. 14 out of 150 reviews" "
Rating 4 - Poor. 6 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Stayed 3 nights in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice to get out of the noise and crowds of Florence. They arranged taxis into town every day. The view of Florence from the bar and restaurant terraces is spectacular.
Stayed 3 nights in Sep 2023

10/10 Excellent

Richard, New York

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A picturesque, quiet and opulent place to stay whenever visiting Florence. The view of Florence is excellent, the food is good and access to both Florence and nearby fine dining is convenient. Our "go to" place near Florence since 2012, and it will remain so.
Stayed 3 nights in Aug 2023

8/10 Good

Saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Dasun

Stayed 2 nights in Jun 2023

10/10 Excellent

Stanislav, East Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

lauren

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautiful property tranquil and near to Florence and Fiosole. Some staff could benefit from hospitality training. Disappointed with restaurant hours and quality. Unreliable bus so depended on expensive taxi service.
Stayed 5 nights in May 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The setting was spectacular, the common rooms wonderful. The food was very very good. The bathroom was very much on the small side.
Stayed 2 nights in Apr 2023

10/10 Excellent

Isabella

Stayed 2 nights in Oct 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place with beautiful views of Florence
Beautiful property overlooking Florence with spectacular views. The staff were very welcoming and helpful. A lovely place to get away from the hustle and bustle after walking around the city.
Stayed 3 nights in Sep 2022

10/10 Excellent

Johan

Stayed 1 night in Sep 2022

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italian charm at its best!
Just the most wonderful and truly Italian hotel overlooking Florence. It is so tranquil, a magical place, and the perfect place to relax on the terrace, with a drink watching the glitter of the city lights after the hustle and bustle of the day.. The staff could not do enough to make sure our stay was perfect. I would highly recommend this hotel full of Italian charm.
Stayed 2 nights in Aug 2022

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location to explore Florence. The staff were extremely helpful. It is in a quiet location about 1km from the nearest town.
Stayed 1 night in Jul 2022

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay.
Our room at the pensione was fairly large, a bit tired, with a wardrobe, nice bathroom, and a killer view of Florence. After we had checked into our room we realized the air conditioning was not working ( it was hot ). We advised reception and were told that half the air system was not working and that the next day we would be able to change rooms. It would have been nice if they had told us up front that the air wasn't working. The next day we changed rooms to a much smaller, dingy, tiny bathroom, nowhere to hang clothes, air conditioned, killer view, for the same price. The room was nowhere near the same quality as the first room. Supper that night at their restaurant was not good. It was a 4 course meal. The a la carte menu is not available on Mondays and Tuesday. One of the courses was soup, which we did not receive. The second was pasta which was ok. The main described as pork slices was in fact 4 paper thin slices of luncheon meat with slices of lettuce(no dressing) and beets. It was terrible. dessert was creme caramel which was OK. At 20 euros each we were very disappointed. We tried breakfast the next day to give it a chance but again we were disappointed. We did not go back again during our 3 day stay. We did notice on Wednesday the restaurant had plenty of customers. Does the real chef come and do the a la carte menu? In our opinion the hotel is very tired and needs a facelift. It does have a great view but that's it, we have nothing good to say.
Stayed 3 nights in Jun 2022

4/10 Poor

John, iowa city

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from below our room was not good. We prepaid all. And left a day early. They wrote and said we still owed. We had to leave as not to ruin our vacation
Stayed 2 nights in May 2022

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A proper old family hotel with space and room. I very much enjoyed staying there.
Stayed 2 nights in May 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis on A Hill
After spending hot summer days sightseeing in Florence I looked forward to coming home to this beautiful pensione with its amazing views, cool breezes and lovely host. This ultimate Tuscany experience is not to be missed.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and great staff! Perfect for relaxation and for enjoying a breathtaking view of Florence
Stayed 1 night in Sep 2020

10/10 Excellent

Maxzi, Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️🦋🦋🦋🦋🦋😍😊😊😊😊😊😊😊😊❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 1 night in Aug 2019

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

A, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property with great views of Florence.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love this place. The staff is amazing. I checked in on the afternoon of June 18th and I forgot the two ladies names that checked us in, but they were just lovely. So helpful. It is so peaceful there.
Stayed 2 nights in Jun 2019
Response from Alessia on 18 Jul 2019
Dear Guest, thank you for your review. I'm glad you enjoyed your stay at Bencistà and the two ladies, Letizia and Leticja, were very happy to hear your kind words and thank you very much. Looking forward to welcoming you in your next ocasion at Bencistà again. Best regards, Alessia

