I would not call this place a hotel. It's maybe a shelter or a hostel. The place has no porters or bellhops. You have to carry your bags up to the 4th. floor. Do not expect any help from the owner. The place has no room service no matter how long you stay. The host does not stay in the place, and you can only communicate with him using text messaging. On arrival, the host, Roberto, gave us personally only one small towel. The absence of bath towels was explained as a laundry problem. We were afraid to put on the white bathrobes because they were grayed. There was a chilly night and we found no blankets. Then we struggled with toilets which did not flush and with a room's door we could hardly manage to open. Instead of apologies we were blamed for things we had never done. Check out is at 10:00 AM. We freed our rooms around 8:00 AM. We wanted only to leave our bags somewhere for several hours because our train's departure was later in the afternoon. That is a regular hotel service but not at Olga's house. We were refused. The owner said that it is not his business to guard our bags, even though he promised this the day before. When I asked him if Olga's House is a hotel, he admits the answer is - " NO " . You definitely do not want to depend on a mood of an unfriendly owner of Olga’s House at beautiful Florence.
Comment from Hotel Management
06-Oct-2014 by Director, Hotel Management
Dear Sir and Madame, people who are reading, already found the answer for your title. You have choose a Bed & Breakfast and as you wrote NOT a Hotel ...there are a Big difference !!