“lovely old building”

Staff were very welcoming and helpful.The rooms were spacious and the beds comfortable. The showers were good and the towels very clean and fluffy. Breakfast was plentiful and tasty.The location of the B&B was ideal as it seemed to be equi-distant from all the sites.As the accommodation was in an old converted building the plaster was rough and ready and had a shabby chic appearance which may put some people off but the quality of the furnishings and linen was good.we were given a map upon arrival which turned out to be better than our tourist map -a very good idea. The major drawback was the Tourist Tax imposed by Florence 4 Euros pppn which I was not expecting for a B&B[2 Euros pppn was what I was expecting!]

“Florence's secret”

The Palazzo Galletti is tucked away up a little street 2 minutes away from the Duomo, it is in a central position and all the sites are within walking distance. The room's are beautiful and very clean and spacious. The small breakfast room is quaint and the style of the hotel fit's in with the romance of Florence. It is definately one of those little secret hideaway's that you can share with a friend.

“Tranquil haven in Florence”

This hotel is situated just a few minutes stroll from the cathedral and is in the heart of the old city. Outside it is hot and the streets and bursting with tourists but the moment you step back into your room all that frenetic pace slips away, quiet, tastefully decorated and very good staff. I really good find. (Tip: don't take a car to Florence, especially the congestion zone that this is in it is €30 to park for a day opposite the hotel and €20 further out, hire your car after visiting Florence or drop if off before your stay - this could have been clearer on the web site)

“A Hotel I will never forget”

Our suite was beautiful. A great mixture of old open structures and clean modern beauty. The ceiling, floors, bathroom and flower arrangements were superb. However, there were problems. There was no disclosure that to reach the hotel you had to climb five flights of stairs with no elevator. Or that they had no personnel to assist you with your luggage. We asked for help and the owner offered and did carry our suitcases up the stairs. There were no places to put our suitcases in order to open them. We had to use the two couches in the room. The maids that made our room the first day simply grabbed my open suitcase, closed it with no respect for its contents, and deposited it on the floor, next to the couch. Needles to say I needed my open suitcase more than I did the couch. There were no drawers in the room. A wardrobe was suitable for hanging some clothes but that was not the greater part of what we carried. So, most of our clothes remained in the open suitcases. The nightstands were beautiful tables with no drawers and the desk in the corner had six drawers glued shut that could not be opened. In the bathroom the tub had flower arrangements where you are supposed to rest your head. The toilette was so close to the glass enclosed shower that you hit your head in the glass every time you sat in the toilette. There was no space to put your toiletries and the trash can under the sink had a lid you had to remove by hand every time you wanted to trash something.

“Great trip”

Wonderful experience from start to finish! Great room, friendly and helpful staff. Would certainly stay here again.

“An excellent alternative”

We've usually stayed in conventional hotels in Florence and they've generally been very good. The slightly different set up at the MSN suites proved to be an excellent alternative. We quickly found the general area but took one or two passes before we located the entrance - not too bad to find really. The steps weren't a problem but we were travelling light and are reasonably fit. However, on arrival at the reception desk everything was absolutely "spot on". The room was spacious, clean, comfortable and quiet. All staff in the hotel were friendly and helpful and the breakfasts, in the small 16th century dining room/kitchen, were fine. The place is full of character and ideally situated within the historic heart of Florence - we would be happy to return and have no hesitation in recommending the Palazzo Galletti.

“Great location (but hard to find ) Comfortable rooms... but bad customer service”

The location of the B&B (it is not a hotel ) is great. Very close to the Duomo, but it was very hard to find since theres no big sign of the hotel. it is right across from a asian market (if that helps) . We booked the triple room, thinking it is the suite, but it is actually not; according to the recpetionist, it is just a "larger" room...Room is big and clean with a big walk in shower , very nice. However, we were extremely disappointed because their poor customer service. We arrived Sunday, and have requested the front desk to reserve us tickets to both Uffizi and the Academy Gallery , and the receptionist ( which i felt she was just part time there or something ) said she cannot get the tickets since it's Sunday but she will make sure we get the tickets on Tuesday and she even wrote it down in front of me on our reservation papers. On Tuesday when i show up at the front desk , the receptionist (a different girl) said she knew nothing about that and it is impossible to get tickets on the same day, I told her the other girl wrote it down and said she will make sure we have tickets. I even pointed it to her where the note is on our reservation paper. But the receptionist just simply said " no..sorry" ...so we couldnt go neither places coz the line was too long. VERY VERY disappointed!!! but other than that , i would recommend this B&B for good location and good rooms, but please reserve tickets before you arrive and NEVER depend on their customer service !!!

“If I had Only Known”

Make sure you have the exact address, you'll understand when you pull up at the door on this quiet side street. Even the cabbie was surprised. There is only a small sign and buzzer-door (after hours) for entry. Once you enter you'll need to take the wide stone staircase to the second floor - no elevator, no services other than receptionist, and the climb is four flights of 18 steps each to reach the 2nd floor - not pleasant with our four suitcases. Inside, the building itself is impressive - restored 1500's stone bldg. But Pallazzo Galletti occupies only the second floor of the 3-story building. Don't be fooled by their website as we were - read the fine print - the luxurious pool and spa pictured are not affilitated with the hotel - services are pay as you go. We also found the receptionists to be severely lacking in English and of little or no help with information. For instance, they claim they did not receive my fax requesting ticket reservations for Affizzi and Duomo, then the next day I saw the cover page at the desk. On the bright side, the room was spacious with an 18 foot cathedral cieling with a mural, and the bathroom was superb. All the rooms seem to have a balcony overlooking the inner buildings - quiet and relaxing. This was well-used as the owners also own a farm (vineyard) and provide a bottle of their own Chianti in the room, replenished as needed - good price-value at 10Euro. While only a couple of blocks from Duomo you have no views from the rooms.

“Trendy Apartment style diggs in Florence”

The Name MSN Suites is VERY misleading. Thought this was going to be a hotel but it was not. It was actually very cool. Although it looks like you may be staying in a less then desireable hotel you are actually feeling as though you have a small apartment in florence. the staff was very nice but BRING SOAP & SHAMPOO, for some reason they don't like to reload those for you. the breakfast is very good and the staff is very helpful. It was cool having a place extremely close to everything and in an old building. Really enjoyed it after the initial shock of no hotel front! would stay there again for sure.