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A refreshing haven above Florence
We enjoyed an arrival cappuccino and cake on the terrace while our rooms were finished—nearly four hours early. The concierge obtained dinner reservations at Terrazzo in Fiesole. We were delivered there in the free hotel shuttle and retrieved after an exquisite dinner under the stars. Pensione Benciste occupies a 15th century villa and boasts vintage furnishings, spacious airy rooms, and many leisure time rooms for reading, chess, music, or conversation. The grounds are planted with roses, lemons, apples, figs, herbs, and shaded by wisteria and jasmine, and surrounded by olive groves and Tuscan evergreens. From the terrace/bar, Florence, the Duomo, the Campanile and Baptistry, Santa Croce is visible. We were so enchanted by our rooms and the view, we relaxed, read, strolled, napped, and enjoyed this gem until dinner. The hotel staff was most gracious and accommodating.
Stayed 1 night in Jul 2019
Response from Alessia on 17 Jul 2019
Dear Guest, thank you very much for kind review. I'm glad you enjoyed your stay at Bencistà and we are looking forward to welcoming you in your next ocasion again. Best regards, Alessia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Vilma on 3 Jul 2019
Thank you with for your kind review. Looking forward to welcoming you at yuour next occasion at Bencistà. Best regards Vilma

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Vilma on 21 May 2019
Dear Guest, Thank you very much for your review. Hoping to have the pleasure of welcoming you at Bencistà again. Best regards Vilma

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is owned and run by the same family since 1925. They are all genuinely happy you are there and want to make your stay the very best. Everyone loves this place!
Stayed 4 nights in Apr 2019
Response from Vilma on 20 May 2019
Thank you very much for your lovely review. Hoping to have the pleasure of welcoming you here at Bencistà again. Best regards Vilma

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly ‘Room with a View’ timeless charm
The most relaxing place to stay - timeless charm of a bygone era with the most beautiful views down across Florence..... a slice of heaven where you can forget about the rest of the world! Should be prescribed on the NHS as a way to achieve perfect rest & perspective on life! No tv in room - bliss. Good WiFi but even better - you don’t feel the need every 5 mins to check email or social media! Why would you when you can soak in such wonderful history, atmosphere & family care! This was my third visit & I confess I felt no need to join the boards of tourists in Florence itself as the vista over the rooftops provides enough as does the charming town of Fiesole above. The very helpful evening free shuttle to & from nearby restaurants a big plus too! So much better than a faceless chain hotel where one could just as easily be on any corporate city visit... this truly is a special opportunity to leave modern day stresses behind & live your own ‘Room with a View’ time of elegance, nostalgia & romanticism.
Stayed 5 nights in Apr 2019
Response from Vilma on 10 Apr 2019
Dear Guest, we thank you very much for the wonderful review and we are looking forward to seeing you again at your next occasion here at Bencistà. Best regards Vilma

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location. Excellent service. Excellent breakfast.
Stayed 2 nights in Mar 2019
Response from Vilma on 10 Apr 2019
Thank you very much for your review. Looking forward to welcoming you in your next occasion here at Bencistà. Best regards Vilma

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views, excellent stuff, and yummy food!
Stayed 3 nights in Mar 2019
Response from Vilma on 27 Mar 2019
Thank you very much for your review. Looking forward to your next visit at Bencistà. Bet regards Vilma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Bencistà staff on 25 Oct 2018
Dear Gayle, thank you for your feedback. Looking forward to see you again at Pensione Bencistà,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Bencistà staff on 25 Oct 2018
Dear Katherine, thank you for your feedback. Looking forward to see you again at Pensione Bencistà,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from Bencistà staff on 25 Oct 2018
Dear Guest, thank you for your feedback. Looking forward to see you again at Pensione Bencistà,

10/10 Excellent

Charles&Henk, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Nights in Fiesole
We spent five happy days staying at Pensione Bencistà. We found the hotel to be a warm and welcoming place to stay. The staff were marvellous and the hotel itself a beautiful and restful haven above the city of Florence. The room was comfortable and homely and the public areas in Bencistà are lovely and beg to be used, which we gladly did. While the bus stops to Florence and Fiesole are a steep hike up the drive it is only a 5 minute hike and accomplished in a leisurely stroll while admiring the great views. The views from Bencistà are wonderful. Florence and the Duomo are clearly visible across the olive groves from your breakfast table. The breakfasts we had were fantastic - great variety and freshness and the kitchen staff were knowlegeable and cheerful. We highly recommend Bencistà. We'll be back.
Stayed 5 nights in Sep 2018
Response from Bencistà staff on 25 Oct 2018
Dear Charles&Henk, thank you for your review. Looking forward to see you again at Pensione Bencistà,

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Bencistà staff on 25 Oct 2018
Dear Ilana, thank you for your feedback. Looking forward to see you again at Pensione Bencistà,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here while attending a wedding in Fiesole. Setting is absolutely fantastic with views overlooking Florence. Easy bus transportation is only a short walk down the road and takes you to Piazza San Marco. Rooms are tight but comfortable and the staff was helpful. Free evening taxi is available to restaurants in Fiesole.
Stayed 4 nights in Sep 2018
Response from Bencistà staff on 25 Oct 2018
Dear Linda, thank you for your review. Looking forward to see you again at Pensione Bencistà,

10/10 Excellent

belinda, nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best position
This is such a wonderful place. Close enough to the city but away from the chaos. It has the best view and the atmosphere is like staying with old friends
Stayed 3 nights in Sep 2018
Response from Bencistà staff on 25 Oct 2018
Dear Belinda, thank you for your review. Looking forward to see you again at Pensione Bencistà,

10/10 Excellent

susan

Fairytale view
Amazing ambience. Beautiful views. Extremely friendly and helpful reception. Wonderful breakfast buffet on verandah overlooking Florence.
Stayed 4 nights in Sep 2018
Response from Vilma on 13 Sept 2018
Dear Guest, I'm glad to know that you enjoyed your stay at Bencistà. Thank you very much for your wonderful words and I'm looking forward to seeing you again. All my best wishes Vilma

10/10 Excellent

Verified traveller

Excellent hotel.
Stayed 4 nights in Sep 2018
Response from Vilma on 13 Sept 2018
Dear Guest, Thank you very much and I'm looking forward to seeing you again at Bencistà.All my best wishes Vilma

10/10 Excellent

Shane

Room with a View
Absolutely beautiful place. Very friendly staff and the view is something that can only be really appreciated when you see it yourself Would definitely return as that view and also Florence itself has stolen a bit of me. Outstanding City
Stayed 4 nights in Sep 2018
Response from Vilma on 13 Sept 2018
Dear Guest, I'm glad to know that you enjoyed your stay at Bencistà. Thank you very much for your wonderful words and I'm looking forward to seeing you again. All my best wishes Vilma

4/10 Poor

Marco

Cramped Room in Old Villa in Need of Upgrading
Pensione Bencista is an old villa in Fiesole in need of upgrading. Our room was small with a small window overlooking Firenze. The bed was average in terms of comfort and is in need of upgrading. The bathroom is tiny and barely accommodates one guest especially the shower. The receptionist who checked us in sat behind the desk, never rose to open the door for us nor offered to help us with our luggage. Breakfast is not included. A plus is the complimentary shuttle in the evening to dining establishments in the main square. Would I stay here again? No. Would I recommend it to others? No.
Stayed 1 night in Sep 2018

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel Property
We were here 14 years ago and loved it. It’s a jewel property with magnificent views.
Stayed 2 nights in Aug 2018
Response from Vilma Reception on 3 Sept 2018
Dear Madam, We really appreciate your kind review for which we thank you very much. Hoping to have the pleasure to seeing you at Bencistà again. Best regards Vilma

10/10 Excellent

Lou, Clovis, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff at Pencione Bencista go above and beyond to make sure you are well taken care of. Exceptional property with amazing views and the most helpful and attentive staff.
Stayed 6 nights in Jun 2018
Response from Vilma on 27 Jun 2018
Dear Rebecca e Luigi, It was a great pleasure to meet you. Thank you for your kind words and delicious chocolates. I hope to see you again. Vilma

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Pensione
Charming Pensione located out of town and only a short bus ride away.
Stayed 4 nights in May 2018
Response from Vilma on 27 Jun 2018
Dear Guests, Thank you very much for your review and I hope to see you again. Best regards Vilma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second visit, a special Pensione overlooking Florence. It is a shame an evening meal is no longer available but a shuttle service into Fiesole is provided.
Stayed 4 nights in May 2018
Response from Vilma on 27 Jun 2018
Dear Guests, Thank you very much for your review and I hope to see you again. Best regards Vilma

10/10 Excellent

Marie, Ausstralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful to stay in such an historic building.
We had a delightful 3 nights at this Pensione, catching the No. 7 bus down into Florence each day. The breakfasts were delicious, particularly when accompanied by the expansive view over the city in the distance. The staff were delightful and extremely helpful. I can recommend this.
Stayed 3 nights in Apr 2018
Response from Giulia on 22 Aug 2018
Thank you very much for your lovely review and being our guests.I hope to have the pleasure of welcoming you at Bencistà again. Best regards

10/10 Excellent

Truflette, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
A lovely position and our room had a spectacular view of Florence. Lovely gardens. Easy access on the no 7 bus to the city centre. We had a car problem and the staff couldn’t have been more helpful as the garage didn’t speak English and we didn’t speak Italian! It’s like stepping back in time.
Stayed 4 nights in Apr 2018
Response from Vilma on 17 Apr 2018
Thank you very much for your lovely review and being our guests.I hope you could reach Pienza in time and had a nice stay there as well. Hoping to have the pleasure of welcoming you at Bencistà again. My best wishes Vilma

6/10 Okay

Cathy

Liked: Cleanliness
View from the terrace!
The best thing about this hotel is it's history and the view from the terrace. A clean hotel. Check in easy.
Stayed 1 night in Oct 2017